HP EliteBook x360 830 G5 Maintenance And Service Manual
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HP EliteBook x360 830 G5 Maintenance And Service Manual

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Maintenance and Service Guide

HP EliteBook x360 830 G5 Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP EliteBook x360 830 G5

  • Page 1: Maintenance And Service Guide

    Maintenance and Service Guide HP EliteBook x360 830 G5 Notebook PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel and Core are trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions or Corporation or its subsidiaries in the U.S.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right ..................................6 Left ..................................8 Display ..................................9 Keyboard area ..............................10 TouchPad ............................10 Lights ..............................11 Speakers and fingerprint sensor ....................... 12 Special keys ............................13 Hot keys (select products only) ......................
  • Page 8 Fingerprint sensor board ........................58 Power button board .......................... 59 Top cover with keyboard ........................60 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 61 Using Computer Setup ............................61 Starting Computer Setup ........................61 Navigating and selecting in Computer Setup ................... 61 Restoring factory settings in Computer Setup .................
  • Page 9 Backing up information and creating recovery media ..................70 Using Windows tools ......................... 70 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..70 Restoring and recovery ............................71 Restoring, resetting, and refreshing using Windows tools .............. 71 Recovering using HP Recovery media ....................
  • Page 10 Questions and answers ............................80 Using HP Sure Start (select models only) ......................81 13 Recycling ..............................82 Index ................................83...

  • Page 11: Product Description

    @ 30 Hz Supports 2 external monitors when on the HP Elite 90W Thunderbolt 3 Dock; Max resolution = 2.5K @ 60 Hz (DisplayPort 1) and 2.5K @ 60 Hz (DisplayPort 2) or 4K @ 60 Hz (one DisplayPort) and 4K @ 60 Hz (Type-C output port using a Type C-to-DP adapter) Supports 2 external monitors when on the HP Thunderbolt Dock 120W G2;...
  • Page 12 ● Intel Dual Band Wireless-AC 8265 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 (non-vPro) WLAN antennas (2) configured at top of display panel Support for HP LAN-Wireless Protection (WLAN/LAN/WWAN switching) Support for HP Connection Optimizer Support for Miracast-certified devices...
  • Page 13 Power requirements Battery 4-cell, 53 Whr, HP Long Life lithium polymer soft-pack battery HP Fast Charge Technology (50% in 30 minutes with 65 W AC adapter) AC adapter 65 W HP Smart AC adapter, 4.5 mm, right angle 65 W HP Smart AC adapter, 4.5 mm, right angle – Argentina...
  • Page 14 45 W HP Smart AC adapter, 4.5 mm, right angle 45 W HP Smart AC adapter, 4.5 mm, right angle – Argentina 45 W HP Smart AC adapter, 4.5 mm, right angle – 2-prong (Japan only) 45 W HP Smart AC adapter, USB Type-C, straight Power cord 3-wire plug,1.0 m, conventional power cord (C5)
  • Page 15 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Home 64 StF MSNA for Higher Education Strategic Windows 10 Pro 64 Windows 10 Pro 64 Chinese Market Windows 10 Pro 64 StF MSNA Plus...

  • Page 16: Components

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select ▲ HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 17 Table 2-1 Right-side components and their descriptions (continued) Component Description HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device. USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

  • Page 18: Left

    Left-side components and their descriptions Component Description USB SuperSpeed port with HP Connects a USB device, provides high-speed data transfer, and even when the Sleep and Charge computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Display...

  • Page 20: Keyboard Area

    Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 21: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Fn lock light On: The key is locked. For more information, see Hot keys (select products only) on page Mute light On: Computer sound is off.

  • Page 22: Speakers And Fingerprint Sensor

    Speakers and fingerprint sensor Table 2-6 Speakers and fingerprint sensor and their descriptions Component Description Speakers Produce sound. Fingerprint sensor (select products only) Allows a fingerprint logon to Windows, instead of a password logon. To use the fingerprint sensor, place your finger on the ▲...

  • Page 23: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Hot keys (select products only) on page Windows key Opens the Start menu.

  • Page 24: Hot Keys (Select Products Only)

    Hot keys (select products only) A hot key is the combination of the key and another key. To use a hot key: ▲ Press the key, and then press one of the keys listed in the following table. Table 2-8 Hot keys and their descriptions Description Turns on scroll lock.

  • Page 25: Top

    NOTE: Refer to the illustration that most closely matches your computer. Table 2-10 Top components and their descriptions Component Description WLAN antennas Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs).

  • Page 26: Labels

    Locate this information before you contact support. Table 2-11 Identifying the service label Component HP product name Model number Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 27: Inserting A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer: Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 28: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Table 3-1 Computer major component part numbers and their descriptions Item Component Spare part number Display assembly, touch screen: 220 nits L56434-001 220 nits, WWAN L56435-001 400 nits L56436-001 400 nits, WWAN L56437-001 400 nits, WWAN, anti glare L56438-001 1000 nits, BrightView, WWAN, privacy L56439-001 1000 nits, BrightView, privacy L56440-001...
  • Page 30 Table 3-1 Computer major component part numbers and their descriptions (continued) Item Component Spare part number (13) Heat sink (includes replacement thermal material) L56445-001 (14) L56444-001 (15) Solid-state drive EMI shield (included in Bracket Kit) L56447-001 (Bracket Kit) (16) Solid-state drive (M.2): 2 TB, PCIe, NVMe, TLC L60460-001 1 TB, PCIe, NVMe, TLC...

  • Page 31: Mass Storage Devices

    Mass storage devices Table 3-2 Mass storage part numbers and their descriptions Component Spare part number Solid-state drive (M.2): 2 TB, PCIe, NVMe, TLC L60460-001 1 TB, PCIe, NVMe, TLC L60457-001 512 GB, PCIe, NVMe, TLC L60463-001 512 GB, PCIe, NVMe, TLC, self-encrypting drive (SED), Opal 2 L60462-001 512 GB, SATA-3.

  • Page 32: Cable Kit

    Cable Kit Table 3-4 Cable Kit part number, components, and their descriptions Item Component Spare part number Cable Kit, includes the following cables: L56450-001 Power button board cable TouchPad cable NFC cable NFC antenna cable Card reader cable Chapter 3 Illustrated parts catalog...

  • Page 33: Plastics Kit

    Plastics Kit Table 3-5 Plastics Kit part number, components, and their descriptions Item Component Spare part number Plastics Kit, includes the following parts: L56454-001 SIM tray SIM insert Fingerprint sensor insert Smart card reader insert Plastic I/O bracket Plastics Kit...

  • Page 34: Bracket Kit

    Bracket Kit Table 3-6 Bracket Kit part number, components, and their descriptions Item Component Spare part number Bracket Kit, includes the following parts: L56447-001 USB bracket Fingerprint sensor bracket Solid-state drive EMI shield Memory module EMI shield Chapter 3 Illustrated parts catalog...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-marking, non-conductive pry tool ● Magnetic screwdriver ● Phillips P1 screwdriver ● Phillips P0 screwdriver ● Torx T5 screwdriver ●...

  • Page 36: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 38: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. ●...

  • Page 39: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 40: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 41: Bottom Cover

    Bottom cover Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover for use in models without WWAN L56448-001 Bottom cover for use in models with WWAN L56449-001 Before removing the bottom cover, follow this step: Prepare the computer for disassembly (Preparation for disassembly on page 30).
  • Page 42 Rotate the top (hinge side) of the cover up, and then lift it off the computer (2). Reverse this procedure to install the bottom cover. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 43: Battery

    Battery Table 5-2 Battery description and part number Description Spare part number Battery (4-cell, 53 Whr) L34449-002 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover on page 31).

  • Page 44: Wlan Module

    WLAN module Table 5-3 WLAN module descriptions and part numbers Description Spare part number Intel Dual Band Wireless-AC 8265 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 (non-vPro) 910264-852 Intel Dual Band Wireless-AC 8265 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 (vPro) 918855-852 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
  • Page 45 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 46: Wwan Module

    WWAN module The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Table 5-4 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced (Cat 9) L15398-002 Intel XMM 7560 LTE-Advanced Pro (Cat 16) L27188-002 Intel XMM 7262 LTE-Advanced (Cat 6) L35286-002...
  • Page 47 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 48: Solid-State Drive

    Solid-state drive Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number 2 TB, PCIe, NVMe, TLC L60460-001 1 TB, PCIe, NVMe, TLC L60457-001 512 GB, PCIe, NVMe, TLC L60463-001 512 GB, PCIe, NVMe, TLC, self-encrypting drive (SED), Opal 2 L60462-001 512 GB, SATA-3.
  • Page 49 Remove the Phillips M2.0 × 2.0 screw (1), and then pull the solid-state drive module from the socket (2). Reverse this procedure to install the solid-state drive. Component replacement procedures...

  • Page 50: Memory Module

    Memory module Table 5-6 Memory descriptions and part numbers Description Spare part number 16 GB memory module 937438-852 8 GB memory module 937236-852 4 GB memory module L10598-852 Memory module EMI shield (included in Bracket Kit) L56447-001 (Bracket Kit) Before removing the memory modules, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30).
  • Page 51 Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same procedure to remove both memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.

  • Page 52: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing the computer.

  • Page 53: Display Assembly

    Display assembly Table 6-1 Display assembly descriptions and part numbers Description Spare part number Display assembly, 220 nits L56434-001 Display assembly, 220 nits, WWAN L56435-001 Display assembly, 400 nits L56436-001 Display assembly, 400 nits, WWAN L56437-001 Display assembly, 400 nits, WWAN, anti glare L56438-001 Display assembly, 1000 nits, BrightView, WWAN, privacy L56439-001...
  • Page 54 Open the display to open the hinges (1). Remove the seven Phillips M2.5 × 5.0 screws (2) that secure the display hinges to the computer. Separate the display from the computer by pulling the display up and away from the computer (3). Reverse this procedure to install the display assembly.

  • Page 55: Rtc Battery

    RTC battery Table 6-2 RTC battery description and part number Description Spare part number RTC battery not spared Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 42). Remove the bottom cover (see Bottom cover on page 31).

  • Page 56: Nfc Module

    NFC module Table 6-3 NFC module description and part number Description Spare part number NFC module (includes cables) L56453-001 Before removing the NFC module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 42). Remove the bottom cover (see Bottom cover on page 31).

  • Page 57: Touchpad

    TouchPad Table 6-4 TouchPad descriptions and part numbers Description Spare part number TouchPad for use in models with NFC (includes TouchPad cable and NFC antenna) L56457-001 TouchPad for use in models without NFC (includes TouchPad cable) L56458-001 Before removing the TouchPad, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 42).

  • Page 58: Card Reader Board

    Card reader board Table 6-5 Card reader board description and part number Description Spare part number Card reader board (includes cable) L56452-001 Before removing the card reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 42).

  • Page 59: Nfc Interface Board (Models Without A Card Reader)

    NFC interface board (models without a card reader) Table 6-6 NFC interface board description and part number Description Spare part number NFC interface board L59058-001 Card reader insert (for use in models without a card reader; available in the Plastics Kit) L56454-001 (Plastics Kit) Before removing the NFC interface board, follow these steps: Prepare the computer for disassembly...

  • Page 60: Fan

    Table 6-7 Fan description and part number Description Spare part number L56444-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 42). Remove the bottom cover (see Bottom cover on page 31). Disconnect the battery (see Battery on page 33).

  • Page 61: Heat Sink

    Heat sink Table 6-8 Heat sink description and part number Description Spare part number Heat sink L56445-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 42). Remove the bottom cover (see Bottom cover on page 31).
  • Page 62 Clean and reapply thermal material to the surfaces of the system board component (1) and the heat sink (2) each time the heat sink is removed. Reverse this procedure to install the heat sink. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 63: System Board

    System board All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Table 6-9 System board descriptions and part numbers Description Spare part number System board with Intel Core i7-8650U processor L56433-xx1 System board with Intel Core i7-8650U processor (On Storage Recovery [OSR]) L56432-xx1 System board with Intel Core i7-8550U processor L56431-xx1...
  • Page 64 (8) Keyboard backlight cable (ZIF) (9) Keyboard cable (ZIF) (10) RTC battery cable (11) Fingerprint board cable (ZIF) (12) Remove the SIM card holder for the slot The SIM card holder is available in the Plastics Kit using spare part number L56454-001. Remove the five Phillips M2.0 ×...
  • Page 65 Remove the Phillips M2.0 × 3.5 screw that secures the metal USB bracket to the computer (3), and the remove the bracket (4). The USB bracket is available in the Bracket Kit using spare part number L56447-001. Remove the two Phillips M2.0 × 2.5 screws that secure the system board to the computer. Component replacement procedures...
  • Page 66 Lift the right side of the system board (1), and then pull the system board to the right to remove it from the computer (2). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 67: Speakers

    Speakers Table 6-10 Speaker description and part number Description Spare part number Speakers (includes cable) L56456-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 42). Remove the bottom cover (see Bottom cover on page 31).

  • Page 68: Fingerprint Sensor Board

    Fingerprint sensor board Table 6-11 Fingerprint sensor board and insert descriptions and part numbers Description Spare part number Fingerprint sensor board (includes cable and gasket) L56446-001 Fingerprint sensor insert (for use in models without a fingerprint sensor; available in the Plastics Kit) L56454-001 (Plastics Kit) Before removing the fingerprint sensor board, follow these steps: Prepare the computer for disassembly...

  • Page 69: Power Button Board

    Power button board Table 6-12 Power button board description and part number Description Spare part number Power button board (includes holder and cable) L56451-001 Before removing the power button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 42).

  • Page 70: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part numbers for the top cover with keyboard. The second table provides the country codes. Table 6-13 Top cover with keyboard description and part number Description...

  • Page 71: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ▲ Navigating and selecting in Computer Setup ●...

  • Page 72: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 73: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 74: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 75: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 76: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 77: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 78: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 79 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 80: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...

  • Page 81: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 82: 10 Specifications

    10 Specifications Table 10-1 Computer specifications Metric U.S. Computer dimensions 306.7 mm Width 12.07 in 215.2 mm Depth 8.47 in 17.8 mm Height (anti glare models) 0.70 in 16.9 mm Height (non-anti glare models) 0.66 in Weight 1350.0 g 2.97 lbs Input power Rating Operating voltage and current...

  • Page 83: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 84: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 85 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 86: 12 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 87 Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. During the reboot, press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

  • Page 88: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 89 Fingerprint reader 512 KB flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage...

  • Page 90: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 91: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 92: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 93: Index

    61 downloading an update 62 scroll lock 14 connector, power 7 updating 62 using 14 Bluetooth label 16 HP PC Hardware Diagnostics UEFI boot order display assembly downloading 67 changing using the f9 prompt removal 43 starting 67...
  • Page 94 3 AC adapter and battery 7 media 71 USB SuperSpeed 7 battery 7 USB flash drive 71 USB SuperSpeed port with HP call answer 11 recovery media Sleep and Charge 8 call end 11 creating using HP Cloud Recovery...
  • Page 95 16 traveling with the computer 16 serviceability, product description 5 setup utility USB SuperSpeed port with HP Sleep navigating and selecting 61 and Charge, identifying 8 restoring factory settings 61 USB SuperSpeed port, identifying 7 sharing or presenting light,...

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