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1.7.
Procedure for technical support
Procedure to follow for any technical support request:
A
Collect the required information for a technical assistance request.
→ Product identification (see 2.2. Serial label location, page 11 and 9.3. Recommendations,
page 105);
→ Problem description of the device.
B
Please refer to the chapter, 10. Troubleshooting, page 118. If the problem persists contact your
supplier.
1.8.
Copyright
© 2019 Pentair International Sàrl All rights reserved.
1.9.
Limitation of liability
Pentair Quality System EMEA products benefit, under specific conditions, from a manufacturer
warranty that may be invoked by Pentair's direct customers. Users should contact the vendor of this
product for applicable conditions and in case of a potential warranty claim.
Any warranty provided by Pentair regarding the product will become invalid in case of:
•
improper installation, improper programming, improper use, improper operation and/or
maintenance leading to any kind of product damages;
•
improper or unauthorized intervention on the controller or components;
•
incorrect, improper or wrong connection/assembly of systems or products with this product and
vice versa;
•
use of a non-compatible lubricant, grease or chemicals of any type and not listed by the
manufacturer as compatible for the product;
•
failure due to wrong configuration and/or sizing.
Pentair accepts no liability for equipment installed by the user upstream or downstream of Pentair
products, as well as for process/production processes which are installed and connected around or
even related to the installation. Disturbances, failures, direct or indirect damages that are caused by
such equipment or processes are also excluded from the warranty. Pentair shall not accept any
liability for any loss or damage of profits, revenues, use, production, or contracts, or for any indirect,
special or consequential loss or damage whatsoever. Please refer to the Pentair List Price to know
more about terms and conditions applicable to this product.
Ref. MKT-IM-019 / E - 14.10.2019
Installer Manual Fleck 5812 - XTR - Generalities
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