ElectrIQ EIGH8TBVW User Manual page 16

CONNECTION TROUBLESHOOTING
1. Check whether the device is powered on and is in the correct WiFi connection
mode, if not please refer to the CHANGING BETWEEN CONNECTION MODES
section.
2. Ensure the WiFi password has been entered into the app correctly (Case
sensitive)
3. Check that the phone is connected to the WiFi you are connecting the device to.
4. Ensure the network you are connecting it to is 2.4Ghz (5Ghz WiFi networks are
not supported), and that there is a strong WiFi signal to the item.
5. If your router is dual band, ensure that the 2.4ghz network has a different network
name (SSID). Further advice on changing router settings will be available from
your Internet service provider / Router manufacturer.
6. Check the settings on the router. Encryption should be WPA2-PSK and
authorisation type should be set to AES
7. Try using the alternative connection method. i.e. If connection is failing when
attempting to connect through CF mode, try AP mode.
PROFILE TAB
The profile tab gives you the option to edit both
your detail, and use the added features of the
unit.
HOME MANAGEMENT
Home Management proves options for managing
your TUYA account, giving options such as
adding a home, adding and removing rooms, and
sharing devices with family.
MESSAGE CENTRE
View notifications from devices, if alarms are set
up (dependent on device)
HELP CENTRE
Provides assistance using the features provided
within the app
MORE SERVICES
This allows the unit to be integrated with your
favorite home automation hardware such as
Google Home and the Amazon Echo.
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