Returned Goods Policy; Technical Support/Service Representatives; Customer Service - K-Systems G210 InviCell User Manual

Returned Goods Policy

1. Goods will be accepted for return for the following reasons:
• If shipment was made without the customer's authorization or order
• If incorrect items were shipped
• If defective items were shipped
• If defective goods are covered by the standard warranty
2.
To return goods, contact Technical Support for a Returned Merchandise Authorization (RMA)
number. Items will not be accepted without an RMA number. Please have the following
information:
• Reason for returning the goods
• Quantity, description, part number, serial number of the goods
• Date of receipt of order
• Customer's purchase order and the (CooperSurgical or ORIGIO) invoice number
All used goods must be decontaminated prior to shipment. A signed decontamination declaration
may be required.
3. Shipment must be sent prepaid by the customer. Freight collect shipments will not be
accepted, and goods will be returned to sender.
4.
If the customer intends to return equipment ordered in error, the following restocking charges
and terms will apply:
• 25 percent within 60 days from date of shipment
• Goods must be returned unused, in the original carton, and in marketable condition
• Refurbishing and replacement charges will be added to the restocking charges for damaged
or missing items
• No return after 60 days
• No refund on sterile, single-use disposable products

Technical Support/Service Representatives

Research Instruments Ltd
Bickland Industrial Park
Falmouth, Cornwall, UK
TR11 4TA
Phone: +44 (0) 1326 372 753
Email: service@research-instruments.com
www.origio.com

Customer Service

Tel: +45 46 79 02 02 | Fax: +45 46 79 03 02
E-mail: customerservice@origio.com
www.origio.com
Warranty Information and Limits on Liability
15
49