TMC EPIC EV4500 User Manual
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TMC EPIC EV4500 User Manual

4-line intercom speakerphone with auto attendant, caller id & voice mail
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User's Guide
Please read before using telephone.

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  • Page 1 User’s Guide Please read before using telephone.

  • Page 2: Important Safety Instructions

    Congratulations! You’ve purchased a TMC EPIC System Intercom Speakerphone that meets the highest standards for quality and convenience in the Small Office/Home Office environment. To get the most from your system, please take time to read this guide thoroughly. IMPORTANT SAFETY INSTRUCTIONS...

  • Page 3: Packing List

    Before you begin . . . The TMC EPIC System Intercom Speakerphone is designed for easy installation in your home or office. However, it is important that you follow these few simple guidelines: Take a few minutes to read this manual so that you thoroughly understand the instructions to be followed for proper installation of your EPIC System phones.
  • Page 4 The solution is to have a DSL splitter (not a microfilter) installed at your network interface. This way there will be one unfiltered line going directly to your DSL modem, and there will be one DSL filter, with the entire TMC sytem behind this fil- ter.
  • Page 5 Getting Started This page intentionally left blank...

  • Page 6: Other Optional Accessories

    Other Optional Accessories: 25-foot line cord To order an accessory or get the name of the TMC Dealer nearest you, call toll-free Optional Accessories The External Feature Module is an exciting addition to the EPIC System. It offers ONE of the following fea- tures, which you decide by setting switches on the mod- ule itself.

  • Page 7: Table Of Contents

    Getting Started ..........Location of Controls .
  • Page 8 Operating Your System (Continued) Conferencing Calls ......... . Transferring Calls .
  • Page 9 Answering System Setting Up and Operating Your Telephone’s Answering System ..Answering System Overview ........Turning your Answering System On/Off .
  • Page 10 Answering System Advanced Auto Attendant Features ....... . . Using Additional Auto Attendant OGMs ......Setting Separate Auto Attendant OGMs for Different Lines .
  • Page 11 Additional Information ........Using Other Telephones with your EPIC Telephone .

  • Page 12: Location Of Controls

    PROGRAM Button (pp. 10-19, 44-57) VOLUME Control Buttons (p. 23) HEADSET Button and Indicator (p. 42) Location of Controls Soft Keys SPEAKER Button and Indicator (pp. 25, 50-56) MSG Lamp (p. 34) NEW CALL Lamp (pp. 32, 34) Answering System Buttons (pp.
  • Page 13 LINE Buttons and Indicators (pp. 21, 25, 38) INTERCOM Button and Indicator (pp. 21, 50-53) CONFERENCE Button (p. 29) FLASH Button (pp. 35, 48) L1/L2 Line Jacks (pp. 4, 6) Location of Controls CALLER ID Button (pp. 32-33) LEFT ARROW Button (pp. 32-33, 46-47) DELETE Button (pp.

  • Page 14: Installing Your System

    Step 1: Identify Your Existing Wiring System In order for you to properly connect your EPIC System to an existing wiring sys- tem, it is important that you understand its configuration. The following are the most common multiple line situations. They consist of either one or both types of standard telephone jacks: The RJ11 Single Line Jack and the RJ14 Double Line Jack.

  • Page 15: Installing Your System

    Step 1: Identify Your Existing Wiring System (Continued) 4 incoming lines with 3 wall jacks 4 incoming lines with 4 wall jacks Label the jacks at each location. Identify and label the jacks at each location to avoid the possibility of improperly connecting any of the lines to the telephones.

  • Page 16: Step 2: Plan Your Installation

    Installing Your System Step 2: Plan Your Installation Up to 16 Epic System telephones may be connected to form your office/home configuration. Each phone must be assigned a different station number, from 11 to 26. IMPORTANT: Each Epic System telephone must be connected to the same Line 1 telephone number for proper operation.

  • Page 17: Installation Worksheet

    Installation Worksheet User’s Name Station or Telephone Number Location Stn. 11 Stn. 12 Stn. 13 Stn. 14 Stn. 15 Stn. 16 Stn. 17 Stn. 18 Stn. 19 Stn. 20 Stn. 21 Stn. 22 Stn. 23 Stn. 24 Stn. 25 Stn. 26 Mark each line at each station as either Shared, Private, Aux, or Unconnected.

  • Page 18: Step 3: Install Desk/Table Top Phones

    Step 3: Install Desk/Table Top Phones 1 Connect First Line Cord Connect one end of a long telephone line cord to the jack on the bottom of the telephone labeled L1/L2. Connect the other end to the jack(s) labeled Lines 1 & 2 either: directly to the wall jack if it is a two-line RJ14 jack to a two-line coupler (not provided) if you have...

  • Page 19: Verify Proper Installation

    Step 3: Install Desk/Table Top Phones (Continued) 3 Connect Handset Plug either end of the coiled handset cord into the handset and the other end into the jack on the side of the telephone. Place the handset in the cradle. 4 Connect Power Cord Plug the AC power cord into the adapter jack on the bottom of the telephone.

  • Page 20: Step 4: Install Wall Mounted Phones

    Step 4: Install Wall Mounted Phones 1 Connect Cords to Telephone If the wall jack is labeled Lines 1 & 2, connect the short telephone line cord to the jack on the telephone labeled L1/L2. If the wall jack is labeled Lines 3 &...

  • Page 21: Install Batteries (Optional)

    Step 4: Install Wall Mounted Phones (Continued) 5 Assign a Station Number Refer to page 8 for detailed instructions on assigning a station number. 6 Install Batteries (Optional) It is not necessary for you to install batteries in your Epic telephone for it to function normally. In fact, batteries are not even needed to pre- serve your memory dial numbers in the event of a power failure.

  • Page 22: Assigning Station Numbers

    Assigning Station Numbers Each station must be assigned a different station number. To assign a station a number: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT. The display will show the currently assigned station number. Press the soft key under CHANGE repeatedly, until the desired station number is displayed.

  • Page 23: Verifying Proper Installation

    IMPORTANT: If you ever have a problem with the installation or use of your EPIC System, please check the following procedure before calling our toll-free cus- tomer support number for assistance - 1-800-TMC-1638. First, verify that line 1 is connected to the same telephone number at all the tele- phones.

  • Page 24: Setting Up Your System

    Setting Up Your System At A Glance The following must be done at Program Station Number Assignment Automatic Line Selection Set Distinctive Ringing Toll Restriction Set up and Private, Auxiliary, and Unconnected Lines Set Ringers On/Delayed/Off Select Intercom Ring, Voice or Handsfree Note: You must program a feature only if you wish to change its setting from the Factory Setting.
  • Page 25 Setting Up Your System At A Glance (Continued) The following must be done at Program Set Toll Restriction Access Code Set System Call Privacy On/Off Tone or Pulse Dialing Store Shared Directory Dial Numbers Name Stations Note: You must program a feature only if you wish to change its setting from the Factory Setting.

  • Page 26: Setting Automatic Line Selection

    Setting Automatic Line Selection To choose which line will be automatically selected: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until ”Auto Seize” appears in the display. The display will show the current auto seize setting.

  • Page 27: Setting Distinctive Ringing

    Setting Distinctive Ringing To assign distinctive rings to one or more lines: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until ”Distinctive Ring” appears in the display, and then press ENTER The display will show the distinctive ring setting for Line 1.

  • Page 28: Setting Up Toll Restriction

    Setting Up Toll Restriction To set the system’s toll restric- tion access code: At Station #11: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Toll Restriction” appears in the display, and then press ENTER.

  • Page 29: To Set The Restricted Numbers At A Particular Telephone

    Setting Up Toll Restriction (Continued) To set the restricted numbers at a particular telephone: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Toll Restriction” appears in the display, and then press ENTER. - The display will read “Enter Code:”...

  • Page 30: To Completely Restrict Specific Lines At A Telephone

    Setting Up Toll Restriction (Continued) To completely restrict specific lines at a telephone: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Toll Restriction” appears in the display, and then press ENTER. - The display will read “Enter Code:” Enter the 4 digit toll restriction access code which was set at Station #11 (See page 14).

  • Page 31: To Set The Allowed Numbers At A Particular Telephone

    Setting Up Toll Restriction (Continued) To set the allowed numbers at a particular telephone: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Toll Restriction” appears in the display, and then press ENTER. - The display will read “Enter Code:”...

  • Page 32: Setting System Call Privacy On/Off

    Setting System Call Privacy On/Off To set system call privacy on/off: At Station #11: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER. Press the soft key under NEXT until “Call Privacy”...

  • Page 33: Setting Up Your System

    Setting Up Private, Auxiliary and Unconnected Lines To program: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until ”Line Connections” appears in the display, and then press ENTER. The display will show the current line connection setting for Line 2.

  • Page 34: Operating Your System

    Operating Your System Using the Desk Pedestal/Wall Mount Bracket Your EPIC telephone can be placed on a desk or mounted on a wall. If you would like to wall mount your tele- phone, please refer to the instructions on page 6. The wall mount bracket can also be used as a desk pedestal.

  • Page 35: Indicator Light Description

    Indicator Light Description Line indicators On steady (red) On steady (green) On steady (orange) Flashing slowly (orange) Flashing slowly (red) On (red) plus wink On (green) plus wink On (red) plus orange wink On (green) plus orange wink Note that the orange wink alerts everybody to a call that is still on hold past the reminder time. Flashing quickly (red) Flashing quickly (green) Intercom Indicator...

  • Page 36: Setting Ringers On/Delayed/Off

    Setting Ringers On/Delayed/Off To choose how each line will ring: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeat- edly, until “Ringer Settings” appears in the display, and then press ENTER. The display will show the current ringer setting for Line 1.

  • Page 37: Adjusting Volume Levels

    Adjusting Volume Levels To adjust the ringer volume: While the phone is on-hook and idle: Press the up and down VOLUME buttons to set desired ringer volume. With each press, the phone will ring once at the new volume. To adjust the handset volume: While using the handset: Listen to dial tone or voice.

  • Page 38: Making A Tone/Pulse Selection

    Making a Tone/Pulse Selection To set your system to Tone or Pulse Dialing: At Station #11: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER.

  • Page 39: Making And Answering A Call

    Making and Answering a Call To make and answer calls using the handset: Lift the handset. If you wish to override automatic line selection, press desired LINE button before lifting the handset. Replace the handset in the cradle to hang up. To make and answer calls using the speakerphone: Press the SPEAKER button to acti-...

  • Page 40: Using Redial

    Using Redial To redial the last phone num- ber you dialed: Go off-hook, either by lifting the handset, pressing SPEAKER, press- ing HEADSET, or by pressing the desired LINE button. Press REDIAL. To redial any of the last five phone numbers you dialed: While the phone is on-hook and idle, press REDIAL.

  • Page 41: Using Hold

    Using Hold To put an outside call on hold: Press HOLD. To take the call off hold, press the line button of the line on hold. Note: Once a call is on hold, it can be taken off hold by any EPIC telephone.

  • Page 42: Using Another Line During A Conversation

    Using Another Line During a Conversation To make a call on another line: Press HOLD to place the first call on hold. Press another LINE button to make a call on that line. Press the LINE button of the first call at any time to return to the first call.

  • Page 43: Conferencing Calls

    Conferencing Calls To conference two outside calls: Make or answer a call. Press HOLD Make or answer a call on another line. When the second call is connected, press the CONFERENCE button. The lines are immediately confer- enced. To end a conference call, hang up. Both parties will be disconnected.

  • Page 44: Transferring An Outside Call To Another Station

    Transferring an Outside Call to Another Station To transfer a call after first announcing it to the other sta- tion: Place an intercom call to the desired station. The outside call is automati- cally placed on hold. Wait for an answer. Announce that you are transferring the call.
  • Page 45 Transferring an Outside Call to All Stations To use the transfer ring: Press TRANSFER twice. All the other phones will now ring with the transfer ring. To use one of eight personal rings: Press TRANSFER and then the desired dial pad number buttons (from 31-38).

  • Page 46: Using Caller Id

    Using Caller ID To view numbers in the caller list: Press the CALLER ID button. Use the right and left arrow buttons under the display to view the caller list. To see the caller ID informa- tion of an incoming call: The caller ID information will be dis- played automatically, with no need to press the CALLER ID button.

  • Page 47: To Dial A Number In The Caller List

    Using Caller ID (Continued) To dial a number in the caller list: Follow the instructions on the previous page for viewing the caller list. Lift your handset, or press DIAL, or SPEAKER, or HEADSET, or a LINE but- ton when the desired number is dis- played.

  • Page 48: Using Telephone Company Voice Mail

    Using Telephone Company Voice Mail To use your MSG lamp to indi- cate voice mail messages: Subscribe to voice mail service from your local Telephone Company. Follow the instructions at right to set your voice mail detector to the proper line.

  • Page 49: Using Flash

    Using Flash Press FLASH instead of the switch- hook when using custom calling services or when activating certain Centrex or PBX features. Operating Your System ONFEREN E FLASH VOLUME Press the FLASH button instead of pressing the switchhook to activate services such as Call Waiting or 3-Way Calling, or to activate certain PBX or Centrex features.

  • Page 50: Using Mute

    Using Mute To turn mute on/off during a call: Press MUTE. - The MUTE indicator turns ON. Press MUTE again to cancel MUTE. - The MUTE indicator turns OFF. Operating Your System Press MUTE to turn off your microphone so you cannot be heard HEADSET The Mute feature allows you to turn off your tele- phone’s microphone so that the other party can-...

  • Page 51: Using Do Not Disturb

    Using Do Not Disturb (DND) To activate Do Not Disturb: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Don’t Dsturb:OFF” appears in the display. Press the soft key under CHANGE. The display will now read “Don’t Dsturb:ON”.

  • Page 52: Using Line Reserve

    Using Line Reserve To reserve a line that is cur- rently being used: While the phone is on-hook and idle: Press HOLD. Press the desired LINE button. - The line indicator will turn from red to orange. To cancel Line Reserve: Press the LINE button again.

  • Page 53: Releasing Call Privacy

    Releasing Call Privacy To release call privacy during a call: If your system is set to have call priva- cy normally ON, it will automatically be on during each call. Press the CONFERENCE button any time you wish to turn the call privacy OFF during a particular call.

  • Page 54: Using Toll Restriction

    Using Toll Restriction To temporarily turn off toll restriction at a restricted telephone: Press HOLD. Enter the 4 digit toll restriction access code which was set at Station #11. If no code was set, the access code is the initial number set at the factory, which is “1234”.

  • Page 55: Using The Call Timer

    Using the Call Timer To view the elapsed time dur- ing your call: Simply view the display, which will auto- matically display the elapsed time dur- ing a call. To restart the timer from zero: Press the left arrow (<)button, which is found directly below the display.

  • Page 56: Using A Headset With Your Epic Telephone

    Note: We recommend that you use only the headset that TMC offers as an accessory for the Epic System, model number HS-8200, which has been tested to function properly with your telephone.

  • Page 57: Adjusting Your Telephone's Time And Date

    Adjusting Your Telephone's Time and Date Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Time/Date Set” appears in the display, and then press ENTER. The display will show the currently set time. Press the soft key under CHANGE, then enter the time as instructed in the display.

  • Page 58: Memory Features

    Memory Features Your EPIC telephone can store up to 56 of your most often dialed numbers in its memory. - 3 numbers into Upper Memory locations, which you can dial at the touch of a memory button; - 3 numbers into Lower Memory locations, which you can dial by pressing LOWER plus the desired memory button;...

  • Page 59: Using Memory Dial

    Using Memory Dial To store a memory dial num- ber: Press PROGRAM. - The display will read “Program...” Press the soft key under MEM. - The display will read “Select Location” Press the Memory button where you wish to store the number, or press LOWER followed by the desired memory button if you wish to store the number in a lower memory loca-...

  • Page 60: Using Personal Directory Dial

    Using Personal Directory Dial To store a personal directory dial number: Press PROGRAM. - The display will read “Program...” Press the soft key under MEM. - The display will read “Select Location” Press the “#” button. - The display will read “ Empty Location,”...

  • Page 61: Using Shared Directory Dial

    Using Shared Directory Dial To store a shared directory dial number: At Station #11: Press PROGRAM. - The display will read “Program...” Press the soft key under MEM. - The display will read “Select Location” Press the “ ” button. - The display will read “...

  • Page 62: Special Memory Features

    Memory Dialing Special Memory Features Storing a hyphen into memory: You can store hyphens in your memory dial numbers for easy reading. To insert a hyphen into a number you are storing, press PAGE. Each press of PAGE will insert a hyphen. Storing a dialing pause into memory: You can store a pause in a memory location for use with certain banking and long distance serv- ices.

  • Page 63: Memory Dialing

    Memory Dialing Special Memory Features (Continued) Storing one of the last five numbers dialed into memory: To store a redial number into memory, follow the instructions for entering a number into memory, except simply press REDIAL instead of manually dialing a number. You may then press the soft key under SCROLL to scroll through the last five numbers dialed.

  • Page 64: Intercom Operation

    Making Intercom Calls To intercom another station: Press the INTERCOM button, then dial the two-digit station number of the station you wish to intercom. To end the conversation, hang up or press the SPEAKER button. To intercom another station while you are on an outside call: Press the INTERCOM button.

  • Page 65: Answering Intercom Calls

    Answering Intercom Calls To answer an intercom call: If your phone is set to INTERCOM RING: Press the SPEAKER button or lift the handset and begin talking. If your phone is set to INTERCOM VOICE: You will hear one ring, then an alert tone followed by the caller’s voice.

  • Page 66: Making Pages

    Making Pages To page another station: Press PAGE. Dial the two-digit station number of the station you wish to page. After you hear the paging tone, speak towards the telephone or lift the handset and make your announcement. To make an All Page: Press the PAGE button twice.

  • Page 67: Blocking Pages At Your Telephone

    Answering Pages To answer a page directed to your station or an All Page: Lift the handset or press the SPEAKER or HEADSET button, or press the flashing INTERCOM but- ton. Replace the handset in the cradle or press the SPEAKER or HEADSET button to hang up.

  • Page 68: Selecting Intercom Ring, Intercom Voice, Or Handsfree

    Selecting Intercom Ring, Intercom Voice, or Handsfree To choose how your phone will respond to intercom calls: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Intercom Prefs” appears in the display, and then press ENTER.

  • Page 69: Using Off Hook Voice Announce

    Using Off Hook Voice Announce To make an off hook voice announcement: Make an intercom call to another ext. that is busy on an outside call. After you hear the confirming tone, you may make your announcement and your voice will be heard through the speaker at the called station.

  • Page 70: Monitoring A Room Using The Intercom

    Monitoring a Room Using the Intercom To monitor a room through the speakerphone of another sta- tion: Place an intercom call to telephone you wish to monitor. Press MUTE if you want to prevent sounds in your room from being heard at the monitored phone.

  • Page 71: Naming Stations

    Naming Stations To Name a Station in Your Epic System: At Station #11: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Station Naming” appears in the display, and then press ENTER. - The display will show the currently stored name for station #11, or indicate “No Name”...

  • Page 72: Answering System

    Answering System Setting Up and Operating Your Telephone’s Answering System Answering System Overview The answering system can store approximately 35 minutes of incoming mes- sages, memos and OGMs. If the answering system is full and cannot store any more messages, the display will show the message “Memory Full!” The Answering System lamp will light solid to indicate that your answering sys- tem is turned ON, and it will flash steadily if there are new messages.

  • Page 73: Turning Your Answering System On/Off

    Setting Up and Operating Your Telephone’s Answering System Turning your Answering System On/Off To turn your answering sys- tem on/off: Press P. - The display will read “Program...” Press the soft key under ANSW. The display will show the current Answering System setting.

  • Page 74: Recording Your Ogm

    Setting Up and Operating Your Telephone’s Answering System Recording your OGM To record your OGM: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT. - The display will read “OGM Setup.” Press the soft key under ENTER.

  • Page 75: Reviewing, Erasing Or Changing Your Ogm

    Answering System Setting Up and Operating Your Telephone’s Answering System Reviewing your OGM You may review your OGM at any time. To do this, follow the steps 1-4 on the previous page for recording your OGM. Then press the soft key under PLAY to review your OGM. Erasing your OGM To erase your OGM, follow the instructions on the previous page for recording your OGM.

  • Page 76: Listening To Your Messages

    Setting Up and Operating Your Telephone’s Answering System Listening to your Messages Play messages Press ]. The display will indicate how many new and how many saved messages are currently stored in the answering system. The voice will announce “You have xx new messages and xx saved messages.

  • Page 77: Saving A Message As New

    Setting Up and Operating Your Telephone’s Answering System Listening to your Messages (Continued) Jump forward During message playback, press f to jump forward 2 seconds in the current message If you wish you may press f repeatedly to go to the next message This feature is useful for skipping unimportant parts of messages.

  • Page 78: Changing Message Playback Speed

    Setting Up and Operating Your Telephone’s Answering System Changing Playback Speed To change playback speed: Press } to slow down message playback. Press } again at any time to resume normal playback speed. Answering System During message playback, press } to slow down message playback.

  • Page 79: Erasing Messages

    Setting Up and Operating Your Telephone’s Answering System Erasing messages To erase a message: While listening to the message, press E. The voice will say “Erased” as a confirmation that the message is erased. To erase all messages: During message playback, press E and keep it depressed for 5 seconds, until you hear the voice say “All Messages Erased.”...

  • Page 80: Setting Your Telephone's Pickup Delay

    Setting Up and Operating Your Telephone’s Answering System Setting your Telephone’s Pickup Delay To set your telephone’s pickup delay: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT repeatedly, until “Pickup Delay” appears in the display, and then press the soft key under ENTER.

  • Page 81: Recording A Memo Or Conversation

    Setting Up and Operating Your Telephone’s Answering System Recording a Memo or Conversation To record a memo or conver- sation: Press x. - Its LED will turn on to indicate that the phone is recording. Press . at any time to end the recording - The LED will turn off.

  • Page 82: Screening Calls

    Setting Up and Operating Your Telephone’s Answering System Screening Calls To turn Call Screening on/off: Press b to turn on the Call Screening feature. - The SCREEN CALLS indicator will turn ON. Press b again at any time to cancel the Call Screening feature.

  • Page 83: Setting Toll Saver On/Off

    Setting Up and Operating Your Telephone’s Answering System Setting Toll Saver On/Off To set Toll Saver on/off: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT repeatedly, until ”Toll Saver” appears in the display, along with the current setting.

  • Page 84: Setting Message Length

    Setting Up and Operating Your Telephone’s Answering System Setting Message Length To set Message Length: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT repeatedly, until ”Message Length” appears in the display, and then press the soft key under ENTER.

  • Page 85: Setting New Message Beep On/Off

    Setting Up and Operating Your Telephone’s Answering System Setting New Message Beep On/Off To set New Message Beep On/Off: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT repeatedly, until ”New Msg Beep” appears in the display, along with the current setting.

  • Page 86: Setting Up And Operating A Telephone As An Auto Attendant

    Setting Up and Operating a Telephone as an Auto Attendant Auto Attendant Overview If you wish you may set this phone as an Auto Attendant for your system. A phone set as an auto attendant will answer incoming calls and transfer them to other extensions in the system.

  • Page 87: Auto Attendant Sequence For Callers

    Answering System Setting Up and Operating a Telephone as an Auto Attendant Auto Attendant Overview (Continued) Auto Attendant Sequence for Callers When you set this phone as an Auto Attendant, it will automatically pick up a ringing line after the delay you have chosen (see “Setting Auto Attendant Pickup Delay on page 77).

  • Page 88: Setting Your Telephone As An Auto Attendant

    Setting Up and Operating a Telephone as an Auto Attendant Setting your Telephone as an Auto Attendant To set your telephone as an Auto Attendant: Press P. - The display will read “Program...” Press the soft key under ANSW. The display will show the current Answering System setting.

  • Page 89: Setting Up And Operating A Telephone As An Auto Attendant

    Setting Up and Operating a Telephone as an Auto Attendant Recording your Auto Attendant Day, Night and Zero-Out OGMs To record your Auto Attendant Day, Night and Zero-Out OGMs: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT.

  • Page 90: Reviewing, Erasing Or Changing An Auto Attendant Ogm

    Setting Up and Operating a Telephone as an Auto Attendant Reviewing, Erasing or Changing an Auto Attendant OGM To review an Auto Attendant OGM: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT. - The display will read “OGM Setup.”...

  • Page 91: Setting The Auto Attendant Pickup Delay

    Setting Up and Operating a Telephone as an Auto Attendant Setting the Auto Attendant Pickup Delay To set the Auto Attendant Pickup Delay: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT repeatedly, until ”AA Delay”...

  • Page 92: Setting The Auto Attendant Day And Night Times

    Setting Up and Operating a Telephone as an Auto Attendant Setting the Auto Attendant Day and Night Times To set the Auto Attendant Day and Night Times: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT repeatedly, until ”Night Timer Set”...

  • Page 93: Setting More Than One Phone As An Auto Attendant

    Setting Up and Operating a Telephone as an Auto Attendant Setting More than One Phone as an Auto Attendant To set more than one phone as an Auto Attendant: Follow the instructions on page 74 for setting the additional phone as an Auto Attendant.

  • Page 94: Advanced Auto Attendant Features

    Advanced Auto Attendant Features Using Additional Auto Attendant OGMs To record additional Auto Attendant OGMs: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT until “Advanced Setting” appears in the display, and then press the soft key under ENTER.

  • Page 95: Setting Separate Auto Attendant Ogms For Different Lines

    Advanced Auto Attendant Features Setting Separate Auto Attendant OGMs for Different Lines To set separate Auto Attendant OGMs for different lines: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT until “Advanced Setting”...

  • Page 96: Turning The Auto Attendant Off On One Or More Lines

    Advanced Auto Attendant Features Turning the Auto Attendant Off on One or More Lines To turn off the Auto Attendant on one or more lines: Follow the instructions on the previ- ous page for setting separate Auto Attendant OGMs for different lines. For step number 6, set any of the desired lines to “OFF.”...

  • Page 97: Choosing The Zero-Out Action

    Advanced Auto Attendant Features Choosing the Zero-Out Action To choose the Zero-Out Action: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT until “Advanced Setting” appears in the display, and then press the soft key under ENTER.

  • Page 98: Using Your System's All Transfer Feature With The Auto Attendant

    Advanced Auto Attendant Features Using your System’s All Transfer Feature with the Auto Attendant To use your system’s All Transfer Feature with the Auto Attendant: Follow the instructions on page 75 for recording your Auto Attendant OGM. Include instructions such as “Press 31 for Sales, 32 for Marketing, 33 for Customer Support...”...

  • Page 99: Pressing "#" To Leave A Message At The Auto Attendant

    Advanced Auto Attendant Features Pressing “#” to Leave a Message at the Auto Attendant To allow users to press “#” to leave a message at the auto attendant: Follow the instructions on page 75 for recording your Auto Attendant OGM. Be sure to include a phrase such as “To leave a message in the general mailbox, please press the “#”...

  • Page 100: Repeating An Auto Attendant Ogm

    Advanced Auto Attendant Features Repeating an Auto Attendant OGM To repeat an Auto Attendant OGM: While listening to an Auto Attendant OGM, the caller can press the corre- sponding number again to repeat the OGM from the beginning. To repeat the main menu: While listening to an Auto Attendant OGM, the caller can press “9”...

  • Page 101: Setting Night Message On/Off By Line

    Advanced Auto Attendant Features Setting the Night Message On/Off by Line To set the Night Message On/Off by Line: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT until “Advanced Setting”...

  • Page 102: Transferring Direct To Voice Mail

    Advanced Auto Attendant Features Transferring Direct to Voice Mail To transfer direct to voice mail: While listening to the Auto Attendant OGM, the caller may dial “8” fol- lowed by the desired extension number to transfer directly into that extension’s voice mail. Answering System This feature allows callers to leave messages directly in a person’s voice mail, without first ring-...

  • Page 103: Advanced Auto Attendant Features

    Advanced Auto Attendant Features Summary of Auto Attendant Actions The following table summarizes the possible digits the caller might press during an Auto Attendant message, along with the associated Auto Attendant response. Caller Dials Auto Attendant Response 11-26 Auto Attendant will transfer the call to the corresponding extension.

  • Page 104: Remote Operation

    Setting your Remote Code To set your remote code: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT repeatedly, until ”Remote Code:****” appears in the display. Press the soft key under CHANGE if you wish to change the Remote Code of this telephone, and then enter a 4-digit number.

  • Page 105: Remote Operation

    Connecting with the Answering System To connect with the answering system: Dial your telephone number. When the outgoing message starts playing, dial the 4-digit remote code. Note: If you wish to connect to another phone in the system, dial its extension number when the auto attendant answers.

  • Page 106: Expanding The Epic System

    Expanding the Epic System Your Epic system can accomodate up to 16 stations. The maximum number of lines will depend on how you choose to install the system. Standard Configuration This is the most common setup, and is the desired setup for most installations. This installation is also called “square”...

  • Page 107: Expanding The Epic System

    Expanding the Epic System Auxiliary Lines You may connect auxiliary lines to Lines 2, 3 or 4 at each station. An auxiliary line is a telephone number that is shared by two or more stations, but which is a different telephone number than the corresponding line at the other stations.

  • Page 108: Centrex Operation

    Using Centrex With Your EPIC Telephone To set up a private Centrex line at your telephone: Connect the desired private Centrex line to your telephone. Follow the instructions on page 19 for setting up private lines. To assign a distinctive ring to your Centrex line: Follow the instructions for assigning distinctive rings, which are found on...

  • Page 109: Storing The Centrex Prefix

    Storing the Centrex Prefix To store the Centrex prefix: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Centrex Prefix” appears in the display, then press ENTER. The display will show the currently stored Centrex prefix, or indicate “XXXXXXX”...

  • Page 110: Setting Up A Telephone As A Centrex Console

    Setting up a Telephone as a Centrex Console To set up a telephone as a Centrex console: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Centrex Console” appears in the display, and then press ENTER.

  • Page 111: Setting A Telephone To Ring A Centrex Console

    Setting a Telephone to Ring a Centrex Console To set up a telephone to ring a Centrex console: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Ring Console” appears in the display, and then press ENTER.

  • Page 112: Using Centrex Auto Attendant

    Using Centrex Auto Attendant Setting Centrex Transfer On/Off: Press P. - The display will read “Program...” Press the soft key under ANSW. Press the soft key under NEXT until “Advanced Setting” appears in the display, and then press the soft key under ENTER.

  • Page 113: Centrex Operation

    Storing the Dial Prefix To store the Dial prefix: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Dial Prefix” appears in the display, and then press ENTER. The display will show the current Dial Prefix setting.

  • Page 114: Additional Information

    Using Other Telephones With Your EPIC Telephone Using other EPIC intercom telephones Your EPIC telephone is fully compatible with other EPIC intercom phones from TMC. You may mix and match basic, voice mail, and cordless versions as well as mixing and matching EPIC tele- phones with different numbers of lines.

  • Page 115: Using The Data/Fax Jack

    Using the Data/Fax Jack To connect a modem or a fax machine to your Epic phone: Simply plug your modem or fax machine into the data/fax jack on the side of the telephone. Using the Network Services Button To activate a Network Service: While the phone is on-hook and idle, press the NETWORK SERVICES button.

  • Page 116: Using Optional External Feature Module

    Using Optional External Feature Module External Feature Module set as a Music On Hold Adapter Install External Feature Module. Follow the instructions to set it as a Music on Hold Adapter. Connect a radio or continuous loop recording to the Adapter. External Feature Module set as an External Paging Adapter Install External Feature Module.
  • Page 117 Using Optional External Feature Module (Continued) External Feature Module set as a Door Intercom/Door Opener Adapter Install External Feature Module. Follow the instructions to set it as a Door Intercom Adapter. Connect a door intercom speaker to the Adapter. If you wish, you may connect a mag- netic door strike to the Adapter.

  • Page 118: Setting Line Buttons To Auto Seize Speakerhone Or Headset

    Setting Line Buttons to Auto Seize Speakerphone/Headset To choose whether the Speakerphone or Headset will be automatically seized when you press a LINE button: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until ”Line But” appears in the display, along with the current setting.

  • Page 119: Locking Station Assignments

    Locking Station Assignments To lock your telephone’s sta- tion assignment: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER. Press the soft key under NEXT repeatedly, until “Station#”...

  • Page 120: Replacing Your Battery

    Replacing Your Battery Make sure the AC cord remains attached to the telephone and to an electrical outlet. Turn the telephone over. Remove desk pedestal/wall mount bracket if attached. Remove battery door cover by using the tip of a ball-point pen, or paper clip, or similar object to release the battery door tab.

  • Page 121: Adjusting Held Call Reminder

    Adjusting Held Call Reminder Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Hold Remind” appears in the display. The display will show the currently set held call reminder time. Press the soft key under CHANGE repeatedly, until the desired held call reminder time is displayed.

  • Page 122: Adjusting Auto Hold Drop Time

    Adjusting Auto Hold Drop Time Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until ”Advanced Setting” appears in the display, and then press ENTER. Press the soft key under NEXT repeatedly, until “Hold Drop Time” appears in the display, and then press ENTER.

  • Page 123: Adjusting Flash Length

    Adjusting Flash Length Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER. Press the soft key under NEXT repeatedly, until “Flash Length” appears in the display, and then press ENTER.

  • Page 124: Erasing All Feature Settings

    Erasing All Feature Settings To erase all feature settings at a particular telephone: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER. Press the soft key under NEXT until “Erase Settings”...

  • Page 125: Setting The Loop Voltage Detector

    Setting the Loop Voltage Detector To set your telephone’s loop voltage detector: Press PROGRAM. - The display will read “Program...” Press the soft key under NEXT repeatedly, until “Advanced Setting” appears in the display, and then press ENTER. Press the soft key under NEXT repeatedly, until “Loop Detect”...

  • Page 126: Troubleshooting Guide

    You may find your problem and solution listed below. If not, call TMC’s toll-free customer support line at 1-800-TMC-1638, and an expert will walk you through your problem. You may also use this toll-free line if you ever have a question that is not answered in your User’s Guide.
  • Page 127 Disconnect Line 1 from dial tone at the network interface. If this solves the problem, then the interference is coming from outside over Line 1. If this is the case, call TMC to request an RF line filter, which will be sent to you free of charge.
  • Page 128 Troubleshooting Guide (Continued) Problem The telephone remains on hold after the call is picked up at another telephone. The line LED flashes when a call comes in, but the tele- phone does not ring. Some telephones do not ring. The telephone does not oper- ate during a power outage.
  • Page 129 Line LEDs will be flashing. Press D, then press P. This completes the resetting procedure. If you continue to have problems, call TMC’s toll-free cus- tomer support line at 1-800-TMC-1638. If you cannot cor- rect the problem, disconnect the telephone and refer to the...

  • Page 130: Fcc Information

    TMC-1638 for repair and/or warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved. Do not attempt to repair or modify this equipment. Please contact TMC Corporation for information on obtaining service for this product.

  • Page 131: Automatic Dialers

    FCC Information (Continued) This equipment is capable of providing users access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990. Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

  • Page 132: Warranty Information

    Two years. What will TMC do? We will repair or, at our option, replace your TMC product at no charge to you. If we repair your product, we may use reconditioned replacement parts. If we choose to replace your product, we may replace it with a reconditioned one of the same or of a similar design.
  • Page 133 Limitations and Exclusions This warranty is the only one we offer for your TMC product, and it sets forth all our responsi- bilities regarding your TMC product. There are no other express warranties.

  • Page 134: Index

    32-33, 46-47 <, 32-33, 46-47 >, AA Day OGM, AA Night OGM and AA Zero- Out OGM, 75-76 AA Delay, AA OGM2-8, 80-81 Access Code, Accessories, v, 102-103 Additional Auto Attendant OGMs, Ans System:OFF, ON or AA, Answering System, 58-91 Answering System Overview, Auto Attendant, 72-89...
  • Page 135 Installation - identifying existing wiring, - planning your installation, - installing desk/table phones, - installing wall mounted phones, - assigning station numbers, - verifying proper installation, Length:UNLIMITED, 1 MINUTE or ANNC ONLY, Line But: SPEAKER or HEADSET, Line Preference, Line Reserve, Line Selection, Location of Controls, xi-xii...

  • Page 136: Index

    26, 49 Remote Code, 90-91 Remote Commands, Resetting Your Phone, Restricting Your Phone, 14-17 Ring Centrex Console, Ringer Settings, Room Monitoring, Safety Information, Setting Up Your System, 10-19 - erasing all feature settings, Shared Directory Dials, 44, 25, 50-56 Speed Dials, Standard Configuration, 2, Station Number Assignment, Station Programming...
  • Page 137 TMC Corporation 2540 Route 130, Unit 117 Cranbury, NJ 08512 (609) 860-1830 Toll-free 1-800-TMC-1638 Fax (609) 860-8980 www.tmccorporation.com ©2005 TMC Corporation Printed in China LIBxxxYY Rev 1.2 TMC EV4500 092005...

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