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EFI E-42 Installation And Service Manual

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Color Controller E-42
Installation and Service Guide
Replacement parts and specifications
are subject to change.
A guide for service technicians
45113361
01 February 2013

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Summary of Contents for EFI E-42

  • Page 1 Color Controller E-42 Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change. 45113361 01 February 2013...
  • Page 2 This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics For Imaging (“EFI”), except as expressly permitted herein.

  • Page 3: Table Of Contents

    Copier/printer readiness Setting customer expectations Unpacking the E-42 Connecting the E-42 Connecting the monitor, keyboard, mouse, and power Configuring a static IP address for the E-42 Completing installation and starting up E-42 SING THE Using the E-42 control panel Buttons...
  • Page 4 ONTENTS Using the copier/printer touch panel Main tab PrintMe tab Tools tab Scan tab Fiery tab Printable Info menu Network status LEDs Starting, shutting down, restarting, and rebooting EPLACING PARTS Overview Accessing internal components Shutting down the system Removing and replacing boards Printer interface board User interface board assembly Motherboard...
  • Page 5 ONTENTS YSTEM OFTWARE NSTALLATION Before installing system software Installing system software System updates About backing up and restoring the E-42 and the system configuration ROUBLESHOOTING Preliminary on-site checkout Checking internal components Error messages and conditions PECIFICATIONS Hardware features Physical specifications...
  • Page 6 IST OF IGURES IST OF IST OF IGURES IGURES E-42 functional diagram IGURE Affixing the decal to the copier/printer IGURE Straight-through and crossover Ethernet cables IGURE E-42 control panel IGURE The copier/printer touch panel IGURE Front and connector panel IGURE...
  • Page 7 Removing/replacing the hard disk drive from/in the hard disk drive bracket IGURE component sled with switch bank assembly IGURE Removing/replacing the component sled from the chassis IGURE Removing/replacing the switch bank assembly IGURE Removing/replacing the DVD drive IGURE Normal startup sequence IGURE E-42 installed on the furniture IGURE...

  • Page 8: Introduction

    The E-42 enables the customer to use the copier/printer as a high-performance, networked PostScript color printer and scanner. Users at the customer site can print to the E-42 from networked Windows computers, Mac OS computers, and UNIX workstations running TCP/ The motherboard includes an Intel CPU that controls the image data transfer to and from the motherboard and runs the interpreter.

  • Page 9: 1: E-42 Functional Diagram

    South bridge USB to (not used) ATA bridge controller Super Reset DVD drive Upper RJ-45 network Networked copier/printer interface computers interface Print & Scan 1000BaseT (Lower RJ-45) controller BIOS +3.3/+5/±12V DC Power supply PCI bus AC power E-42 functional diagram IGURE...

  • Page 10: Preparing For Hardware Installation Or Service Procedures

    Always observe the following general precautions when installing or servicing the E-42: • The E-42 weighs approximately 20Kg. Be careful when moving the device. • Never lift the E-42 by grasping the top panel. The top panel does not support the weight of the system.
  • Page 11 – Do not plug the E-42 into a switchable power outlet. This can result in the E-42 being turned off accidentally. • Never set any liquid on or near the E-42 or the copier/printer. If liquid is spilled into the E-42 or the copier/printer, disconnect the power cord immediately.

  • Page 12: Creating An Electrostatic Discharge (Esd) Safe Environment

    • Attach a grounding strap to your wrist. Attach the other end to a good ground. • When you unpack the E-42 from the carton for the first time, touch a metal area of the copier/printer to discharge the static on your body.

  • Page 13: Tools You Will Need

    Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Tools you will need To install or service the E-42, you will need the following tools and parts: • ESD wrist grounding strap and antistatic mat • Flathead screwdriver •...

  • Page 14: Installing Hardware

    – Remind the site administrator to install the current user software on networked computers that print to the E-42 (see Printing and Utilities, which are part of the user documentation set. Installation sequence Because the E-42 is a node on the customer’s computer network, make sure that you coordinate your scheduled installation with the network administrator at the customer site.

  • Page 15: Checking The Customer Site

    Make sure that adequate space is available for the E-42 and the furniture. Allow enough space at the connector panel for the cables to route easily and at the side panel so that the E-42 does not interfere with use of or service to the copier/printer (such as clearing a paper jam). You may need to move the copier/printer away from the wall so that the interface connectors are accessible.

  • Page 16: Setting Customer Expectations

    • Is a dedicated, grounded electrical outlet for the E-42 available near the copier/printer? Locate the grounded electrical outlet that will supply power to the E-42. Do not run the E-42 and the copier/printer on the same circuit. If the customer has provided one, use a surge suppressor for the E-42.

  • Page 17: Unpacking The

    • The E-42 weighs approximately 20Kg. Be careful when moving the device. • Never lift the E-42 by grasping the top panel. The top panel does not support the weight of the system. Ne jamais soulever le serveur d'impression par sa partie supérieure : celle-ci ne peut pas supporter le VERTISSEMENT poids du système.

  • Page 18: Figure 2: Affixing The Decal To The Copier/Printer

    NSTALLING ARDWARE EFI/Fiery decal Affixing the decal to the copier/printer IGURE...

  • Page 19: Connecting The

    For detailed information about the monitor, keyboard, and mouse, see the documentation that accompanies those products. 1 Make sure that the E-42 is installed in the furniture and that the monitor is securely attached to the top of the E-42.

  • Page 20: Figure 3: Straight-Through And Crossover Ethernet Cables

    PRINTER 1 Make sure that the E-42 and the copier/printer are powered off. 2 Connect the Ethernet crossover cable to the lower RJ-45 port on the E-42 and the copier/ printer. The straight-through network cable at the customer site and the scan crossover cable included with the E-42 look similar, but are not interchangeable.
  • Page 21 2 Make sure that the network cable is connected to the customer site network. 3 Connect the network cable to the upper RJ-45 network port on the back of the E-42. The E-42 provides twisted pair connectivity to an Ethernet network. When the network cable is connected, the Ethernet interface automatically detects the speed of the network environment.

  • Page 22: Configuring A Static Ip Address For The

    ARDWARE Configuring a static IP address for the E-42 If the customer requires the E-42 to be configured with a static IP address (for example, in a non-DHCP network environment), obtain a valid static IP address from the network administrator and configure the E-42 as described in the following procedure.

  • Page 23: Completing Installation And Starting Up

    ARDWARE Completing installation and starting up To finish the installation of the E-42 at the customer site, make sure to do the following: When you power on the E-42 for the first time, make sure that the copier/printer is turned off.

  • Page 24: Using The

    The Fiery Advanced Controller Interface is provided as an option feature. Using the E-42 control panel The control panel on the front of the E-42 allows you to do the following: • Eject CDs and DVDs (a hardware eject button is also provided below the disc slot) •...

  • Page 25: Buttons

    , IP Address, System, and Reboot System options Activity light The activity light on the E-42 control panel indicates current E-42 activity. If the light is: Flashing amber The E-42 is starting up and the BIOS has established communication with the User Interface Board (UIB).
  • Page 26 Avoid using the reset button on the front panel, as doing so may cause the system to operate unpredictably. Use the reset button on the front of the E-42 only if the system is unresponsive to keyboard or mouse actions.

  • Page 27: Using The Copier/Printer Touch Panel

    Suspend print activity between the E-42 and the copier/printer. Use this command to interrupt the current E-42 job, for example, to perform maintenance tasks. Jobs continue to process on the E-42. After you complete maintenance tasks, choose Resume Printing to continue printing jobs from the E-42.

  • Page 28: Tools Tab

    For more information about this function, see Utilities. Calibration Calibrate the E-42 using ColorCal. For more information, see Color Printing. Scan tab The Scan tab allows you to scan documents. For more information, see Utilities.

  • Page 29: Fiery Tab

    To troubleshoot printer interface or e-mail printing issues, choose this menu. Clear Server Clear all jobs in all server queues, as well as all jobs archived on the E-42 hard disk, the index of archived jobs (in the Archive window), all FreeForm masters, and the index of FreeForm masters (in the FreeForm window).

  • Page 30: Printable Info Menu

    1 If it is not powered on already, power on the copier/printer and allow it to warm up. 2 If it is not powered on already, power on the E-42 using the power button on the front panel and allow it to start up completely (approximately three minutes).

  • Page 31: Network Status Leds

    Two LEDs next to the Ethernet connector indicate the network speed. When a data transfer occurs between the E-42 and the network, the appropriate LED(s) blink to indicate network activity. For additional network information, see Configuration and Setup, which is part of the user documentation set.

  • Page 32: Starting, Shutting Down, Restarting, And Rebooting

    SING THE Starting, shutting down, restarting, and rebooting The customer will generally leave the E-42 on all of the time. Remember that when the E-42 is powered off, network access to the copier/printer is interrupted. Power off the E-42 when you need to service it and before you remove or attach any cables to it.
  • Page 33 Server Name Immediately shuts down the E-42 Use the reset button on the front of the E-42 only if the system is unresponsive to keyboard or mouse actions. Allow the system to shut down and power off or restart. If you selected Restart Server, you may need to wait 1 minute or more for the server software to restart.
  • Page 34 Network access to the E-42 is terminated and all currently processing jobs are aborted and may be lost. Use the reset button on the front of the E-42 only if the system is unresponsive to keyboard or mouse actions.

  • Page 35: Replacing Parts

    EPLACING PARTS EPLACING PARTS Generally, the E-42 requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components, as well as install system software. Overview This chapter includes information about servicing the following components: •...

  • Page 36: Figure 6: Front And Connector Panel

    EPLACING PARTS E-42 overview diagrams Control panel DVD drive Power connector Power button USB ports Power switch Reset button |: Power On O: Power Off Eject button Network port (RJ-45) Use the reset button Monitor (VGA) port only if the...

  • Page 37: Figure 7: Connector Panel And Internal Side View

    EPLACING PARTS 1 Power connector 7 USB ports (x2) 13 Removable drive (option) 2 Network port 8 Printer interface board 14 Hard disk drive in bracket 3 DVI port (not used) 9 CPU cooling assembly 15 Motherboard 4 VGA port (for option monitor) 10 Power supply 16 Front fan 5 Scan port...

  • Page 38: Figure 8: Exploded View Of Components

    EPLACING PARTS 1 Top panel plug 8 Upper faceplate 17 CPU cooling assembly 2 Top panel 9 UIB cable 18 Printer interface board 3 User interface board (UIB) 10 Hard disk drive bracketDIMMs 19 Battery (The UIB buttons are not included in 11 CPU 20 Motherboard the user interface board spare kit.)

  • Page 39: Figure 9: Power And Data Cable Connections

    EPLACING PARTS Power supply, DIMMs, and printer interface are not shown. Cable key From 1 Power supply cable Power supply a. CPU power connector (PW1) b. Motherboard power connector (PW2) c. DVD drive power connector (combined with data) d. Hard disk drive power connector 2 Front panel USB port cables Front panel Motherboard connectors J22, J35 (see detail above)

  • Page 40: Accessing Internal Components

    • If you are cycling power, wait at least 10 seconds before powering back on. • If you are unable to shut down the E-42 through the control panel or the copier/printer touch panel, power off by holding down the power button on the front of the E-42 for up to eight seconds.
  • Page 41 Shut Down System Server name the E-42 Use the reset button on the front of the E-42 only if the system is unresponsive to keyboard or mouse actions. Allow the system to shut down and power off. Before accessing internal components following a shutdown, make sure that all cables are...
  • Page 42 2 Make sure that the E-42 is not receiving, processing, or printing any jobs. If Printing appears on the touch panel, the E-42 is processing. You must wait until the system finishes and reaches Idle before restarting or shutting down.
  • Page 43 To service internal components, open the E-42 as described in the following procedure. • The E-42 weighs approximately 20Kg. Be careful when moving the device. • Never lift the E-42 by grasping the top panel. The top panel does not support the weight of the system.

  • Page 44: Figure 10: Removing/Replacing The Side Panels

    EPLACING PARTS O REMOVE AND REPLACE THE LEFT OR RIGHT PANEL 1 Remove the screws that secure the panel to the back of the chassis. Set aside the screws so that you can replace them later. 2 Pull the back edge of the panel away from the chassis and lift the panel off the chassis. Pivot post inside chassis Right side panel Left side panel...

  • Page 45: Figure 11: Removing/Replacing The Front Panel

    EPLACING PARTS O REMOVE AND REPLACE THE FRONT PANEL To remove the front panel, you must first remove the left and right panels. 1 Remove the upper faceplate from the front of the chassis. Press down to release the two tabs that secure the upper faceplate to the front panel, and then carefully remove the upper faceplate from the front panel.

  • Page 46: Figure 12: Removing/Replacing The Top Panel

    EPLACING PARTS O REMOVE AND REPLACE THE TOP PANEL To remove the top panel, you must first remove the left, right, and front panels. 1 Remove the plug from the top panel. From the cutout in left side of the top panel, access and loosen the locking bolt, and then remove the plug.
  • Page 47 EPLACING PARTS 5 To replace the top panel, route the UIB cable through the hole in the top of the chassis and attach it to motherboard connector J38. 6 Position the top panel on the top of the chassis. Place the hooks on the underside of the panel into the slots in the top of the chassis, and then slide the top panel toward the back of the chassis to engage the hooks.

  • Page 48: Removing And Replacing Boards

    • Printer interface board • User interface board • Motherboard The E-42 is shipped from the factory with a standard board configuration. If optional components have been installed, see the documentation that accompanies the particular option kit. Printer interface board The printer interface board provides the print interface between the E-42 and the copier/ printer.
  • Page 49 To remove the printer interface board, you must remove the left panel. 2 Make sure that the printer interface cable is removed from the E-42 connector panel. 3 Remove the board mounting bracket screw that attaches the printer interface to the chassis.

  • Page 50: User Interface Board Assembly

    EPLACING PARTS User interface board assembly The user interface board (UIB) provides the interface between the E-42 and the user. The front of the UIB contains circuitry for the following: • Activity lights (amber, green, and red LEDs) • Display window (LCD) •...

  • Page 51: Figure 15: Removing/Replacing The User Interface Board

    EPLACING PARTS O REMOVE THE USER INTERFACE BOARD 1 Shut down and open the E-42 (see page 40). To access the UIB, you must remove the left, right, front, and top panels. Be sure to detach the UIB cable from its connector on the motherboard, and then carefully route the cable out of the hole in the top of the chassis as you remove the top panel.

  • Page 52: Figure 16: Removing/Replacing The Uib Buttons

    7 Replace the top panel (see page 46). Route the UIB cable through the chassis and connect it to the motherboard connector (see page 53). 8 Reassemble the E-42 and verify its functionality (see page 87).

  • Page 53: Motherboard

    The CPU mounted on the motherboard controls the image data transferred to and from the printer interface. The motherboard also controls hard disk drive functions and the communication between the E-42 and external devices. Removing the motherboard The motherboard attaches to the side of the chassis, below the power supply. Before you remove the motherboard, you must remove the following: •...

  • Page 54: Figure 17: Motherboard

    EPLACING PARTS 1 Network interface 2 Monitor 3 Ethernet crossover port/USB ports (x2) 4 USB ports (x2) 5 CPU power (PW1) 6 Motherboard power (PW2) 7 CPU, heatsink, CPU fan 8 Battery (BT1) 9 Printer interface board (PCI-E X16) 10 DIMM 1 11 DIMM 2 12 DIMM 3 13 DIMM 4...
  • Page 55 EPLACING PARTS O REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD 1 Shut down and open the E-42 (see pages and 43). To access the motherboard, you must remove the left side panel. 2 Remove all boards installed in slots on the motherboard.
  • Page 56 EPLACING PARTS O REMOVE THE MOTHERBOARD This procedure assumes that you have already performed the procedure “To remove boards and cables from the motherboard” on page 1 Remove the hard disk drive bracket, with hard disk drive attached (see page 77).
  • Page 57 Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-42 to another is incorrect and strongly discouraged. – If the problem persists, reinstall the original hard disk drive in the system, and then...
  • Page 58 Transferring options to the new motherboard permanently customizes the new motherboard. Once customized, the motherboard cannot be returned to inventory or installed in another E-42. If the new motherboard does not solve the problem in Service Mode, do not transfer options. Return the new motherboard and motherboard replacement dongle to inventory.
  • Page 59 Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can damage the E-42. BIOS chips are not interchangeable. 2 Install the motherboard in the chassis. Angle the motherboard so that the motherboard connectors fit into the cutouts in the back of the chassis.
  • Page 60 Make sure that unused connector panel slots are covered with slot covers. Uncovered slots reduce air flow and may cause the E-42 to overheat. 5 If you reinstalled the old motherboard, reassemble the E-42 and verify its functionality (see page 87).

  • Page 61: Verifying New Motherboard Installation, And Transferring Options And Bios Information

    • Reinstall the battery. 7 If you replaced the motherboard with a new motherboard and cleared the CMOS, do the following: • Reassemble the E-42 (see page 87). • Reset the time and date in Setup (see Configure Help for more information).
  • Page 62 At this point the E-42 is in Service Mode, so you can verify that the new motherboard solves the problem that you are trying to troubleshoot. Service Mode is not indicated on the monitor or on the E-42 control panel.

  • Page 63: Replacing Parts On The Motherboard

    EPLACING PARTS BIOS O TRANSFER OPTIONS AND INFORMATION TO THE NEW MOTHERBOARD This procedure, which takes approximately 15-20 minutes, assumes that the E-42 is fully assembled with the new motherboard, and verified in Service Mode (see page 61). 1 Verify that all power is turned off on the E-42.

  • Page 64: Cpu

    (see page 53), disconnect the CPU fan cable from the motherboard, and then remove the cooling assembly from the E-42 (see page 65). The CPU cooling assembly consists of a fan and a heatsink.

  • Page 65: Figure 18: Cpu Cooling Assembly

    Transfer the protective cover to the CPU socket of the old motherboard to protect the circuitry. Follow standard ESD precautions while handling the motherboard and all components. O REMOVE THE COOLING ASSEMBLY 1 Shut down, and then open the E-42 (see pages and 43). To access the CPU, you must remove the left panel.
  • Page 66 EPLACING PARTS 2 Remove the CPU fan cable from motherboard connector FAN 1. 3 Remove the CPU cooling assembly. • Insert a flathead screwdriver into the groove on the top of a fastener cap and rotate the fastener counterclockwise (that is, in the direction of the arrow) to the position shown below.

  • Page 67: Figure 19: Removing/Replacing The Cpu

    EPLACING PARTS O REMOVE AND REPLACE THE 1 Unlock the CPU socket lever and raise it into the open position (flex the lever away from the retention post, and then raise it). 2 Open the load plate. 3 Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place. If you remove the CPU from the motherboard to install it on a new motherboard, unpack the new motherboard and remove the protective plastic cover from the CPU socket.
  • Page 68 • Reinstall the battery. 6 If you installed a new CPU and cleared the CMOS, make sure to reset the time and date in Setup (see Configure Help for more information). 7 Reassemble the E-42 and verify its functionality (see page 87).

  • Page 69: Figure 20: Motherboard Battery

    Ruim gebruikte batterijen op volgens de plaatselijke voorschriften. O REPLACE THE BATTERY 1 Shut down, and then open the E-42 (see pages and 43). 2 Locate the battery on the motherboard (see Figure 17 on page 54).
  • Page 70 87). 9 Configure the time and date in Setup (see Configure Help for more information). Failure to configure the time and date will cause the E-42 to hang when user software is being installed on the E-42. (See page...

  • Page 71: Jumpers

    87). 6 Reset the time and date in Setup (see Configure Help for more information). Failure to configure the time and date will cause the E-42 to hang when user software is being installed on the E-42 (see page 107).

  • Page 72: Fan

    EPLACING PARTS A fan mounted inside the E-42 chassis draws air into the E-42 to cool components. The fan runs continuously when the system is on. You should hear the fan start as soon as you power on the E-42. If you do not hear the fan, there may be a faulty power connection.

  • Page 73: Power Supply

    Do not open the power supply for service or troubleshooting. Opening the power supply will void the warranty. O REMOVE THE POWER SUPPLY 1 Shut down, and then open the E-42 (see pages and 43). To access the power supply, you must remove the left panel.

  • Page 74: Figure 22: Removing/Replacing The Power Supply

    EPLACING PARTS Power supply cables Power supply Chassis support beam Connector panel Screw (1 of 4) Removing/replacing the power supply IGURE...
  • Page 75 4-pin power cable connector. Connecting both types of power cables will damage the hard disk drive. 8 Secure the loose section of the power cable to the chassis support beam with a tie-wrap. 9 Reassemble the E-42 and verify its functionality (see page 87).

  • Page 76: Hard Disk Drive

    The hard disk drive is mounted inside a bracket (see Figure 24 on page 78). If you are replacing the hard disk drive with a new one, you will need: • The appropriate system software and documentation for the E-42 that you are servicing.

  • Page 77: Figure 23: Removing/Replacing The Hard Disk Drive Bracket

    Job Log and save any custom simulations. If possible, print the Configuration page and Font List. 2 Shut down and open the E-42 (see pages and 43). To access the hard disk drive, you must remove the left panel.

  • Page 78: Figure 24: Removing/Replacing The Hard Disk Drive From/In The Hard Disk Drive Bracket

    EPLACING PARTS 7 Remove the four screws that attach the hard disk drive to the hard disk drive bracket (see below). Screw (1 of 4) Hard disk drive Hard disk drive bracket Removing/replacing the hard disk drive from/in the hard disk drive bracket IGURE 8 Remove the hard disk drive from the hard disk drive bracket and place it in an antistatic bag.
  • Page 79 Do not install a new hard disk drive and a new motherboard at the same time. If you suspect that the E-42 needs a new hard disk drive and a new motherboard, first install the new hard disk drive and install system software, then install a new motherboard and transfer options (see pages and 61).
  • Page 80 – After reassembling the system, reset the time and date in Setup (see Configure Help for more information). • If a startup error displays on the control panel when you power on the E-42, check the connections. 10 Verify functionality (see page 87).

  • Page 81: Switch Bank Assembly

    EPLACING PARTS Switch bank assembly The switch bank assembly attaches to the component sled. The switch bank assembly includes the following components: • DVD drive • Power button and cable • Reset button and cable • Speaker and cable • Front USB ports and cables For more information about servicing the DVD drive, see page Guide latch...

  • Page 82: Figure 26: Removing/Replacing The Component Sled From The Chassis

    EPLACING PARTS O REMOVE THE SWITCH BANK ASSEMBLY 1 Shut down, and then open the E-42 (see pages and 43). To remove the switch bank assembly, you must remove the left, right, and front panels. 2 Disconnect the following cables: •...

  • Page 83: Figure 27: Removing/Replacing The Switch Bank Assembly

    EPLACING PARTS 6 Remove the switch bank assembly from the component sled. • Remove the three screws that attach the switch bank assembly to the component sled. • Pull the switch bank assembly straight out of the component sled. Component sled Screw (1 of 3) Switch bank assembly Removing/replacing the switch bank assembly...
  • Page 84 Use the ferrite that you removed earlier. Place the ferrite around both cables in between the two preinstalled tie-wraps, and snap the edges of the ferrite closed. 6 Secure the cables with the cable clamp(s) inside the chassis. 7 Reassemble the E-42 and verify its functionality (see page 87).

  • Page 85: Dvd Drive

    O REMOVE THE DRIVE 1 Shut down, and then open the E-42 (see pages and 43). To remove the DVD drive, you must remove the left, right, and front panels, the component sled, and the switch bank assembly.
  • Page 86 • Reinstall the battery. 5 If you installed a new DVD drive and cleared the CMOS, make sure to reset the time and date in Setup (see Configure Help for more information). 6 Reassemble the E-42 and verify its functionality (see page 87).

  • Page 87: Restoring And Verifying Functionality After Service

    61). 5 Connect the power cable to the E-42 (see page 19). 6 If you cleared the CMOS during service, reset the E-42 time and date in Setup. 7 Connect the E-42 to the copier/printer (see page 20). 8 Print the Test Page and Configuration page.

  • Page 88: System Software Installation

    HDD(s) will be restored. If this backup is not available, restore the image from recovery partition, which is provided with the E-42 by default. This will restore the E-42 to the factory default setting. You must install the system software using the System Software DVDs only when you replaced the hard disk drive, or restoring the backup does not solve the problem you are troubleshooting.
  • Page 89 All user documentation files resident on the E-42 are deleted when User documentation: you install system software. If user documentation is resident on the E-42, remind the site administrator to reinstall the documentation files after you finish installing the system software.

  • Page 90: Installing System Software

    For optimal performance, maintain current versions of the user User software updates: software on every network computer used to print to the E-42. User software may be installed directly on client computers equipped with a DVD drive, or over a network via the Fiery User Software Installer that resides on the E-42.
  • Page 91 (approximately 10 minutes). During this segment, the following installations are performed: • The entire contents of the User Software DVD are copied to a shared folder on the E-42 hard disk drive, in e:\efi\user_sw. • User software is installed on the E-42.

  • Page 92: System Updates

    17 Reinstall fonts or custom simulations that may have been deleted when you installed the software. 18 If the E-42 requires a static IP address (for example, in a non-DHCP network environment), work with the network administrator to configure it as described on...

  • Page 93: About Backing Up And Restoring The E-42 And The System Configuration

    You can back up and restore the system configuration if you need to make any changes to the system software. Additionally, you can also back up or restore the E-42 to recover from a system crash or hard disk failure. For more information, see Configuration and Setup, which is...

  • Page 94: Troubleshooting

    ROUBLESHOOTING ROUBLESHOOTING The E-42 is a server for copier/printers, and is generally part of a configuration that has connectivity to the copier/printer and workstations or computers. Problems may occur in one of three areas: • Inside the E-42 • In the interface between the E-42 and the copier/printer •...

  • Page 95: Checking Internal Components

    40). 2 Before you touch any components inside the E-42, attach a grounding strap to your wrist and discharge any static electricity on your body by touching a metal part of the E-42. 3 Inspect the inside of the E-42 •...
  • Page 96 1, and it is not obvious what action(s) you should take to fix the problem (for example, if the system hangs before reaching Idle), locate the symptom in “E-42 error messages and condition” on page 102 and perform the suggested action(s) for the condition.
  • Page 97 • Each DIMM is well-seated. • Battery is installed. • BIOS is well seated. • Each DIMM is well-seated. DIMMs for E-42, page 63 • DIMM edge connectors are not oxidized. Each board required is: Printer interface, page 48 •...
  • Page 98 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references Fan is: Front panel fan, page 72 • Properly positioned (not backwards) • Installed in the correct connector The fan, fan cable, cable connector, and mating connector are not visibly damaged.
  • Page 99 • Mouse (if applicable) are present and appear undamaged. The mouse and keyboard are • Monitor (if applicable) connected to the correct ports on the E-42 connector panel. • Keyboard (if applicable) The cables required are: • Monitor power cord (not pictured) •...

  • Page 100: Figure 29: Normal Startup Sequence

    Windows operating system System software on the hard initializes and configures establishes communication disk drive completes startup areas on the motherboard. with E-42 devices. process. The E-42 is at Idle. Power on Activity light Activity light Activity light Activity light blinks orange...

  • Page 101: Error Messages And Conditions

    Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-42 to another is incorrect and strongly discouraged. • If the problem persists, reinstall the original hard disk drive in the system, and then replace the motherboard.
  • Page 102 Symptom Possible cause Suggested action Beep codes during Startup 1 beep No error. The E-42 is starting up normally. None 1 beep, followed by 3 Missing, unmatched, incorrect, Check for missing, unmatched, incorrect or faulty DIMMs and reseat the DIMMs to remove any oxidation on the connector...
  • Page 103 ROUBLESHOOTING Symptom Possible cause Suggested action Startup (continued) E-42 is getting power, but • UIB cable is not connected to the 1 Recheck all cables and connections. the control panel is black. motherboard, the user interface board, 2 Use a different UIB cable.
  • Page 104 • Problem with system software to solid red. 2 Recheck all cables and connections. • Print job is corrupt or too large 3 Reboot the E-42 and check whether the CPU cooling Activity light status: Solid green, then • Faulty UIB cable assembly fan is operating.
  • Page 105 4 Reboot the E-42 (see step 1 on page 119). After the LED display reaches and remains at 00, reboot the copier/ printer. If the Fiery icon still fails to appear, reboot the E-42 again.
  • Page 106 DVD drive is not Possibly one of the following: 1 Press the eject button below the DVD slot on the front of the E-42. responding, cannot be • A disk is stuck in the DVD drive located, or the disk will 2 If the problem persists, check the cable connections to the •...
  • Page 107 • The DVD drive is faulty • Save changes and exit (F10). • The hard disk drive is faulty • When the E-42 reaches Idle, power off and then begin a full software installation again, starting with the System Software DVD (see...
  • Page 108 If you suspect a network problem, keep in mind the following: • If the E-42 does not appear in the list of printers on the network, another device on the network may have been assigned the same Ethernet hardware address.
  • Page 109 1 If the problem persists: between the E-42 and the copier/printer. • Recycle power on the copier/printer. • Recycle power on the E-42 by shutting down through the Functions menu, waiting 10 seconds, and then powering the E-42 back on.
  • Page 110 1 Print a job from a different application to determine if the problem is associated with a particular application. 2 Make sure that the connection between the E-42 and the workstation is working by downloading a Test Page from the workstation, or by printing a simple file such as a text file.
  • Page 111 • The system is out of calibration If the user can print the E-42 Test Page, but cannot print a job from a computer on the network, make sure that the network administrator has: • Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

  • Page 112: Specifications

    PECIFICATIONS PECIFICATIONS This section provides an overview of the E-42 features, specifications, and safety certifications. Hardware features • Intel i5-2400 quad core 3.1GHz CPU (up to 3.4 GHz with Turbo Boost enabled) • Memory: 4GB (2 x 2GB) • An RJ-45 connector for 10BaseT/100BaseTX/1000BaseT Mbs connectivity over twisted pair cable (upper port) •...
  • Page 113 PECIFICATIONS Safety and emissions compliance The E-42 has been certified to meet or surpass the following government standards: Safety approvals EMI/EMC approvals CB-scheme IEC 60950-1Amd1 (2nd edition) FCC Part 15 Verification (NA) Class A UL 60950-1:2007 (TUV NRTL) ICES-003 (NA) Class A CAN/CSA-22.2 #60950-1-07 (TUV NRTL)

  • Page 114: Servicing The E-42 With Furniture

    This chapter describes how to remove the E-42 from the furniture in order to access internal components for service. Procedures If the E-42 is installed in the optional furniture, you must remove it from the furniture before performing most service procedures. Monitor...
  • Page 115 Never lift the E-42 by grasping the top panel. The top panel does not support the weight of the system. 1 Make sure that the E-42 is shut down and that all the cables are removed from the back of the E-42.
  • Page 116 4 Lift the bracket and gently pull the E-42 away from the table top. Make sure to pull the E-42 out just enough so that the front panel of the E-42 is aligned with the back edge of the table top.
  • Page 117 E-42 ERVICING THE WITH FURNITURE 5 Remove the E-42 left side panel (two screws) so that you can access the monitor pole tightening mechanism. Monitor pole tightening mechanism Left side panel...
  • Page 118 E-42 ERVICING THE WITH FURNITURE 6 Use the allen key to loosen the screw that secures the monitor pole to the E-42. The allen key should be stored in the side drawer of the furniture. Allen key 7 Holding the monitor pole, gently lift the monitor pole assembly up and out of the E-42 monitor mount.
  • Page 119 1 Make sure that the left side panel is removed from the E-42. 2 Place the E-42 upright on the furniture stand. Slide the E-42 forward just until its front panel is aligned with the back edge of the table top.
  • Page 120 E-42 ERVICING THE WITH FURNITURE 4 Lift up the pole assembly and insert the pole into the top of the E-42 so that it is inside the monitor mount. Tighten the assembly into place using the allen key. Tighten the...
  • Page 121 E-42 ERVICING THE WITH FURNITURE 5 Replace the left side panel on the E-42 with the screws that you removed earlier.
  • Page 122 ERVICING THE WITH FURNITURE 6 Use the handle on the stability bracket to lift the rear of the E-42. Slide the E-42 all the way forward into the stand. Lock the E-42 into place with the two thumbscrews that you removed earlier.
  • Page 123 E-42 ERVICING THE WITH FURNITURE 8 Replace the cable cover over the cables and monitor pole. Cable cover 9 Replace the allen key in the furniture drawer and continue reassembling the Fiery controller.

  • Page 124: Index

    NDEX NDEX Numerics Calibration command 28 changing the server’s default language 14 10BaseT/100BaseTX/1000BaseT 21 checklist for service calls 15 Clear Server command 29 AC connector 95 clearing the CMOS 71 activity light 25 after installing a new CPU 68 AppleTalk 8 after installing a new DIMM 64 after installing a new DVD drive 86 after installing a new HDD 80...
  • Page 125 NDEX copier operation panel 27 CPU and cooling assembly 64 covers, removing 43 print server 38 CPU 8 clearing the CMOS after replacing 68 FACI monitor 19 connecting the CPU fan power cable 68 overview 64 CPU 64 removing and replacing 67 front panel 72 removing the cooling assembly from 65 ferrite...
  • Page 126 NDEX network administrator 14 networks installation sequence 14 availability during installation 16 installing user software on client systems 16 checklist 16 IP address, static 22 supported 8 IPP 8 normal startup sequence 100 Job Log 89 opening the system 43 Printable Info menu 29 operation panel, copier 27 jobs 88...
  • Page 127 NDEX service calls system performance 106 checklist 15 twisted pair network cable 21 – Service Mode 57 service procedures, overview 35 UIB cable Setup 27 routing diagram 39 shutting down 33 unpacking 17 side panels up button 24 removing 44 updating software 92 replacing 44 updating the system 61...

Table of Contents