Diagnosis Using Sound - LG AS40GWWK0 Owner's Manual

Diagnosis Using Sound

• This only applies to the models with the
Use this function if you need an accurate diagnosis by an LG Electronics service center when the
product malfunctions or fails. Use this function only to contact the service representative, not during
normal operation. Smart Diagnosis™ can not be activated unless the appliance is connected to power.
1. Open the LG Smart ThinQ application on the smart phone.
2. Press Smart Diagnosis button.
3. Follow the instructions on the smart phone.
4. Press and hold the Indicator button for 5 seconds or more to execute the Smart Diagnosis function.
5. Place the phone near the product.
• The microphone on your phone should face the Smart Diagnosis (
not remove the phone from the product while data is being transmitted.
• You need to keep the phone near the product while the data is being transmitted for Smart
Diagnosis.
• The data transfer sound may be harsh to the ear while the smart diagnosis data is being
transmitted, but do not take the phone off the product for accurate diagnosis until the data
transfer sound has stopped.
6. After the data transfer is complete, the service agent will explain the result of the smart diagnosis.
• After the counselor explains the diagnosis result, take the recommended measures.
Note
• The Smart Diagnosis function depends on the local call quality.
• The communication performance will improve and you can receive better service if you use the
home phone.
• The diagnosis data transmission may not be smooth due to poor communication quality, in
which case, the smart diagnosis service may not be provided properly.
SMART FUNCTIONS
logo.
25
) logo on the back. Do