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HP ProBook x360 11 G2 Education Edition Manual

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Maintenance and Service Guide
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Summary of Contents for HP ProBook x360 11 G2 Education Edition

  • Page 1 HP ProBook x360 11 G2 Education Edition HP ProBook x360 11 G1 Education Edition Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2017 HP Development Company, L.P. Product notice Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, Celeron, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered...
  • Page 3 HP Confidential Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 HP Confidential Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Illustrated parts catalog ..........................4 Service label ................................4 Computer major components ..........................6 Display assembly subcomponents ........................12 Miscellaneous parts ............................. 13 3 Removal and replacement preliminary requirements ..................15 Tools required ..............................
  • Page 6 Determining the BIOS version ......................55 Downloading a BIOS update ......................56 6 Using HP PC Hardware Diagnostics (UEFI) ....................... 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............57 7 Specifications .............................. 59 Computer specifications ............................59 8 Backing up, restoring, and recovering ......................

  • Page 7: Product Description

    HP Confidential Product description Category HP ProBook x360 11 G2 Education Edition HP ProBook x360 11 G1 Education Edition Processors Intel Core m5 i5-7Y54 1.20-GHz (turbo up to 3.2-GHz) Intel® Pentium™ N4200 1.10-GHz (turbo up to 2.50- processor GHz) processor (750-MHz FSB, 2.0-MB L2 cache, quad core, 6 W) Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz)
  • Page 8 Support for the following AC adapters: Support for the following AC adapters: requirements ● 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5- ● 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) ● 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) ●...
  • Page 9 HP Confidential Category HP ProBook x360 11 G2 Education Edition HP ProBook x360 11 G1 Education Edition Operating ● Windows 10 Professional 64-bit StF ● less and system storage equal to or less than 128- system MSNA Standard GB [solid-state drive or eMMC]) (continued) Restore media–DRDVD: Windows 10 Professional 64-...

  • Page 10: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the computer , go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
  • Page 11 HP Confidential Component HP product name (select products only) Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 12: Computer Major Components

    HP Confidential Computer major components Chapter 2 Illustrated parts catalog...
  • Page 13 For more non-TouchScreen display assembly spare part information, see Display assembly subcomponents on page For use only on HP ProBook x360 11 G2 computer models: 11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly 932685-001 in radiant red finish 11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly...
  • Page 14 HP Confidential Item Component Spare part number For use in Spain 918554-071 For use in Sweden and Finland 918554-BG1 For use in Switzerland 918554-BG1 For use in Taiwan 918554-AB1 For use in Thailand 918554-281 For use in Turkey 918554-141 For use in the United Kingdom...
  • Page 15 The TouchPad spare part kit does not include the TouchPad bracket or the TouchPad cable. The TouchPad cable is included in the Cable Kit, spare part numbers 938134-001 (for use only on HP ProBook x360 11 G2 computer models) and 917064-001 (for use only on HP ProBook x360 11 G1 computer models).
  • Page 16 Equipped with an Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) processor, 4.0-GB of 932687-001 system memory, and a non-Windows 10 operating system For use only on HP ProBook x360 11 G1 computer models: Equipped with an Intel Pentium N4200 1.10-GHz (SC turbo up to 2.50-GHz) processor (750- 917105-601 MHz FSB, 2.0-MB L2 cache, quad core, 6-W), 8.0-GB of system memory, and the...
  • Page 17 HP Confidential Item Component Spare part number For use only on HP ProBook x360 11 G1 computer models 918174-001 Thermal Material Kit 917061-001 (15) Bottom cover (includes rubber feet strips, shielding, and vents): For use only on HP ProBook x360 11 G2 computer models:...

  • Page 18: Display Assembly Subcomponents

    HP Confidential Display assembly subcomponents NOTE: This section applies only to HP ProBook x360 11 G1 computer models. Item Component Spare part number Display bezel 917043-001 Display bezel adhesive (not illustrated, included in the Miscellaneous Kit, spare part number 917062-001) 11.6-in, HD, AG (1366×768), LED, SVA, EDP, slim, 220N, non-TouchScreen display panel...

  • Page 19: Miscellaneous Parts

    45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use on all computer models 741727-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) for use only on HP ProBook x360 11 G1 computer models: 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714635-850 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
  • Page 20 HP Confidential Component Spare part number For use in Argentina 401300-001 For use in Australia 213356-001 For use in Europe 213350-001 For use in India 404827-001 For use in Israel 398063-001 For use in Italy 213352-001 For use in North America 213349-001 For use in the People’s Republic of China...

  • Page 21: Removal And Replacement Preliminary Requirements

    HP Confidential Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● ● T8 Torx screw driver...

  • Page 22: Cables And Connectors

    HP Confidential Cables and connectors CAUTION: When servicing the computer , be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 23: Grounding Guidelines

    HP Confidential Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 24: Packaging And Transporting Guidelines

    HP Confidential Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
  • Page 25 HP Confidential Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 26: Removal And Replacement Procedures

    HP Confidential Removal and replacement procedures CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about the computer , including model, serial number, product key, and length of warranty, are on the service tag on the bottom of the computer.
  • Page 27 HP Confidential For use in 918555-FL1 For use in 918555-161 For use 918555-BG1 the Czech Republic Latin America in Switzerland and Slovakia For use in Denmark, 918555-DH1 For use in 918555-B31 For use in Taiwan 918555-AB1 Finland, the Netherlands and Norway...
  • Page 28 HP Confidential Loosen the two Phillips PM2.5×4.1 captive screws (2) that secure the bottom cover to the computer. Open the computer. Insert a keyboard release tool (1) or similar plastic, thin tool into the front edge screw holes. Press down on the tool and release the front edge of the keyboard/top cover (2).
  • Page 29 HP Confidential Swing the front edge of the keyboard/top cover (1) up and back until the webcam module cable, TouchPad cable, and keyboard cable connectors are accessible. Release the zero insertion force (ZIF) connector (2) to which the webcam module cable is connected, and then disconnect the webcam module cable from the system board.

  • Page 30: Touchpad Cable

    TouchPad cable NOTE: The TouchPad cable is included in the Cable Kit, spare part numbers 938134-001 (for use only on HP ProBook x360 11 G2 computer models) and 917064-001 (for use only on HP ProBook x360 11 G1 computer models).

  • Page 31: Touchpad

    The TouchPad spare part kit does not include the TouchPad bracket or the TouchPad cable. The TouchPad cable is included in the Cable Kit, spare part numbers 938134-001 (for use only on HP ProBook x360 11 G2 computer models) and 917064-001 (for use only on HP ProBook x360 11 G1 computer models).
  • Page 32 HP Confidential Remove the TouchPad (6). Reverse this procedure to install the TouchPad. Chapter 4 Removal and replacement procedures...

  • Page 33: Second Webcam

    The second webcam cable and webcam transfer board cable are also included in the Cable Kit, spare part numbers 938134-001 (for use only on HP ProBook x360 11 G2 computer models) and 917064-001 (for use only on HP ProBook x360 11 G1 computer models).
  • Page 34 HP Confidential Remove the second webcam (6) and webcam transfer board (7). If it is necessary to separate the webcam transfer board from the second webcam, release the ZIF connector (1) to which the second webcam cable is connected, and then disconnect the second webcam cable (2) from the webcam transfer board.

  • Page 35: Battery

    HP Confidential Battery Description Spare part number 3-cell, 41-WHr, 3.615-AHr, Li-ion battery (includes cable) 844203-850 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 36: Solid-State Drive

    HP Confidential Solid-state drive Description Spare part number For use only on HP ProBook x360 11 G2 computer models: 256-GB, M.2, SATA-3 solid-state drive with TLC 939195-001 256-GB, M.2, SATA-3 solid-state drive 939197-001 128-GB, M.2, SATA-3 solid-state drive with TLC 939194-001 128-GB, M.2, SATA-3 solid-state drive...

  • Page 37: Wlan Module

    HP Confidential WLAN module Description Spare part number Intel Dual Band Wireless AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 860883-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 38 HP Confidential Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the wireless antenna cables are not connected to the WLAN module terminal, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

  • Page 39: Rtc Battery

    HP Confidential RTC battery Description Spare part number RTC battery (includes cable, pad, and double-sided adhesive) 917056-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: Speakers

    HP Confidential Speakers Description Spare part number Speakers (includes cables, left and right speakers, and four rubber isolators) 917060-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Audio Board

    The audio board spare part kit includes the audio jack, volume control buttons, and cable. Description Spare part number For use only on HP ProBook x360 11 G2 computer models 932714-001 For use only on HP ProBook x360 11 G1 computer models...

  • Page 42: System Board

    Kit, spare part number 917061-001. Description Spare part number For use only on HP ProBook x360 11 G2 computer models: Equipped with an Intel Core m5 i5-7Y54 1.20-GHz (turbo up to 3.2-GHz) processor, 8.0-GB of system 938552-001 memory, and the Windows 10 operating system Equipped with an Intel Core m5 i5-7Y54 1.20-GHz (turbo up to 3.2-GHz) processor, 8.0-GB of system...
  • Page 43 HP Confidential Before removing the system board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 44 HP Confidential NOTE: Not all computer models are equipped with a security cable slot bracket. Steps 2 and 3 may not be necessary on all computer models. Remove the Phillips PM2.5×5.6 screw (1) that secures the security cable slot bracket to the bottom cover.
  • Page 45 HP Confidential Remove the nine Phillips PM2.5×3.0 screws (2) that secure the system board to the bottom cover. Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle.

  • Page 46: Heat Sink

    The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 917061-001. Description Spare part number For use only on HP ProBook x360 11 G2 computer models 933325-001 For use only on HP ProBook x360 11 G1 computer models 918174-001 Before removing the heat sink, follow these steps: Turn off the computer.

  • Page 47: Display Assembly

    For non-TouchScreen display assembly spare part information, see the individual removal subsections. Description Spare part number For use only on HP ProBook x360 11 G2 computer models: 11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly in radiant 932685-001 red finish 11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly with NPTD...
  • Page 48 HP Confidential Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 49 HP Confidential Release the wireless antenna cables, webcam/microphone module cable, and display TouchScreen cable (only on computer models equipped with a TouchScreen display assembly) from the retention clip (6) built into the bottom cover. Component replacement procedures...
  • Page 50 HP Confidential Remove the six Phillips PM2.5×2.5 broad head screws that secure the display assembly to the bottom cover. Swing the top edge of the display assembly back until the display hinges release from the bottom cover. Chapter 4 Removal and replacement procedures...
  • Page 51 HP Confidential Slide the bottom edge of the display assembly (2) forward and separate it from the bottom cover. NOTE: Steps 10 through 16 apply only to computer models equipped with a non-TouchScreen display assembly. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Flex the inside edges of the top edge (1), left (2) and right edges, and bottom edge (3) of the display bezel until the bezel disengages from the display back cover.
  • Page 52 HP Confidential Remove the display bezel (4). The display bezel is available using spare part number 917043-001. The display bezel adhesive is included in the Miscellaneous Kit, spare part number 917062-001. If it is necessary to replace the G-sensor module: Remove the display bezel.
  • Page 53 HP Confidential Detach the G-sensor module (2) from the display back cover. (The G-sensor module is secured to the display back cover with double-sided adhesive.) Remove the G-sensor module. The G-sensor module is available using spare part number 917049-001. If it is necessary to replace the LED board: Remove the display bezel.
  • Page 54 HP Confidential Disconnect the LED board cable (2) from the LED board. Remove the LED board. The LED board is available using spare part number 917050-001. If it is necessary to replace the display panel: Remove the display bezel. Remove the four Phillips PM2.0×2.3 screws (1) that secure the display panel to the display back cover.
  • Page 55 HP Confidential Lift the top edge of the display panel (3) and swing it up and forward until it rests upside down in front of the display back cover. Release the adhesive strip (1) that secures the display panel cable connector to the display panel.
  • Page 56 HP Confidential If it is necessary to replace the display hinges: Remove the display bezel. Remove the display panel. Release the rubber cable clip (1) containing the display panel cable from the left display hinge. Release the rubber cable clip (2) containing the wireless antenna cables and webcam/microphone module cable from the right display hinge.
  • Page 57 HP Confidential If it is necessary to replace the hinge cover, remove the Phillips PM1.6×3.5 screw (1) that secures the hinge cover to the display hinge. Remove the display hinge cover (2). The display hinge cover is included in the display hinge spare part kit, spare part number 917064-001.
  • Page 58 HP Confidential Remove the display panel cable (1) from the rubber cable clip (2) that was removed from the left display hinge. The display panel cable is included in the Cable Kit, spare part number 917064-001. If it is necessary to replace the wireless antenna cables and transceivers: Remove the display bezel.
  • Page 59 HP Confidential Detach the wireless antenna transceivers (7) from the display back cover. (The wireless antenna transceivers are attached to the display back cover with double-sided adhesive.) Remove the wireless antenna cables and transceivers. The wireless antenna cables and transceivers are available using spare part number 918173-001.
  • Page 60 HP Confidential Detach the webcam/microphone module (3) from the display back cover. (The webcam/ microphone module is attached to the display back cover with double-sided adhesive.) Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 912367-001.

  • Page 61: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 62: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 63: Using Hp Pc Hardware Diagnostics (Uefi)

    HP Confidential Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 64 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer , and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 65: Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 66 HP Confidential Metric U.S. Relative humidity (non-condensing) Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) ‑15 m to 3,048 m ‑50 ft to 10,000 ft Operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft Non-operating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces.

  • Page 67: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 68: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 69: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 70: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 71: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 72: Removing The Hp Recovery Partition (Select Products Only)

    HP Confidential Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 73: Power Cord Set Requirements

    HP Confidential Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 74 HP Confidential Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 75: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 76: Index

    51 removal 52 display bezel adhesive, spare part spare part number 13, 51 spare part number 12, 53 number 12, 46 HP PC Hardware Diagnostics (UEFI) audio board display panel using 57 removal 35 product description 1 HP Recovery Manager...
  • Page 77 63 system restore point, creating 61 optical drive, spare part number 13 USB flash drive 64 original system recovery 63 using HP Recovery media 62 Thermal Material Kit, spare part recovery media number 10, 11 creating 61 packaging guidelines 18...

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Probook x360 11 g1 education edition

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