TMC EPIC EV4500 User Manual page 87

Answering System
Setting Up and Operating a Telephone as an Auto Attendant
Auto Attendant Overview (Continued)
Auto Attendant Sequence for Callers
When you set this phone as an Auto Attendant, it will automatically pick up a
ringing line after the delay you have chosen (see "Setting Auto Attendant Pickup
Delay on page 77).
When a caller enters an extension number after hearing the Auto Attendant
OGM, the voice announces "Please wait while I try that extension," and then
transfers the call to the desired extension.
If that extension does not pick up after 35 seconds, the Auto Attendant will pick
up the call again and replay the OGM, giving the caller an opportunity to enter
another extension.
IMPORTANT NOTE: If you want callers to be able to leave messages in a gen-
eral mailbox, you must include a phrase in your Auto Attendant OGM such as
"To leave a message in the general mailbox, please press the "#" button." When
the caller presses "#", he will be able to leave a message at the Auto Attendant.
If the caller does not enter any extension number after hearing the Auto
Attendant OGM, the Auto Attendant will replay the message, then wait again for
input, then say "Good bye" and drop the call.
If the caller presses after hearing the Auto Attendant message, the Auto
0
Attendant will play the Zero-Out OGM, or do whatever you have set as the
Zero-Out Action (see page 83).
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