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IPC1801-Z36&2802-Z18&5802-Z20
User Guide
Table 10-1 describes the common faults and solutions.
Table 10-1 Common faults and solutions
Common Fault
When you enter
the device IP
address in the
address box of
Internet Explorer
and press Enter,
the message
"There is a
problem with this
website's security
certificate." is
displayed.
The web
management
system cannot be
accessed.
The PTZ or PTZ
camera cannot be
controlled.
Issue 12 (2014-06-12)
10
Possible Cause
The certificate is not
installed.
The network is
disconnected.
The IP address is
used by another
device.
The IP addresses of
the PC and IP camera
are on different
networks.
The protocol, baud
rate, or address is
incorrect.
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Troubleshooting
Solution
Click Continue to this website (not
recommended).
Connect the PC directly to the camera,
and verify that the web management
system can be accessed.
Run the ping command to verify that
the camera is reachable.
Connect the PC directly to the camera and
configure the IP address of the camera.
Check the IP address, subnet mask, and
gateway settings on the IP camera, and
change the settings as required.
Change the protocol, baud rate, and
address in the web management system to
those used by the PTZ or PTZ camera.
10 Troubleshooting
80
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