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The nnn is a rolling number 000 - 999 that starts at 000 on system start-up and
increments each time a stamp occurs. It resets to 000 if the system is restarted.
Auto Intercom Call Controls
Many Avaya phones support the use of automatic intercom functions to alert an idle
phone with 3 beeps and then automatically connect the call. For this release various
controls have been added that allow the use of automatic intercom to be restricted on
a per-user or system-wide basis. Where these controls are used, any attempted
automatic intercom calls are turned into normal calls.
6.3
Customer Call Reporter (CCR) Enhancements
Scheduled Reports for the current day
Currently reports can only be scheduled to capture data up to the previous day. For
example, a report to capture 1 day will report on data captured the previous day. A
report to capture 2 weeks will report on data captured in the last 2 weeks up to the
previous day. A report to capture 4 months will report on data captured in the last 4
full months.
To support the reporting of data captured up to the day the report is scheduled to run,
the automatic reporting will now support offer the option to include the current day.
When 'Include current day' is selected the data collected will include the day the
report is scheduled to run.
CDR Answered event renaming
The "Answered" event has been renamed "Connected". Everywhere the "Answered"
event is shown in a CDR report it will be changed to "Connected". This includes:
•
"
Answered" event becomes "Connected" event
•
"Answered" filter becomes "Connected" filter
The "Overflowed Answered" and "Enquiry Answered" events and filters are not
affected by this change in naming.
COMPAS ID 157236 Issue 2
IP Office Technical Bulletin number 145
Page 33 of 59
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