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Refunds and Reversals
Refunds
Card refunds cannot be performed contactlessly .
Refunds should only be processed on the card which made the original purchase (check
that the last 4 digits match their receipt).
Do not give cash refunds for card purchases – this is a common fraud technique.
1.
Select REFUND from the TRANSACTION MENU.
2.
Key in the amount to be refunded.
3.
Enter the Supervisor Code or swipe the Supervisor Card.
4.
The cardholder inserts their card.
5.
The refund is then transferred back to your customers account.
Reversals
If a transaction is processed incorrectly, it is possible to reverse it, so long as it has not
been more than thirty seconds since the transaction was processed and it is the next
transaction from that terminal device.
1.
Select REVERSAL from TRANSACTION MENU
2.
The cardholder inserts the card used on the transaction into the reader.
3.
A receipt will print detailing whether or not the Reversal was successful.
4.
It is always possible to perform a Refund if the Reversal did not go through in time.
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