Recording Your Auto Attendant Day, Night And Zero-Out Ogms - TMC EPIC EV4500 User Manual

Setting Up and Operating a Telephone as an Auto Attendant

Recording your Auto Attendant Day, Night and Zero-Out OGMs

To record your Auto Attendant
Day, Night and Zero-Out OGMs:
1
Press P.
- The display will read "Program..."
2
Press the soft key under ANSW.
3
Press the soft key under NEXT.
- The display will read "OGM Setup."
4
Press the soft key under ENTER.
- The display will read "Ans OGM."
5
Press the soft key under NEXT
repeatedly, until the OGM you wish
to record is shown in the display.
The choices are:
AA Day OGM
AA Night OGM
AA Zero-Out OGM
6
Lift the handset and press the soft
key under REC to start recording.
- The display will read
"Recording..."
7
Press the soft key under STOP at any
time to stop recording.
8
Repeat steps 1-7 for any additional
Auto Attendant OGMs you wish to
record.
NOTE: While most users simply record these three messages to configure the Auto
Attendant, your Auto Attendant is equipped with several advanced and powerful features
to allow you to customize the system to your needs. Please refer to Advanced Auto
Attendant Features on pages 80-89 for information regarding these advanced features.
Answering System
If you set your answering system to AA (Auto
Attendant), you must record your AA Day OGM,
AA Night OGM, and AA Zero-Out OGM.
AA Day OGM: This is the message you want to
greet your callers during the day. If you do not
wish to record your own AA Day OGM, you may
keep the pre-recorded one which is "Thank you
for calling our company. If you know your party's
extension you may dial it at any time. For a com-
pany directory please dial zero."
AA Night OGM: This is the message you want to
greet your callers during the night time hours. To
set the night time hours for your system, please
refer to the instructions on page 78. If you do not
wish to record your own AA Night OGM, you may
keep the pre-recorded one, which is "Thank you
for calling our company. We are currently closed.
If you would like to leave a message and you
know your party's extension you may dial it at
any time. For a company directory please dial
zero."
AA Zero-Out OGM: This is the message you
want your callers to hear if they press "0" while
listening to the Auto Attendant message. Note: If
you keep the pre-recorded AA Day OGM or AA
Night OGM, you must record your AA Zero-Out
OGM, listing your company directory, since the
other messages tell the caller "For a company
directory please dial "0". If you do not wish to
record your own AA Zero-Out OGM, you may
keep the pre-recorded one which is "Please
enter the desired extension number."
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