Test Results - Avaya C500 Series Application Notes

2.1. Interoperability Compliance Testing
All test cases were performed manually. The following features were verified:
 Placing calls to the voicemail system. Voice messages were recorded and played back to
verify that the playback volume and recording level were good.
 Placing calls to local stations to verify two-way audio.
 Placing calls to the PSTN to verify two-way audio.
 Answering and ending calls directly from Flare Experience.
 Using the volume control buttons on the headset and Flare Experience to adjust the
playback volume.
 Using the mute control button on the headset and Flare Experience to mute and un-mute
the audio.
For the serviceability testing, the headsets were disconnected and reconnected to verify proper
operation. Flare Experience application was also restarted for the same purpose. The desktop
PC was also rebooted to verify that Flare Experience and the headsets were operational when the
PC came back into service.

2.2. Test Results

All test cases passed with the following observations:
 There is no mute synchronization between the Blackwire C500 headsets and Flare
Experience. If a call is muted through the headset, it is not reflected on Flare Experience,
and the call needs to be un-muted through the headset, and vice versa.
 There is no call control support through the headset. Calls need to be answered and
terminated through Flare Experience. The call control button on the headset is not
operational.
2.3. Support
For technical support and information on Plantronics C500 Series USB Headsets, contact
Plantronics at:
 Phone: 800-544-4660 (toll free)
+1 831-426-5858 (International)
 Website:
http://www.plantronics.com/north_america/en_US/support/
JAO; Reviewed:
SPOC 6/1/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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