Resolving Bridge Connection Issues; Bridge Log Extraction - Centrica Panoramic Power Installation And Configuration Manual

Bridge Installation and configuration guide
Solution
The upgrade was unsuccessful, and the bridge rolled back to the previous
firmware version.
How to Proceed
1. Disconnect the USB flash drive from the bridge.
2. Disconnect and reconnect the power cable to the bridge.
3. The bridge performs a self-test and the
bridge is ready for normal operation with the rolled-back version.
4. Enter configuration mode and check the running firmware version in
the Status page.
5. Contact Customer Support if you need additional assistance.

Resolving Bridge Connection Issues

These are the following steps to investigate and resolve bridge connectivity
issues.
1. Open the command line.
2. Ping our server (col.panpwrws.com, or bridges.powerradar.energy in
TLS versions) from a local device (not our bridge).
3. Try to connect a bridge via a hotspot. (checking the method for
connectivity issues in the bridge).
4. Type: telnet our server URL port (for example: telnet
col.panpwrws.com 8051), or a local IP if the URL command fails. If
the process was successful you will see a blank black screen. Please
check to make sure that the PowerRadar URL isn't blocked.
5. If a bridge cannot connect via a hotspot, it means there is an issue
with the unit and a new bridge needs to be installed.
6. If the issue is not resolved, please contact support for a static IP.

Bridge Log Extraction

In cases where we want to investigate issues in the bridge, there is a debug log
in the bridge.
To extract the log, follow these steps:
1. Disconnect the PC from all communication (Bluetooth, WiFi, etc.).
2. Connect the PC to the bridge and enter configuration mode (see
Configuring the Bridge).
3. Open the command line in the console.
LED lights green. The