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EFI E-45A Installation And Service Manual

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Color Controller E-45A
Installation and Service Guide
A guide for service technicians
Replacement parts and specifications are subject to change. For a current parts list,
contact your authorized service/support center.

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Summary of Contents for EFI E-45A

  • Page 1 Color Controller E-45A Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change. For a current parts list, contact your authorized service/support center.
  • Page 2 Imaging, Inc. (“EFI”), except as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a commitment on the part of EFI. The documentation is further covered by Legal Notices distributed with this product. The documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the documentation.

  • Page 3: Table Of Contents

    Printing E-45A pages from the monitor, keyboard, and mouse ....... .
  • Page 4 Installation and Service Guide: Color Controller E-45A Contents Using the printer touch panel ..................36 Main tab .
  • Page 5 When backing up an existing E-45A installation ........
  • Page 6 Installation and Service Guide: Color Controller E-45A Contents Servicing the E-45A with furniture ..............123 Procedures .

  • Page 7: List Of Figures

    Figure 1: Space requirement for the E-45A without optional furniture .......
  • Page 8 Installation and Service Guide: Color Controller E-45A List of Figures Figure 29: Removing/replacing the CPU ............... 73 Figure 30: Motherboard battery .

  • Page 9: Introduction

    The E-45A adds computer connectivity and highly efficient PostScript and PCL printing ability to the Pro C7200 series printer. With the E-45A, customers can use the printer as a PostScript printer and scanner. Once it is connected to the printer through the network, customers can print to the E-45A from supported client computers on the network.

  • Page 10: Tools You Will Need

    Do not assign an IP address to the E-45A Only the site administrator should assign an IP address to a network device, including the E-45A. If you enter an incorrect IP address for the E-45A, errors may occur on connected devices.
  • Page 11 Keep magnets and magnetic-sensitive objects away from electronic components, especially the hard disk drive. Avoid fan blades Warning: The E-45A contains hazardous moving parts. When servicing the E-45A, keep away from moving fan blades. Attention : ce produit contient des pièces mobiles dangereuses. Veuillez le maintenir à l'écart des pales de ventilateur lors de sa maintenance.
  • Page 12 The power cable Observe the following guidelines: • Only use the power cable that shipped with the E-45A or an appropriate replacement power cable. For replacement parts, see your authorized service support center. Before you open the E-45A, unplug the E-45A.
  • Page 13 Installation and Service Guide: Color Controller E-45A Introduction Power supply cord notice Important: The power supply cord is used as the main disconnect device. Ensure that the power outlet is located/ installed near the equipment and is easily accessible. Lithium battery notice Caution: There is a danger of explosion if the battery is replaced with an incorrect type.

  • Page 14: Installing Hardware

    About the installation process It is strongly recommended that you review this chapter before you install the E-45A. Also keep in mind that installation problems are easier to avoid and diagnose if you proceed from the component level to the system level, verifying functionality at each step.

  • Page 15: Checking The Customer Site

    4 Click Save. 5 Click Continue, then click Reboot. Wait until the E-45A reboots and becomes Idle. It may take up to 15 minutes to complete the system language change. Checking the customer site Before you install the E-45A, check site conditions and inform the customer of any installation requirements.

  • Page 16: Setting Customer Expectations

    Make sure that adequate space is available for the E-45A and the furniture. Allow enough space at the connector panel for the cables to route easily and at the side panel so that the E-45A does not interfere with use of or service to the printer (such as clearing a paper jam).

  • Page 17: Unpacking The E-45A

    6 Give the media pack to the customer or network administrator. Let the customer or network administrator know that in order to take full advantage of the E-45A, the user software must be installed on computers that will print to the E-45A.

  • Page 18: Connecting The E-45A

    Installation and Service Guide: Color Controller E-45A Installing Hardware 7 Locate the EFI/Fiery decal in the shipping container and affix it to the printer as shown. Affixing the decal to the printer Figure 2: EFI/Fiery decal Connecting the E-45A You are now ready to make the following connections: (Optional) Keyboard, monitor, and mouse •...

  • Page 19: Figure 3: Front And Connector Panel

    Installation and Service Guide: Color Controller E-45A Installing Hardware Front and connector panel Figure 3: Front panel Connector panel Fiery QuickTouch LCD Power connector Type A USB3 ports (x2) Type A USB 3.0 ports (x3) Power switch Crossover Ethernet cable port...

  • Page 20: Figure 4: Inside The Front Door

    Installation and Service Guide: Color Controller E-45A Installing Hardware Inside the front door Figure 4: DVD drive (inside behind door) Eject button (inside behind door)

  • Page 21: (Optional) Connecting The Monitor, Keyboard, Mouse, And Power

    Note: For detailed information about the monitor, keyboard, and mouse, see the documentation that accompanies those products. 1 Make sure that the E-45A is installed in the furniture and that the monitor is securely attached to the top of the E-45A. For more information, see the assembly instructions that accompany the furniture.

  • Page 22: Figure 5: Straight-Through And Crossover Ethernet Cables

    Important: The straight-through network cable at the customer site and the crossover Ethernet cable included with the E-45A look similar, but are not interchangeable. Make sure that you connect the crossover Ethernet cable to the lower RJ-45 port on the E-45A connector panel.

  • Page 23: Starting The E-45A For The First Time

    After power on, the network administrator should perform Network Setup, verify the network connection, verify that the E-45A appears in the list of printers, and then print a few test documents from a networked computer that will use the E- 45A.

  • Page 24: Configuring A Static Ip Address For The E-45A

    Configuring a static IP address for the E-45A If the customer requires the E-45A to be configured with a static IP address (for example, in a non-DHCP network environment), obtain a valid static IP address from the network administrator and configure the E-45A.

  • Page 25: Enabling The Power Synchronization

    When you enable power synchronization, the E-45A synchronizes power with the printer’s main power off/on status. If the printer powers off, the E-45A receives signals from the printer through the USB cable connected to the printer interface board, and automatically starts the shutdown process. If the E-45A receives the startup signals from the printer, the E-45A automatically powers on and begins the startup sequence.

  • Page 26: Figure 9: Usb Connection Between Printer And E-45A

    Installation and Service Guide: Color Controller E-45A Installing Hardware 5 Connect one end of the USB cable (Type B) to the port on the printer interface board of the E-45A. Connect the other end of the cable (Type A) to the USB port on the printer.

  • Page 27: Completing The Installation

    7 Inform the site administrator that E-45A user software must be installed on networked computers that print to the E- 45A. 8 Ask the site administrator to make sure that all media shipped with the E-45A is stored in a safe location, accessible to you.
  • Page 28 Installation and Service Guide: Color Controller E-45A Installing Hardware...

  • Page 29: Using The E-45A

    Note: The Fiery NX Station (monitor, mouse, and keyboard) is provided as an option feature. Fiery Ticker When you log on to the E-45A using the monitor or Remote Desktop Connection, Fiery Ticker automatically starts showing the status bar. Figure 10: Fiery Ticker status bar...

  • Page 30: Command Workstation

    3 If you printed the E-45A Test Page, examine the quality of the Test Page from the printer. If the Test Page prints, you know the E-45A is functional and the connection between the E-45A and the printer is working. If the Test Page fails to print, look up printing problems in “Table 4: E-45A error messages and condition”...

  • Page 31: Using The E-45A On Fiery Quicktouch

    • Shut down, restart, or reboot the E-45A (see page 41). Note: You can also shut down and restart the E-45A through the printer touch panel (see page 36). Interact with the E-45A during software installation and initial setup (see page •...

  • Page 32: Figure 11: Fiery Quicktouch Touch Panel Features

    Installation and Service Guide: Color Controller E-45A Using the E-45A Figure 11: Fiery QuickTouch touch panel features Touch panel USB 3.0 ports Power button Fiery QuickTouch Reset button (requires pin)

  • Page 33: Overview Of Fiery Quicktouch Menu Options

    Installation and Service Guide: Color Controller E-45A Using the E-45A Overview of Fiery QuickTouch menu options The following options are available from the Fiery QuickTouch main menu: Figure 12: Fiery QuickTouch Home screen The Home screen is the main interface for job status, and displays various screen elements.

  • Page 34: Figure 13: Queue Job List

    Installation and Service Guide: Color Controller E-45A Using the E-45A Figure 13: Queue job list The Printed jobs list provides job status and details about the jobs that have been printed. Figure 14: Printed jobs list In either the Queue jobs or Printed jobs screen, you can tap Back to go back to the Home screen.

  • Page 35: Quick Launch Menu

    Tapping the Home icon takes you back to the Home screen. Before accessing Fiery System Restore or Settings, you must log in as an administrator. For more information on backing up and restoring the E-45A, see “Using Fiery System Restore”...

  • Page 36: Using The Printer Touch Panel

    Figure 16: Quick options menu Using the printer touch panel icon of the printer touch panel allows you to interact with the E-45A from the printer. The menus provide “EFI Fiery” access to many of the same options available from Command WorkStation.

  • Page 37: Main Tab

    Using the E-45A 2 From the Home screen of the printer touch panel, select EFI Fiery. If the EFI Fiery icon does not display, move to the other screen by swiping the touch screen until the EFI Fiery icon appears.

  • Page 38: Tools Tab

    PS Font List/PCL Font List: Prints a list of all fonts currently on the E-45A hard disk drive. Configuration: Provides general information about the hardware and software configuration of the E- 45A, the current settings for Setup, the current calibration, the IP address of the E-45A, and a log of system updates.

  • Page 39: Printable Info Menu

    1 If it is not powered on already, power on the printer and allow it to warm up. 2 If it is not powered on already, power on the E-45A using the power button on the front panel and allow it to start up completely (approximately three minutes).

  • Page 40: Using The Fiery Desktop On The Printer Touch Panel

    6 If you printed the Test Page, examine the quality of the page. If the Test Page prints, you know the E-45A is functional and the connection between the E-45A and the printer is working. If the Test Page fails to print, look up printing problems in the Troubleshooting table on page 122.

  • Page 41: Starting, Shutting Down, Restarting, And Rebooting

    The customer will generally leave the E-45A on all of the time. Remember that when the E-45A is powered off, network access to the printer is interrupted. Power off the E-45A when you need to service it and before you remove or attach any cables to it.
  • Page 42 Click “>>” icon at the upper-left corner of the screen, and select Server Actions > Restart Fiery or Reboot Fiery . Click 4 If you shut down the E-45A, move the E-45A power switch to the off (O) position for maximum energy savings or...
  • Page 43 1 Make sure that the E-45A is not receiving, processing, or printing any jobs. If Printing appears on the Fiery QuickTouch, the E-45A is processing. You must wait until the system finishes and reaches Idle before restarting or shutting down.
  • Page 44 Network access to the E-45A is terminated and all currently processing jobs are aborted and may be lost. Note: Use the reset button on the front of the E-45A only if the system is unresponsive to keyboard or mouse actions. 5 Press OK.

  • Page 45: Replacing Parts

    Replacing parts Generally, the E-45A requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components. Overview This chapter includes information about servicing the following components: Boards and cables •...

  • Page 46: E-45A Overview Diagrams

    Installation and Service Guide: Color Controller E-45A Replacing parts E-45A overview diagrams Figure 19: Front and connector panel Front panel Connector panel Fiery QuickTouch LCD Power connector Type A USB3 ports (x2) Type A USB 3.0 ports (x3) Power switch...

  • Page 47: Figure 20: Inside The Front Door

    Installation and Service Guide: Color Controller E-45A Replacing parts Figure 20: Inside the front door DVD drive (inside behind door) Eject button (inside behind door)

  • Page 48: Figure 21: Exploded View Of Components

    Installation and Service Guide: Color Controller E-45A Replacing parts Figure 21: Exploded view of components Top panel CPU cooling assembly Fiery QuickTouch USB3.0 cable Fiery QuickTouch display Hard disk drive Printer interface board DVD drive Motherboard DVD drive data cable...

  • Page 49: Figure 22: Power And Data Cable Connections

    Installation and Service Guide: Color Controller E-45A Replacing parts Figure 22: Power and data cable connections Cable key From To (on motherboard connector) Power supply cable Power supply a. 24-pin power connector (J18) b. 8-pin power connector (PWRCONN1) c. DVD drive power connector (combined with data) d.

  • Page 50: Accessing Internal Components

    You can shut down the E-45A from the Fiery QuickTouch or the printer touch panel. Note: If the power synchronization is set to ON, you can shut down the E-45A by turning off the printer using the main power switch.

  • Page 51: Figure 23: Removing The Left Panel

    Top panel with Fiery QuickTouch • 5 Place the E-45A on a flat surface. Carefully position the E-45A so that it is standing in its normal position. To remove the side panels 1 Remove the two screws at the bottom rear right of the chassis.

  • Page 52: Figure 24: Removing The Right Panel

    Installation and Service Guide: Color Controller E-45A Replacing parts 3 Remove the two screws at the bottom rear left of the chassis. Figure 24: Removing the right panel 4 From the back of the unit, slide the left side chassis cover toward the rear of the unit and remove.

  • Page 53: Figure 26: Front Bezel Tabs

    Installation and Service Guide: Color Controller E-45A Replacing parts Figure 26: Front bezel tabs Top tab (one on each side of bezel) Middle tab (one on each side of bezel) Bottom tab (one on each side of bezel) To replace the chassis panels 1 Attach the front bezel to the front of the unit snapping tight the six tabs.

  • Page 54: Fiery Quicktouch Display Module

    Installation and Service Guide: Color Controller E-45A Replacing parts Fiery QuickTouch display module Fiery QuickTouch is attached to the top panel of the E-45A. Follow the directions to remove the chassis covers. See “Opening the E-45A” on page 50. You will need to remove the side covers, then the front cover before you will be able to release the top bezel with the Fiery QuickTouch attached.
  • Page 55 Installation and Service Guide: Color Controller E-45A Replacing parts b Remove the power harness by unplugging it. c Remove the two screws from the USB connector and then unplug the connector. Caution: Use a screwdriver with a magnetic tip so you do not drop a loose screw into the Fiery QuickTouch unit.
  • Page 56 Installation and Service Guide: Color Controller E-45A Replacing parts 6 Remove the single screw in the center, then remove the washer and spring washer. 7 Rotate the Fiery QuickTouch 45 degrees. 8 Remove the top bezel. Replace the Fiery QuickTouch 1 Attach the new Fiery QuickTouch part to the top bezel by rotating the top bezel 45 degrees, then rotate until the bezel and Fiery QuickTouch align.Insert the spring washer, then the screw with washer and tighten.

  • Page 57: Removing And Replacing Boards

    Printer interface board The printer interface board provides the print interface between the E-45A and the printer. It is installed in motherboard connector PCIE x16. The printer interface board processes the image data and sends it to the printer through the printer...
  • Page 58 10). 1 Shut down and open the E-45A (see pages 50). To remove the printer interface board, you must remove the left panel. 2 Remove the board mounting bracket screw that attaches the printer interface board to the chassis.

  • Page 59: Motherboard

    The CPU mounted on the motherboard controls the image data transferred to and from the printer interface board. The motherboard also controls hard disk drive functions and the communication between the E-45A and external devices.

  • Page 60: Motherboard Replacement Overview

    Installation and Service Guide: Color Controller E-45A Replacing parts Motherboard replacement overview You suspect a faulty motherboard or hard disk drive. Note: Each page reference includes more information for each task. page 80 Replace the hard disk drive. page 98 Reinstall system software.
  • Page 61 Installation and Service Guide: Color Controller E-45A Replacing parts All cables connected to the motherboard • (including the motherboard power cable, CPU power cable, rear fan cable, hard disk drive data cable, DVD drive power and data combination cable, power/LED cable, 10-pin power button cable, and Fiery QuickTouch USB port...

  • Page 62: Figure 27: Motherboard

    Note: Arrows indicate positions for inserting cable and jumper connections. To remove boards and cables from the motherboard 1 Shut down and open the E-45A (see pages 50). To access the motherboard, you must remove the left side panel. 2 Remove the 10-pin power button cable that connects the printer interface board and the motherboard.
  • Page 63 Installation and Service Guide: Color Controller E-45A Replacing parts 3 Remove all boards installed in slots on the motherboard. Note the location of the slot where each board resides so that you can reinstall the board in the same slot later.

  • Page 64: Replacing The Motherboard

    • First, replace the hard disk drive and install system software. Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-45A to another is incorrect and strongly discouraged. •...
  • Page 65 Transferring options to the new motherboard permanently customizes the new motherboard. Once customized, the motherboard cannot be returned to inventory or installed in another E-45A. If the new motherboard does not solve the problem in Service Mode, do not transfer options. Return the new motherboard and motherboard replacement dongle to inventory.
  • Page 66 Installation and Service Guide: Color Controller E-45A Replacing parts 2 Install the motherboard in the chassis. Angle the motherboard so that the motherboard connectors fit into the cutouts in the back of the chassis. Important: Make sure that the flexible grounding tabs on the cutouts for the network ports make contact with the outside of the ports.

  • Page 67: Verifying New Motherboard Installation, And Transferring Options And Bios Information

    E-45A to overheat. 5 Replace the 10-pin power button cable that connects the printer interface board (J102 connector) and the motherboard connector (J15). 6 If you reinstalled the old motherboard, reassemble the E-45A and verify its functionality (see page 85).
  • Page 68 Fiery.1 At this point the E-45A is in Service Mode, so you can verify that the new motherboard solves the problem that you are trying to troubleshoot. Service Mode is not indicated on the monitor or on the E-45A Fiery QuickTouch.
  • Page 69 To transfer options and BIOS information to the new motherboard Note: This procedure, which takes approximately 15-20 minutes, assumes that the E-45A is fully assembled with the new motherboard, and verified in Service Mode (see page 68).

  • Page 70: Replacing Parts On The Motherboard

    Installation and Service Guide: Color Controller E-45A Replacing parts Replacing parts on the motherboard Before you remove and replace the DIMMs, CPU, and battery on the motherboard, shut down and open the E-45A (see page 50). DIMMs When installing DIMMs, note the following: Different capacity DIMMs look alike.

  • Page 71: Figure 28: Cpu Cooling Assembly

    CPU socket of the old motherboard to protect the circuitry. Follow standard ESD precautions while handling the motherboard and all components. To remove the cooling assembly 1 Shut down, and then open the E-45A (see pages 50). To access the CPU, you must remove the left panel.
  • Page 72 Installation and Service Guide: Color Controller E-45A Replacing parts 2 Remove the CPU fan cable from motherboard connector CPU FAN. 3 Remove the CPU cooling assembly. Caution: Be aware that both the cooling assembly and the CPU may be very hot. You may need to allow the components to cool before you attempt to remove them.

  • Page 73: Figure 29: Removing/Replacing The Cpu

    Installation and Service Guide: Color Controller E-45A Replacing parts 5 Prepare the CPU socket by ensuring that: The socket lever is in the open position. • The load plate is open. • 6 Place the CPU in the socket. The CPU and the socket are keyed to ensure correct installation. The notches on the edges of the CPU correspond with the two small posts inside the socket.

  • Page 74: Battery

    CPU fan. Also, make sure the connector on the cable is securely connected to the motherboard. 4 If you installed a new CPU, make sure to reset the time and date in Setup (see Configure Help for more information). 5 Reassemble the E-45A and verify its functionality (see page 86).

  • Page 75: Figure 30: Motherboard Battery

    8 Reassemble the system and verify its functionality (see page 85). 9 Configure the time and date in Setup (see Configure Help for more information). Important: Failure to configure the time and date will cause the E-45A to hang when user software is being installed on the E-45A.

  • Page 76: Jumpers

    A fan mounted inside the E-45A chassis draws air into the E-45A to cool components. The fan runs continuously when the system is on. You should hear the fan start as soon as you power on the E-45A. If you do not hear the fan, there may be a faulty power connection.

  • Page 77: Figure 31: Removing/Replacing The Fan

    1 Align the fan with the four holes on the connector panel. 2 Install the four screws you removed earlier to secure the fan assembly to the connector panel. 3 Connect the fan cable to motherboard connector FRONT FAN. 4 Reassemble the E-45A and verify its functionality (see page 86).

  • Page 78: Power Supply

    Caution: Do not open the power supply for service or troubleshooting purposes. Opening the power supply will void the warranty. To remove the power supply 1 Shut down the E-45A, remove all cables from the back, and then open the system (see page 50).

  • Page 79: Figure 32: Removing/Replacing The Power Supply

    Chassis bar Screw (1 of 4) Inside screw Note: To service the power supply, place the E-45A in an upright position. To replace the power supply 1 Make sure that the E-45A is in upright position. 2 Position the power supply inside the chassis (see Figure 32 on page 79).

  • Page 80: Hard Disk Drive

    Important: Improper handling can damage a hard disk drive. Handle the hard disk drive with extreme care. • Use proper ESD practices when grounding yourself and the E-45A. • Keep magnets and magnetic-sensitive objects away from the hard disk drive.
  • Page 81 If you are replacing the hard disk drive with a new one, you will need: • The appropriate system software and documentation for the E-45A that you are servicing. A compatible version of the user software for the networked computers that will print to the E-45A. • To remove the hard disk drive 1 If you are removing the hard disk drive in order to install a new drive, give the site administrator the opportunity to print the Job Log and save any custom simulations.

  • Page 82: Figure 33: Removing/Replacing The Hard Disk Drive Bracket

    Installation and Service Guide: Color Controller E-45A Replacing parts Figure 33: Removing/replacing the hard disk drive bracket Tension points Shelf Latch Screw Hard disk drive bracket Note: Printer interface board and internal cables are not shown.

  • Page 83: Figure 34: Removing/Replacing The Hard Disk Drive From/In The Hard Disk Drive Bracket

    Installation and Service Guide: Color Controller E-45A Replacing parts 7 Remove the four screws that attach the hard disk drive to the hard disk drive bracket (see below). Figure 34: Removing/replacing the hard disk drive from/in the hard disk drive bracket 2.5 inch HDD...

  • Page 84: Dvd Drive

    9 If you replaced the hard disk drive with a new hard disk drive, install system software (see page 98). If a startup error displays on the Fiery QuickTouch when you power on the E-45A, check the connections. 10 Verify functionality (see page 86).

  • Page 85: Restoring And Verifying Functionality After Service

    3 Connect the data/power cables to the connectors on the back of the DVD drive. Make sure that the other ends of the cable are connected to the power supply and to Mini SAS on the motherboard. 4 Reassemble the E-45A and verify its functionality (see page 85).
  • Page 86 4 If you replaced the motherboard, make sure that the new motherboard solves the problem that you are troubleshooting, and then transfer options to the new motherboard (see page 68). 5 If the E-45A is to be mounted on the furniture with the monitor, see the reassembly instructions that is provided with the furniture assembly (page 123).

  • Page 87: Performing Backup And Restore

    You can access Fiery System Restore from the WebTools or Fiery QuickTouch. This backup captures all settings and files on the E-45A. You can create a backup and restore the backup when the E-45A is not working. You can also schedule the automatic backup.

  • Page 88: Backup Recommendations

    Installation and Service Guide: Color Controller E-45A Performing Backup and Restore Backup method Description of backup image Bootable option Possible Restore method destination • Fiery System Restore in Customized image, manually Bootable option USB device or If bootable, WebTools or Fiery backed up.

  • Page 89: When Backing Up An Existing E-45A Installation

    When backing up an existing E-45A installation • For an existing E-45A installation, first check if a backup image exists either on the server or an external location. • If a backup image exists, check if it is up to date. Compare the date stamp of the existing backup image to the date of the last patch installation.
  • Page 90 1 Ask the site administrator to print the Job Log, Server Configuration page, and Font List (if possible). 2 Start a web browser and access the E-45A by entering the server name or IP address of the E-45A. 3 From WebTools, select Configure tab > Launch Configure.

  • Page 91: Restoring The System Configuration

    If you could not save a system configuration file, you must configure Setup. After you exit Setup and the E-45A reboots, ask the site administrator to restore any archived settings and files. For more information, see Configuration and Setup, which is part of the user documentation set.

  • Page 92: Using Fiery System Restore

    2 Select Enable automatic backup, and select when you want to start the backup process on the E-45A. Note: The backup process takes more than an hour to complete and it requires the E-45A to be Idle status. If the E-45A is not in Idle status, the backup process does not start.
  • Page 93 Restore from a local image • Restore from a USB storage device • Restore from the factory default image 4 If you select a restore from a USB drive, make sure to connect the USB drive to the USB connector on the E-45A.

  • Page 94: Using Fiery System Installer

    Windows Task Manager to explore the system. Note: The Platform Utilities is available only on the monitor. Note: You can use the E-45A Fiery QuickTouch to operate Fiery System Installer. You can also use a monitor, mouse, and keyboard attached if available.

  • Page 95: Restore With Fiery System Installer

    If you select, “Create bootable media,” the USB device or hard disk drive specified as a destination becomes a • bootable media. Select this option when you want to boot the E-45A from the backup media to avoid the situation where the HDD fails and cannot boot the E-45A. See page 95 for booting from the bootable media.

  • Page 96: Using Bootable Backup Media To Restore

    When the menu appears, specify a language. 2 If your backup file is stored in the USB drive or external hard disk, attach the device to the E-45A. 3 From “What do you want to do?” screen, select Restore from backup or recovery partition.

  • Page 97: Platform Utilities

    Launch Windows Task Manager Starts the Windows Task Manager. Windows Task Manager displays the programs, processes, and services that are currently running on the E-45A. You can use Windows Task Manager to monitor performance or to close a program that is not responding.

  • Page 98: Installing System Software

    • Jobs: When you reinstall system software, all jobs in all print queues and all jobs archived locally on the E-45A hard disk are deleted. To save jobs, ask the site administrator to save them to removable media or a network location, so they can be re-imported to the E-45A after system software installation.
  • Page 99 (.cm0 file). To export the output profile 1 Launch Command WorkStation and log into the E-45A as administrator. 2 Select Device Center > Resources > Profiles. 3 From the Output Profiles list, select the output profile that you calibrated, and click Export.

  • Page 100: Installing System Software

    5 Click Open. Installing system software Install both system software DVDs when you replace a hard disk drive or upgrade to the latest version of the E-45A software. You can install software from the following disks: System Software DVD 1— Fiery System Software for the E-45A.
  • Page 101 Fiery.1 11 Ask the site administrator to follow the on-screen instructions in the Fiery Setup Wizard to configure the E-45A for the customer’s print environment. Once the configuration in the Fiery Setup Wizard is done, you must restart the server for the changes to take effect. If desired, you can print a Server Configuration page after the restart to confirm the default settings.
  • Page 102 103). 4 (Optional) Reinstall and reactivate Color Profiler Suite software on the E-45A: Use the Color Profiler Suite CD to reinstall the software on the E-45A. For complete instructions, see the documentation that accompanies the Color Profiler Suite kit. 5 (Optional) Reinstall and reactivate Fiery Impose and/or Compose on the E-45A.

  • Page 103: System Software Installation Error Messages

    If you are not prompted to save the log, record the error message. • If the network cable and printer interface cables are still connected to the E-45A, disconnect the cables and perform the installation again, starting from “Installing or upgrading the system and user software with Fiery System Installer”...
  • Page 104 Installation and Service Guide: Color Controller E-45A Installing System Software...

  • Page 105: Troubleshooting

    Troubleshooting The E-45A is a server for printers, and is generally part of a configuration that has connectivity to the printer and workstations or computers. Problems may occur in one of three areas: • Inside the E-45A • In the interface between the E-45A and the printer In the interface between the E-45A and the workstations or computers to which it is connected •...

  • Page 106: Checking Internal Components

    To check the internal components, you must remove the side and front panels of the E-45A. Important: Before you remove the E-45A panels, be aware of the safety precautions that you should take when handling the E-45A. Use standard ESD precautions when handling printed circuit boards and electronic components.
  • Page 107 Installation and Service Guide: Color Controller E-45A Troubleshooting...
  • Page 108 When the problem occurs, collect logs by doing the following: Fiery QuickTouch, page 1 Log into the E-45A. You can log into the E-45A with a monitor, keyboard, and mouse, or from a client computer with Remote Desktop. 2 On a web browser, type the following URL: http://10.10.100.2:8080/getlog Note: You may need to either add the URL to your trusted sites list, or set the URL to bypass proxy depending on your network security settings.
  • Page 109 Installation and Service Guide: Color Controller E-45A Troubleshooting Conditions to verify Part and additional page references • All replaceable parts are: Chassis, page • Present • Properly aligned • Installed securely • Installed on the appropriate site • The correct part for the system •...
  • Page 110 Installation and Service Guide: Color Controller E-45A Troubleshooting Conditions to verify Part and additional page references Fan is: Fan, page 76 • Properly positioned (not backwards) • Installed in the correct connector • Not visibly damaged (fan, fan cable, cable connector,...

  • Page 111: Error Messages And Conditions

    1 Replace the hard disk drive and install system software. Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-45A to another is incorrect and strongly discouraged.
  • Page 112 2 If the problem persists, reinstall the original hard disk drive in the system, and then replace the motherboard. If replacing a component does not correct the problem, make sure that you reinstall the old component back in the E-45A.
  • Page 113 3 If the problem persists, replace the motherboard (see page 64). No service dongle Motherboard replacement dongle is not Turn off the E-45A, attached the correct dongle, and attached after you replace the restart the option and BIOS transfer procedure (see motherboard and attempt to transfer page 69).
  • Page 114 Installation and Service Guide: Color Controller E-45A Troubleshooting E-45A error messages and condition (Continued) Table 4: Symptom Possible cause Suggested action DVD drive DVD drive is not Possibly one of the following: 1 Press the eject button below the DVD slot on the front of responding, cannot be the E-45A.
  • Page 115 If you suspect a network problem, keep in mind the following: • If the E-45A does not appear in the list of printers on the network, another device on the network may have been assigned the same Ethernet hardware address.
  • Page 116 Installation and Service Guide: Color Controller E-45A Troubleshooting E-45A error messages and condition (Continued) Table 4: Symptom Possible cause Suggested action Network (continued) Unable to connect to Possibly one of the following: 1 If the problem persists, have the network administrator the network, or the green check Network Setup.
  • Page 117 1 Print a job from a different application to determine if the problem is associated with a particular application. 2 Make sure that the connection between the E-45A and the workstation is working by downloading a Test Page from the workstation, or by printing a simple file such as a text file.

  • Page 118: Troubleshooting Information

    • The system is out of calibration If the user can print the E-45A Test Page, but cannot print a job from a computer on the network, make sure that the network administrator has: • Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

  • Page 119: Job Error Report

    • Version of E-45A user software installed • Description of any other actions performed on the E-45A during the same time period • b Optional: To include the raster in the report, select Rasters. The raster can be useful to include if the file is not processed correctly. However, it may exceed the allowed size of the report.

  • Page 120: System Logs

    System Logs The E-45A provides the ability to download system logs that can be sent to the technical support for diagnostic purposes. The logs are combined into a single, encrypted zip file, which does not contain any original job files.

  • Page 121: Specifications

    Specifications This section provides an overview of the E-45A features, specifications, and safety certifications. Hardware features • Intel Core i5-6500 quad core 3.2GHz CPU (up to 3.6GHz with Turbo Boost enabled) • Memory: 8GB (2 x 4GB) An RJ-45 connector for 10BaseT/100BaseTX/1000BaseT Mbs connectivity over twisted pair cable (upper port) •...

  • Page 122: Emi/Emc Approvals

    Installation and Service Guide: Color Controller E-45A Specifications UL 60950-1:2007 R10.14 (TUV NRTL) and UL 62368-1:2014 • CAN/CSA C22.2 No. 60950-1:2007 +A1:2011 +A2:2014 (TUV NRTL) and CAN/CSA C22.2 No. 62368-1-14 • T-Mark by TUV, EN 60950-1:2006+A11+A1+A12+A2 and EN 62368-1: 2014 +A11 •...

  • Page 123: Figure 36: E-45A Installed On The Furniture

    1 Make sure the E-45A is powered off and all the cables are removed from the back of the E-45A. 2 Open the back door of the NX Station and remove all the cables from the connector panel of the E-45A.
  • Page 124 Index restoring 91 Numerics saving 90 10BaseT/100BaseTX/1000BaseT 22 Configuration page 29, 38, 39 printing 38 AC connector 105 Configure 30 AppleTalk 121 browser access 30 changing language 15 from Command WorkStation 31 back panel saving system configuration 90 fan 76 Configure tool, using to change the server’s default language 14 backing up the configuration 100 configuring a static IP address 24, 116...
  • Page 125 Installation and Service Guide: Color Controller E-45A Index DVD drive replacing 83 cables 80 hard disk drives power and data cables 49 cable 80 removing 84 heatsink, CPU 70, 72 replacing 85 installation, hardware E-mail log 38, 39 sequence 14...
  • Page 126 Installation and Service Guide: Color Controller E-45A Index Service Mode 64, 67–69 service procedures, overview 45 opening the system 50 Setup 36 operation panel, copier 36 Setup options, recording 98 shutting down 43, 44, 50 panels software left panel 51...
  • Page 127 Installation and Service Guide: Color Controller E-45A Index troubleshooting problems during installation 115 User Software DVD 100 verifying functionality 85 verifying new motherboard installation 67 video board connector 57 description 57 removing 58 replacing 59 voltages checking 24, 42 Windows OS...

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