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Summary of Contents for TMC EPIC EV4500
- Page 1 Technical Guide EV4500 ET4300 for Installation and 810-ECA 800-EFM Maintenance Please read before using telephone.
- Page 2 Getting Started Technical Guide for Installation and Maintenance What is the Epic System? The Epic System is a 4-Line 16 Station Intercom Speakerphone with Caller ID that provides small businesses with tremendous capabilities that, until now, have only been available in larger, complex systems costing much more. The Epic System is very easy to install, there’s no complicated wiring or central controller unit;...
- Page 3 Getting Started Important note – The advanced features of this telephone work by sending a data or inter- com signal over Line 1. Important Notes on DSL: The micro filters that may have been provided by the DSL provider to prevent interference with telephones are NOT compatible with these Epic telephones, since these same filters will also block the data signals of the system from traveling between the phones.
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Page 4: Getting Started
Getting Started Getting Started Important note – The structured wiring for the Epic System can either be “Daisy Chained” (Fig. 1 below), or “Homerun” (Fig. 2 below). We recommend using “Twisted Pair” cable whenever possible. The total cumulative length of cabling in the installation should not exceed 1000 feet. Fig. - Page 5 Installing Your System Installing Your System In order for you to properly connect your EPIC System to an existing wiring system, it is im- portant that you understand its configuration. The following are the most common multiple line situations. They consist of either one or both types of standard telephone jacks: The RJ11 Single Line Jack and the RJ14 Double Line Jack.
- Page 6 Installing Your System Up to 16 Epic System telephones may be connected to form your office/home configuration. Each phone must be assigned a different station number, from 11 to 26. Important note – Each Epic System telephone must be connected to the same Line 1 tele- phone number for proper operation.
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Page 7: Installation Worksheet
Installing Your System Installation Worksheet Station User’s Name or Line 1 Line 2 Line 3 Line 4 Number Telephone Location Tel # Tel # Tel # Tel # Stn. 11 Shared Stn. 12 Shared Stn. 13 Shared Stn. 14 Shared Stn. -
Page 8: Setting Up Private, Auxiliary And Unconnected Lines
Installing Your System Important note – If you have circled anything other than “Shared” on the worksheet, you must follow the instructions below to set each phone as you have marked on the worksheet. Setting Up Private, Auxiliary and Unconnected Lines To program: While you must share the same Line 1 telephone num- ber at all the stations, you may choose to leave some... -
Page 9: Install Desk/Table Top Phone
Installing Your System Install Desk/Table Top Phone Connect First Line Cord Connect one end of a long telephone line cord to the jack on the bottom of the telephone labeled L1/L2. Connect the other end directly to the wall jack labeled lines 1 & 2. Connect Second Line Cord Connect one end of a long telephone line cord to the jack on the back of the tele-... -
Page 10: Verifying Proper Installation
Installing Your System Assigning Station Number To program: Press PROGRAM. The display will read “Program...” Press the soft key under NEXT. The display will show the currently assigned station number. Until a telephone is assigned a station number, the Press the soft key under CHANGE telephone will not operate, The choices are Station #1 repeatedly, until the desired station through and the display will read “station #7?. -
Page 11: Troubleshooting
Troubleshooting Troubleshooting Important note – The following troubleshooting techniques are mandatory to effectively troubleshoot the Epic system. These steps should be performed in the order listed below. Verify proper installation See Page 9 of the “ET4300 User Guide” for instructions. Reset the phone See “Instructions for resetting the ET4300 telephone”... - Page 12 Troubleshooting Notes on SYSTEM WIDE problems: Please keep in mind that these telephones stalled) then unplug the AC adapter from the and feature modules communicate with one phone. You should always reset the unit by another over the internal line one wiring. They reinitializing the software after the unit is pow- share data and are able to intercom one an- ered back up.
- Page 13 (with with the ET4300. Line one must remain one that works properly) to determine if un-filtered for the phone system to oper- the original handset is malfunctioning. ate normally. TMC will replace the bad handset for the customer.
- Page 14 Troubleshooting Guide for the ET4300 One or More Lines Not Working Are they using the supplied line cords? Are the line cords securely plugged into the line cord inputs (not the “Data Fax” jack)? Remember the wall bracket must be removed to access these connec- tion points on the telephone set.
- Page 15 The source of most interference i.e. Crosstalk, Radio Frequency Inter- ference, Dropping Intercom calls, is due to using improper line cords i.e. 25’ non twisted pair. Solution – TMC offers 25’ twisted pair line cords. Incompatible devices such as DSL filters, other brand KSU-less phones can also cause problems.
- Page 16 Troubleshooting Guide for the ET4300 Phones are not communicating with Please Note: These multi-line intercom speakerphones network with each other each another over the line one wiring; if line one is not the same on all phones they will not communicate with each other. A problem I Not able to Intercom between encounter quite often is that the line cords are simply switched in the Stations, display reads:...