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TROUBLESHOOTING
30
TROUBLESHOOTING
Before Calling for Service
If there is a problem with the product, check the following first before calling for service.
Problem
• Power cord not plugged in.
Air purifier does
not turn on.
• Incorrect power rating.
• Pre-filter is clogged.
Air output is
weak, product
• Dust accumulation on the
makes a noise.
Allergy HEPA Filter.
• Indoor air quality is very bad.
• Dust has built up on the
prefilter or Allergy HEPA Filter.
Air purification
• Usage area is too large.
does not work
well.
• Nearby objects are blocking air
circulation.
• The product is installed in a
corner.
• Installed in area with heavy
smoke or odors.
Strange odor
coming from air
outlet.
• Odor coming from deodorizing
filter.
There is an odor,
• Odor sensor may not respond
but the Indicator
to food odors as harmful.
lamp does not
change.
• Air purifier may be unable
to process amount of
Air quality
contamination in air.
shows red
continuously.
• Water or oil sprayed near air
purifier.
• Lock function is enabled.
Buttons do not
work.
Possible Cause
Solutions
• Plug cord securely into socket.
• Make sure outlet is rated for 220-240V.
• Clean the pre-filter.
• Replace the Allergy HEPA Filter.
• Ventilate the room before using the air
purifier.
• Clean the pre-filter or replace the
Allergy HEPA Filter.
• Use the product in a smaller area or an
area more protected from the influx of
outside air.
• Remove nearby obstacles or move the
product to a different location.
• Move the product.
• Very heavy smoke or odors may
degrade the performance of the filters.
Ventilate the area before using the air
purifier.
• Replace the deodorizing filter.
• Odor sensor may not respond to
food odors as harmful, but odors are
removed by the deodorizing filter.
• Try moving product to another room to
clear the indicator.
• Do not spray water or oil near the air
purifier.
• Press the
Light button for 3
seconds to disable the lock function.
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