EFI E-46A Installation And Service Manual
  1. Manuals
  2. Brands
  3. EFI Manuals
  4. Controller
  5. E-46A
  6. Installation and service manual

EFI E-46A Installation And Service Manual

Color controller
Hide thumbs
Table of Contents

Advertisement

Quick Links

Color Controller E-46A
Installation and Service Guide
A guide for service technicians
Replacement parts and specifications are subject to change.
For the most current parts list, contact your authorized service/support center.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the E-46A and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for EFI E-46A

Summary of Contents for EFI E-46A

  • Page 1 Color Controller E-46A Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change. For the most current parts list, contact your authorized service/support center.
  • Page 2 Imaging, Inc. (“EFI”), except as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a commitment on the part of EFI. The documentation is further covered by Legal Notices distributed with this product. The documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the documentation.

  • Page 3: Table Of Contents

    Connecting the E-46A to printer and network ........
  • Page 4 Installation and Service Guide: Color Controller E-46A Contents Fiery QuickTouch ....................32 Overview of Fiery QuickTouch menu options.
  • Page 5 When backing up an existing E-46A installation ........
  • Page 6 Installation and Service Guide: Color Controller E-46A Contents Troubleshooting information ................. . .123 Job Error Report .

  • Page 7: List Of Figures

    Figure 4: Space requirement for the E-46A without optional Fiery NX Station......
  • Page 8 Installation and Service Guide: Color Controller E-46A List of Figures Figure 29: Removing the right panel ................52 Figure 30: Front bezel anchor screw .

  • Page 9: Introduction

    Fiery NX Station is an optional feature for E-46A. Fiery NX Station includes a furniture, monitor, wireless keyboard and mouse. With the Fiery NX Station, you can install the E-46A on a furniture, connect the E-46A to a monitor, keyboard and mouse, and use the Fiery Advanced Controller Interface (FACI) options available for the E-46A.

  • Page 10: About This Document

    Fiery NX Station About this document This service document describes how to install E-46A system software, and how to service the E-46A hardware. It is not intended for customer use. Information about the printer, network, remote computers, software applications, and E-46A operating system is not included in this document.

  • Page 11: Document Conventions

    When a customer prints, the motherboard and printer interface board process image data. The printer interface board is a custom board and allows the E-46A to communicate with the printer. The CPU controls the transfer of image data to and from the motherboard and runs the PostScript interpreter. DIMM holds image data during printing.

  • Page 12: Precautions

    Avoid touching magnetic tools to storage media such as hard disk drive. Contact between magnetic tools and magnetic storage media may result in data corruption. Precautions This section includes information about how to safely operate and service the E-46A and how to avoid damage to E- 46A components. Report shipping damage If there is evidence of shipping damage, save the shipping boxes and damaged parts.
  • Page 13 Installation and Service Guide: Color Controller E-46A Introduction Avoid fan blades The E-46A contains hazardous moving parts. When servicing the E-46A, keep away from moving fan blades. Attention : ce produit contient des pièces mobiles dangereuses. Veuillez le maintenir à l'écart des pales de ventilateur lors de sa maintenance.
  • Page 14 The power cable Observe the following guidelines: • Only use the power cable that shipped with the E-46A or an appropriate replacement power cable. For replacement parts, see your authorized service support center. • Before you open the E-46A, unplug the E-46A.
  • Page 15 Lift the E-46A carefully Never lift the E-46A by grasping the top panel. The top panel does not support the weight of the E-46A. ATTENTION: Ne jamais soulever le serveur d’impression par sa partie supérieure : celle-ci ne peut pas supporter le poids du système.

  • Page 16: Installing Hardware

    About the installation process It is strongly recommended that you review this chapter before you install the E-46A. Also keep in mind that installation problems are easier to avoid and diagnose if you proceed from the component level to the system level, verifying functionality at each step.

  • Page 17: Checking The Customer Site

    Make sure that adequate space is available for the E-46A and the furniture. Allow enough space at the connector panel for the cables to route easily and at the side panel so that the E-46A does not interfere with use of or service to the printer (such as clearing a paper jam).

  • Page 18: Setting Customer Expectations

    • The site administrator must install the user software shipped with the E-46A onto networked Windows and Mac OS computers that print to the E-46A. Refer the site administrator to Utilities, which is part of the user documentation set. Note: This document covers hardware installation and service and provides general information about connecting the E-46A to the customer’s network.

  • Page 19: Connecting The E-46A

    6 Give the media pack to the customer or site administrator. Let the customer or site administrator know that in order to take full advantage of the E-46A, the user software must be installed on computers that will print to the E-46A.

  • Page 20: Figure 5: Front Panel And Connector Panel

    Installation and Service Guide: Color Controller E-46A Installing Hardware Figure 5: Front panel and connector panel Front panel Connector panel Fiery QuickTouch LCD Power connector USB3.0 ports (x2) USB 3.0 ports (x3) Power switch Printer interface (crossover Ethernet) port |: Power ON...

  • Page 21: Connecting The E-46A To Printer And Network

    Note: Monitor, keyboard, and mouse are included with the optional Fiery NX Station kit. For information about the monitor, keyboard, and mouse, see the documentation that accompanies those products. 1 Make sure that the E-46A is installed in the Fiery NX Station furniture and the monitor is securely attached to the top of the E-46A.

  • Page 22: Figure 6: Printer And E-46A Cable Connections

    For 1000BaseT, use Category 5e or higher (4-pair/8-wire, short-length). The straight-through Ethernet cable at the customer site and the crossover Ethernet cable shipped with the E-46A look similar, but are not interchangeable. Make sure that you connect the straight-through Ethernet cable for the network connection.

  • Page 23: Enabling The Power Synchronization With Printer

    After power on, the site administrator should perform Network Setup, verify the network connection, verify that the E-46A appears in the list of printers, and then print a few test documents from a networked computer that will use the E-46A. For more information, see Configuration and Setup, which is part of the user documentation set.
  • Page 24 3 Remove the port cover that is attached to the Type B USB port on the E-46A connector panel. 4 Locate the USB power cable in the accessory kit that is shipped with the E-46A. 5 Connect one end of the USB power cable to the Type B USB port on the E-46A connector panel (see Figure...

  • Page 25: Figure 8: Usb Power Cable Connection Between Printer And E-46A

    USB power cable OFF/ON switch for power synchronization OFF: Left ON: Right 8 Make sure that the power switch on the E-46A connector panel is in the ON (|) position. Figure 9: E-46A power switch 9 Power on the printer.

  • Page 26: Completing The Installation

    Completing the installation To complete the installation of the E-46A at the customer site, do the following: 1 Make sure that the E-46A is turned off and the power switch on the E-46A connector panel is in the ON (|) position.

  • Page 27: Configuring A Static Ip Address For The E-46A

    13 Inform the site administrator that the E-46A user software must be installed on networked computers that print to the E-46A. 14 Ask the site administrator to make sure that all media (DVDs and/or CDs) shipped with the E-46A are stored in a safe location, accessible to you.

  • Page 28: Change The Language Of The E-46A

    3 Select Language, and then from the Select language drop-down, select the language you want. 4 Press Save Changes. 5 Press Reboot. Wait until the E-46A reboots and becomes Idle. It may take up to 15 minutes to complete the system language change. To change the E-46A language from Configure 1 Access Configure (see page 32).
  • Page 29 Installation and Service Guide: Color Controller E-46A Installing Hardware 4 Click Save. 5 Click Continue, then click Reboot. 6 Wait until the E-46A reboots and becomes Idle. It may take up to 15 minutes to complete the system language change.

  • Page 30: Using The E-46A

    • Fiery Advanced Controller Interface (FACI) • Fiery QuickTouch on the front of the E-46A Fiery QuickTouch is a seven-inch LCD color touch screen interface for the E-46A. • The printer operation panel (see page Fiery Advanced Controller Interface (FACI) You can access the FACI from the following devices: •...
  • Page 31 3 If you printed the E-46A Test Page, examine the quality of the Test Page from the printer. If the Test Page prints, you know the E-46A is functional and the connection between the E-46A and the printer is working. If the Test Page fails to print, look up printing problems in “Table 4: E-46A error messages and...

  • Page 32: Command Workstation

    Installation and Service Guide: Color Controller E-46A Using the E-46A Command WorkStation As an E-46A service technician, you will typically log on to the system as Administrator. For more information about using Command WorkStation, see Command WorkStation Help. About Configure You can access Configure from Command WorkStation or WebTools.

  • Page 33: Figure 11: Fiery Quicktouch Panel Features

    Installation and Service Guide: Color Controller E-46A Using the E-46A Figure 11: Fiery QuickTouch panel features Fiery QuickTouch LCD USB 3.0 ports (x3) Power button Reset button (requires pin)

  • Page 34: Overview Of Fiery Quicktouch Menu Options

    Installation and Service Guide: Color Controller E-46A Using the E-46A Overview of Fiery QuickTouch menu options The following options are available from the Fiery QuickTouch: Figure 12: Fiery QuickTouch Home screen The Home screen is the main interface for job status, and displays various screen elements.

  • Page 35: Figure 13: Queue Job Window

    Installation and Service Guide: Color Controller E-46A Using the E-46A Figure 13: Queue job window The Printed jobs list provides job status and details about the jobs that have been printed. Figure 14: Printed jobs window In either the Queue jobs or Printed jobs screen, you can press Back to go back to the Home screen.

  • Page 36: Quick Launch

    Pressing the Home icon takes you back to the Home screen. Before accessing Fiery System Restore or Settings, you must log in as an administrator. For more information on backing up and restoring the E-46A, see “Using Fiery System Restore”...

  • Page 37: Using The E-46A From Printer Operation Panel

    Figure 16: Quick options menu Using the E-46A from printer operation panel icon on the printer operation panel allows you to interact with the E-46A from the printer. The menus “Fiery” provide access to many of the same options available from Command WorkStation.

  • Page 38: Main Tab

    Suspend Printing Suspend print activity between the E-46A and the printer. Use this command to interrupt the current E-46A job, for example, to perform maintenance tasks. Jobs continue to process on the E-46A. After you complete maintenance tasks, choose Resume Printing to continue printing jobs from the E-46A.

  • Page 39: Scan Tab

    E-46A. Settings on the Test Page may include: Server Name, color settings, printer model, and date and time the Test Page was printed. PS Font List/PCL Font List: Prints a list of all fonts currently on the E-46A hard disk drive.

  • Page 40: Printable Info Menu

    1 If it is not powered on already, power on the printer and allow it to warm up. 2 If it is not powered on already, power on the E-46A using the power button on the front panel and allow it to start up completely (approximately three minutes).

  • Page 41: Using The Faci From Printer Operation Panel

    6 If you printed the Test Page, examine the quality of the page. If the Test Page prints, you know the E-46A is functional and the connection between the E-46A and the printer is working. If the Test Page fails to print, look up for printing problems in the Troubleshooting table on page 117.

  • Page 42: Network Status Leds

    Starting, shutting down, restarting, and rebooting You can leave the E-46A running all the time. Restarting the E-46A resets the E-46A system software, but does not reboot the entire system. Network access to the E-46A is temporarily interrupted and all the jobs processing currently are terminated.

  • Page 43: Figure 21: E-46A Power Switch

    Idle state before you power off the printer. 6 If you shut down the E-46A, move the power switch on the E-46A connector panel to the off (O) position for maximum energy savings or service (wait 10 seconds before you proceed).

  • Page 44: Figure 23: E-46A Power Button

    Press the Fiery tab, select Restart Fiery and then press Shut Down. 6 If you shut down the E-46A, move the E-46A power switch to the off (O) position for maximum energy savings or service (wait 10 seconds before you proceed).
  • Page 45 To restart or reboot the E-46A from Fiery QuickTouch 1 Make sure that the E-46A is not receiving, processing, or printing any files. If the system just finished processing, wait at least five seconds after the system reaches Idle before you proceed.

  • Page 46: Replacing Parts

    Installation and Service Guide Color Controller E-46A Replacing parts Replacing parts Generally, the E-46A requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components. Overview This chapter includes information about servicing the following components: •...

  • Page 47: E-46A Hardware

    Installation and Service Guide Color Controller E-46A Replacing parts E-46A hardware Figure 24: Front and connector panel Front panel Connector panel Fiery QuickTouch LCD Power connector USB3.0 ports (x2) USB 3.0 ports (x3) Power switch Printer interface (crossover Ethernet) port...

  • Page 48: Figure 25: Inside The Front Panel

    Installation and Service Guide Color Controller E-46A Replacing parts Figure 25: Inside the front panel DVD drive DVD eject button...

  • Page 49: Figure 26: Exploded View Of E-46A

    Installation and Service Guide Color Controller E-46A Replacing parts Figure 26: Exploded view of E-46A Fiery QuickTouch USB3.0 cable DIMM (x2) Hard disk drive Hard disk drive data cables DVD drive DVD drive data cable Battery Chassis Printer interface board...

  • Page 50: Figure 27: Power And Data Cable Connections

    Installation and Service Guide Color Controller E-46A Replacing parts Figure 27: Power and data cable connections Cable key From Power supply cable Power supply a. 24-pin power connector on motherboard (J18) b. 8-pin power connector (PWRCONN1) c. DVD drive power connector d.

  • Page 51: Accessing Internal Components

    If you are cycling power, wait at least 10 seconds before powering back on. • If you are unable to shut down the E-46A, power off by pressing the power button on the side of the Fiery QuickTouch for up to eight seconds.

  • Page 52: Figure 28: Removing The Left Panel

    Installation and Service Guide Color Controller E-46A Replacing parts 5 Place the E-46A on a flat surface. Carefully position the E-46A so that it is standing in its normal position. To remove the side panels 1 Remove the two screws at the rear right of the chassis.

  • Page 53: Figure 30: Front Bezel Anchor Screw

    Installation and Service Guide Color Controller E-46A Replacing parts To remove the front panel 1 Remove the anchor screw from the front bezel. Figure 30: Front bezel anchor screw 2 Release the six tabs and pull the front bezel off.

  • Page 54: Fiery Quicktouch Display Module

    4 Slide the left chassis cover into place and secure with two screws on backside of the unit. Fiery QuickTouch display module Fiery QuickTouch is attached to the top panel of the E-46A. Follow the directions to remove the chassis covers. See “Opening the E-46A”...
  • Page 55 Installation and Service Guide Color Controller E-46A Replacing parts 3 Stabilize the unit and set the Fiery QuickTouch on its side atop the unit. 4 Remove the two connectors attached to the Fiery QuickTouch. a Remove the tie-wrap that bundles the power cable and a tab on the support bracket for USB connector.
  • Page 56 Installation and Service Guide Color Controller E-46A Replacing parts c Remove the two screws from the USB connector and then unplug the connector. Use a screwdriver with a magnetic tip so you do not drop a loose screw into the Fiery QuickTouch unit.

  • Page 57: Removing And Replacing Boards

    Installation and Service Guide Color Controller E-46A Replacing parts 7 Rotate the Fiery QuickTouch 45 degrees. 8 Remove the top bezel. Replace the Fiery QuickTouch 1 Attach the new Fiery QuickTouch part to the top bezel by rotating the top bezel 45 degrees, then rotate until the bezel and Fiery QuickTouch align.

  • Page 58: Printer Interface Board

    Printer interface board The printer interface board provides the print interface between the E-46A and the printer. The printer interface board processes the image data and sends it to the printer through the printer interface cable. It is installed in PCIE x16 slot on the motherboard.

  • Page 59: Motherboard

    The CPU mounted on the motherboard controls the image data transferred to and from the printer interface board. The motherboard also controls hard disk drive functions and the communication between the E-46A and external devices.

  • Page 60: Motherboard Replacement Overview

    Installation and Service Guide Color Controller E-46A Replacing parts Motherboard replacement overview You suspect a faulty motherboard or hard disk drive Replace the hard disk drive. page Reinstall system software. page 102 Reassemble system Problem solved? and verify functionality. Reinstall old hard disk drive.

  • Page 61: Figure 33: Motherboard

    Installation and Service Guide Color Controller E-46A Replacing parts This section also includes information about the following: • Replacing or adding DIMMs • Replacing the CPU • Replacing the battery • Jumper configurations Follow standard ESD and other safety precautions when handling components (see page 12).
  • Page 62 (PWRCONN1) Note: Arrows indicate positions for inserting cable and jumper connections. To remove boards and cables from the motherboard 1 Shut down and open the E-46A (see page 51). To access the motherboard, you must remove the left side panel.

  • Page 63: Replacing The Motherboard

    • First, replace the hard disk drive and install system software. Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-46A to another is incorrect and strongly discouraged. •...
  • Page 64 Transferring options to the new motherboard permanently customizes the new motherboard. Once customized, the motherboard cannot be returned to inventory or installed in another E-46A. If the new motherboard does not solve the problem in Service Mode, do not transfer options. Return the new motherboard and motherboard replacement dongle to inventory.
  • Page 65 Replacing parts Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can damage the E-46A. BIOS chips are not interchangeable. 2 Install the motherboard in the chassis. Angle the motherboard so that the motherboard connectors fit into the cutouts in the back of the chassis.

  • Page 66: Verifying New Motherboard Installation, And Transferring Options And Bios Information

    Make sure that unused connector panel slots are covered with slot covers. Uncovered slots reduce air flow and may cause the E-46A to overheat. 5 If you reinstall the old motherboard, reassemble the E-46A and verify its functionality (see page 86).
  • Page 67 To enter Service Mode and verify the system Note: This procedure assumes that the E-46A is powered off, no media is in the DVD drive, you have installed a new motherboard, and that you have reassembled the E-46A and attached external cables.

  • Page 68: Replacing Parts On The Motherboard

    7 Reboot the E-46A. 8 Remove the motherboard replacement dongle after the E-46A reaches Idle. Replacing parts on the motherboard Before you remove and replace the DIMMs, CPU, and battery on the motherboard, shut down and open the E-46A (see page...

  • Page 69: Dimms

    DIMM 1 and DIMM 2 with DIMMs of identical capacity, with the same number of chips on each side. To replace a DIMM 1 Shut down, and then open the E-46A (see page 51). To access the DIMMs, you must remove the left panel.

  • Page 70: Cpu

    7 Replace the printer interface board (see page 58). 8 Reassemble the E-46A and verify its functionality (see page 86). The CPU is installed in a socket on the motherboard. Before you remove the CPU from its socket, remove the...

  • Page 71: Figure 35: Cpu Cooling Assembly

    CPU socket of the old motherboard to protect the circuitry. Follow standard ESD precautions while handling the motherboard and all components. To remove the cooling assembly 1 Shut down, and then open the E-46A (see page 51).
  • Page 72 Installation and Service Guide Color Controller E-46A Replacing parts 2 Remove the CPU fan cable from motherboard connector CPU FAN (J16). 3 Remove the CPU cooling assembly. Be aware that both the cooling assembly and the CPU may be very hot. You may need to allow the components to cool before you attempt to remove them.

  • Page 73: Figure 36: Removing/Replacing The Cpu

    Installation and Service Guide Color Controller E-46A Replacing parts 5 Prepare the CPU socket by ensuring that: • The socket lever is in the open position. • The load plate is open. 6 Place the CPU in the socket. The CPU and the socket are keyed to ensure correct installation. The notches on the edges of the CPU correspond with the two small posts inside the socket.

  • Page 74: Battery

    4 If you installed a new CPU, make sure to reset the time and date in Setup (see page 76). 5 Reassemble the E-46A and verify its functionality (see page 86). Battery The battery on the motherboard is located at XBT1. To replace it, use a 3V manganese dioxide lithium coin cell battery (Sony CR2032 or equivalent).

  • Page 75: Figure 37: Motherboard Battery

    8 Reassemble the system and verify its functionality (see page 86). 9 Configure the time and date (see page 76). Failure to configure the time and date will cause the E-46A to hang when user software is being installed on the E-46A.

  • Page 76: Jumpers

    A fan mounted inside the E-46A chassis draws air into the E-46A to cool components. The fan runs continuously when the system is on. You should hear the fan start as soon as you power on the E-46A. If you do not hear the fan, there may be a faulty power connection.

  • Page 77: Figure 38: Removing/Replacing The Fan

    1 Align the fan with the four holes on the connector panel. 2 Install the four screws you removed earlier to secure the fan assembly to the connector panel. 3 Connect the fan cable to motherboard connector FRONT FAN (J20). 4 Reassemble the E-46A and verify its functionality (see page 86).

  • Page 78: Power Supply

    Do not open the power supply for service or troubleshooting purposes. Opening the power supply will void the warranty. To remove the power supply 1 Shut down the E-46A, remove all cables from the back, and then open the system (see page 51).

  • Page 79: Figure 39: Removing/Replacing The Power Supply

    Chassis bar Screw (1 of 4) Inside screw Note: To service the power supply, place the E-46A in an upright position. To replace the power supply 1 Make sure that the E-46A is in upright position. 2 Position the power supply inside the chassis (see Figure 39 on page 79).

  • Page 80: Hard Disk Drive

    Proper handling Improper handling can damage a hard disk drive. Handle the hard disk drive with extreme care. • Use proper ESD practices when grounding yourself and the E-46A. • Keep magnets and magnetic-sensitive objects away from the hard disk drive.
  • Page 81 The appropriate system software and documentation for the E-46A that you are servicing. • A compatible version of the user software for the networked computers that will print to the E-46A. To remove the hard disk drive 1 If you are removing the hard disk drive in order to install a new drive, give the site administrator the opportunity to print the Job Log and save any custom simulations.

  • Page 82: Figure 40: Removing/Replacing The Hard Disk Drive Bracket

    Installation and Service Guide Color Controller E-46A Replacing parts Figure 40: Removing/replacing the hard disk drive bracket Tension points Shelf Latch Screw Hard disk drive bracket Note: Printer interface board and internal cables are not shown.

  • Page 83: Figure 41: Removing/Replacing The Hard Disk Drive From/In The Hard Disk Drive Bracket

    Do not install a new hard disk drive and a new motherboard at the same time. If you suspect that the E-46A needs a new hard disk drive and a new motherboard, first install the new hard disk drive and install system software, then install a new motherboard and transfer options (see pages and 67).

  • Page 84: Dvd Drive

    9 If you replaced the hard disk drive with a new hard disk drive, install system software (see page 101). If a startup error displays on the Fiery QuickTouch when you power on the E-46A, check the connections. 10 Verify functionality (see page 86).

  • Page 85: Figure 42: Removing/Replacing The Dvd Drive

    Installation and Service Guide Color Controller E-46A Replacing parts 3 Release the front latches on both side of the DVD drive by squeezing the levers, and pull the DVD drive out of the slot. Figure 42: Removing/replacing the DVD drive...

  • Page 86: Restoring And Verifying Functionality After Service

    4 If you replaced the motherboard, make sure that the new motherboard solves the problem that you are troubleshooting, and then transfer options to the new motherboard (see page 67). 5 If the E-46A is to be mounted on the furniture with the monitor, see the reassembly instructions that is provided with the furniture assembly (page 130).
  • Page 87 Installation and Service Guide Color Controller E-46A Replacing parts 10 Ask the site administrator to download a test job over the network. If the job does not print, or has poor image quality, see printing problems and the Troubleshooting sections of the...

  • Page 88: Performing Backup And Restore

    You can access Fiery System Restore from WebTools, Fiery QuickTouch, or Command WorkStation. This backup captures all settings and files on the E-46A. You can create a backup and restore a backup when the E-46A is not working. You can also schedule automatic backup.

  • Page 89: Figure 43: Conceptual Diagram Of Backup And Restore

    Fiery System Installer You need to have the System Software DVD 1 to start the Fiery System Installer. This backup captures all settings, files, and jobs on the E-46A. You can restore this backup after you replace the HDD. Table 3 for more detailed information on the Fiery System Restore and Fiery System Installer.
  • Page 90 Installation and Service Guide: Color Controller E-46A Performing Backup and Restore Backup method Description of backup Bootable Possible Restore method image option destination • Fiery System Restore Customized image, Non-bootable Internal HDD. Fiery System Restore (see in WebTools or Fiery manually backed up.

  • Page 91: Backup Recommendations

    When backing up an existing E-46A installation • For an existing E-46A installation, first check if a backup image exists either on the server or on external location. • If a backup image exists, check if it is up to date. Compare the date stamp of the existing backup image to the date of the last patch installation (see “System update log”...

  • Page 92: Backing Up The System Configuration

    (see“Using Fiery System Restore” on page 94). Backed up data can be only restored to the same E-46A. • Use a descriptive and consistent naming convention when saving image files (such as date, product name, product version, and short description).

  • Page 93: Restoring The System Configuration

    For more information about the system configuration file, see page If you could not save a system configuration file, you must configure the E-46A settings. After you configure the settings, the E-46A reboots. Ask the site administrator to restore any archived settings and files. For more information, see Configuration and Setup, which is part of the user documentation set.

  • Page 94: Using Fiery System Restore

    Fiery System Restore also provides the feature of creating the scheduled backups. You must log in to the E-46A as a system administrator to use the Fiery System Restore features. You can access the Fiery System Restore from the WebTools, Fiery QuickTouch, or Command WorkStation.

  • Page 95: Backing Up Or Restoring The E-46A

    3 Select Enable automatic backup, and select when you want to start the backup process on the E-46A. Note: The backup process takes more than an hour to complete and it requires the E-46A to be Idle status. If the E- 46A is not in Idle status, the backup process does not start.

  • Page 96: Using Fiery System Installer

    Performing Backup and Restore 3 If you selected USB, make sure to connect the USB storage device to one of the USB 3.0 ports on the E-46A. Note: If the capacity of the USB storage device is less than size of the value listed in Estimated size: field, the backup process will not take place.

  • Page 97: Backup With Fiery System Installer

    Windows Task Manager to explore the system. Note: The Platform Utilities is available only on the monitor. Note: You can use the E-46A Fiery QuickTouch to operate Fiery System Installer. You can also use a monitor, mouse, and keyboard attached, if available.

  • Page 98: Restore With Fiery System Installer

    If you select “Create bootable media, ” the USB storage device or hard disk drive specified as a destination becomes a bootable media. Select this option when you want to boot the E-46A from the backup media to avoid the situation where the HDD fails and cannot boot the E-46A. See...

  • Page 99: Using Bootable Usb Storage Device To Restore

    When the menu appears, specify a language. 2 If your backup file is stored in the USB drive or external hard disk, attach the device to the E-46A. 3 From “What do you want to do?” screen, select “Restore from backup or recovery partition”.

  • Page 100: Platform Utilities

    1 Shut down the E-46A (see page 42). 2 Attach the bootable USB backup media to the E-46A. Make sure to remove any media in the DVD drive. Do not attach other USB devices to the E-46A. 3 Power on the E-46A (see page 42).

  • Page 101: Installing System Software

    • Jobs: When you reinstall system software, all jobs in all print queues and all jobs archived locally on the E-46A hard disk are deleted. To save jobs, ask the site administrator to save them to a removable media or a network location, so they can be re-imported to the E-46A after system software installation.

  • Page 102: Installing System Software

    E-46A. Using old user software with new system software may negatively affect the system. Installing system software Install both system software DVDs when you replace a hard disk drive or upgrade to the latest version of the E-46A software. You can install software from the following disks: •...
  • Page 103 You can perform the following tasks using Fiery System Installer; • New Installation: Installs the system software from the media shipped with the E-46A. Use this option only when the system backup is not available. “Installing system software”...

  • Page 104: Installing The Fiery Quicktouch Software

    You replaced the Fiery QuickTouch with a new one. Before you reinstall the Fiery QuickTouch software If the Fiery QuickTouch does not power up after starting the E-46A, or if it is not responding, do the following before you reinstall the Fiery QuickTouch software: •...
  • Page 105 1 Make sure that the E-46A is in Idle status. 2 From the monitor connected to the E-46A, or from the Remote Desktop Connection session, locate the folder that includes the system update image file by following the steps below: a Browse “C:\Glance\image\NX-<version_number>-system_update”...

  • Page 106: After Installing Or Updating The System Software

    Installation and Service Guide: Color Controller E-46A Installing System Software 4 Rotate the Fiery QuickTouch 45 degrees so that the pin hole (download button) at the bottom of the Fiery QuickTouch is accessible. Figure 44: Reset and download buttons on the Fiery QuickTouch...

  • Page 107: System Software Installation Error Messages

    1 Remind the site administrator to do the following: • Import archived jobs. Please note that some archived jobs may not print if you have upgraded the E-46A to the newer version. • (Optional) Register Adobe Acrobat the first time you use it.

  • Page 108: Installing Software Patches

    As part of reinstalling system software, you must reinstall the system software patches. For a list of patches that were installed on the E-46A, see the Server Configuration page that you printed before reinstalling. You may also need to reinstall software patches as part of upgrading system software.

  • Page 109: System Update Log

    Installation and Service Guide: Color Controller E-46A Installing System Software System update log To read a list of applied system updates, you must print a system configuration page (see “Printing the E-46A pages” page 30). The applied system updates are listed in the Configuration page sections: Fiery Updates, Application Updates, and OS Updates.

  • Page 110: Troubleshooting

    Installation and Service Guide: Color Controller E-46A Troubleshooting Troubleshooting The E-46A is a server for printers, and is generally part of a configuration that has connectivity to the printer and workstations or computers. Problems may occur in one of three areas: •...

  • Page 111: Checking External Connections

    Installation and Service Guide: Color Controller E-46A Troubleshooting Checking external connections Before removing the side and front panels of the E-46A to check internal components, eliminate the most obvious sources of problems. Verify the following: • All interface cables to the E-46A are plugged into the proper connectors on the E-46A connector panel (see page 19).

  • Page 112: Inspecting The System

    Installation and Service Guide: Color Controller E-46A Troubleshooting Inspecting the system If your initial checks of the cable and board connections do not fix the problem, you may need to inspect the system on a component-by-component basis, as described in “Inspecting the system”...
  • Page 113 When the problem occurs, collect logs by doing the following: Fiery QuickTouch, page 1 Log into the E-46A. You can log into the E-46A with a monitor, keyboard, and mouse, or from a client computer with Remote Desktop. 2 On a web browser, type the following URL: http://10.10.100.2:8080/getlog Note: You may need to either add the URL to your trusted sites list, or set the URL to bypass proxy depending on your network security settings.
  • Page 114 Installation and Service Guide: Color Controller E-46A Troubleshooting Conditions to verify Part and additional page references • All replaceable parts are: Chassis, page • Present • Properly aligned • Installed securely • Installed on the appropriate site • The correct part for the system •...
  • Page 115 Installation and Service Guide: Color Controller E-46A Troubleshooting Conditions to verify Part and additional page references Fan is: Fan, page 76 • Properly positioned (not backwards) • Installed in the correct connector • Not visibly damaged (fan, fan cable, cable connector,...

  • Page 116: Error Messages And Conditions

    1 Replace the hard disk drive and install system software. Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-46A to another is incorrect and strongly discouraged.
  • Page 117 Installation and Service Guide: Color Controller E-46A Troubleshooting 2 If the problem persists, reinstall the original hard disk drive in the system, and then replace the motherboard. If replacing a component does not correct the problem, make sure that you reinstall the old component back in the E- 46A.
  • Page 118 63). No service dongle Motherboard replacement dongle is Turn off the E-46A, attached the correct dongle, and not attached after you replace the restart the option and BIOS transfer procedure (see motherboard and attempt to transfer page 68).
  • Page 119 Installation and Service Guide: Color Controller E-46A Troubleshooting Table 4: E-46A error messages and conditions (Continued) Symptom Possible cause Suggested action DVD drive DVD drive is not Possibly one of the following: 1 Press the eject button below the DVD slot on the front responding, cannot be of the E-46A.
  • Page 120 If you suspect a network problem, keep in mind the following: • If the E-46A does not appear in the list of printers on the network, another device on the network may have been assigned the same Ethernet hardware address.
  • Page 121 Installation and Service Guide: Color Controller E-46A Troubleshooting Table 4: E-46A error messages and conditions (Continued) Symptom Possible cause Suggested action Network (continued) Unable to connect to Possibly one of the following: 1 If the problem persists, have the network administrator the network, or the check Network Setup.
  • Page 122 1 Cancel the E-46A print job. stops after one or a few • A PostScript or application error 2 If this fails to clear the problem, reboot the E-46A. pages. • System software is corrupted 3 If the problem persists, choose the Clear Server command from Command WorkStation.

  • Page 123: Troubleshooting Information

    • The system is out of calibration If the user can print the E-46A Test Page, but cannot print a job from a computer on the network, make sure that the network administrator has: • Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
  • Page 124 Installation and Service Guide: Color Controller E-46A Troubleshooting Logs System Log Click Tool Windows Error x (Optional) Report Basic Network x (Optional) Logs CWS Log (from CWS 6.3) Fiery Job Log x (Optional) Fiery Archived FTP Logs x (Optional) Step txt...

  • Page 125: Job Error Report

    Create the job error report before rebooting the E-46A and if possible, before any additional print jobs are processed or printed. To create a job error report 1 In Command WorkStation, select the job that encountered the error from the Printed or Held list.

  • Page 126: System Logs

    System Logs The E-46A provides the ability to download system logs that can be sent to the technical support for diagnostic purposes. The logs are combined into a single, encrypted zip file, which does not contain any original job files.
  • Page 127 Note: The log entries are overwritten after a period of time. To ensure the error logs contain the relevant information, collect the log immediately after the error is observed. 1 Login to the E-46A with Administrator privileges. 2 Access “E:\EFI\FieryClick.zip” and extract the “FieryClick.exe” file.

  • Page 128: Specifications

    Supports AppleTalk and TCP/IP protocols simultaneously. Note: AppleTalk is supported only for downloading fonts. Safety and emissions compliance The E-46A has been certified to meet or surpass the following government standards: Safety approvals • IEC 60950-1:2005 (Second Edition) + Am 1:2009 + Am2:2013...

  • Page 129: Emi/Emc Approvals

    Installation and Service Guide: Color Controller E-46A Specifications • UL 60950-1:2007 R10.14 (TUV NRTL) • CAN/CSA C22.2 No. 60950-1:2007 +A1:2011 +A2:2014 (TUV NRTL) • T-Mark by TUV, EN 60950-1:2006+A11+A1+A12+A2 EMI/EMC approvals • FCC Title 47, Part 15 Subpart B- NA - Class A •...

  • Page 130: Servicing The E-46A With Furniture

    For the assembly instruction on the Fiery NX Station, see the documentation provided with the Fiery NX Station kit. Procedures If the E-46A is installed in the optional furniture, you need to remove it from the furniture before performing most service procedures.
  • Page 131 Installation and Service Guide: Color Controller E-46A Servicing the E-46A with furniture 2 Open the back door of the NX Station and remove all the cables from the connector panel of the E-46A. 3 Pull the server tray of the NX Station out of the stand.

  • Page 132: Index

    Installation and Service Guide: Color Controller E-46A Index Index panel 111 power, AC 111 AC connector 111 printer interface 111 AppleTalk 128 USB ports (dongle) 67, 111 Control Panel back panel display window 32 fan 76 control panel backing up the configuration 103...
  • Page 133 Installation and Service Guide: Color Controller E-46A Index master installer 18 back panel 76 memory CPU 70, 72 configuration 69, 128 front panel 76 removing 69 Fiery pages 30, 39, 40 replacing 69 Fiery QuickTouch cable Menu tabs, copier operation panel 37...
  • Page 134 Installation and Service Guide: Color Controller E-46A Index Configuration page 30, 31, 39 beep codes during startup 117 font list 39 checking external connections 111 server information pages 39 checking internal connections 111 Test Page 31 control panel functions 118...

Table of Contents