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7
Troubleshooting
Symptom
No display
No tone
The icon
flashes
Base or handset do not ring
Tone is good, but there is no
communication
Not possible to transfer a call
on PABX
Telephone does not react to
pressing the keys
8
Topcom warranty
8.1
Warranty period
The Topcom units have a 24-month warranty period. The warranty period starts on the day
the new unit is purchased. The warranty on batteries is limited to 6 months after purchase.
Consumables or defects causing a negligible effect on operation or value of the equipment
are not covered.
The warranty has to be proven by presentation of the original purchase receipt, on which the
date of purchase and the unit-model are indicated.
Topcom Butler 4502/Twin/Triple/Quattro
Possible cause
Batteries uncharged
Handset turned OFF
Telephone cord badly
connected
The line is occupied by
another handset
Handset out of range
The base has no power
supply
The handset is not registered
on the base
The ringing volume is zero or
low
The dialling mode is wrong
The FLASH time is too short Set the unit to Long Flash
Manipulation error
Topcom Butler 4502/Twin/Triple/Quattro
Solution
Check the position of the
batteries
Recharge the batteries
Turn ON the handset
Check the telephone cord
connection
Wait until the other handset
hangs up
Bring the handset closer to
the base
Check the mains connection
to the base
Register the handset on the
base
Adjust the ringing volume
Adjust the dialling mode
(pulse/tone)
time
Remove the batteries and put
them back in place
23
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