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EFI E-42B Installation And Service Manual

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Color Controller E-42B
Installation and Service Guide
Replacement parts and specifications
are subject to change.
A guide for service technicians
45116123
09 April 2013

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  • Page 1 Color Controller E-42B Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change. 45116123 09 April 2013...
  • Page 2 This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics For Imaging (“EFI”), except as expressly permitted herein.

  • Page 3: Table Of Contents

    Installation sequence Checking the customer site Copier/Printer readiness Setting customer expectations Unpacking the E-42B Connecting the E-42B Connecting the monitor, keyboard, mouse, and power Connecting to the copier/printer Configuring a static IP address for the E-42B Completing installation and starting up...
  • Page 4 ONTENTS E-42B SING THE Using the E-42B control panel Buttons Activity light E-42B control panel Functions menu Using the copier control panel Main tab PrintMe tab Job List tab Tools tab Scan tab Fiery tab Printable Info menu Network status LEDs...
  • Page 5 Changing the factory default language Installing system software System updates Updating E-42B system and user software Before updating the E-42B System Updates Check for Product Updates (Software Downloads Site) About backing up and restoring the E-42B and the system configuration...
  • Page 6 Inspecting the system Normal startup sequence Error messages and conditions PECIFICATIONS Hardware features Physical specifications Networking and connectivity Safety and emissions compliance E-42B REPARING THE COPIER PRINTER TO CONNECT TO THE Disabling the GW scanner feature E-42B ERVICING THE WITH FURNITURE Procedures...
  • Page 7 IST OF IGURES IST OF IST OF IGURES IGURES E-42B functional diagram IGURE Straight-through and crossover Ethernet cables IGURE E-42B control panel IGURE The copier/printer touch panel IGURE Front and connector panel IGURE Connector panel and internal side view IGURE...
  • Page 8 Rear central cover [A] ( x 4) IGURE Controller box cover [B] ( x 4) IGURE Slot cover [C] IGURE Attaching the controller board. IGURE Inserting the key top seal. IGURE Affixing the decal on the copier/printer. IGURE E-42B installed on the furniture IGURE...

  • Page 9: Introduction

    The NOTE format highlights important messages and additional information. The WARNING icon indicates a warning concerning operations which, if not performed correctly, may lead to death or injury. To use the E-42B safely, always pay attention to WARNING icons and messages.

  • Page 10: How The E-42B Operates

    The E-42B enables the customer to use the copier/printer as a high-performance, networked PostScript color printer and scanner. Users at the customer site can print to the E-42B from networked Windows computers, Mac OS computers, and UNIX workstations running TCP/ The motherboard includes an Intel CPU that controls the image data transfer to and from the motherboard and runs the interpreter.

  • Page 11: Preparing For Hardware Installation Or Service Procedures

    Always observe the following general precautions when installing or servicing the E-42B: • The E-42 weighs approximately 20Kg. Be careful when moving the device. • Never lift the E-42B by grasping the top panel. The top panel does not support the weight of the system.
  • Page 12 – Do not plug the E-42B into a switchable power outlet. This can result in the E-42B being turned off accidentally. • Never set any liquid on or near the E-42B or the copier/printer. If liquid is spilled into the E-42B or the copier/printer, disconnect the power cord immediately.

  • Page 13: Creating An Electrostatic Discharge (Esd) Safe Environment

    • Attach a grounding strap to your wrist. Attach the other end to a good ground. • When you unpack the E-42B from the carton for the first time, touch a metal area of the copier/printer to discharge the static on your body.

  • Page 14: Tools You Will Need

    Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Tools you will need To install or service the E-42B, you will need the following tools and parts: • ESD wrist grounding strap and antistatic mat • Flathead screwdriver •...

  • Page 15: Installing Hardware

    – Remind the site administrator to install the current user software on networked computers that print to the E-42B (see Printing and Utilities, which are part of the user documentation set. Installation sequence Because the E-42B is a node on the customer’s computer network, make sure that you coordinate your scheduled installation with the network administrator at the customer site.

  • Page 16: Checking The Customer Site

    E-42B does not interfere with use of or service to the copier/printer (such as clearing a paper jam). You may need to move the copier/printer away from the wall so that the interface connectors are accessible.

  • Page 17: Setting Customer Expectations

    (which is part of the user documentation set) have been met for remote computers and the network. Setting customer expectations When the site is ready, installation of the E-42B takes about one hour. Inform the customer of the following: • Some nodes on the network may be unavailable for up to one hour.

  • Page 18: Unpacking The E-42B

    • The E-42 weighs approximately 20Kg. Be careful when moving the device. • Never lift the E-42B by grasping the top panel. The top panel does not support the weight of the system. Ne jamais soulever le serveur d'impression par sa partie supérieure : celle-ci ne peut pas supporter le VERTISSEMENT poids du système.

  • Page 19: Connecting The E-42B

    For detailed information about the monitor, keyboard, and mouse, see the documentation that accompanies those products. 1 Make sure that the E-42B is installed in the furniture and that the monitor is securely attached to the top of the E-42B.

  • Page 20: Connecting To The Copier/Printer

    PRINTER 1 Make sure that the E-42B and the copier/printer are powered off. 2 Connect the Ethernet crossover cable to the lower RJ-45 port on the E-42B and the copier/ printer. The straight-through network cable at the customer site and the scan crossover cable included with the E-42B look similar, but are not interchangeable.
  • Page 21 2 Make sure that the network cable is connected to the customer site network. 3 Connect the network cable to the upper RJ-45 network port on the back of the E-42B. The E-42B provides twisted pair connectivity to an Ethernet network. When the network cable is connected, the Ethernet interface automatically detects the speed of the network environment.

  • Page 22: Configuring A Static Ip Address For The E-42B

    ARDWARE Configuring a static IP address for the E-42B If the customer requires the E-42B to be configured with a static IP address (for example, in a non-DHCP network environment), obtain a valid static IP address from the network administrator and configure the E-42B as described in the following procedure.

  • Page 23: Completing Installation And Starting Up

    NSTALLING ARDWARE Completing installation and starting up To finish the installation of the E-42B at the customer site, make sure to do the following: 1 Make sure that the copier/printer is powered on. 2 Power on the E-42B (see page 32).

  • Page 24: Using The E-42B

    Using the E-42B control panel The control panel on the front of the E-42B allows you to do the following: • Eject CDs and DVDs (a hardware eject button is also provided below the disc slot) • Replace the motherboard (when the motherboard replacement dongle is inserted into a USB port) •...

  • Page 25: Buttons

    , IP Address, System, and Reboot System options Activity light The activity light on the E-42B control panel indicates current E-42B activity. If the light is: Flashing amber The E-42B is starting up and the BIOS has established communication with the User Interface Board (UIB).

  • Page 26: E-42B Control Panel Functions Menu

    Avoid using the reset button on the front panel, as doing so may cause the system to operate unpredictably. Use the reset button on the front of the E-42B only if the system is unresponsive to keyboard or mouse actions.

  • Page 27: Using The Copier Control Panel

    SING THE Using the copier control panel area of the copier/printer touch panel allows you to interact with the “fierydriven®” E-42B from the copier/printer. The menus provide access to many of the same options available from Command WorkStation. Main PrintMe...

  • Page 28: Job List Tab

    For more information about this function, see Utilities. Calibration Calibrate the E-42B using ColorCal. For more information, see Color Printing. Scan tab The Scan tab allows you to scan documents. For more information, see Utilities.

  • Page 29: Fiery Tab

    To troubleshoot printer interface or e-mail printing issues, choose this menu. Clear Server Clear all jobs in all server queues, as well as all jobs archived on the E-42B hard disk, the index of archived jobs (in the Archive window), all FreeForm masters, and the index of FreeForm masters (in the FreeForm window).

  • Page 30: Printable Info Menu

    1 If it is not powered on already, power on the copier/printer and allow it to warm up. 2 If it is not powered on already, power on the E-42B using the power button on the front panel and allow it to start up completely (approximately three minutes).

  • Page 31: Network Status Leds

    Two LEDs next to the Ethernet connector indicate the network speed. When a data transfer occurs between the E-42B and the network, the appropriate LED(s) blink to indicate network activity. For additional network information, see Configuration and Setup, which is part of the user documentation set.

  • Page 32: Starting, Shutting Down, Restarting, And Rebooting

    E-42B is powered off, network access to the copier/printer is interrupted. Power off the E-42B when you need to service it and before you remove or attach any cables to it. Use the reset button on the front of the E-42B only if the system is unresponsive to keyboard or mouse actions.
  • Page 33 Server Name Immediately shuts down the E-42B Use the reset button on the front of the E-42B only if the system is unresponsive to keyboard or mouse actions. Allow the system to shut down and power off or restart. If you selected Restart Server, you may need to wait 1 minute or more for the server software to restart.
  • Page 34 Network access to the E-42B is terminated and all currently processing jobs are aborted and may be lost. Use the reset button on the front of the E-42B only if the system is unresponsive to keyboard or mouse actions.

  • Page 35: Replacing Parts

    EPLACING PARTS EPLACING PARTS Generally, the E-42B requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components, as well as install system software. Overview This chapter includes information about servicing the following components: •...

  • Page 36: E-42B Overview Diagrams

    EPLACING PARTS E-42B overview diagrams Control panel DVD drive Power connector Power button USB ports Power switch Reset button |: Power On O: Power Off Eject button Network port (RJ-45) Use the reset button VGA port only if the DVI port...

  • Page 37: Figure 6: Connector Panel And Internal Side View

    EPLACING PARTS 1 Power connector 7 USB ports (x2) 13 Removable drive (option) 2 Network port 8 Printer interface board 14 Hard disk drive in bracket 3 DVI port (for option monitor) 9 CPU cooling assembly 15 Motherboard 4 VGA port 10 Power supply 16 Front fan 5 Scan port...

  • Page 38: Figure 7: Exploded View Of Components

    EPLACING PARTS 1 Top panel plug 8 Upper faceplate 15 CPU cooling assembly 2 Top panel 9 UIB cable 16 Printer interface board 3 User interface board (UIB) 10 Hard disk drive bracket 17 DIMMs (The UIB buttons are not included in 11 Hard disk drive 18 Battery the user interface board spare kit.)

  • Page 39: Figure 8: Power And Data Cable Connections

    EPLACING PARTS Power supply, DIMMs, and printer interface are not shown. Cable key From 1. Power supply cable Power supply a. CPU power connector (PW1) b. Motherboard power connector (PW2) c. DVD drive power connector (combined with data) d. Hard disk drive power connector 2.

  • Page 40: Accessing Internal Components

    • If you are cycling power, wait at least 10 seconds before powering back on. • If you are unable to shut down the E-42B through the control panel or the copier/printer touch panel, power off by holding down the power button on the front of the E-42B for up to eight seconds.
  • Page 41 Shut Down System Server name the E-42B Use the reset button on the front of the E-42B only if the system is unresponsive to keyboard or mouse actions. Allow the system to shut down and power off. Before accessing internal components following a shutdown, make sure that all cables are...
  • Page 42 2 Make sure that the E-42B is not receiving, processing, or printing any jobs. If Printing appears on the touch panel, the E-42B is processing. You must wait until the system finishes and reaches Idle before restarting or shutting down.

  • Page 43: Opening The E-42B

    To service internal components, open the E-42B as described in the following procedure. • The E-42 weighs approximately 20Kg. Be careful when moving the device. • Never lift the E-42B by grasping the top panel. The top panel does not support the weight of the system.

  • Page 44: Figure 9: Removing/Replacing The Side Panels

    EPLACING PARTS O REMOVE AND REPLACE THE LEFT OR RIGHT PANEL 1 Remove the screws that secure the panel to the back of the chassis. Set aside the screws so that you can replace them later. 2 Pull the back edge of the panel away from the chassis and lift the panel off the chassis. Pivot post inside chassis Right side panel Left side panel...

  • Page 45: Figure 10: Removing/Replacing The Front Panel

    EPLACING PARTS O REMOVE AND REPLACE THE FRONT PANEL To remove the front panel, you must first remove the left and right panels. 1 Remove the upper faceplate from the front of the chassis. Press down to release the two tabs that secure the upper faceplate to the front panel, and then carefully remove the upper faceplate from the front panel.

  • Page 46: Figure 11: Removing/Replacing The Top Panel

    EPLACING PARTS O REMOVE AND REPLACE THE TOP PANEL To remove the top panel, you must first remove the left, right, and front panels. 1 Remove the plug from the top panel. From the cutout in left side of the top panel, access and loosen the locking bolt, and then remove the plug.
  • Page 47 EPLACING PARTS 5 To replace the top panel, route the UIB cable through the hole in the top of the chassis and attach it to motherboard connector J38. 6 Position the top panel on the top of the chassis. Place the hooks on the underside of the panel into the slots in the top of the chassis, and then slide the top panel toward the back of the chassis to engage the hooks.

  • Page 48: Removing And Replacing Boards

    • Printer interface board • User interface board • Motherboard The E-42B is shipped from the factory with a standard board configuration. If optional components have been installed, see the documentation that accompanies the particular option kit. Printer interface board The printer interface board provides the print interface between the E-42B and the copier/ printer.
  • Page 49 To remove the printer interface board, you must remove the left panel. 2 Make sure that the printer interface cable is removed from the E-42B connector panel. 3 Remove the board mounting bracket screw that attaches the printer interface to the chassis.

  • Page 50: User Interface Board Assembly

    EPLACING PARTS User interface board assembly The user interface board (UIB) provides the interface between the E-42B and the user. The front of the UIB contains circuitry for the following: • Activity lights (amber, green, and red LEDs) • Display window (LCD) •...

  • Page 51: Figure 14: Removing/Replacing The User Interface Board

    EPLACING PARTS O REMOVE THE USER INTERFACE BOARD 1 Shut down and open the E-42B (see page 40). To access the UIB, you must remove the left, right, front, and top panels. Be sure to detach the UIB cable from its connector on the motherboard, and then carefully route the cable out of the hole in the top of the chassis as you remove the top panel.

  • Page 52: Figure 15: Removing/Replacing The Uib Buttons

    7 Replace the top panel (see page 46). Route the UIB cable through the chassis and connect it to the motherboard connector (see page 55). 8 Reassemble the E-42B and verify its functionality (see page 85).

  • Page 53: Motherboard

    The CPU mounted on the motherboard controls the image data transferred to and from the printer interface. The motherboard also controls hard disk drive functions and the communication between the E-42B and external devices.

  • Page 54: Motherboard Replacement Overview

    EPLACING PARTS Motherboard replacement overview u suspect a faulty motherboard or hard disk drive. Each page reference includes more information for each task. page 76 Replace the hard disk drive. page 89 Reinstall system software. Yes. Problem solved? Reassemble system and verify functionality. page 76 Reinstall old hard disk drive.

  • Page 55: Removing The Motherboard

    EPLACING PARTS Removing the motherboard The motherboard attaches to the side of the chassis, below the power supply. Before you remove the motherboard, you must remove the following: • The left panel • All boards installed on the motherboard • All cables connected to the motherboard (including the motherboard power cable, CPU power cable, front panel fan cable, hard disk drive data cable, DVD drive power and data combination cable, power button cable, reset button cable, speaker cable, front panel USB port cables, and UIB cable)

  • Page 56: Figure 16: Motherboard

    EPLACING PARTS 1 Network interface 2 Monitor 3 Ethernet crossover port/USB ports (x2) 4 USB ports (x2) 5 CPU power (PW1) 6 Motherboard power (PW2) 7 CPU, heatsink, CPU fan 8 Battery (BT1) 9 Not used (PCI-E X16) 10 DIMM 1 11 DIMM 2 12 DIMM 3 13 DIMM 4...
  • Page 57 EPLACING PARTS O REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD 1 Shut down and open the E-42B (see pages and 43). To access the motherboard, you must remove the left side panel. 2 Remove all boards installed in slots on the motherboard.
  • Page 58 EPLACING PARTS O REMOVE THE MOTHERBOARD This procedure assumes that you have already performed the procedure “To remove boards and cables from the motherboard” on page 1 Remove the hard disk drive bracket, with hard disk drive attached (see page 77).

  • Page 59: Replacing The Motherboard

    Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-42B to another is incorrect and strongly discouraged. – If the problem persists, reinstall the original hard disk drive in the system, and then...
  • Page 60 Transferring options to the new motherboard permanently customizes the new motherboard. Once customized, the motherboard cannot be returned to inventory or installed in another E-42B. If the new motherboard does not solve the problem in Service Mode, do not transfer options. Return the new motherboard and motherboard replacement dongle to inventory.
  • Page 61 Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can damage the E-42B. BIOS chips are not interchangeable. 2 Install the motherboard in the chassis. Angle the motherboard so that the motherboard connectors fit into the cutouts in the back of the chassis.
  • Page 62 Make sure that unused connector panel slots are covered with slot covers. Uncovered slots reduce air flow and may cause the E-42B to overheat. 5 If you reinstalled the old motherboard, reassemble the E-42B and verify its functionality (see page 85).

  • Page 63: Verifying New Motherboard Installation, And Transferring Options And Bios Information

    O ENTER ERVICE ODE AND VERIFY THE SYSTEM This procedure assumes that the E-42B is powered off, no media is in the DVD drive, you have installed a new motherboard, and that you have reassembled the E-42B and attached external cables.
  • Page 64 At this point the E-42B is in Service Mode, so you can verify that the new motherboard solves the problem that you are trying to troubleshoot. Service Mode is not indicated on the monitor or on the E-42B control panel.

  • Page 65: Replacing Parts On The Motherboard

    DIMM 2 with DIMMs of identical capacity, with the same number of chips on each side. DIMM O REPLACE A 1 Shut down, and then open the E-42B (see pages and 43). To access the DIMMs, you must remove the left panel.

  • Page 66: Cpu

    (see page 55), disconnect the CPU fan cable from the motherboard, and then remove the cooling assembly from the E-42B (see page 67). The CPU cooling assembly consists of a fan and a heatsink.
  • Page 67 Follow standard ESD precautions while handling the motherboard and all components. O REMOVE THE COOLING ASSEMBLY 1 Shut down, and then open the E-42B (see pages and 43). To access the CPU, you must remove the left panel. 2 Remove the CPU fan cable from motherboard connector FAN 1.

  • Page 68: Figure 18: Removing/Replacing The Cpu

    EPLACING PARTS O REMOVE AND REPLACE THE 1 Unlock the CPU socket lever and raise it into the open position (flex the lever away from the retention post, and then raise it). 2 Open the load plate. 3 Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place. If you remove the CPU from the motherboard to install it on a new motherboard, unpack the new motherboard and remove the protective plastic cover from the CPU socket.
  • Page 69 5 If you installed a new CPU, make sure to reset the time and date in Setup (see Configure Help for more information). 6 Reassemble the E-42B and verify its functionality (see page 85).

  • Page 70: Battery

    Ruim gebruikte batterijen op volgens de plaatselijke voorschriften. O REPLACE THE BATTERY 1 Shut down, and then open the E-42B (see pages and 43). 2 Locate the battery on the motherboard (see Figure 16 on page 56).

  • Page 71: Jumpers

    85). 9 Configure the time and date in Setup (see Configure Help for more information). Failure to configure the time and date will cause the E-42B to hang when user software is being installed on the E-42B. (See page 115.)

  • Page 72: Fan

    You should hear the fan start as soon as you power on the E-42B. If you do not hear the fan, there may be a faulty power connection. The following procedures describe how to remove and replace the fan.

  • Page 73: Power Supply

    Do not open the power supply for service or troubleshooting. Opening the power supply will void the warranty. O REMOVE THE POWER SUPPLY 1 Shut down, and then open the E-42B (see pages and 43). To access the power supply, you must remove the left panel.

  • Page 74: Figure 21: Removing/Replacing The Power Supply

    EPLACING PARTS Power supply cables Power supply Chassis support beam Connector panel Screw (1 of 4) Removing/replacing the power supply IGURE...
  • Page 75 4-pin power cable connector. Connecting both types of power cables will damage the hard disk drive. 8 Secure the loose section of the power cable to the chassis support beam with a tie-wrap. 9 Reassemble the E-42B and verify its functionality (see page 85).

  • Page 76: Hard Disk Drive

    If you are replacing the hard disk drive with a new one, you will need: • The appropriate system software and documentation for the E-42B that you are servicing. • A compatible version of the user software for the networked computers that will print to...

  • Page 77: Figure 22: Removing/Replacing The Hard Disk Drive Bracket

    Job Log and save any custom simulations. If possible, print the Configuration page and Font List. 2 Shut down and open the E-42B (see pages and 43). To access the hard disk drive, you must remove the left panel.

  • Page 78: Figure 23: Removing/Replacing The Hard Disk Drive From/In The Hard Disk Drive Bracket

    EPLACING PARTS 7 Remove the four screws that attach the hard disk drive to the hard disk drive bracket (see below). Screw (1 of 4) Hard disk drive Hard disk drive bracket Removing/replacing the hard disk drive from/in the hard disk drive bracket IGURE 8 Remove the hard disk drive from the hard disk drive bracket and place it in an antistatic bag.
  • Page 79 Do not install a new hard disk drive and a new motherboard at the same time. If you suspect that the E-42B needs a new hard disk drive and a new motherboard, first install the new hard disk drive and install system software, then install a new motherboard and transfer options (see pages and 63).

  • Page 80: Switch Bank Assembly

    EPLACING PARTS Switch bank assembly The switch bank assembly attaches to the component sled. The switch bank assembly includes the following components: • DVD drive • Power button and cable • Reset button and cable • Speaker and cable • Front USB ports and cables For more information about servicing the DVD drive, see page Guide latch...

  • Page 81: Figure 25: Removing/Replacing The Component Sled From The Chassis

    EPLACING PARTS O REMOVE THE SWITCH BANK ASSEMBLY 1 Shut down, and then open the E-42B (see pages and 43). To remove the switch bank assembly, you must remove the left, right, and front panels. 2 Disconnect the following cables: •...

  • Page 82: Figure 26: Removing/Replacing The Switch Bank Assembly

    EPLACING PARTS 6 Remove the switch bank assembly from the component sled. • Remove the three screws that attach the switch bank assembly to the component sled. • Pull the switch bank assembly straight out of the component sled. Component sled Screw (1 of 3) Switch bank assembly Removing/replacing the switch bank assembly...
  • Page 83 Use the ferrite that you removed earlier. Place the ferrite around both cables in between the two preinstalled tie-wraps, and snap the edges of the ferrite closed. 6 Secure the cables with the cable clamp(s) inside the chassis. 7 Reassemble the E-42B and verify its functionality (see page 85).

  • Page 84: Dvd Drive

    O REMOVE THE DRIVE 1 Shut down, and then open the E-42B (see pages and 43). To remove the DVD drive, you must remove the left, right, and front panels, the component sled, and the switch bank assembly.

  • Page 85: Restoring And Verifying Functionality After Service

    4 If you replaced the motherboard, make sure that the new motherboard solves the problem that you are troubleshooting, and then transfer options to the new motherboard (see page 63). 5 If the E-42B is to be mounted on the furniture with the monitor, see the reassembly instructions on page 132.
  • Page 86 EPLACING PARTS 8 Print the Test Page and Configuration page. • If the E-42B does not start up, refer to the startup problems listed on page 110. • If pages do not print, verify that the interface cables are properly connected (see printing...

  • Page 87: System Software Installation

    The following issues apply to the scenario where you reinstall the system from the System Software DVDs. • All jobs in all print queues, and all jobs archived locally on the E-42B hard disk drive Jobs: are deleted when you reinstall the system software. To save jobs, ask the site administrator to archive them to a CD/DVD or a location on the network, so that the jobs can be imported back into the E-42B queue after system software installation.
  • Page 88 For optimal performance, maintain current versions of the user User software updates: software on every network computer used to print to the E-42B. User software may be installed directly on client computers equipped with a DVD drive, or over a network via...

  • Page 89: Changing The Factory Default Language

    Install system software in the following cases: • The hard disk drive or motherboard is replaced. • The E-42B must be updated to a more recent version of the system software. System software installation takes approximately 1 hour and 10 minutes (not including the time required to configure Setup).
  • Page 90 (approximately 10 minutes). During this segment, the following installations are performed: • The entire contents of the User Software DVD are copied to a shared folder on the E-42B hard disk drive, in e:\efi\user_sw. • User software is installed on the E-42B.
  • Page 91 19 Reinstall fonts or custom simulations that may have been deleted when you installed the software. 20 If the E-42B requires a static IP address (for example, in a non-DHCP network environment), work with the network administrator to configure it as described on...

  • Page 92: System Updates

    Using the tools System Updates and Check for Product Updates (Software Downloads Site), you can obtain updates to E-42B System Software and User Software from a secure site on the Internet (referred to throughout this documentation as the Update Server).

  • Page 93: System Updates

    – Updates that are unavailable through System Updates and/or are not approved for all users. – Updates that may already be installed on some E-42B print servers. To help you choose the updates to download, compare the list displayed with the E-42B print server’s Configuration Page >...
  • Page 94 • Choose Server > System Update. While updates are being installed, you cannot print to the E-42B. Schedule the automatic updates when no one plans to print. The E-42B may also need to reboot several times during the update process.
  • Page 95 Send notification when updates are available— bar when new updates are available for download from the Update Server. To manually download the updates to the E-42B, access Check Now by clicking the notification in the task bar. (Requires FACI or a Remote Desktop connection; see “Using Check Now”...
  • Page 96 6. Click Save in the Proxy Settings window. 7. Click Apply. Using Check Now Check Now is available when you access System Updates directly from a FACI-equipped E-42B (see definition on page 92) or by using a Remote Desktop connection from a client computer (see page 98).
  • Page 97 OFTWARE NSTALLATION O VIEW AND INSTALL UPDATES USING HECK 1. At the E-42B (or a client computer using Remote Desktop; see page 98) click Start and choose All Programs > E-42B > System Updates. The System Update Preferences dialog box appears.
  • Page 98 • Click Start and choose All Programs > Accessories > Communications > Remote Desktop Connection. • Make sure that the E-42B is Idle, type the IP address or DNS name of the E-42B, and then click Connect. • Type the Administrator password, if prompted.

  • Page 99: Check For Product Updates (Software Downloads Site)

    • Updates that are unavailable through System Updates and/or are not approved for all users. • Updates that may already be installed on some E-42B print servers. To help you choose the updates to download, compare the list displayed with the E-42B print server’s Configuration Page >...
  • Page 100 • Updates that are unavailable through System Updates and/or are not approved for all users. • Updates that may already be installed on some E-42B print servers. To help you choose which updates to download, compare the list displayed with the E-42B print server’s Configuration Page >...

  • Page 101: About Backing Up And Restoring The E-42B And The System Configuration

    You can back up and restore the system configuration if you need to make any changes to the system software. Additionally, you can also back up or restore the E-42B to recover from a system crash or hard disk failure. For more information, see Configuration and Setup, which is...

  • Page 102: Troubleshooting

    ROUBLESHOOTING ROUBLESHOOTING The E-42B is a server for copier/printers, and is generally part of a configuration that has connectivity to the copier/printer and workstations or computers. Problems may occur in one of three areas: • Inside the E-42B • In the interface between the E-42B and the copier/printer •...

  • Page 103: Checking External Connections

    • The LED on the network port is blinking to indicate network activity. Checking internal components To check the internal components, you must remove the side and front panels of the E-42B. Before you remove the E-42B panels, be aware of the safety precautions that you should take when handling the E-42B.

  • Page 104: Inspecting The System

    1, and it is not obvious what action(s) you should take to fix the problem (for example, if the system hangs before reaching Idle), locate the symptom in “E-42B error messages and condition” on page 110 and perform the suggested action(s) for the condition.
  • Page 105 • Each DIMM is well-seated. • Battery is installed. • BIOS is well seated. • Each DIMM is well-seated. DIMMs for E-42B, page 65 • DIMM edge connectors are not oxidized. Each board required is: Printer interface, page 48 •...
  • Page 106 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references Fan is: Front panel fan, page 72 • Properly positioned (not backwards) • Installed in the correct connector The fan, fan cable, cable connector, and mating connector are not visibly damaged.
  • Page 107 • Mouse (if applicable) are present and appear undamaged. The mouse and keyboard are • Monitor (if applicable) connected to the correct ports on the E-42B connector panel. • Keyboard (if applicable) The cables required are: • Monitor power cord (not pictured) •...

  • Page 108: Normal Startup Sequence

    Windows operating system System software on the hard initializes and configures establishes communication disk drive completes startup areas on the motherboard. with E-42B devices. process. The E-42B is at Idle. Power on Activity light Activity light Activity light Activity light...

  • Page 109: Error Messages And Conditions

    Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-42B to another is incorrect and strongly discouraged. • If the problem persists, reinstall the original hard disk drive in the system, and then replace the motherboard.
  • Page 110 ABLE Symptom Possible cause Suggested action Beep codes during Startup 1 beep No error. The E-42B is starting up None normally. 1 beep, followed by 3 Missing, unmatched, incorrect, Check for missing, unmatched, incorrect or faulty DIMMs and reseat the DIMMs to remove any oxidation on the connector...
  • Page 111 ROUBLESHOOTING Symptom Possible cause Suggested action Startup (continued) E-42B is getting power, • UIB cable is not connected to the 1 Recheck all cables and connections. but the control panel is motherboard, the user interface board, 2 Use a different UIB cable.
  • Page 112 • Problem with system software to solid red. 2 Recheck all cables and connections. • Print job is corrupt or too large 3 Reboot the E-42B and check whether the CPU cooling Activity light status: Solid green, then • Faulty UIB cable assembly fan is operating.
  • Page 113 4 Reboot the E-42B (see step 1 on page 119). After the LED display reaches and remains at 00, reboot the copier/ printer. If the Fiery icon still fails to appear, reboot the E-42B again.
  • Page 114 DVD drive is not Possibly one of the following: 1 Press the eject button below the DVD slot on the front of the E-42B. responding, cannot be • A disk is stuck in the DVD drive located, or the disk will 2 If the problem persists, check the cable connections to the •...
  • Page 115 • The DVD drive is faulty • Save changes and exit (F10). • The hard disk drive is faulty • When the E-42B reaches Idle, power off and then begin a full software installation again, starting with the System Software DVD (see...
  • Page 116 If you suspect a network problem, keep in mind the following: • If the E-42B does not appear in the list of printers on the network, another device on the network may have been assigned the same Ethernet hardware address.
  • Page 117 1 If the problem persists: between the E-42B and the copier/printer. • Recycle power on the copier/printer. • Recycle power on the E-42B by shutting down through the Functions menu, waiting 10 seconds, and then powering the E-42B back on.
  • Page 118 1 Print a job from a different application to determine if the problem is associated with a particular application. 2 Make sure that the connection between the E-42B and the workstation is working by downloading a Test Page from the workstation, or by printing a simple file such as a text file.
  • Page 119 • The system is out of calibration If the user can print the E-42B Test Page, but cannot print a job from a computer on the network, make sure that the network administrator has: • Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

  • Page 120: Specifications

    PECIFICATIONS PECIFICATIONS This section provides an overview of the E-42B features, specifications, and safety certifications. Hardware features • Intel i5-2400 quad core 3.1GHz CPU (up to 3.4 GHz with Turbo Boost enabled) • Memory: 4GB (2 x 2GB) • An RJ-45 connector for 10BaseT/100BaseTX/1000BaseT Mbs connectivity over twisted pair cable (upper port) •...

  • Page 121: Safety And Emissions Compliance

    PECIFICATIONS Safety and emissions compliance The E-42B has been certified to meet or surpass the following government standards: Safety approvals EMI/EMC approvals CB-scheme IEC 60950-1Amd1 (2nd edition) FCC Part 15 Verification (NA) Class A UL 60950-1:2007 (TUV NRTL) ICES-003 (NA) Class A CAN/CSA-22.2 #60950-1-07 (TUV NRTL)

  • Page 122: Reparing The Copier Printer To Connect To The

    E-42B REPARING THE COPIER PRINTER TO CONNECT TO THE Before you can connect the E-42B to the copier/printer, you must prepare the copier/printer as follows: • Install the Gigabit Ethernet board in the copier/printer and change the Service Program (SP) mode on the copier/printer.

  • Page 123: Figure 30: Controller Box Cover [B] ( X 4)

    E-42B REPARING THE COPIER PRINTER TO CONNECT TO THE Controller box cover [B] ( x 4) IGURE 3 Remove the slot cover [C] with a screwdriver. Slot cover [C] IGURE...

  • Page 124: Figure 32: Attaching The Controller Board

    8 Change the network setting of SP5895-002 from “0” to “1”. 9 Press the On switch (operation switch) on the copier/printer operation panel and wait until the On indicator is off. 10 Turn the copier/printer main power switch off. 11 Connect the copier/printer to the E-42B (see page 20).

  • Page 125: Figure 33: Inserting The Key Top Seal

    E-42B REPARING THE COPIER PRINTER TO CONNECT TO THE “ ®” O INSTALL THE FIERYDRIVEN KEY TOP SEAL ON THE COPIER PRINTER OPERATION PANEL ® • Insert the “fierydriven ” key top seal to the key right above the F2 key.

  • Page 126: Disabling The Gw Scanner Feature

    PRINTER TO CONNECT TO THE Disabling the GW scanner feature By default, the customer can use the GW scanner feature on the copier/printer with the E-42B. You can disable the GW scanner by customer request. O DISABLE THE SCANNER 1 Change the setting of SP5895-002 from “0” to “1”.

  • Page 127: Servicing The E-42B With Furniture

    E-42B ERVICING THE WITH FURNITURE This chapter describes how to remove the E-42B from the furniture in order to access internal components for service. Procedures If the E-42B is installed in the optional furniture, you must remove it from the furniture before performing most service procedures.
  • Page 128 Never lift the E-42B by grasping the top panel. The top panel does not support the weight of the system. 1 Make sure that the E-42B is shut down and that all the cables are removed from the back of the E-42B.
  • Page 129 4 Lift the bracket and gently pull the E-42B away from the table top. Make sure to pull the E-42B out just enough so that the front panel of the E-42B is aligned with the back edge of the table top.
  • Page 130 E-42B ERVICING THE WITH FURNITURE 5 Remove the E-42B left side panel (two screws) so that you can access the monitor pole tightening mechanism. Monitor pole tightening mechanism Left side panel...
  • Page 131 E-42B ERVICING THE WITH FURNITURE 6 Use the allen key to loosen the screw that secures the monitor pole to the E-42B. The allen key should be stored in the side drawer of the furniture. Allen key 7 Holding the monitor pole, gently lift the monitor pole assembly up and out of the E-42B monitor mount.
  • Page 132 Use the handle on the stability bracket to lift the rear of the E-42B and slide it forward. 3 Route the monitor cables (power and video) into the cutout in the back of the top panel. Pull each cable out of the cutout in the top panel.
  • Page 133 E-42B ERVICING THE WITH FURNITURE 4 Lift up the pole assembly and insert the pole into the top of the E-42B so that it is inside the monitor mount. Tighten the assembly into place using the allen key. Tighten the...
  • Page 134 E-42B ERVICING THE WITH FURNITURE 5 Replace the left side panel on the E-42B with the screws that you removed earlier.
  • Page 135 ERVICING THE WITH FURNITURE 6 Use the handle on the stability bracket to lift the rear of the E-42B. Slide the E-42B all the way forward into the stand. Lock the E-42B into place with the two thumbscrews that you removed earlier.
  • Page 136 E-42B ERVICING THE WITH FURNITURE 8 Replace the cable cover over the cables and monitor pole. Cable cover 9 Replace the allen key in the furniture drawer and continue reassembling the Fiery controller.

  • Page 137: Index

    NDEX NDEX Numerics Calibration command 28 changing the server’s default language 15 10BaseT/100BaseTX/1000BaseT 21 check for product updates 99 Check Now feature, system updates 93 AC connector 103 checklist for service calls 16 activity light 25 Clear Server command 29 AppleTalk 9 clearing the CMOS 71 clock 114...
  • Page 138 NDEX connecting the CPU fan power cable 69 overview 66 FACI monitor 19 removing and replacing 68 removing the cooling assembly from 67 CPU 66 replacing the cooling assembly on 69 front panel 72 type 53 ferrite custom simulation and output profiles 88 installing on the front panel USB port cables customer site checklist 16 installing on the power supply 75...
  • Page 139 NDEX installation sequence 15 network installing user software on client systems 17 cable, twisted pair 21 IP address 13 connector 21 IP address, static 22 supported types 120 IPP 9 network administrator 15 network connections precautions 12 Job Log 87 networks Printable Info menu 29 availability during installation 17...
  • Page 140 NDEX reassembling the system 85 terminology 35 remote desktop, enabling for system updates 98 Test Page 29 reset and power buttons 26 Test Page, printing 29 reset button 33 thermal compound 61 Resume Printing command 27 tools required for service/installation 14 Run Diagnostics command 29 transferring options (motherboard replacement) Tray Alignment command 28...
  • Page 141 NDEX verifying functionality 85 verifying new motherboard installation 63 video board connector 48 description 48 removing 49 replacing 49 voltages checking 23 Windows XPe password 64 wrist grounding strap 14...

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