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Avaya Solution & Interoperability Test Lab
Application Notes for Plantronics Blackwire C500 Series
USB Headsets with Avaya Flare® Experience for Windows -
Issue 1.0
These Application Notes describe the configuration steps required to integrate the Plantronics
Blackwire C500 Series USB Headsets with Avaya Flare® Experience for Windows. The
Blackwire C500 headsets provide two-way audio and allow the audio volume to be adjusted
and the audio to be muted directly from the headset. For this compliance test, the Blackwire
C510 monaural headset and the Blackwire C520 binaural headset were verified. This solution
does not provide call control features directly from the headset, such as call answer, call
terminate, or mute sync.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
JAO; Reviewed:
SPOC 6/1/2013
Abstract
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
1 of 15
PlantBW500Flare
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Summary of Contents for Avaya C500 Series
- Page 1 Abstract These Application Notes describe the configuration steps required to integrate the Plantronics Blackwire C500 Series USB Headsets with Avaya Flare® Experience for Windows. The Blackwire C500 headsets provide two-way audio and allow the audio volume to be adjusted and the audio to be muted directly from the headset. For this compliance test, the Blackwire C510 monaural headset and the Blackwire C520 binaural headset were verified.
- Page 2 The interoperability compliance test included feature and serviceability testing. The feature testing focused on placing calls to and from Flare Experience with the Blackwire C500 Series USB Headsets and verifying an audio path in both directions. The type of calls made included calls to voicemail, to local stations, and to the PSTN.
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Page 3: Test Results
There is no call control support through the headset. Calls need to be answered and terminated through Flare Experience. The call control button on the headset is not operational. 2.3. Support For technical support and information on Plantronics C500 Series USB Headsets, contact Plantronics at: Phone: 800-544-4660 (toll free) +1 831-426-5858 (International) ... -
Page 4: Reference Configuration
Figure 1 illustrates the test configuration used to verify the Plantronics solution. The configuration consists of an Avaya S8300 Server running Avaya Aura® Communication Manager with an Avaya G450 Media Gateway providing connectivity to the PSTN via an ISDN- PRI trunk (not shown). Avaya Aura® Communication Manager Messaging was used as the voicemail system. -
Page 5: Equipment And Software Validated
The following equipment and software were used for the sample configuration provided: Equipment Software Avaya Aura® Communication Manager running on an Avaya S8300 Server with a 6.2 SP 5 G450 Media Gateway and Communication (R016x.02.0.823.0 with Patch 20396) Manager Messaging Avaya Aura®... - Page 6 5. Configure Avaya Aura® Communication Manager This section covers the station configuration for Flare Experience. The configuration is performed via the System Access Terminal (SAT) on Communication Manager. Use the add station command to add a station for Flare Experience. Use 9621SIP for the Station Type, provide a descriptive Name, and enable IP Softphone.
- Page 7 Communication Manager when adding a new SIP user. It is assumed that the basic installation and configuration of Session Manager has already been completed. Configuration is accomplished by accessing the browser-based GUI of Avaya Aura® System Manager using the URL “https://<ip-address>/SMGR”, where <ip-address> is the IP address of System Manager.
- Page 8 Enter the password which will used by Flare Experience to log into Session Manager. Confirm Password: Re-enter the password from above. JAO; Reviewed: Solution & Interoperability Test Lab Application Notes 8 of 15 SPOC 6/1/2013 ©2013 Avaya Inc. All Rights Reserved. PlantBW500Flare...
- Page 9 Application Sequence to both the originating and terminating sequence fields. Set the Home Location field to the appropriate Location. JAO; Reviewed: Solution & Interoperability Test Lab Application Notes 9 of 15 SPOC 6/1/2013 ©2013 Avaya Inc. All Rights Reserved. PlantBW500Flare...
- Page 10 The screen below shows the information when adding a new SIP user to the sample configuration. Click Commit to add the SIP user. JAO; Reviewed: Solution & Interoperability Test Lab Application Notes 10 of 15 SPOC 6/1/2013 ©2013 Avaya Inc. All Rights Reserved. PlantBW500Flare...
- Page 11 Options tab. Enable IP Softphone as shown below. Click Done (not shown) to return to the previous webpage, and then click Commit. JAO; Reviewed: Solution & Interoperability Test Lab Application Notes 11 of 15 SPOC 6/1/2013 ©2013 Avaya Inc. All Rights Reserved. PlantBW500Flare...
- Page 12 7. Configure Avaya Flare® Experience for Windows After logging into Flare Experience, click on and then select the Audio settings as shown below. The Plantronics Blackwire C500 USB headset is automatically detected in Flare Experience. Under Audio, set the Microphone and Speaker fields to the appropriate device as shown below.
- Page 13 8. Connect Plantronics Blackwire C500 USB Headsets Simply connect the Blackwire C500 Series Headset to a USB port on the PC running Flare Experience. Flare Experience will automatically detect it. Refer to [4] for instructions on using the Plantronics headset.
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Page 14: Verification Steps
7. Verify that the call is properly disconnected. 10. Conclusion These Application Notes describe the configuration steps required to integrate the Plantronics Blackwire C500 Series USB Headsets with Avaya Flare® Experience. All test cases were completed successfully with observations noted in Section 2.2. 11. Additional References This section references the Avaya and Plantronics documentation that are relevant to these Application Notes. - Page 15 2013 Avaya Inc. All Rights Reserved. © Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice.
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