HP Spectre x360 13 Maintenance And Service Manual
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HP Spectre x360 13 Maintenance And Service Manual

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HP Spectre x360 13 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Spectre x360 13

  • Page 1 HP Spectre x360 13 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2017 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5 Table of contents 1 Product description ....................................1 2 Getting to know your computer ................................4 Locating hardware ..................................4 Locating software ..................................4 Right side ....................................5 Left side ..................................... 6 Display ......................................8 Keyboard area ................................... 9 TouchPad ................................9 Lights ...................................
  • Page 6 Determining the BIOS version ......................... 58 Downloading a BIOS update ..........................59 7 Using HP PC Hardware Diagnostics (UEFI) ............................60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................61 8 Specifications ......................................62 9 Backing up, restoring, and recovering ..............................63 Creating recovery media and backups ..........................
  • Page 7 10 Power cord set requirements ................................68 Requirements for all countries ............................68 Requirements for specific countries and regions ......................68 11 Recycling ....................................... 70 Index ..........................................71...
  • Page 8 viii...

  • Page 9: Product Description

    Category Description Product Name HP Spectre x360 13 Convertible PC (model numbers 13-ae000 through 13-ae099) Processors Intel® Core™ i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0-MB L3 cache, 15- Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz, 6.0-MB L3 cache, 15-W)
  • Page 10 Audio and video Camera: (continued) HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD Hybrid BSI sensor, f2.0, wide dynamic range (WDR), 88° WFOV, 1080p by 30 frames per second Support for Windows Hello...
  • Page 11 Category Description Operating system For APJ SEAP market: SEAP Windows 10 Home EM/SL and SEAP Windows 10 Home Plus (continued) For China market: CPPP Windows 10 Home Language Edition and CPPP Windows 10 Home High-End China Language Edition For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home Plus EM/SL Serviceability End user replaceable part: AC adapter...

  • Page 12: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer.

  • Page 13: Right Side

    Off: The battery is not charging. USB Type-C power connector and Thunderbolt Connect AC adapters that have a USB Type-C connector, ports with HP Sleep and Charge (2) supplying power to the computer and, if needed, charging the computer battery.

  • Page 14: Left Side

    Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 15 Component Description Power button (continued) ▲ Right-click the Power icon, and then select Power Options. MicroSD memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the computer.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Chapter 2 Getting to know your computer...

  • Page 17: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Keyboard area...

  • Page 18: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● ● Off: Computer sound is on. Chapter 2 Getting to know your computer...

  • Page 19: Speakers

    Speakers Component Description Speakers Produce sound. Keyboard area...

  • Page 20: Special Keys

    Special keys NOTE: Refer to the illustration that most closely matches the computer. Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 21: Bottom

    Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 22: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Labels The labels affixed to the computer provide information that may be needed when troubleshooting system problems or travelling internationally with the computer.
  • Page 23 Component HP product name (select products only) Product number Serial number Warranty period Labels...

  • Page 24: Computer Major Components

    Computer major components Item Component Spare part number 13.3-in. TouchScreen display assembly: Chapter 3 Illustrated parts catalog...
  • Page 25 Item Component Spare part number UHD, BrightView display assembly in dark ash silver finish 942849-001 UHD, BrightView display assembly in natural silver finish L02543-001 UHD, BrightView display assembly in pale rose gold finish L07271-001 FHD, AntiGlare display assembly with privacy filter in dark ash silver finish L02540-001 FHD, AntiGlare display assembly with privacy filter in natural silver finish L01923-001...
  • Page 26 Item Component Spare part number For use in Spain L02534-071 For use in Switzerland L02534-BG1 For use in Taiwan L02534-AB1 For use in Thailand L02534-281 For use in Turkey L02534-141 For use in the United Kingdom L02534-031 For use in the United States L02534-001 For use only on computer models not equipped with a display assembly with a privacy filter in dark ash silver finish: For use in Belgium...
  • Page 27 Item Component Spare part number For use in Belgium 942041-A41 For use in Bulgaria 942041-261 For use in Canada 942041-DB1 For use in the Czech Republic and Slovakia 942041-FL1 For use in Denmark, Finland, and Norway 942041-DH1 For use in France 942041-051 For use in Germany 942041-041...
  • Page 28 Item Component Spare part number For use in Switzerland L07275-BG1 For use in Turkey L07275-141 For use in the United Kingdom L07275-031 For use in the United States L07275-001 (3a) Card reader board (does not include card reader board cable) 942829-001 (3b) Card reader board cable (includes double-sided adhesive)
  • Page 29 Item Component Spare part number (11a) System board (includes processor and replacement thermal material): Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor 941884-601 (2400-MHz, 8.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video memory, 16-GB of system memory, and the Windows 10 operating system Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor 941884-001...

  • Page 30: Miscellaneous Parts

    Spare part number AC adapter: 65-W AC adapter (non-PFC, RC, USB Type-C, 3-pin) 860209-850 65-W AC adapter (non-PFC, USB Type-C, 3-pin) 938800-850 HP 13.3-in. sleeve in dark ash silver finish In black finish L01136-001 In grey finish 936387-001 Duck head adapter:...
  • Page 31 Component Spare part number For use in Thailand 285096-012 For use in the United Kingdom and Singapore 213351-013 Power cord with fixed duck head connector (C5 connector, 1.00-m): For use in Australia 213356-017 For use in Denmark 213353-017 For use in Europe 404827-018 For use in India 404827-012...

  • Page 32: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P0 screw driver ● ● Torx T4 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 34: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 35: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 36 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 37: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 38 942846-001 – In dark ash silver finish ● ● 942847-001 – In natural silver finish ● L07274-001 – In pale rose gold finish Remove the following screws that secure the bottom cover to the computer: (2) Two Torx T4 M2.0×3.2 screws (3) One Phillips M2.5×5.6 screw (4) Two Phillips M2.0×2.8 screws (5) One Phillips M2.5×4.1 screw...

  • Page 39: Battery

    Battery Description Spare part number 3-cell, 60-WHr, 5.275-AHr, Li-ion battery 929072-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 40 Remove the battery (4). Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures...

  • Page 41: Solid-State Drive

    Solid-state drive Description Spare part number 2-TB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC L04986-001 1-TB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC 941878-001 512-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC 941881-001 360-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC 941880-001 256-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC 941879-001...

  • Page 42: Fingerprint Reader Module

    Fingerprint reader module NOTE: The fingerprint reader module spare part kit includes the fingerprint reader module cable. Description Spare part number In dark ash silver finish 942839-001 In natural silver finish L02693-001 In pale rose gold finish L07433-001 Before removing the fingerprint reader module, follow these steps: Shut down the computer.

  • Page 43: Fans

    Fans Description Spare part number Left fan (includes cable) 942843-001 Right fan (includes cable) 942842-001 Before removing the fans, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 44 Remove the right fan (8). Remove the left fan: Release the system board shielding (1) that covers the left fan screw. Disconnect the left fan cable (2) from the system board. Remove the Phillips M2.0×5.2 screw (3) and the Phillips M2.0×2.8 screw (4) that secure the left fan to the keyboard/top cover.

  • Page 45: Infrared Sensor Board Cable

    Infrared sensor board cable Description Spare part number Infrared sensor board cable 942832-001 Before removing the infrared sensor board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 46: Infrared Sensor Board

    Reverse this procedure to install the infrared sensor board cable. Infrared sensor board NOTE: The infrared sensor board spare part kit does not include the infrared sensor board cable. The infrared sensor board cable is available using spare part number 942832-001. Description Spare part number Infrared sensor board...

  • Page 47: Audio Jack Board Cable

    Audio jack board cable Description Spare part number Audio jack board cable 942832-001 Before removing the audio jack board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: Rear Speakers

    Rear speakers Description Spare part number Rear left speaker (includes cable) 942836-001 Rear right speaker (includes cable) 942835-001 Before removing the rear speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 49: Display Assembly

    Remove the rear speakers (5). Reverse this procedure to install the rear speakers. Display assembly Description Spare part number 13.3-in., UHD, BrightView, TouchScreen display assembly in dark ash silver finish 942849-001 13.3-in., UHD, BrightView, TouchScreen display assembly in natural silver finish L02543-001 13.3-in., UHD, BrightView, TouchScreen display assembly in pale rose gold finish L07271-001...
  • Page 50 Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. Remove the bottom cover (see Bottom cover on page 29). Disconnect the battery cable from the system board (see Battery on page 31).
  • Page 51 Remove the four Phillips M2.5×4.6 screws that secure the display assembly to the keyboard/top cover. Position the display assembly (1) in the tablet mode. Remove the display assembly (2) by sliding it up and back at an angle. Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 52: Front Speakers

    Front speakers Description Spare part number Front left speaker (includes cable and rubber isolators) 942834-001 Front right speaker (includes cable and rubber isolators) 942833-001 Before removing the front speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 53 Remove the front speakers (5). CAUTION: When removing and replacing the front speakers, make note of the location of the rubber isolators (6). Damage to these isolators or their absence will result in diminished front speaker performance. The front speaker rubber isolators are included with the front speaker spare part kits and are also included in the Front Speaker Isolator Kit, spare part number L11329-001.

  • Page 54: Touchpad Cable

    TouchPad cable Description Spare part number TouchPad cable (includes double-sided adhesive) 942838-001 Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 55: Touchpad

    TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number 942838-001. Description Spare part number In dark ash silver finish 942837-001 In natural silver finish L02694-001 In pale rose gold finish L07273-001 Before removing the TouchPad, follow these steps: Shut down the computer.
  • Page 56 Remove the TouchPad (5). Reverse this procedure to install the TouchPad. Chapter 5 Removal and replacement procedures...

  • Page 57: Card Reader Board Cable

    Card reader board cable Description Spare part number Card reader board cable (includes double-sided adhesive) 942830-001 Before removing the card reader board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 58: Card Reader Board

    Card reader board NOTE: The card reader board spare part kit does not include the card reader board cable. The card reader board cable is available using spare part number 942830-001. Description Spare part number Card reader board 942829-001 Before removing the card reader board, follow these steps: Shut down the computer.

  • Page 59: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz, 941884-601 8.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video memory, 16-GB of system memory, and the Windows 10 operating system Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz, 941884-001...
  • Page 60 (6) Fingerprint reader module ZIF connector cable (7) Rear speaker cables (8) WLAN module antenna cables NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/ black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal. (9) Webcam-microphone module cable (10) Display panel ZIF connector cable (11) Audio jack board ZIF connector cable...
  • Page 61 Remove the Phillips M2.0×1.9 broad head screw (2) that secures the system board to the keyboard/ top cover. Lift the front edge of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and forward at an angle. Reverse this procedure to install the system board.

  • Page 62: Heat Sink

    Heat sink Description Spare part number Heat sink (includes the replacement thermal material) 942841-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

  • Page 64: Audio Jack Board

    Audio jack board NOTE: The audio jack board spare part kit does not include the audio jack board cable. The audio jack board cable is available using spare part number 942832-001. Description Spare part number Audio jack board (includes audio jack, power button, power light, and USB port; does not include audio jack 942831-001 board cable) Before removing the audio jack board, follow these steps:...
  • Page 65 Remove the audio jack board (3) by sliding it up and forward at an angle. Reverse this procedure to install the audio jack board. Component replacement procedures...

  • Page 66: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 67: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 68: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 69: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.

  • Page 70: Specifications

    Specifications Metric U.S. Computer dimensions Width 30.6 cm 12.1 in Depth 21.8 cm 8.6 in Height 1.4 cm 0.6 in Weight 1.3 kg 2.9 lbs Temperature Operating 5°C to 35°C 41°F to 95°F ‑20°C to 60°C ‑4°F to 140°F Nonoperating Relative humidity (noncondensing) Operating 10% to 90%...

  • Page 71: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 72: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 73: Using The Hp Cloud Recovery Download Tool (Select Products Only)

    Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 74: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 75: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 76: Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 77: Requirements For Specific Countries And Regions

    Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 78: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 79: Index

    54 left TouchPad 9 esc key 12, 13 spare part number 21, 54 power 6, 7 external media cards, product HP PC Hardware Diagnostics (UEFI) right TouchPad 9 description 2 using 60 HP Recovery Manager cables, service considerations 24...
  • Page 80 40 numbers 17, 18, 19 product description 2 spare part numbers 20, 40 keys USB 3.x SuperSpeed port with HP recover action 12, 13 Sleep and Charge 6 options 65 esc 12, 13 USB Type-C power connector and...
  • Page 81 20, 46, 47 transporting guidelines 27 Screw Kit, spare part number 23 security, product description 2 sensors, product description 2 USB 3.x SuperSpeed port with HP service considerations Sleep and Charge 6 cables 24 USB Type-C power connector and...

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