Troubleshooting - Centrica Panoramic Power Installation And Configuration Manual

Bridge Installation and configuration guide
7. The LED lights orange and green. All other LEDs are off.
8. Wait several minutes for the upgrade process to complete (up to 5
minutes).
After a successful upgrade the bridge will reboot. The
the bridge returns to normal operation. A LED self-test sequence occurs, and
the bridge returns to normal operation.
9. Disconnect the USB flash drive.
Note If the firmware version on the USB drive is identical to the one installed,
the bridge will not be updated, and the power LED will turn red. A lower version
will result in downgrading the bridge's firmware and a reset of the bridge
configuration.

Troubleshooting

If you encounter a problem, try the solutions listed in this section.
Otherwise, contact Customer Support for help at support@panpwr.com.
Problem
The bridge is not receiving sensor data (the
Solutions
Try moving the bridge closer to the electrical panel.
Verify the position of the sensors in the electrical panel: make sure they are
visible or try moving them to the front of the panel.
Make sure the RF antenna is tightly screwed into the antenna connector of the
bridge.
Make sure the bridge is not in configuration mode (the
Problem
The bridge does not connect to the PowerRadar server (the
turn solid green).
Solutions
If you are using Ethernet:
Look at the LAN port (RJ-45 connector) on the bridge. It contains two small
built-in LEDs. One of them should light solid green and the other should be
blinking orange. If this does not happen, tighten both ends of the LAN cable or
replace it.
If the LED blinks green but does not turn solid, it means that local network
connectivity is established but the bridge cannot access the PowerRadar server.
This is often caused by local firewalls blocking TCP port 8051. Please verify this
with your system administrator.
LED lights green, and
LED is off).
LED lights red).
LED does not