Test Results - Avaya C500 Series Application Notes

2.1. Interoperability Compliance Testing
All test cases were performed manually. The following features were verified:
 Placing calls to the voicemail system. Voice messages were recorded and played back to
verify that the playback volume and recording level were good.
 Placing calls to local stations to verify two-way audio.
 Placing calls to the PSTN to verify two-way audio.
 Answering and ending calls using the call control button on the headset.
 Using the volume control buttons on the headset to adjust the playback volume.
 Using the mute button on the headset and on one-X Agent to mute and un-mute the
audio, including verifying that the mute status was accurately reflected on the headset and
one-X Agent.
 Smart Sensor technology that allows an incoming call to be answered simply by putting
the headset on without pressing the call control button.
For the serviceability testing, the headsets were disconnected and reconnected to verify proper
operation. one-X Agent application was also restarted for the same purpose. The desktop PC
was also rebooted to verify that one-X Agent and headset were operational when the PC came
back into service.

2.2. Test Results

All test cases passed.
2.3. Support
For technical support and information on Plantronics Spokes Software and Plantronics Blackwire
C510/C520 USB Headsets, contact Plantronics at:
 Phone: 800-544-4660 (toll free)
+1 831-426-5858 (International)
 Website:
http://www.plantronics.com/north_america/en_US/support/
JAO; Reviewed:
SPOC 6/1/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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