Chapter 7: Support And Service; In North America; Technical Support; World Wide Web - RadiSys EPC - 6A Hardware Reference Manual

Chapter 7
Support and Service

In North America

Technical Support

RadiSys maintains a technical support phone line at (503) 615-1100 that is staffed
weekdays (except holidays) between 8 AM and 5 PM Pacific time. If you have a problem
outside these hours, you can leave a message on voice-mail using the same phone number.
You can also request help via electronic mail or by FAX addressed to RadiSys Technical
Support. The RadiSys FAX number is (503) 615-1150. The RadiSys E-mail address is
support@radisys.com. If you are sending E-mail or a FAX, please include information on
both the hardware and software being used and a detailed description of the problem,
specifically, how the problem can be reproduced. We will respond by E-mail, phone or
FAX by the next business day.
Technical Support Services are designed for customers who have purchased their products
from RadiSys or a sales representative. If your RadiSys product is part of a piece of OEM
equipment, or was integrated by someone else as part of a system, support will be better
provided by the OEM or system vendor that did the integration and understands the final
product and environment.

World Wide Web

RadiSys maintains an active site on the Technical Support:world wide web access. The
home-page URL is:
http://www.radisys.com
The site contains current information about the company and locations of sales offices,
describes new and existing products, provides contacts for sales, service, and technical
support information, and offers news about the company. You can also send E-mail to
RadiSys using the web site. All requests for sales, service, and technical support
information receive a prompt response.

Repair Services

Factory Repair Service is provided for all RadiSys products. Standard service for all
RadiSys products covers factory repair with customers paying shipping to the factory and
RadiSys paying for return shipment. Overnight return shipment is available at customer
expense. Normal turn-around time for repair and re-certification is five working days.
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