Congratulations! You’ve purchased a TMC EPIC System Intercom Speakerphone that meets the highest standards for quality and convenience in the Small Office/Home Office environment. To get the most from your system, please take time to read this guide thoroughly. IMPORTANT SAFETY INSTRUCTIONS...
Before you begin . . . The TMC EPIC System Intercom Speakerphone is designed for easy installation in your home or office. However, it is important that you follow these few simple guidelines: Take a few minutes to read this manual so that you thoroughly understand the instructions to be followed for proper installation of your EPIC System phones.
Page 4
The solution is to have a DSL splitter (not a microfilter) installed at your network interface. This way there will be one unfiltered line going directly to your DSL modem, and there will be one DSL filter, with the entire TMC sytem behind this fil- ter.
Page 5
Getting Started This page intentionally left blank...
Other Optional Accessories: 25-foot line cord To order an accessory or get the name of the TMC Dealer nearest you, call toll-free Optional Accessories The External Feature Module is an exciting addition to the EPIC System. It offers ONE of the following fea- tures, which you decide by setting switches on the mod- ule itself.
Page 8
Operating Your System (Continued) Conferencing Calls ......... . Transferring Calls .
Page 9
Answering System Setting Up and Operating Your Telephone’s Answering System ..Answering System Overview ........Turning your Answering System On/Off .
Page 10
Answering System Advanced Auto Attendant Features ....... . . Using Additional Auto Attendant OGMs ......Setting Separate Auto Attendant OGMs for Different Lines .
Page 11
Additional Information ........Using Other Telephones with your EPIC Telephone .
Step 1: Identify Your Existing Wiring System In order for you to properly connect your EPIC System to an existing wiring sys- tem, it is important that you understand its configuration. The following are the most common multiple line situations. They consist of either one or both types of standard telephone jacks: The RJ11 Single Line Jack and the RJ14 Double Line Jack.
Step 1: Identify Your Existing Wiring System (Continued) 4 incoming lines with 3 wall jacks 4 incoming lines with 4 wall jacks Label the jacks at each location. Identify and label the jacks at each location to avoid the possibility of improperly connecting any of the lines to the telephones.
Installing Your System Step 2: Plan Your Installation Up to 16 Epic System telephones may be connected to form your office/home configuration. Each phone must be assigned a different station number, from 11 to 26. IMPORTANT: Each Epic System telephone must be connected to the same Line 1 telephone number for proper operation.
Installation Worksheet User’s Name Station or Telephone Number Location Stn. 11 Stn. 12 Stn. 13 Stn. 14 Stn. 15 Stn. 16 Stn. 17 Stn. 18 Stn. 19 Stn. 20 Stn. 21 Stn. 22 Stn. 23 Stn. 24 Stn. 25 Stn. 26 Mark each line at each station as either Shared, Private, Aux, or Unconnected.
Step 3: Install Desk/Table Top Phones 1 Connect First Line Cord Connect one end of a long telephone line cord to the jack on the bottom of the telephone labeled L1/L2. Connect the other end to the jack(s) labeled Lines 1 & 2 either: directly to the wall jack if it is a two-line RJ14 jack to a two-line coupler (not provided) if you have...
Step 3: Install Desk/Table Top Phones (Continued) 3 Connect Handset Plug either end of the coiled handset cord into the handset and the other end into the jack on the side of the telephone. Place the handset in the cradle. 4 Connect Power Cord Plug the AC power cord into the adapter jack on the bottom of the telephone.
Step 4: Install Wall Mounted Phones 1 Connect Cords to Telephone If the wall jack is labeled Lines 1 & 2, connect the short telephone line cord to the jack on the telephone labeled L1/L2. If the wall jack is labeled Lines 3 &...
Step 4: Install Wall Mounted Phones (Continued) 5 Assign a Station Number Refer to page 8 for detailed instructions on assigning a station number. 6 Install Batteries (Optional) It is not necessary for you to install batteries in your Epic telephone for it to function normally. In fact, batteries are not even needed to pre- serve your memory dial numbers in the event of a power failure.
Assigning Station Numbers Each station must be assigned a different station number. To assign a station a number: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT. The display will show the currently assigned station number. Press the soft key under CHANGE repeatedly, until the desired station number is displayed.
IMPORTANT: If you ever have a problem with the installation or use of your EPIC System, please check the following procedure before calling our toll-free cus- tomer support number for assistance - 1-800-TMC-1638. First, verify that line 1 is connected to the same telephone number at all the tele- phones.
Setting Up Your System At A Glance The following must be done at Program Station Number Assignment Automatic Line Selection Set Distinctive Ringing Toll Restriction Set up and Private, Auxiliary, and Unconnected Lines Set Ringers On/Delayed/Off Select Intercom Ring, Voice or Handsfree Note: You must program a feature only if you wish to change its setting from the Factory Setting.
Page 25
Setting Up Your System At A Glance (Continued) The following must be done at Program Set Toll Restriction Access Code Set System Call Privacy On/Off Tone or Pulse Dialing Store Shared Directory Dial Numbers Name Stations Note: You must program a feature only if you wish to change its setting from the Factory Setting.
Setting Automatic Line Selection To choose which line will be automatically selected: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until ”Auto Seize” appears in the display. The display will show the current auto seize setting.
Setting Distinctive Ringing To assign distinctive rings to one or more lines: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until ”Distinctive Ring” appears in the display, and then press ENTER The display will show the distinctive ring setting for Line 1.
Setting Up Toll Restriction To set the system’s toll restric- tion access code: At Station #11: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Toll Restriction” appears in the display, and then press ENTER.
Setting Up Toll Restriction (Continued) To set the restricted numbers at a particular telephone: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Toll Restriction” appears in the display, and then press ENTER. - The display will read “Enter Code:”...
Setting Up Toll Restriction (Continued) To completely restrict specific lines at a telephone: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Toll Restriction” appears in the display, and then press ENTER. - The display will read “Enter Code:” Enter the 4 digit toll restriction access code which was set at Station #11 (See page 14).
Setting Up Toll Restriction (Continued) To set the allowed numbers at a particular telephone: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Toll Restriction” appears in the display, and then press ENTER. - The display will read “Enter Code:”...
Setting System Call Privacy On/Off To set system call privacy on/off: At Station #11: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER. Press the soft key under NEXT until “Call Privacy”...
Setting Up Private, Auxiliary and Unconnected Lines To program: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until ”Line Connections” appears in the display, and then press ENTER. The display will show the current line connection setting for Line 2.
Operating Your System Using the Desk Pedestal/Wall Mount Bracket Your EPIC telephone can be placed on a desk or mounted on a wall. If you would like to wall mount your tele- phone, please refer to the instructions on page 6. The wall mount bracket can also be used as a desk pedestal.
Indicator Light Description Line indicators On steady (red) On steady (green) On steady (orange) Flashing slowly (orange) Flashing slowly (red) On (red) plus wink On (green) plus wink On (red) plus orange wink On (green) plus orange wink Note that the orange wink alerts everybody to a call that is still on hold past the reminder time. Flashing quickly (red) Flashing quickly (green) Intercom Indicator...
Setting Ringers On/Delayed/Off To choose how each line will ring: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeat- edly, until “Ringer Settings” appears in the display, and then press ENTER. The display will show the current ringer setting for Line 1.
Adjusting Volume Levels To adjust the ringer volume: While the phone is on-hook and idle: Press the up and down VOLUME buttons to set desired ringer volume. With each press, the phone will ring once at the new volume. To adjust the handset volume: While using the handset: Listen to dial tone or voice.
Making a Tone/Pulse Selection To set your system to Tone or Pulse Dialing: At Station #11: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER.
Making and Answering a Call To make and answer calls using the handset: Lift the handset. If you wish to override automatic line selection, press desired LINE button before lifting the handset. Replace the handset in the cradle to hang up. To make and answer calls using the speakerphone: Press the SPEAKER button to acti-...
Using Redial To redial the last phone num- ber you dialed: Go off-hook, either by lifting the handset, pressing SPEAKER, press- ing HEADSET, or by pressing the desired LINE button. Press REDIAL. To redial any of the last five phone numbers you dialed: While the phone is on-hook and idle, press REDIAL.
Using Hold To put an outside call on hold: Press HOLD. To take the call off hold, press the line button of the line on hold. Note: Once a call is on hold, it can be taken off hold by any EPIC telephone.
Using Another Line During a Conversation To make a call on another line: Press HOLD to place the first call on hold. Press another LINE button to make a call on that line. Press the LINE button of the first call at any time to return to the first call.
Conferencing Calls To conference two outside calls: Make or answer a call. Press HOLD Make or answer a call on another line. When the second call is connected, press the CONFERENCE button. The lines are immediately confer- enced. To end a conference call, hang up. Both parties will be disconnected.
Transferring an Outside Call to Another Station To transfer a call after first announcing it to the other sta- tion: Place an intercom call to the desired station. The outside call is automati- cally placed on hold. Wait for an answer. Announce that you are transferring the call.
Page 45
Transferring an Outside Call to All Stations To use the transfer ring: Press TRANSFER twice. All the other phones will now ring with the transfer ring. To use one of eight personal rings: Press TRANSFER and then the desired dial pad number buttons (from 31-38).
Using Caller ID To view numbers in the caller list: Press the CALLER ID button. Use the right and left arrow buttons under the display to view the caller list. To see the caller ID informa- tion of an incoming call: The caller ID information will be dis- played automatically, with no need to press the CALLER ID button.
Using Caller ID (Continued) To dial a number in the caller list: Follow the instructions on the previous page for viewing the caller list. Lift your handset, or press DIAL, or SPEAKER, or HEADSET, or a LINE but- ton when the desired number is dis- played.
Using Telephone Company Voice Mail To use your MSG lamp to indi- cate voice mail messages: Subscribe to voice mail service from your local Telephone Company. Follow the instructions at right to set your voice mail detector to the proper line.
Using Flash Press FLASH instead of the switch- hook when using custom calling services or when activating certain Centrex or PBX features. Operating Your System ONFEREN E FLASH VOLUME Press the FLASH button instead of pressing the switchhook to activate services such as Call Waiting or 3-Way Calling, or to activate certain PBX or Centrex features.
Using Mute To turn mute on/off during a call: Press MUTE. - The MUTE indicator turns ON. Press MUTE again to cancel MUTE. - The MUTE indicator turns OFF. Operating Your System Press MUTE to turn off your microphone so you cannot be heard HEADSET The Mute feature allows you to turn off your tele- phone’s microphone so that the other party can-...
Using Do Not Disturb (DND) To activate Do Not Disturb: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Don’t Dsturb:OFF” appears in the display. Press the soft key under CHANGE. The display will now read “Don’t Dsturb:ON”.
Using Line Reserve To reserve a line that is cur- rently being used: While the phone is on-hook and idle: Press HOLD. Press the desired LINE button. - The line indicator will turn from red to orange. To cancel Line Reserve: Press the LINE button again.
Releasing Call Privacy To release call privacy during a call: If your system is set to have call priva- cy normally ON, it will automatically be on during each call. Press the CONFERENCE button any time you wish to turn the call privacy OFF during a particular call.
Using Toll Restriction To temporarily turn off toll restriction at a restricted telephone: Press HOLD. Enter the 4 digit toll restriction access code which was set at Station #11. If no code was set, the access code is the initial number set at the factory, which is “1234”.
Using the Call Timer To view the elapsed time dur- ing your call: Simply view the display, which will auto- matically display the elapsed time dur- ing a call. To restart the timer from zero: Press the left arrow (<)button, which is found directly below the display.
Note: We recommend that you use only the headset that TMC offers as an accessory for the Epic System, model number HS-8200, which has been tested to function properly with your telephone.
Adjusting Your Telephone's Time and Date Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Time/Date Set” appears in the display, and then press ENTER. The display will show the currently set time. Press the soft key under CHANGE, then enter the time as instructed in the display.
Memory Features Your EPIC telephone can store up to 56 of your most often dialed numbers in its memory. - 3 numbers into Upper Memory locations, which you can dial at the touch of a memory button; - 3 numbers into Lower Memory locations, which you can dial by pressing LOWER plus the desired memory button;...
Using Memory Dial To store a memory dial num- ber: Press PROGRAM. - The display will read “Program...” Press the soft key under MEM. - The display will read “Select Location” Press the Memory button where you wish to store the number, or press LOWER followed by the desired memory button if you wish to store the number in a lower memory loca-...
Using Personal Directory Dial To store a personal directory dial number: Press PROGRAM. - The display will read “Program...” Press the soft key under MEM. - The display will read “Select Location” Press the “#” button. - The display will read “ Empty Location,”...
Using Shared Directory Dial To store a shared directory dial number: At Station #11: Press PROGRAM. - The display will read “Program...” Press the soft key under MEM. - The display will read “Select Location” Press the “ ” button. - The display will read “...
Memory Dialing Special Memory Features Storing a hyphen into memory: You can store hyphens in your memory dial numbers for easy reading. To insert a hyphen into a number you are storing, press PAGE. Each press of PAGE will insert a hyphen. Storing a dialing pause into memory: You can store a pause in a memory location for use with certain banking and long distance serv- ices.
Memory Dialing Special Memory Features (Continued) Storing one of the last five numbers dialed into memory: To store a redial number into memory, follow the instructions for entering a number into memory, except simply press REDIAL instead of manually dialing a number. You may then press the soft key under SCROLL to scroll through the last five numbers dialed.
Making Intercom Calls To intercom another station: Press the INTERCOM button, then dial the two-digit station number of the station you wish to intercom. To end the conversation, hang up or press the SPEAKER button. To intercom another station while you are on an outside call: Press the INTERCOM button.
Answering Intercom Calls To answer an intercom call: If your phone is set to INTERCOM RING: Press the SPEAKER button or lift the handset and begin talking. If your phone is set to INTERCOM VOICE: You will hear one ring, then an alert tone followed by the caller’s voice.
Making Pages To page another station: Press PAGE. Dial the two-digit station number of the station you wish to page. After you hear the paging tone, speak towards the telephone or lift the handset and make your announcement. To make an All Page: Press the PAGE button twice.
Answering Pages To answer a page directed to your station or an All Page: Lift the handset or press the SPEAKER or HEADSET button, or press the flashing INTERCOM but- ton. Replace the handset in the cradle or press the SPEAKER or HEADSET button to hang up.
Selecting Intercom Ring, Intercom Voice, or Handsfree To choose how your phone will respond to intercom calls: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Intercom Prefs” appears in the display, and then press ENTER.
Using Off Hook Voice Announce To make an off hook voice announcement: Make an intercom call to another ext. that is busy on an outside call. After you hear the confirming tone, you may make your announcement and your voice will be heard through the speaker at the called station.
Monitoring a Room Using the Intercom To monitor a room through the speakerphone of another sta- tion: Place an intercom call to telephone you wish to monitor. Press MUTE if you want to prevent sounds in your room from being heard at the monitored phone.
Naming Stations To Name a Station in Your Epic System: At Station #11: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Station Naming” appears in the display, and then press ENTER. - The display will show the currently stored name for station #11, or indicate “No Name”...
Answering System Setting Up and Operating Your Telephone’s Answering System Answering System Overview The answering system can store approximately 35 minutes of incoming mes- sages, memos and OGMs. If the answering system is full and cannot store any more messages, the display will show the message “Memory Full!” The Answering System lamp will light solid to indicate that your answering sys- tem is turned ON, and it will flash steadily if there are new messages.
Setting Up and Operating Your Telephone’s Answering System Turning your Answering System On/Off To turn your answering sys- tem on/off: Press P. - The display will read “Program...” Press the soft key under ANSW. The display will show the current Answering System setting.
Setting Up and Operating Your Telephone’s Answering System Recording your OGM To record your OGM: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT. - The display will read “OGM Setup.” Press the soft key under ENTER.
Answering System Setting Up and Operating Your Telephone’s Answering System Reviewing your OGM You may review your OGM at any time. To do this, follow the steps 1-4 on the previous page for recording your OGM. Then press the soft key under PLAY to review your OGM. Erasing your OGM To erase your OGM, follow the instructions on the previous page for recording your OGM.
Setting Up and Operating Your Telephone’s Answering System Listening to your Messages Play messages Press ]. The display will indicate how many new and how many saved messages are currently stored in the answering system. The voice will announce “You have xx new messages and xx saved messages.
Setting Up and Operating Your Telephone’s Answering System Listening to your Messages (Continued) Jump forward During message playback, press f to jump forward 2 seconds in the current message If you wish you may press f repeatedly to go to the next message This feature is useful for skipping unimportant parts of messages.
Setting Up and Operating Your Telephone’s Answering System Changing Playback Speed To change playback speed: Press } to slow down message playback. Press } again at any time to resume normal playback speed. Answering System During message playback, press } to slow down message playback.
Setting Up and Operating Your Telephone’s Answering System Erasing messages To erase a message: While listening to the message, press E. The voice will say “Erased” as a confirmation that the message is erased. To erase all messages: During message playback, press E and keep it depressed for 5 seconds, until you hear the voice say “All Messages Erased.”...
Setting Up and Operating Your Telephone’s Answering System Setting your Telephone’s Pickup Delay To set your telephone’s pickup delay: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT repeatedly, until “Pickup Delay” appears in the display, and then press the soft key under ENTER.
Setting Up and Operating Your Telephone’s Answering System Recording a Memo or Conversation To record a memo or conver- sation: Press x. - Its LED will turn on to indicate that the phone is recording. Press . at any time to end the recording - The LED will turn off.
Setting Up and Operating Your Telephone’s Answering System Screening Calls To turn Call Screening on/off: Press b to turn on the Call Screening feature. - The SCREEN CALLS indicator will turn ON. Press b again at any time to cancel the Call Screening feature.
Setting Up and Operating Your Telephone’s Answering System Setting Toll Saver On/Off To set Toll Saver on/off: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT repeatedly, until ”Toll Saver” appears in the display, along with the current setting.
Setting Up and Operating Your Telephone’s Answering System Setting Message Length To set Message Length: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT repeatedly, until ”Message Length” appears in the display, and then press the soft key under ENTER.
Setting Up and Operating Your Telephone’s Answering System Setting New Message Beep On/Off To set New Message Beep On/Off: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT repeatedly, until ”New Msg Beep” appears in the display, along with the current setting.
Setting Up and Operating a Telephone as an Auto Attendant Auto Attendant Overview If you wish you may set this phone as an Auto Attendant for your system. A phone set as an auto attendant will answer incoming calls and transfer them to other extensions in the system.
Answering System Setting Up and Operating a Telephone as an Auto Attendant Auto Attendant Overview (Continued) Auto Attendant Sequence for Callers When you set this phone as an Auto Attendant, it will automatically pick up a ringing line after the delay you have chosen (see “Setting Auto Attendant Pickup Delay on page 77).
Setting Up and Operating a Telephone as an Auto Attendant Setting your Telephone as an Auto Attendant To set your telephone as an Auto Attendant: Press P. - The display will read “Program...” Press the soft key under ANSW. The display will show the current Answering System setting.
Setting Up and Operating a Telephone as an Auto Attendant Recording your Auto Attendant Day, Night and Zero-Out OGMs To record your Auto Attendant Day, Night and Zero-Out OGMs: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT.
Setting Up and Operating a Telephone as an Auto Attendant Reviewing, Erasing or Changing an Auto Attendant OGM To review an Auto Attendant OGM: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT. - The display will read “OGM Setup.”...
Setting Up and Operating a Telephone as an Auto Attendant Setting the Auto Attendant Pickup Delay To set the Auto Attendant Pickup Delay: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT repeatedly, until ”AA Delay”...
Setting Up and Operating a Telephone as an Auto Attendant Setting the Auto Attendant Day and Night Times To set the Auto Attendant Day and Night Times: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT repeatedly, until ”Night Timer Set”...
Setting Up and Operating a Telephone as an Auto Attendant Setting More than One Phone as an Auto Attendant To set more than one phone as an Auto Attendant: Follow the instructions on page 74 for setting the additional phone as an Auto Attendant.
Advanced Auto Attendant Features Using Additional Auto Attendant OGMs To record additional Auto Attendant OGMs: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT until “Advanced Setting” appears in the display, and then press the soft key under ENTER.
Advanced Auto Attendant Features Setting Separate Auto Attendant OGMs for Different Lines To set separate Auto Attendant OGMs for different lines: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT until “Advanced Setting”...
Advanced Auto Attendant Features Turning the Auto Attendant Off on One or More Lines To turn off the Auto Attendant on one or more lines: Follow the instructions on the previ- ous page for setting separate Auto Attendant OGMs for different lines. For step number 6, set any of the desired lines to “OFF.”...
Advanced Auto Attendant Features Choosing the Zero-Out Action To choose the Zero-Out Action: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT until “Advanced Setting” appears in the display, and then press the soft key under ENTER.
Advanced Auto Attendant Features Using your System’s All Transfer Feature with the Auto Attendant To use your system’s All Transfer Feature with the Auto Attendant: Follow the instructions on page 75 for recording your Auto Attendant OGM. Include instructions such as “Press 31 for Sales, 32 for Marketing, 33 for Customer Support...”...
Advanced Auto Attendant Features Pressing “#” to Leave a Message at the Auto Attendant To allow users to press “#” to leave a message at the auto attendant: Follow the instructions on page 75 for recording your Auto Attendant OGM. Be sure to include a phrase such as “To leave a message in the general mailbox, please press the “#”...
Advanced Auto Attendant Features Repeating an Auto Attendant OGM To repeat an Auto Attendant OGM: While listening to an Auto Attendant OGM, the caller can press the corre- sponding number again to repeat the OGM from the beginning. To repeat the main menu: While listening to an Auto Attendant OGM, the caller can press “9”...
Advanced Auto Attendant Features Setting the Night Message On/Off by Line To set the Night Message On/Off by Line: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT until “Advanced Setting”...
Advanced Auto Attendant Features Transferring Direct to Voice Mail To transfer direct to voice mail: While listening to the Auto Attendant OGM, the caller may dial “8” fol- lowed by the desired extension number to transfer directly into that extension’s voice mail. Answering System This feature allows callers to leave messages directly in a person’s voice mail, without first ring-...
Advanced Auto Attendant Features Summary of Auto Attendant Actions The following table summarizes the possible digits the caller might press during an Auto Attendant message, along with the associated Auto Attendant response. Caller Dials Auto Attendant Response 11-26 Auto Attendant will transfer the call to the corresponding extension.
Setting your Remote Code To set your remote code: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT repeatedly, until ”Remote Code:****” appears in the display. Press the soft key under CHANGE if you wish to change the Remote Code of this telephone, and then enter a 4-digit number.
Connecting with the Answering System To connect with the answering system: Dial your telephone number. When the outgoing message starts playing, dial the 4-digit remote code. Note: If you wish to connect to another phone in the system, dial its extension number when the auto attendant answers.
Expanding the Epic System Your Epic system can accomodate up to 16 stations. The maximum number of lines will depend on how you choose to install the system. Standard Configuration This is the most common setup, and is the desired setup for most installations. This installation is also called “square”...
Expanding the Epic System Auxiliary Lines You may connect auxiliary lines to Lines 2, 3 or 4 at each station. An auxiliary line is a telephone number that is shared by two or more stations, but which is a different telephone number than the corresponding line at the other stations.
Using Centrex With Your EPIC Telephone To set up a private Centrex line at your telephone: Connect the desired private Centrex line to your telephone. Follow the instructions on page 19 for setting up private lines. To assign a distinctive ring to your Centrex line: Follow the instructions for assigning distinctive rings, which are found on...
Storing the Centrex Prefix To store the Centrex prefix: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Centrex Prefix” appears in the display, then press ENTER. The display will show the currently stored Centrex prefix, or indicate “XXXXXXX”...
Setting up a Telephone as a Centrex Console To set up a telephone as a Centrex console: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Centrex Console” appears in the display, and then press ENTER.
Setting a Telephone to Ring a Centrex Console To set up a telephone to ring a Centrex console: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Ring Console” appears in the display, and then press ENTER.
Using Centrex Auto Attendant Setting Centrex Transfer On/Off: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT until “Advanced Setting” appears in the display, and then press the soft key under ENTER.
Storing the Dial Prefix To store the Dial prefix: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Dial Prefix” appears in the display, and then press ENTER. The display will show the current Dial Prefix setting.
Using Other Telephones With Your EPIC Telephone Using other EPIC intercom telephones Your EPIC telephone is fully compatible with other EPIC intercom phones from TMC. You may mix and match basic, voice mail, and cordless versions as well as mixing and matching EPIC tele- phones with different numbers of lines.
Using the Data/Fax Jack To connect a modem or a fax machine to your Epic phone: Simply plug your modem or fax machine into the data/fax jack on the side of the telephone. Using the Network Services Button To activate a Network Service: While the phone is on-hook and idle, press the NETWORK SERVICES button.
Using Optional External Feature Module External Feature Module set as a Music On Hold Adapter Install External Feature Module. Follow the instructions to set it as a Music on Hold Adapter. Connect a radio or continuous loop recording to the Adapter. External Feature Module set as an External Paging Adapter Install External Feature Module.
Page 117
Using Optional External Feature Module (Continued) External Feature Module set as a Door Intercom/Door Opener Adapter Install External Feature Module. Follow the instructions to set it as a Door Intercom Adapter. Connect a door intercom speaker to the Adapter. If you wish, you may connect a mag- netic door strike to the Adapter.
Setting Line Buttons to Auto Seize Speakerphone/Headset To choose whether the Speakerphone or Headset will be automatically seized when you press a LINE button: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until ”Line But” appears in the display, along with the current setting.
Locking Station Assignments To lock your telephone’s sta- tion assignment: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER. Press the soft key under NEXT repeatedly, until “Station#”...
Replacing Your Battery Make sure the AC cord remains attached to the telephone and to an electrical outlet. Turn the telephone over. Remove desk pedestal/wall mount bracket if attached. Remove battery door cover by using the tip of a ball-point pen, or paper clip, or similar object to release the battery door tab.
Adjusting Held Call Reminder Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Hold Remind” appears in the display. The display will show the currently set held call reminder time. Press the soft key under CHANGE repeatedly, until the desired held call reminder time is displayed.
Adjusting Auto Hold Drop Time Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until ”Advanced Setting” appears in the display, and then press ENTER. Press the soft key under NEXT repeatedly, until “Hold Drop Time” appears in the display, and then press ENTER.
Adjusting Flash Length Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER. Press the soft key under NEXT repeatedly, until “Flash Length” appears in the display, and then press ENTER.
Erasing All Feature Settings To erase all feature settings at a particular telephone: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER. Press the soft key under NEXT until “Erase Settings”...
Setting the Loop Voltage Detector To set your telephone’s loop voltage detector: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER. Press the soft key under NEXT repeatedly, until “Loop Detect”...
You may find your problem and solution listed below. If not, call TMC’s toll-free customer support line at 1-800-TMC-1638, and an expert will walk you through your problem. You may also use this toll-free line if you ever have a question that is not answered in your User’s Guide.
Page 127
Disconnect Line 1 from dial tone at the network interface. If this solves the problem, then the interference is coming from outside over Line 1. If this is the case, call TMC to request an RF line filter, which will be sent to you free of charge.
Page 128
Troubleshooting Guide (Continued) Problem The telephone remains on hold after the call is picked up at another telephone. The line LED flashes when a call comes in, but the tele- phone does not ring. Some telephones do not ring. The telephone does not oper- ate during a power outage.
Page 129
Line LEDs will be flashing. Press D, then press P. This completes the resetting procedure. If you continue to have problems, call TMC’s toll-free cus- tomer support line at 1-800-TMC-1638. If you cannot cor- rect the problem, disconnect the telephone and refer to the...
TMC-1638 for repair and/or warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved. Do not attempt to repair or modify this equipment. Please contact TMC Corporation for information on obtaining service for this product.
FCC Information (Continued) This equipment is capable of providing users access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990. Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Two years. What will TMC do? We will repair or, at our option, replace your TMC product at no charge to you. If we repair your product, we may use reconditioned replacement parts. If we choose to replace your product, we may replace it with a reconditioned one of the same or of a similar design.
Page 133
Limitations and Exclusions This warranty is the only one we offer for your TMC product, and it sets forth all our responsi- bilities regarding your TMC product. There are no other express warranties.
32-33, 46-47 <, 32-33, 46-47 >, AA Day OGM, AA Night OGM and AA Zero- Out OGM, 75-76 AA Delay, AA OGM2-8, 80-81 Access Code, Accessories, v, 102-103 Additional Auto Attendant OGMs, Ans System:OFF, ON or AA, Answering System, 58-91 Answering System Overview, Auto Attendant, 72-89...
Page 135
Installation - identifying existing wiring, - planning your installation, - installing desk/table phones, - installing wall mounted phones, - assigning station numbers, - verifying proper installation, Length:UNLIMITED, 1 MINUTE or ANNC ONLY, Line But: SPEAKER or HEADSET, Line Preference, Line Reserve, Line Selection, Location of Controls, xi-xii...
26, 49 Remote Code, 90-91 Remote Commands, Resetting Your Phone, Restricting Your Phone, 14-17 Ring Centrex Console, Ringer Settings, Room Monitoring, Safety Information, Setting Up Your System, 10-19 - erasing all feature settings, Shared Directory Dials, 44, 25, 50-56 Speed Dials, Standard Configuration, 2, Station Number Assignment, Station Programming...
Need help?
Do you have a question about the EPIC EV4500 and is the answer not in the manual?
Questions and answers