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HP EliteBook x360 1040 Maintenance And Service Manual
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HP EliteBook x360 1040 Maintenance And Service Manual

HP EliteBook x360 1040 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteBook x360 1040

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP Inc. under to be bound by the terms of the HP End Not all features are available in all license. Chrome is a trademark of Google User License Agreement (EULA).
  • Page 3 Table of contents 1 Product description............................................. 1 2 Components................................................5 Locating hardware ............................................5 Locating software............................................5 Right..................................................5 Left................................................... 6 Display ...................................................7 Low blue light mode (select products only)..............................8 Keyboard area..............................................9 Touchpad ..............................................9 Touchpad settings ......................................... 9 Adjusting touchpad settings................................
  • Page 4 Touchpad ..............................................65 Card reader cable ..........................................66 Card reader............................................67 Top cover with keyboard ......................................68 6 Computer Setup (BIOS), TPM, and HP Sure Start ..............................70 Using Computer Setup ...........................................70 Navigating and selecting in Computer Setup ............................70 Restoring factory settings in Computer Setup............................71 Updating the BIOS ...........................................71...
  • Page 5 7 Backing up, restoring, and recovering....................................74 Backing up information and creating recovery media............................74 Using Windows tools for backing up..................................74 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......74 Restoring and recovering your system..................................75 Creating a system restore .......................................75 Restoring and recovery methods ..................................75...
  • Page 6 10 Statement of memory volatility......................................86 Current BIOS steps ..........................................86 Nonvolatile memory usage ........................................88 Questions and answers ........................................89 Using HP Sure Start (select products only)................................90 11 Power cord set requirements........................................91 Requirements for all countries ......................................91 Requirements for specific countries and regions.............................. 91 12 Recycling................................................94...
  • Page 7 Category Description Product Name HP EliteBook x360 1040 14 inch G10 Notebook PC Processors Intel™ Core® i7-1365U 1.8 GHz processor (10 cores, 12 MB Intel Smart Cache, 15 W) Intel Core i7-1355U 1.7 GHz processor (10 cores, 12 MB Intel Smart Cache, 15 W) Intel Core i5-1345U 4.7 GHz processor (10 cores, 12 MB Intel Smart Cache, 15 W)
  • Page 8 Audio and video Audio brand: BANG and OLUFSEN Support for dual speakers HP Wide Vision HD Camera: 5 MP, indicator LED, USB 2.0, HD, Time-of-Flight (ToF), near field-of-view (NFOV), fixed, infrared (IR), integrated camera 720p by 30 frames per second (FPS)
  • Page 9 Smart card reader (select products only) USB 5 Gbps port USB 5 Gbps port with HP Sleep and Charge USB Type-C® power connector and Thunderbolt™ ports with HP Sleep and Charge and DisplayPort™ output (2) Keyboard/pointing Keyboard: Backlit, spill-resistant, premium notebook PC keyboard with Clickpad and privacy features...
  • Page 10 Product components and their descriptions (continued) Category Description Sensors Adaptive color sensor (ACS) Ambient light sensor (ALS) Hall sensor (integrated) HP Sure Platform Motion AI Thermal sensor Time of Flight (ToF) Operating system FreeDOS Windows® 11 Home Windows 11 Home Single Language...
  • Page 11 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ■ Select the Search icon (select products only) in the taskbar, type device manager in the search box, and then select the Device Manager app.
  • Page 12 Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 13 Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. USB SuperSpeed 5 Gbps port with HP Sleep Connects a USB device, provides high-speed data transfer, and Charge and charges small devices (such as a smartphone), even when the computer is off.
  • Page 14 The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...
  • Page 15 For wireless regulatory notices, see the section of the country or region. To access this guide: ■ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.
  • Page 16 To access this guide: ■ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Lights Use the illustration and table to identify the lights on the computer.
  • Page 17 Table 2-5 Lights and their descriptions Component Description Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Microphone mute light ●...
  • Page 18 on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a fingerprint reader. Table 2-6 Button and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer.
  • Page 19 Table 2-6 Button and fingerprint reader and their descriptions (continued) Component Description Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. ■ Touch your finger to the fingerprint reader. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.
  • Page 20 Table 2-7 Special keys and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...
  • Page 21 Table 2-8 Bottom components and their descriptions (continued) Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 22 Table 2-10 Service label components and their descriptions Component Serial number Product ID HP product name Table 2-11 Service label components and their descriptions Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components and their descriptions...
  • Page 23 To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 24 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly: 35.6 cm (14.0 in), LCD, WQXGA (2560 × 1600), brightview, UWVA, TOP display panel equipped N45008-001 with a webcam; typical brightness: 500 nits 35.6 cm (14.0 in), LCD, WUXGA (1920 × 1200), brightview, UWVA, WLED + LBL, TOP display panel N45013-001 with privacy filter;...
  • Page 25 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 35.6 cm (14.0 in), LCD, WUXGA (1920 × 1200), antiglare, UWVA, WLED + LBL, TOP display panel N45011-001 equipped with a webcam; typical brightness: 400 nits 35.6 cm (14.0 in), LCD, WUXGA (1920 ×...
  • Page 26 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Spain N44538-071 For use in Sweden and Finland N44538-B71 For use in Switzerland N44538-BG1 For use in Taiwan N44538-AB1 For use in Thailand N44538-281 For use in Turkey N44538-141...
  • Page 27 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Russia N44537-251 For use in Saudi Arabia N44537-171 For use in Slovenia N44537-BA1 For use in South Korea N44537-AD1 For use in Spain N44537-071 For use in Sweden and Finland N44537-B71...
  • Page 28 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core i7-1365U processor, 32 GB of system memory, and the Windows 11 N44523-601 operating system Equipped with an Intel Core i7-1365U processor, 32 GB of system memory, and a non-Windows N44523-001 operating system Equipped with an Intel Core i7-1365U processor, 16 GB of system memory, OSR, and the...
  • Page 29 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core i5-1335U processor, 16 GB of system memory, and a non-Windows N44512-001 operating system Equipped with an Intel Core i5-1335U processor, 8 GB of system memory, and the Windows 11 N44511-601 operating system Equipped with an Intel Core i5-1335U processor, 8 GB of system memory, and a non-Windows...
  • Page 30 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (16b) Connector board cable: The connector board cable is included in the Cable Kit, spare part number N09288-001. (17) Audio jack (includes cable) N11993-001 (18) Battery (includes cable): 3 cell, 51 Whr, 4.68 Ahr, LI M73466-005...
  • Page 31 Spare part number AC adapter: 280 W AC adapter (PFC, slim, 3P 7.4 mm) M52952-001 120 W HP Smart Adapter (PFC, slim, 7.4 mm) L89695-001 120 W HP Smart Adapter (PFC, RC, 4.5 mm) M95377-001 65 W AC adapter (nPFC, USB Type-C, 1.8 m [6.0 ft]...
  • Page 32 USB Type-C–to–USB Type-A adapter connector L65254-001 Bag: HP business 14. 1 inch laptop bag M55007-001 HP business 14. 1 inch slim top load bag L05333-001 HP Prelude Pro 15.6 inch backpack M03617-001 HP Prelude Pro 15.6 inch top load case...
  • Page 33 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Mouse: HP 435 wireless mouse M62277-001 HP 128 laser wired mouse M27885-001 HP Bluetooth travel mouse L62043-001 HP USB mouse L95713-001 Plastics Kit (includes card reader space holder, fingerprint reader space holder, left and right I/O...
  • Page 34 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in North America L19367-001 For use in the People's Republic of China L19368-001 For use in South Africa L19369-001 For use in South Korea L19366-001 For use in Switzerland L19370-001 For use in Taiwan...
  • Page 35 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Australia L22327-001 For use in Brazil L30812-001 For use in Denmark L22322-001 For use in Europe L22321-001 For use in India L22624-001 For use in Israel L22323-001 For use in Italy L30813-001...
  • Page 36 Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...
  • Page 37 IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 38 Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic tube 400 V...
  • Page 39 Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 40 Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.
  • Page 41 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 42 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 43 When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 44 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 45 NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 54 screws when you service the parts described in this chapter.
  • Page 46 Table 5-1 Bottom cover description and part number Description Spare part number Bottom cover N09282-001 Bottom Cover Tape Kit N56181-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 39). Remove the bottom cover: Loosen the five Phillips captive screws that secure the bottom cover to the computer.
  • Page 47 Thoroughly clean the thermal material from the surfaces of the WWAN module and the bottom cover each time the bottom cover is removed. Replacement thermal material is included with the bottom cover spare part kit. The following illustration shows the replacement thermal material locations.
  • Page 48 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 49 devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39).
  • Page 50 If the WWAN module antenna is not connected to the terminal on the WWAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WWAN module, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration.
  • Page 51 Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). If the WLAN module antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse the removal procedures.
  • Page 52 Prepare the computer for disassembly (see Preparation for disassembly on page 39). Remove the bottom cover (see Bottom cover on page 39). Disconnect the battery cable from the system board (see Battery on page 41). Remove the speakers: Disconnect the speaker cables (1) from the system board connectors. Remove the four Phillips M2.0 ×...
  • Page 53 Prepare the computer for disassembly (see Preparation for disassembly on page 39). Remove the bottom cover (see Bottom cover on page 39). Disconnect the battery cable from the system board (see Battery on page 41). Remove the solid-state drive: Remove the solid-state drive shield. The solid-state drive shield is included in the Bracket Kit, spare part number N49522-001.
  • Page 54 Audio jack To remove the audio jack, use this procedure and illustration. Table 5-7 Audio jack description and part number Description Spare part number Audio jack (includes cable) N11993-001 Before removing the audio jack, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39).
  • Page 55 Disconnect the battery cable from the system board (see Battery on page 41). Remove the connector board cable: Release the ZIF connector (1) the connector board cable is connected to, and then disconnect the cable from the system board. Release the ZIF connector (2) the connector board cable is connected to, and then disconnect the cable from the connector board.
  • Page 56 Remove the cable retainer (2) and the I/O bracket (3) from the computer. The cable retainer and the I/O bracket are included in the Bracket Kit, spare part number N49522-001. Remove the microSD card blank insert (1) from the microSD card slot. Remove the connector board (2) from the computer.
  • Page 57 Remove the fan: Disconnect the fan cable (1) from the system board. Release the webcam cable and WWAN module antenna cables from the retention clips (2) that are built into the fan. Loosen the three Phillips captive screws (3) that secure the fan to the computer. Remove the fan (4) from the computer.
  • Page 58 Before removing the display panel, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39). Remove the bottom cover (see Bottom cover on page 39). Disconnect the battery cable from the system board (see Battery on page 41).
  • Page 59 Release the display panel cable and the WLAN module antenna cables from the retention clips (3) that are built into the computer. Remove the seven Phillips M2.5 × 4.9 screws that secure the display assembly to the computer. Swing the display hinges (1) up and back as far as they will go. Open the display assembly (2) as far as it will open.
  • Page 60 Separate the computer (3) from the display assembly. To install the display assembly, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 5-11 System board descriptions and part numbers Description Spare part number The system board spare part kit includes an integrated processor, an integrated graphics subsystem with UMA memory, and replacement thermal material.
  • Page 61 Table 5-11 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Core i5-1345U processor, 32 GB of system memory, and the Windows 11 operating N44517-601 system Equipped with an Intel Core i5-1345U processor, 32 GB of system memory, and a non-Windows operating N44517-001 system Equipped with an Intel Core i5-1345U processor, 16 GB of system memory, OSR, and the Windows 11 operating...
  • Page 62 ● Solid-state drive (see Solid-state drive on page 46). ● Heat sink (see Heat sink on page 58). Remove the system board: Release the ZIF connector (1) the connector board cable is connected to, and then disconnect the connector board cable from the system board. Disconnect the webcam cable (2) from the system board.
  • Page 63 Remove the following screws that secure the system board and the I/O bracket to the computer: ● Two Phillips M2.0 × 2.5 broad head screws (1) ● Three Phillips M2.0 × 4.5 screws (2) ● One Phillips M2.0 × 4.4 screw (3) ●...
  • Page 64 Slide the system board (2) up and to the left at an angle to remove it. To install the system board, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-12 Heat sink description and part number Description Spare part number Heat sink (includes captive screws and replacement thermal material)
  • Page 65 Remove the heat sink from the system board (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 66 Table 5-13 Fingerprint reader description and part number Description Spare part number Fingerprint reader N08532-001 NOTE: The fingerprint reader spare part kit does not include the fingerprint reader bracket or fingerprint reader cable. The fingerprint reader bracket is included in the Bracket Kit, spare part number N49552-001.
  • Page 67 To install the fingerprint reader, reverse this procedure. Fingerprint reader cable To remove the fingerprint reader cable, use this procedure and illustration. NOTE: The fingerprint reader cable is included in the Cable Kit, spare part number N09288-001. Before removing the fingerprint reader cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39).
  • Page 68 Disconnect the RTC battery cable (1) from the system board. Detach the RTC battery (2) from the top cover/keyboard. (The RTC battery is attached to the top cover/keyboard with double-sided adhesive.) Remove the RTC battery. To install the RTC battery, reverse this procedure. NFC module cable To remove the NFC module cable, use this procedure and illustration.
  • Page 69 Detach the NFC module cable (3) from the computer. The NFC module cable is attached to the top cover with keyboard with double-sided adhesive. Remove the NFC module cable. To install the NFC module cable, reverse this procedure. NFC module To remove the NFC module, use this procedure and illustration.
  • Page 70 Detach the NFC module (2) from the top cover with keyboard. The NFC module is attached to the top cover with keyboard with double-sided adhesive. Remove the NFC module. To install the NFC module, reverse this procedure. Touchpad cable To remove the touchpad cable, use this procedure and illustration. NOTE: The touchpad cable is included in the Cable Kit, spare part number N09288-001.
  • Page 71 Detach the touchpad cable (3) from the computer. The touchpad cable is attached to the computer with double-sided adhesive. To install the touchpad cable, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. NOTE: The touchpad spare part kit includes touchpad. Table 5-16 Touchpad descriptions and part numbers Description...
  • Page 72 Detach the NFC module cable (2) from the computer. The NFC module cable is attached to the computer with double-sided adhesive in two locations. Detach the backlight cable (3) from the touchpad. The backlight cable is attached to the touchpad with double-sided adhesive.
  • Page 73 Remove the card reader cable (3) from the computer. To install the card reader cable, reverse this procedure. Card reader To remove the card reader, use this procedure and illustration. Table 5-17 Card reader description and part number Description Spare part number Card reader N02323-001 NOTE:...
  • Page 74 Remove the card reader (2) from the computer. To install the card reader, reverse this procedure. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part numbers for the top covers with keyboards. The second table provides the country codes.
  • Page 75 Table 5-19 Spare part country codes (continued) For use in country or Country For use in country or Country For use in country or Country region code region code region code Greece -151 Romania -271 Ukraine -BD1 Hungary -211 Russia -251 United Kingdom -031...
  • Page 76 Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.
  • Page 77 Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs .
  • Page 78 Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...
  • Page 79 BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
  • Page 80 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
  • Page 81 Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
  • Page 82 Restoring and recovery methods on page 75 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.
  • Page 83 Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.
  • Page 84 Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. Select Fixes & Diagnostics.
  • Page 85 HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
  • Page 86 Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
  • Page 87 Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 88 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
  • Page 89 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...
  • Page 90 Table 9-1 Computer specifications (continued) Metric U.S. NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Display specifications This section provides specifications for your display. Table 9-2 Display specifications Metric U.S.
  • Page 91 Table 9-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Sequential read up to 2150 MBps up to 2150 MBps up to 2150 MBps Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs Sequential write up to 1550 MBps up to 1550 MBps...
  • Page 92 No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 93 Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer restarts. During the restart, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt.
  • Page 94 System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...
  • Page 95 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
  • Page 96 Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
  • Page 97 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 98 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 99 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 100 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 12 Recycling...
  • Page 101 36 preventing damage 30-32 prompt 72 disinfecting 35 eMMC boot order, changing 76 HP Easy Clean 34 product description 2 bottom cover removing dirt and debris 34 esc key, identifying 13 illustrated 24 components...
  • Page 102 AC adapter and battery 7 removal 58 battery 7 spare part number 23, 58 operating system, product camera 8 HP PC Hardware Diagnostics UEFI description 4 caps lock 11 downloading 80 optical drive, spare part fn lock 11 failure ID code 79...
  • Page 103 USB SuperSpeed 5 Gbps port, recovery 74, 75 removal 45 identifying 6 discs 75 spare part number 45 USB SuperSpeed port with HP media 75 speakers Sleep and Charge, USB flash drive 75 illustrated 21 identifying 7 recovery media 74...
  • Page 104 recovery media 74 system restore point 74 Windows key, identifying 13 Windows tools, using 74 wireless antennas, identifying 8 wireless, product description 2 WLAN antennas, identifying 8 WLAN module illustrated 23 removal 44 spare part numbers 23, 44 workstation guidelines 30 WWAN antenna spare part number 23, 42 WWAN antennas, identifying 8...