Warranty - THORLABS SOLIS DC20 Operation Manual

7 Appendix

7.4 Warranty

Thorlabs GmbH warrants material and production of the DC20 for a period of 24 months starting
with the date of shipment. During this warranty period Thorlabs GmbH will see to defaults by repair
or by exchange if these are entitled to warranty.
For warranty repairs or service the unit must be sent back to Thorlabs GmbH. The customer will
carry the shipping costs to Thorlabs GmbH, in case of warranty repairs Thorlabs GmbH will carry
the shipping costs back to the customer.
If no warranty repair is applicable the customer also has to carry the costs for back shipment.
In case of shipment from outside EU duties, taxes etc. which should arise have to be carried by the
customer.
Thorlabs GmbH warrants the hard- and/or software determined by Thorlabs GmbH for this unit to
operate fault-free provided that they are handled according to our requirements. However, Thorlabs
GmbH does not warrant a fault free and uninterrupted operation of the unit, of the software or
firmware for special applications nor this instruction manual to be error free. Thorlabs GmbH is not
liable for consequential damages.
Restriction of Warranty
The warranty mentioned before does not cover errors and defects being the result of improper
treatment, software or interface not supplied by us, modification, misuse or operation outside the
defined ambient stated by us or unauthorized maintenance.
Further claims will not be consented to and will not be acknowledged. Thorlabs GmbH does
explicitly not warrant the usability or the economical use for certain cases of application.
Thorlabs GmbH reserves the right to change this instruction manual or the technical data of the
described unit at any time.
© 2018 Thorlabs GmbH 11