EFI E-36A Installation And Service Manual
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EFI E-36A Installation And Service Manual

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Color Controller E-36A
Installation and Service Guide
A guide for service technicians
Replacement parts and specifications are subject to change.
For a current parts list, contact your authorized service/support center.

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Summary of Contents for EFI E-36A

  • Page 1 Color Controller E-36A Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change. For a current parts list, contact your authorized service/support center.
  • Page 2 Imaging, Inc. (“EFI”), except as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a commitment on the part of EFI. The documentation is further covered by Legal Notices distributed with this product. The documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the documentation.

  • Page 3: Table Of Contents

    Installation and Service Guide: Color Controller E-36A Contents Contents List of Figures ....................7 Introduction .
  • Page 4 Removing and replacing E-36A internal components ........
  • Page 5 When backing up an existing E-36A installation ........
  • Page 6 Installation and Service Guide: Color Controller E-36A Contents Troubleshooting information ................. . .119 Job Error Report .

  • Page 7: List Of Figures

    Figure 5: Space requirements for the E-36A without optional furniture .......
  • Page 8 Figure 47: Reset and download buttons on E-36A ....... . .

  • Page 9: Introduction

    Fiery NX One Station is an optional feature for E-36A. Fiery NX One Station includes furniture, monitor, wireless keyboard, and mouse. With the Fiery NX One Station, you can install the E-36A on the furniture and use the Fiery Advanced Interface Options (FACI) available for the E-36A.

  • Page 10: About This Document

    Fiery NX One Station About this document This service document describes how to install E-36A system software, and how to service the E-36A hardware. It is not intended for customer use. Information about the printer, network, remote computers, software applications, and E-36A operating system is not included in this document.

  • Page 11: Document Conventions

    When a customer prints, the motherboard and printer interface board process image data. The printer interface board is a custom board and allows the E-36A to communicate with the printer. The CPU controls the transfer of image data to and from the motherboard and runs the PostScript interpreter. DIMM holds image data during printing.

  • Page 12: Precautions

    Avoid touching magnetic tools to storage media such as hard disk drives. Contact between magnetic tools and magnetic storage media may result in data corruption. Precautions This section includes information about how to safely operate and service the E-36A and how to avoid damage to E- 36A components. Report shipping damage If there is evidence of shipping damage, save the shipping boxes and damaged parts.
  • Page 13 Installation and Service Guide: Color Controller E-36A Introduction Avoid fan blades The E-36A contains hazardous moving parts. When servicing the E-36A, keep away from moving fan blades. DANGER Attention : ce produit contient des pièces mobiles dangereuses. Veuillez le maintenir à l'écart des pales de ventilateur lors de sa maintenance.
  • Page 14 The power cable Observe the following guidelines: • Only use the power cable that shipped with the E-36A or an appropriate replacement power cable. For replacement parts, see your authorized service support center. • Before you open the E-36A, unplug the E-36A.
  • Page 15 Installation and Service Guide: Color Controller E-36A Introduction Do not have liquids near the E-36A If liquid spills on the E-36A, immediately unplug the E-36A. Do not open the power supply For more information about the power supply, see“Power supply”...

  • Page 16: Figure 3: E-36A Grip

    Lift the E-36A carefully Lift the E-36A by holding the handling grip available at rear side of the E-36A. Never lift the E-36A by grasping the top panel. The top panel does not support the weight of the E- 36A.

  • Page 17: Installing Hardware

    5 Locate the EFI/Fiery decal in the shipping container and affix it to the printer on the area specified in Figure If you see other decals on the printer, affix the EFI/Fiery decal above the other decals aligning it to the right. Figure 4:...

  • Page 18: Checking The Customer Site

    Make sure that adequate space is available for the E-36A and the optional Fiery NX One Station. Allow enough space at the connector panel for the cables to route easily and at the side panel, so that the E-36A does not interfere with use of or service to the printer (such as clearing a paper jam).

  • Page 19: Setting Customer Expectations

    Setting customer expectations When the site is ready, installation of the E-36A takes about 1 hour. Inform the customer of the following: • Some nodes on the network may be unavailable during service.

  • Page 20: Connecting The E-36A

    Installation and Service Guide: Color Controller E-36A Installing Hardware 4 Remove the top container and any packing material. 5 Carefully lift the E-36A out of the box (see “Lift the E-36A carefully” on page 16). If you notice shipping damage to any component, save the shipping container, in case the carrier needs to see it.

  • Page 21: Figure 6: E-36A Front And Connector Panel

    Installation and Service Guide: Color Controller E-36A Installing Hardware Following are the E-36A front and connector panel illustrations. Figure 6: E-36A front and connector panel Front panel Connector panel Fiery QuickTouch LCD Type A USB2.0 ports (x2) Type A USB 3.0 ports (x3)

  • Page 22: Connecting To The Printer And The Network

    Installing Hardware the monitor, keyboard, and mouse, see the documentation that accompanies those products. 1 Make sure that the E-36A is installed in the Fiery NX One Station furniture and the monitor is securely attached to the top of the E-36A.

  • Page 23: Figure 7: Straight-Through And Crossover Ethernet Cables

    Crossover Ethernet cable: wire arrangements are different Note: Align Cables side by side and examine wires. 4 Connect the other end to the Lower RJ-45 port on the E-36A (see Figure Note: To prevent risk of cross-talk, make sure the Ethernet cables does not touch the power cables of the system.
  • Page 24 2 Make sure that the network cable is connected to the customer site network. 3 Connect the network cable to the Upper RJ-45 network port on the back of the E-36A. The E-36A provides twisted pair connectivity to an Ethernet network. When the network cable is connected, the Ethernet interface automatically detects the speed of the network environment.

  • Page 25: Enabling The Power Synchronization With Printer

    After power on, the site administrator should perform Network Setup, verify the network connection, verify that the E-36A appears in the list of printers, and then print a few test documents from a networked computer that will use the E-36A. For more information, see Configuration and Setup, which is part of the user documentation set.

  • Page 26: Figure 9: Usb Power Cable Connection Between Printer And E-36A

    OFF/ON switch for power synchronization. ON: Right OFF: Left 8 Make sure that the power switch on the back of the E-36A is in the ON (|) position. Figure 10: E-36A power switch 9 Power on the printer. The E-36A automatically starts up.

  • Page 27: Completing The Installation

    Figure Do not change the switch position when the E-36A is powered on. 3 Disconnect the USB power cable from the Type B USB port on the back of the E-36A, and from the USB port on the printer. Completing the installation To complete the installation of the E-36A at the customer site, do the following: 1 Make sure that the E-36A is turned off and power switch on the back of the E-36A is in the ON (|) position.

  • Page 28: Configuring A Static Ip Address For The E-36A

    11 Store the output and the current Configuration page(s) near the printer. 12 After the site administrator completes the Setup, use the Fiery System Restore to copy the contents of the E-36A hard disk drive (HDD) to an image file. For detailed instructions, see “Using Fiery System Restore”...

  • Page 29: Change The Language Of The E-36A

    4 Click Save. 5 Click Continue, then click Reboot. Wait until the E-36A reboots and becomes Idle. It may take up to 15 minutes to complete the system language change. To change the E-36A language from Fiery QuickTouch 1 On the Fiery QuickTouch screen, press the Quick launch icon on the bottom-left corner (see page 34).

  • Page 30: Using The E-36A

    • Fiery Advanced Controller Interface (FACI) • Fiery QuickTouch on the front of the E-36A Fiery QuickTouch is a seven-inch LCD color touch screen interface for the E-36A. • The printer operation panel (see page Fiery Advanced Controller Interface (FACI) You can access the FACI from the following devices: •...
  • Page 31 3 If you printed the E-36A Test Page, examine the quality of the Test Page from the printer. If the Test Page prints, you know the E-36A is functional and the connection between the E-36A and the printer is working. If the Test Page fails to print, look up printing problems in “Table 5: E-36A error messages and...

  • Page 32: Command Workstation

    Installation and Service Guide: Color Controller E-36A Using the E-36A Command WorkStation As an E-36A service technician, you will typically log on to the system as Administrator. For more information about using Command WorkStation, see Command WorkStation Help. About Configure You can access Configure from Command WorkStation or WebTools.

  • Page 33: Figure 12: Fiery Quicktouch Panel

    Installation and Service Guide: Color Controller E-36A Using the E-36A Figure 12: Fiery QuickTouch panel Fiery QuickTouch LCD USB 3.0 ports (x3) Power button Reset button (requires pin)

  • Page 34: Overview Of Fiery Quicktouch Menu Options

    Installation and Service Guide: Color Controller E-36A Using the E-36A Overview of Fiery QuickTouch menu options The following options are available from the Fiery QuickTouch main menu: Figure 13: Fiery QuickTouch Home screen The Home screen is the main interface for job status, and displays various screen elements.

  • Page 35: Figure 14: Queue Jobs Window

    Installation and Service Guide: Color Controller E-36A Using the E-36A Figure 14: Queue Jobs window The Printed jobs list provides job status and details about the jobs that have been printed. Figure 15: Printed Jobs window In either the Queue jobs or Printed jobs screen, you can press Back to go back to the Home screen.

  • Page 36: Quick Launch

    Pressing the Home icon takes you back to the Home screen. Before accessing Fiery System Restore or Settings, you must log in as an administrator. For more information on backing up and restoring the E-36A, see“Using Fiery System Restore” on page 90.

  • Page 37: Using The E-36A From Printer Operation Panel

    Figure 17: Quick options menu Using the E-36A from printer operation panel icon on the printer operation panel allows you to interact with the E-36A from the printer. The menus “Fiery” provide access to many of the same options available from Command WorkStation .

  • Page 38: Main Tab

    Suspend Printing Suspend print activity between the E-36A and the printer. Use this command to interrupt the current E-36A job, for example, to perform maintenance tasks. Jobs continue to process on the E-36A. After you complete maintenance tasks, choose Resume Printing to continue printing jobs from the E-36A.

  • Page 39: Scan Tab

    E-36A. Settings on the Test Page may include: Server Name, color settings, printer model, and date and time the Test Page was printed. PS Font List/PCL Font List: Prints a list of all fonts currently on the E-36A hard disk drive.

  • Page 40: Printable Info Menu

    1 If it is not powered on already, power on the printer and allow it to warm up. 2 If it is not powered on already, power on the E-36A using the power button on the front panel and allow it to start up completely (approximately three minutes).

  • Page 41: Using The Faci From Printer Operation Panel

    6 If you printed the Test Page, examine the quality of the page. If the Test Page prints, you know the E-36A is functional and the connection between the E-36A and the printer is working. If the Test Page fails to print, look up for printing problems in the Troubleshooting table on page 113.

  • Page 42: Starting, Shutting Down, Restarting, And Rebooting

    Starting, shutting down, restarting, and rebooting You can leave the E-36A and the printer running all the time. Restarting the E-36A resets the E-36A system software, but does not reboot the entire system. Network access to the E-36A is temporarily interrupted and all currently processing jobs are terminated.

  • Page 43: Figure 22: E-36A Power Switch

    Idle state before you power off the printer. 6 If you shut down the E-36A, move the E-36A power switch to the off (O) position for maximum energy savings or service (wait 10 seconds before you proceed).

  • Page 44: Figure 24: E-36A Power Button

    Press the Fiery tab, select Restart Fiery and then press Shut Down. 6 If you shut down the E-36A, move the E-36A power switch to the off (O) position for maximum energy savings or service (wait 10 seconds before you proceed).
  • Page 45 Note: Notify the site administrator before you remove the E-36A from the network. 1 Make sure that the E-36A is not receiving, processing, or printing any files. If the system just finished processing, wait at least five seconds after the system reaches Idle before you proceed.

  • Page 46: Replacing Parts

    Installation and Service Guide: Color Controller E-36A Replacing Parts Replacing Parts Generally, the E-36A requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components. Overview This chapter includes information about servicing the following components: •...

  • Page 47: E-36A Hardware

    Installation and Service Guide: Color Controller E-36A Replacing Parts E-36A hardware The following figures provide an overview of E-36A components. Figure 25: E-36A front and connector panel Front panel Connector panel Fiery QuickTouch LCD Type A USB2.0 ports (x2) Type A USB 3.0 ports (x3)

  • Page 48: Figure 26: Exploded View Of E-36A

    Installation and Service Guide: Color Controller E-36A Replacing Parts Figure 26: Exploded view of E-36A Chassis cover 10-pin power button cable Power supply unit HDD SATA cable DIMM (x2) Chassis Fiery QuickTouch USB cable Fiery QuickTouch power cable Battery HDD bracket...

  • Page 49: Figure 27: Cable Connections Inside The E-36A

    Installation and Service Guide: Color Controller E-36A Replacing Parts Figure 27: Cable connections inside the E-36A Fiery QuickTouch CPU fan Power supply unit Chassis fan Motherboard Cable From Chassis fan cable Chassis fan FRONT FAN connector on motherboard (J30) Fiery QuickTouch USB cable Fiery QuickTouch USB USB 3.0 HDR connector on motherboard (J14)

  • Page 50: Accessing Internal Components

    If you are cycling power, wait at least 10 seconds before powering back on. • If you are unable to shut down the E-36A, power off by pressing the power button on the side of the Fiery QuickTouch for up to eight seconds.

  • Page 51: Figure 28: Removing The Chassis Cover

    Fiery QuickTouch(see page 5 Place the E-36A on a flat surface. Carefully position the E-36A so that it is standing in its normal position. To remove and replace the chassis cover 1 Remove the two screws at the rear right of the chassis.

  • Page 52: Figure 29: Replacing The Chassis Cover

    Installation and Service Guide: Color Controller E-36A Replacing Parts 3 To replace the chassis cover, slide the cover into place and secure with two screws on the rear side of the chassis. Figure 29: Replacing the chassis cover To remove and replace the front panel 1 From inside the chassis, bend outward the four tabs on the front panel and then lift the front panel away from the chassis.

  • Page 53: Fiery Quicktouch Display Module

    Installation and Service Guide: Color Controller E-36A Replacing Parts Figure 30: Removing/replacing the front panel Front panel Tab (1 of 4) 2 To replace the front panel, align the four tabs on the front panel to the tab holes at the front side of the chassis.

  • Page 54: Figure 31: Removing Fiery Quicktouch Connectors

    Installation and Service Guide: Color Controller E-36A Replacing Parts To remove the Fiery QuickTouch 1 Remove the chassis cover (See page 51). 2 Remove the two connectors attached to the Fiery QuickTouch. Figure 31: Removing Fiery QuickTouch connectors Power harness...

  • Page 55: Figure 32: Removing/Replacing The Fiery Quicktouch

    Installation and Service Guide: Color Controller E-36A Replacing Parts d Remove the screw holding the bracket to the Fiery QuickTouch. Use a screwdriver with a magnetic tip so you do not drop the screw into the Color Controller E- 36A.

  • Page 56: Removing And Replacing E-36A Internal Components

    5 Insert the screw which holds the metal connector to the Fiery QuickTouch and tight it to secure the Fiery QuickTouch. Use a screwdriver with a magnetic tip so you do not drop a loose screw into the E-36A. 6 Insert the front screw and tight it to secure the front portion of the Fiery QuickTouch 7 Insert the two rear screws and tight them to secure the rear portion of the Fiery QuickTouch.

  • Page 57: Printer Interface Board

    The printer interface board provides the print interface between the E-36A and the printer. The printer interface board processes the image data and sends it to the printer through the printer interface cable available on the E-36A connector panel. It is installed in PCIE x16 slot on the motherboard.

  • Page 58: Motherboard

    The CPU mounted on the motherboard controls the image data transferred to and from the printer interface board. The motherboard also controls hard disk drive functions and the communication between the E-36A and external devices.

  • Page 59: Motherboard Replacement Overview

    Installation and Service Guide: Color Controller E-36A Replacing Parts Motherboard replacement overview You suspect a faulty motherboard or hard disk drive. Note: Each page reference includes more information for each task. page 82 Replace the hard disk drive. page 96 Reinstall system software.

  • Page 60: Removing The Motherboard

    Installation and Service Guide: Color Controller E-36A Replacing Parts Figure 35: Diagram of the E-36A motherboard Type A USB2.0 ports (x2) / Network cable FRONT FAN connector (J30) Battery (CR1) port (Upper RJ-45) 4-pin power connector (PWRCONN1) Type A USB2.0 connector (x2)
  • Page 61 Installation and Service Guide: Color Controller E-36A Replacing Parts • All cables connected from other components to the motherboard. Follow standard ESD precautions while handling the motherboard and all components. For details, see“Precautions” on page 12. To remove motherboard components from the motherboard...

  • Page 62: Replacing The Motherboard

    • First, replace the hard disk drive and install system software. Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-36A to another is incorrect and strongly discouraged. •...
  • Page 63 Transferring options to the new motherboard permanently customizes the new motherboard. Once customized, the motherboard cannot be returned to inventory or installed in another E-36A. If the new motherboard does not solve the problem in Service Mode, do not transfer options. Return the new motherboard and motherboard replacement dongle to inventory.
  • Page 64 Make sure that unused connector panel slots are covered with slot covers. Uncovered slots reduce air flow and may cause the E-36A to overheat. 4 If you reinstall the old motherboard, reassemble the E-36A and verify its functionality (see page...

  • Page 65: Verifying New Motherboard Installation, And Transferring Options And Bios Information

    Use the following procedure to verify that the system functions properly after installing a new motherboard. To enter Service Mode and verify the system Note: This procedure assumes that the E-36A is powered off, you have installed a new motherboard, and that you have reassembled the E-36A and attached external cables.
  • Page 66 The password is case-sensitive. At this point the E-36A is in Service Mode, so you can verify that the new motherboard solves the problem that you are trying to troubleshoot. Service Mode is not indicated on the monitor or on the Fiery QuickTouch screen.

  • Page 67: Dimm

    8 Remove the motherboard replacement dongle after the E-36A reaches Idle. DIMM DIMM (dual in-line memory module) is held in place by a lever at the end of a DIMM slot. The E-36A motherboard contains two DIMM slots (DIMM-A0 and DIMM-B0, see Figure 35 on page 60).
  • Page 68 DIMM. 6 If you install a new DIMM, make sure to reset the time and date in Setup (see page 74). 7 Replace the printer interface board (see page 8 Reassemble the E-36A and verify its functionality (see page 83).

  • Page 69: Cpu And Cpu Cooling Assembly

    Installation and Service Guide: Color Controller E-36A Replacing Parts CPU and CPU cooling assembly The CPU is installed in a socket on the motherboard. Before removing the CPU from its socket, remove the motherboard from the chassis (see page 61), disconnect the CPU fan cable from the motherboard, and remove the...

  • Page 70: Figure 38: Removing The Cpu Cooling Assembly

    Installation and Service Guide: Color Controller E-36A Replacing Parts To remove a CPU 1 Access and open the E-36A (see page 50). 2 Remove the motherboard components (see page 61). 3 Remove the motherboard from the chassis (see page 61).

  • Page 71: Figure 39: Removing/Replacing The Cpu

    Installation and Service Guide: Color Controller E-36A Replacing Parts 7 Open the load plate (see Figure 39). Figure 39: Removing/replacing the CPU Yellow triangle Flat corner of socket border Socket lever in the open position Load plate open 8 Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place.
  • Page 72 9 Install the motherboard in the chassis (see page 63). 10 Replace the motherboard components (see page 64). 11 Reassemble the E-36A and verify its functionality (see page 83). 12 If you installed a new CPU, configure the time and date in Setup (see page 74).

  • Page 73: Motherboard Battery

    Installation and Service Guide: Color Controller E-36A Replacing Parts Motherboard battery The battery is located in CR1 socket on the motherboard. Spare batteries are not provided by your authorized service/ support center. If you must replace the battery, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).

  • Page 74: Motherboard Jumpers

    9 Configure the date and time in Setup (see page 74). Failure to configure the time and date will cause the E-36A to hang when user software is being installed on the E-36A. To configure the system date and time...

  • Page 75: Chassis Fan

    A fan mounted inside the E-36A chassis draws air into the E-36A to cool components. The fan runs continuously when the system is on. You should hear the fan start as soon as you power on the E-36A. If you do not hear the fan, there may be a faulty power connection.

  • Page 76: Figure 41: Removing/Replacing The Chassis Fan

    Installation and Service Guide: Color Controller E-36A Replacing Parts Figure 41: Removing/replacing the chassis fan Chassis fan Rivets (x4) Airflow direction 4 Remove the fan from the chassis. To replace the chassis fan 1 Position the fan against the chassis.

  • Page 77: Power Supply

    Installation and Service Guide: Color Controller E-36A Replacing Parts Power supply This section describes how to remove and replace the E-36A power supply. For more information about the power supply, see “Specifications” on page 123. Do not open the power supply for service or troubleshooting. Opening the power supply will void the warranty.

  • Page 78: Figure 42: Removing The Power Supply

    Installation and Service Guide: Color Controller E-36A Replacing Parts 7 Lift the power supply out of the chassis, taking care to gather the power supply cables. Figure 42: Removing the power supply Power supply cables Power switch Power supply unit...

  • Page 79: Hard Disk Drive (Hdd)

    8 Secure the power cables to the chassis using the two plastic clips on the base of the chassis. 9 Replace any tie-wraps that you may have removed or cut while removing the power cables earlier. 10 Reassemble the E-36A and verify its functionality (see page 83).
  • Page 80 The appropriate system software and documentation for the E-36A that you are servicing. • A compatible version of the user software for the networked computers that will print to the E-36A. To remove the HDD 1 If you are replacing the HDD with a new HDD, allow the site administrator the opportunity to print the Job Log and save any custom simulation and output profiles.

  • Page 81: Figure 43: Removing The Hdd Assembly

    Installation and Service Guide: Color Controller E-36A Replacing Parts 6 Carefully lift the HDD assembly to release its lower edge from the mounting posts in the chassis, and then remove the HDD assembly from the chassis. Figure 43: Removing the HDD assembly...

  • Page 82: Figure 44: Removing The Hdd Bracket

    Installation and Service Guide: Color Controller E-36A Replacing Parts Figure 44: Removing the HDD bracket HDD bracket Screws, HDD bracket (x4) 8 Place the HDD in an antistatic bag. Replacement HDD is shipped without any pre-installed system software. After installing a HDD, you must install the appropriate system software.

  • Page 83: Restoring And Verifying Functionality After Service

    3 Replace any panels that you removed earlier, as described in “Opening the E-36A” on page 50. 4 If applicable, reinstall the E-36A in the furniture, as described in “To replace the E-36A in the furniture” page 126. 5 If you installed a new hard disk drive, install system software (see page 96).
  • Page 84 1 Make sure you reassemble the E-36A (see page 83). For cable connections see page 49 page 2 Connect the monitor, keyboard, mouse (optional), and dongles to the E-36A (see page 21). 3 Connect power to the E-36A (see page 21).

  • Page 85: Performing Backup And Restore

    You can access Fiery System Restore from the WebTools, Fiery QuickTouch or Command WorkStation. This backup captures all settings and files on the E-36A. You can create a backup and restore the backup when the E- 36A is not working. You can also schedule the automatic backup.

  • Page 86: Figure 45: Conceptual Diagram Of Backup And Restore

    Installation and Service Guide: Color Controller E-36A Performing Backup and Restore Figure 45 Table 4 for more information about backup and restore options from Fiery System Restore. Figure 45: Conceptual diagram of backup and restore Backup Restore Fiery System Automatic...

  • Page 87: Backup Recommendations

    Installation and Service Guide: Color Controller E-36A Performing Backup and Restore Backup method Description of backup Bootable Possible Restore method image option destination • Fiery System Restore Customized image, Bootable USB device. If bootable, can restore in WebTools or Fiery manually backed up.

  • Page 88: When Backing Up An Existing E-36A Installation

    When backing up an existing E-36A installation • For an existing E-36A installation, first check if a backup image exists either on the server or an external location. • If a backup image exists, check if it is up to date. Compare the date stamp of the existing backup image to the date of the last patch installation.

  • Page 89: Restoring The System Configuration

    For more information about the system configuration file, see page If you could not save a system configuration file, you must configure the E-36A settings. After you configure the settings, the E-36A reboots. Ask the site administrator to restore any archived settings and files. For more information, see Configuration and Setup, which is part of the user documentation set.

  • Page 90: Using Fiery System Restore

    Using Fiery System Restore Fiery System Restore allows you to create a backup of the E-36A for quick recovery later when any problem happens. You can restore the E-36A either from images stored on the local HDD, USB HDD, network location, or from a bootable USB drive.

  • Page 91: Backing Up Or Restoring The E-36A

    2 Select Enable automatic backup, and select when you want to start the backup process on the E-36A. Note: The backup process takes more than an hour to complete and it requires the E-36A to be Idle status. If the E- 36A is not in Idle status, the backup process will not start.
  • Page 92 The default image name is the server name of the E-36A. 2 If you selected USB, make sure to attach the USB storage device to one of the USB 3.0 ports on the E-36A.

  • Page 93: Using Bootable Usb Storage Device To Restore

    Using bootable USB storage device to restore Use the following procedure when the E-36A does not boot from the built-in hard disk drive. You can restore from the bootable USB storage device (including the Fiery factory image) created by Fiery System Restore.
  • Page 94 Launch Windows Task Manager Starts the Windows Task Manager. Windows Task Manager displays the programs, processes, and services that are currently running on the E-36A. You can use Windows Task Manager to monitor performance or to close a program that is not responding.

  • Page 95: Installing System Software

    • Jobs: When you reinstall system software, all jobs in all print queues and all jobs archived locally on the E-36A hard disk are deleted. To save jobs, ask the site administrator to save them to a removable media or a network location, so they can be re-imported to the E-36A after system software installation.

  • Page 96: Installing The System Software

    • Compatibility: If you upgrade system software, remind the site administrator to upgrade the user software on all computers connected to the E-36A. Using the old user software with the new system software may negatively affect the system. Before you install or upgrade system and user software 1 Before you proceed, do the following: •...

  • Page 97: Fiery Installer Builder

    Account information: Account information is needed to log in to the Fiery Installer Builder. Use your account information for the EFI Sales Portal to log in to the Fiery Installer Builder. You can also log in to the Fiery Installer Builder using the E-36A IP address and Administrator’s account.

  • Page 98: Download The System Software

    1 Start the Fiery Installer Builder. Double-click the Fiery Installer Builder icon on the desktop or you can also click Start > EFI > Fiery Installer Builder. Do not exit the Fiery Installer Builder before it completes the startup process. Exiting the program too early may cause a problem.

  • Page 99: Prepare A Usb Flash Drive

    Proceed to step If you don’t have the account information for the EFI Sales Portal, click the register here link and then register to the EFI Sales Portal. You can also click the Fiery server link, then log in to the E-36A using the following procedure: a At the Please type a location prompt, enter the name or IP address of the E-36A, and click Next.

  • Page 100: Install The System Software Using The Prepared Usb Flash Drive

    Prepare a SATA HDD for replacement Using Fiery Installer Builder you can prepare a spare SATA HDD and replace the HDD on the E-36A with the spare SATA HDD. The SATA HDD will be formatted and the system software will be copied to a recovery folder on the...

  • Page 101: Install The System Software Using The Prepared Replacement Sata Hdd

    Installing System Software If you are replacing the HDD on the E-36A with a spare SATA HDD, you need a SATA to USB adapter to connect the SATA HDD to a USB 3.0 port on the Windows computer having the Fiery Installer Builder.

  • Page 102: Installing The Fiery Quicktouch Software

    You replaced the Fiery QuickTouch with a new one. Before you install the Fiery QuickTouch software If the Fiery QuickTouch does not start up after starting the E-36A, or if it is not responding, do the following before you reinstall the Fiery QuickTouch software: •...

  • Page 103: Figure 47: Reset And Download Buttons On E-36A

    Installation and Service Guide: Color Controller E-36A Installing System Software 3 The E-36A detects the update file and starts the installation process. Wait until the Fiery QuickTouch software installation process completes and the E-36A reaches Idle state. While installing the Fiery QuickTouch software, the Fiery Ticker displays “Exited” on the status bar. Once the installation is done successfully, Fiery Ticker displays Idle on the status bar.

  • Page 104: After Installing Or Updating The System Software

    Before you leave the customer site 1 Remind the site administrator to do the following: • Import archived jobs. Please note that some archived jobs may not print if you have upgraded the E-36A to the newer version. • Restore the system configuration settings. •...

  • Page 105: System Software Installation Error Messages

    If you are not prompted to save the log, record the error message. • If the network cable and printer interface cables are still connected to the E-36A, disconnect the cables and perform the installation again, starting from “Installing the system software”...

  • Page 106: System Update Log

    4 Select the patches. When you select a patch, any required previous patches are also automatically selected. 5 Click Update > Continue to reboot the E-36A and install patches. Note: E-36A may reboot multiple times to complete the patches installation.

  • Page 107: Troubleshooting

    Installation and Service Guide: Color Controller E-36A Troubleshooting Troubleshooting The E-36A is a server for printers, and is generally part of a configuration that has connectivity to the printer and workstations or computers. Problems with the E-36A configuration may occur in one of three areas: •...

  • Page 108: Checking External Connections

    Checking external connections Before removing the side and front panels of the E-36A to check internal components, eliminate the most obvious sources of problems. Make sure that: •...

  • Page 109: Inspecting The System

    Installation and Service Guide: Color Controller E-36A Troubleshooting Inspecting the system If your initial checks of the cable and board connections do not fix the problem, you may need to inspect the system on a component-by-component basis, as described in “Table : Inspecting the...
  • Page 110 When the problem occurs, collect logs by doing the following: Fiery QuickTouch, page 1 Log into the E-36A. You can log into the E-36A with a monitor, keyboard, and mouse, or from a client computer with Remote Desktop. 2 On a web browser, type the following URL: http://10.10.100.2:8080/getlog Note: You may need to either add the URL to your trusted sites list, or set the URL to bypass proxy depending on your network security settings.
  • Page 111 Installation and Service Guide: Color Controller E-36A Troubleshooting Conditions to verify Part and additional page references • All replaceable parts are: Chassis, page 50 • Present • Properly aligned • Installed securely • Installed on the appropriate site • The correct part for the system •...
  • Page 112 If included in the system, the required mouse, monitor, and keyboard are For the following items, see the documentation that present and appear undamaged. The mouse and keyboard are connected accompanies the package. to the correct ports on the E-36A connector panel. • page Mouse, The cables required are: •...

  • Page 113: Error Messages And Conditions

    1 Replace the hard disk drive and install system software. Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-36A to another is incorrect and strongly discouraged.
  • Page 114 55). Operation E-36A system software Possibly one of the following: Reboot the E-36A using one of the methods provided in is not responding. “Starting, shutting down, restarting, and rebooting” • The E-36A does not start due to page 42.
  • Page 115 63). No service dongle Motherboard replacement dongle is Turn off the E-36A, attached the correct dongle, and not attached after you replace the restart the option and BIOS transfer procedure (see motherboard and attempt to transfer page 66).
  • Page 116 If you suspect a network problem, keep in mind the following: • If the E-36A does not appear in the list of printers on the network, another device on the network may have been assigned the same Ethernet hardware address.
  • Page 117 1 Print a job from a different application to determine if the problem is associated with a particular application. 2 Make sure that the connection between the E-36A and the workstation is working by downloading a Test Page from the workstation, or by printing a simple file such as a text file.
  • Page 118 • The system is out of calibration If the user can print the E-36A Test Page, but cannot print a job from a computer on the network, make sure that the network administrator has: • Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

  • Page 119: Troubleshooting Information

    Installation and Service Guide: Color Controller E-36A Troubleshooting Troubleshooting information You can create the following information. • Job Error Report (JER) • System Logs • Windows Error Report and Basic Network Logs Table 6: Troubleshooting information Logs System Log Click Tool...

  • Page 120: Job Error Report

    Create the job error report before rebooting the E-36A and if possible, before any additional print jobs are processed or printed. To create a job error report 1 In Command WorkStation, select the affected job that encountered the error from the Printed or Held list.
  • Page 121 Version of E-36A user software installed • Description of any other actions performed on the E-36A during the same time period b Optional: To include the raster in the report, select Rasters. The raster can be useful to include if the file is not processed correctly. However, it may exceed the allowed size of the report.

  • Page 122: System Logs

    System Logs The E-36A provides the ability to download system logs that can be sent to the technical support for diagnostic purposes. The logs are combined into a single, encrypted zip file, which does not contain any original job files.

  • Page 123: Specifications

    Specifications Specifications This section provides an overview of E-36A features, specifications, and safety certifications. Note: Replacement parts and specifications are subject to change. When ordering replacement parts, refer to the current parts list maintained by your authorized service/support center. Install the correct parts as directed by your service/support center.

  • Page 124: Safety Approvals

    Installation and Service Guide: Color Controller E-36A Specifications Safety approvals • IEC 60950-1:2005/AMD2:2013 • [UL 60950-1:2007 Ed.2 +R:14Oct2014] • [CSA C22.2#60950-1:2007 Ed.2+A1] • [CENELEC EN 60950-1:2006 +A11;A1;A12;C1;A2] • EAC – Russia • BSMI – Taiwan EMI/EMC approvals • FCC Title 47, Part 15 Subpart B, Class A-NA •...

  • Page 125: Servicing The System With Furniture

    For the assembly instruction on the Fiery NX Station, see the documentation provided with Fiery NX Station kit. Procedures If the E-36A is installed in the optional furniture, you need to remove it from the furniture before performing most service procedures.
  • Page 126 Installation and Service Guide: Color Controller E-36A Servicing the System with Furniture 2 Hold the E-36A using the handle grip available at the rear side of the Fiery QuickTouch panel. 3 Pull the E-36A out of the NX Station stand.

  • Page 127: Index

    Installation and Service Guide: Color Controller E-36A Index Index saving 89 Configuration page 39, 40 printing 39 Configure 32 browser access 32 Numerics changing language 29 10BaseT/100BaseTX/1000BaseT 24 from Command WorkStation 32 configuring a static IP address 28, 95 connections, checking 108...
  • Page 128 Installation and Service Guide: Color Controller E-36A Index for entering Service Mode (motherboard replacement) 65, installing user software on client systems 123 IP address 12, 95 transferring options (motherboard replacement) 63, 65, 66 IP address, static 28 drive hard disk 79–83...
  • Page 129 Installation and Service Guide: Color Controller E-36A Index CPU fan 70, 72 Suspend Printing command 38 precautions 18 system software power supply do not install after installing a new motherboard 63 cables 77 installing or upgrading 96–104 removing 77 system upgrade 96–104...

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