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EFI E-45 Installation And Service Manual

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Color Controller E-45
Installation and Service Guide
A guide for service technicians
Replacement parts and specifications are subject to change.For a current parts list,
contact your authorized service/support center.

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Summary of Contents for EFI E-45

  • Page 1 Color Controller E-45 Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change.For a current parts list, contact your authorized service/support center.
  • Page 2 Imaging, Inc. (“EFI”), except as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a commitment on the part of EFI. The documentation is further covered by Legal Notices distributed with this product. The documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the documentation.

  • Page 3: Table Of Contents

    Printing E-45 pages from the monitor, keyboard, and mouse ....... .
  • Page 4 Installation and Service Guide: Color Controller E-45 Contents Using the printer touch panel ..................36 Main tab .
  • Page 5 Installation and Service Guide: Color Controller E-45 Contents Performing Backup and Restore ............... . 86 Backup recommendations .

  • Page 6: Installation And Service Guide: Color Controller E-45

    Installation and Service Guide: Color Controller E-45 Contents Servicing the E-45 with furniture ..............122 Procedures .

  • Page 7: List Of Figures

    Figure 1: Space requirement for the E-45 without optional furniture .......
  • Page 8 Installation and Service Guide: Color Controller E-45 List of Figures Figure 29: CPU cooling assembly ................70 Figure 30: Removing/replacing the CPU .

  • Page 9: Introduction

    C9210/Pro C9200) printer. With the E-45, customers can use the printer as a PostScript printer and scanner. Once it is connected to the printer through the network, customers can print to the E-45 from supported client computers on the network.

  • Page 10: Tools You Will Need

    Do not assign an IP address to the E-45 Only the site administrator should assign an IP address to a network device, including the E-45. If you enter an incorrect IP address for the E-45, errors may occur on connected devices.
  • Page 11 Keep magnets and magnetic-sensitive objects away from electronic components, especially the hard disk drive. Avoid fan blades Warning: The E-45 contains hazardous moving parts. When servicing the E-45, keep away from moving fan blades. Attention : ce produit contient des pièces mobiles dangereuses. Veuillez le maintenir à l'écart des pales de ventilateur lors de sa maintenance.
  • Page 12 The power cable Observe the following guidelines: • Only use the power cable that shipped with the E-45 or an appropriate replacement power cable. For replacement parts, see your authorized service support center. • Before you open the E-45, unplug the E-45.
  • Page 13 Installation and Service Guide: Color Controller E-45 Introduction Power supply cord notice Important: The power supply cord is used as the main disconnect device. Ensure that the power outlet is located/ installed near the equipment and is easily accessible. Lithium battery notice Caution: There is a danger of explosion if the battery is replaced with an incorrect type.

  • Page 14: Installing Hardware

    About the installation process It is strongly recommended that you review this chapter before you install the E-45. Also keep in mind that installation problems are easier to avoid and diagnose if you proceed from the component level to the system level, verifying functionality at each step.

  • Page 15: Checking The Customer Site

    4 Click Save. 5 Click Continue, then click Reboot. Wait until the E-45 reboots and becomes Idle. It may take up to 15 minutes to complete the system language change. Checking the customer site Before you install the E-45, check site conditions and inform the customer of any installation requirements.

  • Page 16: Setting Customer Expectations

    Make sure that adequate space is available for the E-45 and the furniture. Allow enough space at the connector panel for the cables to route easily and at the side panel so that the E-45 does not interfere with use of or service to the printer (such as clearing a paper jam).

  • Page 17: Unpacking The E-45

    6 Give the media pack to the customer or network administrator. Let the customer or network administrator know that in order to take full advantage of the E-45, the user software must be installed on computers that will print to the E-45.

  • Page 18: Connecting The E-45

    Installation and Service Guide: Color Controller E-45 Installing Hardware 7 Locate the EFI/Fiery decal in the shipping container and affix it to the printer as shown. Affixing the decal to the printer Figure 2: EFI/Fiery decal Connecting the E-45 You are now ready to make the following connections: •...

  • Page 19: Figure 3: Front And Connector Panel

    Installation and Service Guide: Color Controller E-45 Installing Hardware Front and connector panel Figure 3: Front panel Connector panel Fiery QuickTouch LCD Power connector Type A USB3 ports (x2) Type A USB 3.0 ports (x3) Power switch Crossover Ethernet cable port...

  • Page 20: Figure 4: Inside The Front Door

    Installation and Service Guide: Color Controller E-45 Installing Hardware Inside the front door Figure 4: DVD drive (inside behind door) Eject button (inside behind door)

  • Page 21: (Optional) Connecting The Monitor, Keyboard, Mouse, And Power

    Note: For detailed information about the monitor, keyboard, and mouse, see the documentation that accompanies those products. 1 Make sure that the E-45 is installed in the furniture and that the monitor is securely attached to the top of the E-45. For more information, see the assembly instructions that accompany the furniture.

  • Page 22: Figure 5: Straight-Through And Crossover Ethernet Cables

    Important: The straight-through network cable at the customer site and the crossover Ethernet cable included with the E-45 look similar, but are not interchangeable. Make sure that you connect the crossover Ethernet cable to the lower RJ-45 port on the E-45 connector panel.

  • Page 23: Figure 6: Printer And E-45 Cable Connection

    3 Connect the network cable to the upper RJ-45 network port on the back of the E-45. The E-45 provides twisted pair connectivity to an Ethernet network. When the network cable is connected, the Ethernet interface automatically detects the speed of the network environment. Depending on your network speed, the following...

  • Page 24: Starting The E-45 For The First Time

    After power on, the network administrator should perform Network Setup, verify the network connection, verify that the E-45 appears in the list of printers, and then print a few test documents from a networked computer that will use the E-45.

  • Page 25: Configuring A Static Ip Address For The E-45

    Configuring a static IP address for the E-45 If the customer requires the E-45 to be configured with a static IP address (for example, in a non-DHCP network environment), obtain a valid static IP address from the network administrator and configure the E-45.

  • Page 26: Enabling The Power Synchronization

    USB power cable included in the accessory kit. The default switch position is OFF. When you enable power synchronization, the E-45 synchronizes power with the printer’s main power off/on status. If the printer powers off, the E-45 receives signals from the printer through the printer interface (Data Transfer Unit) cables connected to the printer interface board, and automatically starts the shutdown process.

  • Page 27: Completing The Installation

    1 Turn off the printer using the main power switch. Wait until the E-45 shuts down. 2 Make sure that the power switch on the connector panel of the E-45 is OFF position (|). 3 Set the switch on the printer interface board to the OFF position.

  • Page 28: Contents

    7 Inform the site administrator that E-45 user software must be installed on networked computers that print to the E-45. 8 Ask the site administrator to make sure that all media shipped with the E-45 is stored in a safe location, accessible to you.

  • Page 29: Using The

    Note: The Fiery NX Station (monitor, mouse, and keyboard) is provided as an option feature. Fiery Ticker When you log on to the E-45 using the monitor or Remote Desktop Connection, Fiery Ticker automatically starts showing the status bar. Figure 10: Fiery Ticker status bar...

  • Page 30: Command Workstation

    3 If you printed the E-45 Test Page, examine the quality of the Test Page from the printer. If the Test Page prints, you know the E-45 is functional and the connection between the E-45 and the printer is working.

  • Page 31: Using The E-45 On Fiery Quicktouch

    • Shut down, restart, or reboot the E-45 (see page 41). Note: You can also shut down and restart the E-45 through the printer touch panel (see page 36). Interact with the E-45 during software installation and initial setup (see page •...

  • Page 32: Figure 11: Fiery Quicktouch Touch Panel Features

    Installation and Service Guide: Color Controller E-45 Using the E-45 Figure 11: Fiery QuickTouch touch panel features Touch panel USB 3.0 ports Power button Fiery QuickTouch Reset button (requires pin)

  • Page 33: Overview Of Fiery Quicktouch Menu Options

    Installation and Service Guide: Color Controller E-45 Using the E-45 Overview of Fiery QuickTouch menu options The following options are available from the Fiery QuickTouch main menu: Figure 12: Fiery QuickTouch Home screen The Home screen is the main interface for job status, and displays various screen elements.

  • Page 34: Figure 13: Queue Job List

    Installation and Service Guide: Color Controller E-45 Using the E-45 Figure 13: Queue job list The Printed jobs list provides job status and details about the jobs that have been printed. Figure 14: Printed jobs list In either the Queue jobs or Printed jobs screen, you can tap Back to go back to the Home screen.

  • Page 35: Quick Launch Menu

    Tapping the Home icon takes you back to the Home screen. Before accessing Fiery System Restore or Settings, you must log in as an administrator. For more information on backing up and restoring the E-45, see “Using Fiery System Restore”...

  • Page 36: Using The Printer Touch Panel

    Figure 16: Quick options menu Using the printer touch panel icon of the printer touch panel allows you to interact with the E-45 from the printer. The menus provide “EFI Fiery” access to many of the same options available from Command WorkStation.

  • Page 37: Main Tab

    Using the E-45 2 From the Home screen of the printer touch panel, select EFI Fiery. If the EFI Fiery icon does not display, move to the other screen by swiping the touch screen until the EFI Fiery icon appears.

  • Page 38: Tools Tab

    PS Font List/PCL Font List: Prints a list of all fonts currently on the E-45 hard disk drive. Configuration: Provides general information about the hardware and software configuration of the E- 45, the current settings for Setup, the current calibration, the IP address of the E-45, and a log of system updates.

  • Page 39: Printable Info Menu

    1 If it is not powered on already, power on the printer and allow it to warm up. 2 If it is not powered on already, power on the E-45 using the power button on the front panel and allow it to start up completely (approximately three minutes).

  • Page 40: Using The Fiery Desktop On The Printer Touch Panel

    6 If you printed the Test Page, examine the quality of the page. If the Test Page prints, you know the E-45 is functional and the connection between the E-45 and the printer is working. If the Test Page fails to print, look up printing problems in the Troubleshooting table on page 122.

  • Page 41: Starting, Shutting Down, Restarting, And Rebooting

    The customer will generally leave the E-45 on all of the time. Remember that when the E-45 is powered off, network access to the printer is interrupted. Power off the E-45 when you need to service it and before you remove or attach any cables to it.
  • Page 42 Click “>>” icon at the upper-left corner of the screen, and select Server Actions > Restart Fiery or Reboot Fiery . Click 4 If you shut down the E-45, move the E-45 power switch to the off (O) position for maximum energy savings or service...
  • Page 43 1 Make sure that the E-45 is not receiving, processing, or printing any jobs. If Printing appears on the Fiery QuickTouch, the E-45 is processing. You must wait until the system finishes and reaches Idle before restarting or shutting down.
  • Page 44 Network access to the E-45 is terminated and all currently processing jobs are aborted and may be lost. Note: Use the reset button on the front of the E-45 only if the system is unresponsive to keyboard or mouse actions. 5 Press OK.

  • Page 45: Replacing Parts

    Replacing parts Generally, the E-45 requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components. Overview This chapter includes information about servicing the following components: Boards and cables •...

  • Page 46: E-45 Overview Diagrams

    Installation and Service Guide: Color Controller E-45 Replacing parts E-45 overview diagrams Figure 19: Front and connector panel Figure 20: Inside the front door DVD drive (inside behind door) Eject button (inside behind door)
  • Page 47 Installation and Service Guide: Color Controller E-45 Replacing parts Front panel Connector panel Fiery QuickTouch LCD Power connector Type A USB3 ports (x2) Type A USB 3.0 ports (x3) Power switch Crossover Ethernet cable port |: Power On (Lower RJ-45)

  • Page 48: Figure 21: Exploded View Of Components

    Installation and Service Guide: Color Controller E-45 Replacing parts Figure 21: Exploded view of components Top panel CPU cooling assembly Fiery QuickTouch USB3.0 cable Fiery QuickTouch display Hard disk drive Printer interface board DVD drive Motherboard DVD drive data cable...

  • Page 49: Figure 22: Power And Data Cable Connections

    Installation and Service Guide: Color Controller E-45 Replacing parts Figure 22: Power and data cable connections Cable key From To (on motherboard connector) Power supply cable Power supply a. 24-pin power connector (J18) b. 8-pin power connector (PWRCONN1) c. DVD drive power connector (combined with data) d.

  • Page 50: Accessing Internal Components

    You can shut down the E-45 from the Fiery QuickTouch or the printer touch panel. Note: If the power synchronization is set to ON, you can shut down the E-45 by turning off the printer using the main power switch.

  • Page 51: Figure 23: Removing The Left Panel

    Top panel with Fiery QuickTouch • 5 Place the E-45 on a flat surface. Carefully position the E-45 so that it is standing in its normal position. To remove the side panels 1 Remove the two screws at the bottom rear right of the chassis.

  • Page 52: Figure 24: Removing The Right Panel

    Installation and Service Guide: Color Controller E-45 Replacing parts 3 Remove the two screws at the bottom rear left of the chassis. Figure 24: Removing the right panel 4 From the back of the unit, slide the left side chassis cover toward the rear of the unit and remove.

  • Page 53: Figure 26: Front Bezel Tabs

    Installation and Service Guide: Color Controller E-45 Replacing parts Figure 26: Front bezel tabs Top tab (one on each side of bezel) Middle tab (one on each side of bezel) Bottom tab (one on each side of bezel) To replace the chassis panels 1 Attach the front bezel to the front of the unit snapping tight the six tabs.

  • Page 54: Fiery Quicktouch Display Module

    Installation and Service Guide: Color Controller E-45 Replacing parts Fiery QuickTouch display module Fiery QuickTouch is attached to the top panel of the E-45. Follow the directions to remove the chassis covers. See “Opening the E-45” on page 50. You will need to remove the side covers, then the front cover before you will be able to release the top bezel with the Fiery QuickTouch attached.
  • Page 55 Installation and Service Guide: Color Controller E-45 Replacing parts b Remove the power harness by unplugging it. c Remove the two screws from the USB connector and then unplug the connector. Caution: Use a screwdriver with a magnetic tip so you do not drop a loose screw into the Fiery QuickTouch unit.
  • Page 56 Installation and Service Guide: Color Controller E-45 Replacing parts 6 Remove the single screw in the center, then remove the washer and spring washer. 7 Rotate the Fiery QuickTouch 45 degrees. 8 Remove the top bezel. Replace the Fiery QuickTouch 1 Attach the new Fiery QuickTouch part to the top bezel by rotating the top bezel 45 degrees, then rotate until the bezel and Fiery QuickTouch align.Insert the spring washer, then the screw with washer and tighten.

  • Page 57: Removing And Replacing Boards

    1 Shut down and open the E-45 (see pages 50). To remove the printer interface board, you must remove the left panel. 2 Make sure that the crossover Ethernet cable is removed from the lower RJ-45 connector on the E-45 connector panel.

  • Page 58: Motherboard

    The CPU mounted on the motherboard controls the image data transferred to and from the printer interface board. The motherboard also controls hard disk drive functions and the communication between the E-45 and external devices.

  • Page 59: Motherboard Replacement Overview

    Installation and Service Guide: Color Controller E-45 Replacing parts Motherboard replacement overview You suspect a faulty motherboard or hard disk drive. Note: Each page reference includes more information for each task. page 79 Replace the hard disk drive. page 97 Reinstall system software.
  • Page 60 Installation and Service Guide: Color Controller E-45 Replacing parts All cables connected to the motherboard • (including the motherboard power cable, CPU power cable, rear fan cable, hard disk drive data cable, DVD drive power and data combination cable, power/LED cable, 10-pin power button cable, and Fiery QuickTouch USB port...

  • Page 61: Figure 28: Motherboard

    (J26) Note: Arrows indicate positions for inserting cable and jumper connections. To remove boards and cables from the motherboard 1 Shut down and open the E-45 (see pages 50). To access the motherboard, you must remove the left side panel.
  • Page 62 Installation and Service Guide: Color Controller E-45 Replacing parts 2 Remove the 10-pin power button cable that connects the printer interface board and the motherboard. 3 Remove all boards installed in slots on the motherboard. Note the location of the slot where each board resides so that you can reinstall the board in the same slot later.

  • Page 63: Replacing The Motherboard

    • First, replace the hard disk drive and install system software. Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-45 to another is incorrect and strongly discouraged. •...
  • Page 64 Transferring options to the new motherboard permanently customizes the new motherboard. Once customized, the motherboard cannot be returned to inventory or installed in another E-45. If the new motherboard does not solve the problem in Service Mode, do not transfer options. Return the new motherboard and motherboard replacement dongle to inventory.
  • Page 65 Installation and Service Guide: Color Controller E-45 Replacing parts 2 Install the motherboard in the chassis. Angle the motherboard so that the motherboard connectors fit into the cutouts in the back of the chassis. Important: Make sure that the flexible grounding tabs on the cutouts for the network ports make contact with the outside of the ports.

  • Page 66: Verifying New Motherboard Installation, And Transferring Options And Bios Information

    E-45 to overheat. 5 Replace the 10-pin power button cable that connects the printer interface board (J351 connector) and the motherboard connector (J15). 6 If you reinstalled the old motherboard, reassemble the E-45 and verify its functionality (see page 84).
  • Page 67 Fiery.1 At this point the E-45 is in Service Mode, so you can verify that the new motherboard solves the problem that you are trying to troubleshoot. Service Mode is not indicated on the monitor or on the E-45 Fiery QuickTouch.
  • Page 68 To transfer options and BIOS information to the new motherboard Note: This procedure, which takes approximately 15-20 minutes, assumes that the E-45 is fully assembled with the new motherboard, and verified in Service Mode (see page 67).

  • Page 69: Replacing Parts On The Motherboard

    Installation and Service Guide: Color Controller E-45 Replacing parts Replacing parts on the motherboard Before you remove and replace the DIMMs, CPU, and battery on the motherboard, shut down and open the E-45 (see page 50). DIMMs When installing DIMMs, note the following: Different capacity DIMMs look alike.

  • Page 70: Figure 29: Cpu Cooling Assembly

    CPU socket of the old motherboard to protect the circuitry. Follow standard ESD precautions while handling the motherboard and all components. To remove the cooling assembly 1 Shut down, and then open the E-45 (see pages 50). To access the CPU, you must remove the left panel.
  • Page 71 Installation and Service Guide: Color Controller E-45 Replacing parts 2 Remove the CPU fan cable from motherboard connector CPU FAN. 3 Remove the CPU cooling assembly. Caution: Be aware that both the cooling assembly and the CPU may be very hot. You may need to allow the components to cool before you attempt to remove them.

  • Page 72: Figure 30: Removing/Replacing The Cpu

    Installation and Service Guide: Color Controller E-45 Replacing parts 5 Prepare the CPU socket by ensuring that: The socket lever is in the open position. • The load plate is open. • 6 Place the CPU in the socket. The CPU and the socket are keyed to ensure correct installation. The notches on the edges of the CPU correspond with the two small posts inside the socket.

  • Page 73: Battery

    CPU fan. Also, make sure the connector on the cable is securely connected to the motherboard. 4 If you installed a new CPU, make sure to reset the time and date in Setup (see Configure Help for more information). 5 Reassemble the E-45 and verify its functionality (see page 85).

  • Page 74: Figure 31: Motherboard Battery

    8 Reassemble the system and verify its functionality (see page 84). 9 Configure the time and date in Setup (see Configure Help for more information). Important: Failure to configure the time and date will cause the E-45 to hang when user software is being installed on the E-45.

  • Page 75: Jumpers

    A fan mounted inside the E-45 chassis draws air into the E-45 to cool components. The fan runs continuously when the system is on. You should hear the fan start as soon as you power on the E-45. If you do not hear the fan, there may be a faulty power connection.

  • Page 76: Figure 32: Removing/Replacing The Fan

    1 Align the fan with the four holes on the connector panel. 2 Install the four screws you removed earlier to secure the fan assembly to the connector panel. 3 Connect the fan cable to motherboard connector FRONT FAN. 4 Reassemble the E-45 and verify its functionality (see page 85).

  • Page 77: Power Supply

    Caution: Do not open the power supply for service or troubleshooting purposes. Opening the power supply will void the warranty. To remove the power supply 1 Shut down the E-45, remove all cables from the back, and then open the system (see page 50).

  • Page 78: Figure 33: Removing/Replacing The Power Supply

    Chassis bar Screw (1 of 4) Inside screw Note: To service the power supply, place the E-45 in an upright position. To replace the power supply 1 Make sure that the E-45 is in upright position. 2 Position the power supply inside the chassis (see Figure 33 on page 78).

  • Page 79: Hard Disk Drive

    Important: Improper handling can damage a hard disk drive. Handle the hard disk drive with extreme care. • Use proper ESD practices when grounding yourself and the E-45. • Keep magnets and magnetic-sensitive objects away from the hard disk drive.
  • Page 80 If you are replacing the hard disk drive with a new one, you will need: • The appropriate system software and documentation for the E-45 that you are servicing. A compatible version of the user software for the networked computers that will print to the E-45. • To remove the hard disk drive 1 If you are removing the hard disk drive in order to install a new drive, give the site administrator the opportunity to print the Job Log and save any custom simulations.

  • Page 81: Figure 34: Removing/Replacing The Hard Disk Drive Bracket

    Installation and Service Guide: Color Controller E-45 Replacing parts Figure 34: Removing/replacing the hard disk drive bracket Tension points Shelf Latch Screw Hard disk drive bracket Note: Printer interface board and internal cables are not shown.

  • Page 82: Figure 35: Removing/Replacing The Hard Disk Drive From/In The Hard Disk Drive Bracket

    Installation and Service Guide: Color Controller E-45 Replacing parts 7 Remove the four screws that attach the hard disk drive to the hard disk drive bracket (see below). Figure 35: Removing/replacing the hard disk drive from/in the hard disk drive bracket 2.5 inch HDD...

  • Page 83: Dvd Drive

    9 If you replaced the hard disk drive with a new hard disk drive, install system software (see page 97). If a startup error displays on the Fiery QuickTouch when you power on the E-45, check the connections. 10 Verify functionality (see page 85).

  • Page 84: Restoring And Verifying Functionality After Service

    3 Connect the data/power cables to the connectors on the back of the DVD drive. Make sure that the other ends of the cable are connected to the power supply and to Mini SAS on the motherboard. 4 Reassemble the E-45 and verify its functionality (see page 84).
  • Page 85 4 If you replaced the motherboard, make sure that the new motherboard solves the problem that you are troubleshooting, and then transfer options to the new motherboard (see page 67). 5 If the E-45 is to be mounted on the furniture with the monitor, see the reassembly instructions that is provided with the furniture assembly (page 122).

  • Page 86: Performing Backup And Restore

    You can access Fiery System Restore from the WebTools or Fiery QuickTouch. This backup captures all settings and files on the E-45. You can create a backup and restore the backup when the E-45 is not working. You can also schedule the automatic backup.

  • Page 87: Backup Recommendations

    Installation and Service Guide: Color Controller E-45 Performing Backup and Restore Backup method Description of backup image Bootable option Possible Restore method destination • Fiery System Restore in Customized image, manually Bootable option USB device or If bootable, WebTools or Fiery backed up.

  • Page 88: When Backing Up An Existing E-45 Installation

    When backing up an existing E-45 installation • For an existing E-45 installation, first check if a backup image exists either on the server or an external location. • If a backup image exists, check if it is up to date. Compare the date stamp of the existing backup image to the date of the last patch installation.
  • Page 89 1 Ask the site administrator to print the Job Log, Server Configuration page, and Font List (if possible). 2 Start a web browser and access the E-45 by entering the server name or IP address of the E-45. 3 From WebTools, select Configure tab > Launch Configure.

  • Page 90: Restoring The System Configuration

    If you could not save a system configuration file, you must configure Setup. After you exit Setup and the E-45 reboots, ask the site administrator to restore any archived settings and files. For more information, see Configuration and Setup, which is part of the user documentation set.

  • Page 91: Using Fiery System Restore

    2 Select Enable automatic backup, and select when you want to start the backup process on the E-45. Note: The backup process takes more than an hour to complete and it requires the E-45 to be Idle status. If the E-45 is not in Idle status, the backup process does not start.
  • Page 92 Restore from a local image • Restore from a USB storage device • Restore from the factory default image 4 If you select a restore from a USB drive, make sure to connect the USB drive to the USB connector on the E-45.

  • Page 93: Using Fiery System Installer

    Windows Task Manager to explore the system. Note: The Platform Utilities is available only on the monitor. Note: You can use the E-45 Fiery QuickTouch to operate Fiery System Installer. You can also use a monitor, mouse, and keyboard attached if available.

  • Page 94: Restore With Fiery System Installer

    If you select, “Create bootable media,” the USB device or hard disk drive specified as a destination becomes a • bootable media. Select this option when you want to boot the E-45 from the backup media to avoid the situation where the HDD fails and cannot boot the E-45. See page 94 for booting from the bootable media.

  • Page 95: Using Bootable Backup Media To Restore

    When the menu appears, specify a language. 2 If your backup file is stored in the USB drive or external hard disk, attach the device to the E-45. 3 From “What do you want to do?” screen, select Restore from backup or recovery partition.

  • Page 96: Platform Utilities

    Launch Windows Task Manager Starts the Windows Task Manager. Windows Task Manager displays the programs, processes, and services that are currently running on the E-45. You can use Windows Task Manager to monitor performance or to close a program that is not responding.

  • Page 97: Installing System Software

    • Jobs: When you reinstall system software, all jobs in all print queues and all jobs archived locally on the E-45 hard disk are deleted. To save jobs, ask the site administrator to save them to removable media or a network location, so they can be re-imported to the E-45 after system software installation.
  • Page 98 (.cm0 file). To export the output profile 1 Launch Command WorkStation and log into the E-45 as administrator. 2 Select Device Center > Resources > Profiles. 3 From the Output Profiles list, select the output profile that you calibrated, and click Export.

  • Page 99: Installing System Software

    For more information, see page Installing or upgrading the system and user software with Fiery System Installer You can use the E-45 or Fiery QuickTouch to use Fiery System Installer. You can also use a monitor, mouse, and keyboard attached if available.
  • Page 100 Fiery.1 11 Ask the site administrator to follow the on-screen instructions in the Fiery Setup Wizard to configure the E-45 for the customer’s print environment. Once the configuration in the Fiery Setup Wizard is done, you must restart the server for the changes to take effect. If desired, you can print a Server Configuration page after the restart to confirm the default settings.
  • Page 101 102). 4 (Optional) Reinstall and reactivate Color Profiler Suite software on the E-45: Use the Color Profiler Suite CD to reinstall the software on the E-45. For complete instructions, see the documentation that accompanies the Color Profiler Suite kit. 5 (Optional) Reinstall and reactivate Fiery Impose and/or Compose on the E-45.

  • Page 102: System Software Installation Error Messages

    If you are not prompted to save the log, record the error message. • If the network cable and printer interface cables are still connected to the E-45, disconnect the cables and perform the installation again, starting from “Installing or upgrading the system and user software with Fiery System Installer”...
  • Page 103 Installation and Service Guide: Color Controller E-45 Installing System Software...

  • Page 104: Troubleshooting

    Troubleshooting The E-45 is a server for printers, and is generally part of a configuration that has connectivity to the printer and workstations or computers. Problems may occur in one of three areas: • Inside the E-45 • In the interface between the E-45 and the printer In the interface between the E-45 and the workstations or computers to which it is connected •...

  • Page 105: Checking Internal Components

    To check the internal components, you must remove the side and front panels of the E-45. Important: Before you remove the E-45 panels, be aware of the safety precautions that you should take when handling the E-45. Use standard ESD precautions when handling printed circuit boards and electronic components.
  • Page 106 Installation and Service Guide: Color Controller E-45 Troubleshooting...
  • Page 107 When the problem occurs, collect logs by doing the following: Fiery QuickTouch, page 1 Log into the E-45. You can log into the E-45 with a monitor, keyboard, and mouse, or from a client computer with Remote Desktop. 2 On a web browser, type the following URL: http://10.10.100.2:8080/getlog Note: You may need to either add the URL to your trusted sites list, or set the URL to bypass proxy depending on your network security settings.
  • Page 108 Installation and Service Guide: Color Controller E-45 Troubleshooting Conditions to verify Part and additional page references • All replaceable parts are: Chassis, page • Present • Properly aligned • Installed securely • Installed on the appropriate site • The correct part for the system •...
  • Page 109 Installation and Service Guide: Color Controller E-45 Troubleshooting Conditions to verify Part and additional page references Fan is: Fan, page 75 • Properly positioned (not backwards) • Installed in the correct connector • Not visibly damaged (fan, fan cable, cable connector,...

  • Page 110: Error Messages And Conditions

    1 Replace the hard disk drive and install system software. Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-45 to another is incorrect and strongly discouraged.
  • Page 111 2 If the problem persists, reinstall the original hard disk drive in the system, and then replace the motherboard. If replacing a component does not correct the problem, make sure that you reinstall the old component back in the E-45.
  • Page 112 3 If the problem persists, replace the motherboard (see page 63). No service dongle Motherboard replacement dongle is not Turn off the E-45, attached the correct dongle, and restart attached after you replace the the option and BIOS transfer procedure (see page 68).
  • Page 113 Installation and Service Guide: Color Controller E-45 Troubleshooting E-45 error messages and condition (Continued) Table 4: Symptom Possible cause Suggested action DVD drive DVD drive is not Possibly one of the following: 1 Press the eject button below the DVD slot on the front of responding, cannot be the E-45.
  • Page 114 If you suspect a network problem, keep in mind the following: • If the E-45 does not appear in the list of printers on the network, another device on the network may have been assigned the same Ethernet hardware address.
  • Page 115 Installation and Service Guide: Color Controller E-45 Troubleshooting E-45 error messages and condition (Continued) Table 4: Symptom Possible cause Suggested action Network (continued) Unable to connect to Possibly one of the following: 1 If the problem persists, have the network administrator the network, or the green check Network Setup.
  • Page 116 1 Print a job from a different application to determine if the problem is associated with a particular application. 2 Make sure that the connection between the E-45 and the workstation is working by downloading a Test Page from the workstation, or by printing a simple file such as a text file.

  • Page 117: Troubleshooting Information

    • The system is out of calibration If the user can print the E-45 Test Page, but cannot print a job from a computer on the network, make sure that the network administrator has: • Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

  • Page 118: Job Error Report

    • Version of E-45 user software installed • Description of any other actions performed on the E-45 during the same time period • b Optional: To include the raster in the report, select Rasters. The raster can be useful to include if the file is not processed correctly. However, it may exceed the allowed size of the report.

  • Page 119: System Logs

    System Logs The E-45 provides the ability to download system logs that can be sent to the technical support for diagnostic purposes. The logs are combined into a single, encrypted zip file, which does not contain any original job files.

  • Page 120: Specifications

    Specifications This section provides an overview of the E-45 features, specifications, and safety certifications. Hardware features • Intel Core i5-6500 quad core 3.2GHz CPU (up to 3.6GHz with Turbo Boost enabled) • Memory: 8GB (2 x 4GB) An RJ-45 connector for 10BaseT/100BaseTX/1000BaseT Mbs connectivity over twisted pair cable (upper port) •...

  • Page 121: Emi/Emc Approvals

    Installation and Service Guide: Color Controller E-45 Specifications UL 60950-1:2007 R10.14 (TUV NRTL) and UL 62368-1:2014 • CAN/CSA C22.2 No. 60950-1:2007 +A1:2011 +A2:2014 (TUV NRTL) and CAN/CSA C22.2 No. 62368-1-14 • T-Mark by TUV, EN 60950-1:2006+A11+A1+A12+A2 and EN 62368-1: 2014 +A11 •...

  • Page 122: Figure 37: E-45 Installed On The Furniture

    1 Make sure the E-45 is powered off and all the cables are removed from the back of the E-45. 2 Open the back door of the NX Station and remove all the cables from the connector panel of the E-45.

  • Page 123: Index

    Index restoring 90 Numerics saving 89 10BaseT/100BaseTX/1000BaseT 23 Configuration page 29, 38, 39 printing 38 AC connector 104 Configure 30 AppleTalk 120 browser access 30 changing language 15 from Command WorkStation 31 back panel saving system configuration 89 fan 75 Configure tool, using to change the server’s default language 14 backing up the configuration 99 configuring a static IP address 25, 115...
  • Page 124 Installation and Service Guide: Color Controller E-45 Index DVD drive replacing 82 cables 79 hard disk drives power and data cables 49 cable 79 removing 83 heatsink, CPU 69, 71 replacing 84 installation, hardware E-mail log 38, 39 sequence 14...
  • Page 125 Installation and Service Guide: Color Controller E-45 Index server configuration page 29 service calls opening the system 50 checklist 15, 27, 84 operation panel, copier 36 Service Mode 63, 66–68 service procedures, overview 45 panels Setup 36 left panel 51...
  • Page 126 Installation and Service Guide: Color Controller E-45 Index user software 97 do not install after installing a new motherboard 63 installing on client systems 17 troubleshooting problems during installation 114 User Software DVD 99 verifying functionality 84 verifying new motherboard installation 66...

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