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Connectivity Troubleshooting
The errors that are most likely to occur are communication errors where the terminal
cannot contact the acquiring bank. For Bluetooth handsets, this can be caused by moving
out of range of the assigned base; this can be resolved by either moving back in range or
assigning the handset to a nearer base.
Terminal
screen
is blank
16 Connectivity Troubleshooting
Countertop models (SPc50)
Check that the power supply or mains cable is plugged into a
working electrical wall socket and that any switch is on. If an
extension cable is being used, check the fuse.
Check that the power supply is connected to the socket on the
base of the terminal.
Mobile models (SPw60 and SPw70)
Ensure a battery module is fitted.
Hold down power button on side of terminal until the screen
illuminates.
If the terminal does not beep and turn on:
Connect the power supply into the power socket on the rear of
the terminal or place on a powered charging stand. Hold down
the power button on the side of the terminal keypad until the
screen illuminates.
If the terminal still does not beep and turn on:
Check the power supply or mains cable is plugged into a working
electrical wall socket and that any switch is on. If an extension
cable is being used check the fuse.
Hold down the power button on the side of the terminal until the
screen illuminates.
If the problem persists please contact Technical Support.
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