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Avaya C500 Series Application Notes

Avaya C500 Series Application Notes

Application notes for plantronics spokes software and plantronics blackwire usb headsets
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Avaya Solution & Interoperability Test Lab
Application Notes for Plantronics Spokes Software and
Plantronics Blackwire C500 Series USB Headsets with
Avaya one-X® Agent - Issue 1.0
These Application Notes describe the configuration steps required to integrate the Plantronics
Spokes Software and Plantronics Blackwire C500 Series USB Headsets with Avaya one-X®
Agent.
Plantronics Spokes Software enables the integrated call control features in the
Blackwire C500 headsets, including call answer/end, auto-answer, and synchronized mute
with Avaya one-X® Agent. The Blackwire C500 headsets connect via a USB port on the PC
running Avaya one-X® Agent. For this compliance test, the Blackwire C510 monaural
headset and the Blackwire C520 binaural headset were verified.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
JAO; Reviewed:
SPOC 6/1/2013
Abstract
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
1 of 11
PlantBW500-1XA

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Summary of Contents for Avaya C500 Series

  • Page 1 Plantronics Spokes Software enables the integrated call control features in the Blackwire C500 headsets, including call answer/end, auto-answer, and synchronized mute with Avaya one-X® Agent. The Blackwire C500 headsets connect via a USB port on the PC running Avaya one-X® Agent. For this compliance test, the Blackwire C510 monaural headset and the Blackwire C520 binaural headset were verified.
  • Page 2 C500 headsets, including call answer/end, auto-answer, and synchronized mute with Avaya one- X® Agent. The Blackwire C500 headsets connect via a USB port on the PC running Avaya one- X® Agent. For this compliance test, the Blackwire C510 monaural headset and the Blackwire C520 binaural headset were verified.

  • Page 3: Test Results

    For technical support and information on Plantronics Spokes Software and Plantronics Blackwire C510/C520 USB Headsets, contact Plantronics at:  Phone: 800-544-4660 (toll free) +1 831-426-5858 (International)  Website: http://www.plantronics.com/north_america/en_US/support/ JAO; Reviewed: Solution & Interoperability Test Lab Application Notes 3 of 11 SPOC 6/1/2013 ©2013 Avaya Inc. All Rights Reserved. PlantBW500-1XA...

  • Page 4: Reference Configuration

    Figure 1 illustrates the test configuration used to verify the Plantronics solution. The configuration consists of an Avaya S8300 Server running Avaya Aura® Communication Manager with an Avaya G450 Media Gateway providing connectivity to the PSTN via an ISDN- PRI trunk (not shown). Avaya Communication Manager Messaging was used as the voicemail system.

  • Page 5: Equipment And Software Validated

    4. Equipment and Software Validated The following equipment and software were used for the sample configuration provided: Equipment Software Avaya S8300 Server with a G450 Media 6.2 SP 5 Gateway and Communication Manager (R016x.02.0.823.0 with Patch 20396) Messaging Avaya one-X® Agent on Microsoft Windows 2.5 SP 1 (2.5.1072.11103)
  • Page 6 5. Configure Avaya Aura® Communication Manager This section covers the station configuration for one-X Agent. The configuration is performed via the System Access Terminal (SAT) on Communication Manager. Use the add station command to create a station for one-X Agent. Set the Type field to the station type to be emulated.
  • Page 7 Disable Mute as shown below. This is required for the Blackwire C510/C520 so that only the headset supplied ring alert is heard on incoming calls; otherwise, normal ringback tone will also be heard. JAO; Reviewed: Solution & Interoperability Test Lab Application Notes 7 of 11 SPOC 6/1/2013 ©2013 Avaya Inc. All Rights Reserved. PlantBW500-1XA...
  • Page 8 Note: The Plantronics headset must be connected to the PC prior to starting one-X Agent; otherwise, one-X Agent will not detect headset. JAO; Reviewed: Solution & Interoperability Test Lab Application Notes 8 of 11 SPOC 6/1/2013 ©2013 Avaya Inc. All Rights Reserved. PlantBW500-1XA...
  • Page 9 Test. Once the test is completed, click Close. Click OK in the Audio  Advanced tab and restart one-X Agent. JAO; Reviewed: Solution & Interoperability Test Lab Application Notes 9 of 11 SPOC 6/1/2013 ©2013 Avaya Inc. All Rights Reserved. PlantBW500-1XA...

  • Page 10: Verification Steps

    Spokes Software and Plantronics Blackwire C510/C520 USB Headsets with Avaya one-X® Agent. All test cases were completed successfully. 10. Additional References This section references the Avaya and Plantronics documentation that are relevant to these Application Notes. The following Avaya product documentation can be found at http://support.avaya.com.
  • Page 11 2013 Avaya Inc. All Rights Reserved. © Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice.

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