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BOMBARDIER Ski-Doo 1978 Series Operator's Manual page 41

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our product you will receive:
SERVICE - from the product itself
SERVICE - from the dealer who sells the product
If, however, the service or product is unsatisfactory,
Return to your dealer's service department and discuss the details
of the problem with the manager. He is in a position to help you with
all maintenance and service needs. If the matter cannot be resolved,
he may want to bring the sales manager or the general manager into
discussion.
If the dealer cannot solve the situation.
Write to your nearest area distributor.
TELL HIM THE FACTS
• Vehicle identification number.
• Date of purchase.
• Name and address of your selling dealer.
• Your name, address and phone number.
• The specific problem.
The matter will receive immediate attention from the distributor's service de-
partment.
If at this point your grievance still remains unresolved, contact
Bombardier limited,
Valcourt,
P.O.
JOE 2LO
Att'n Customer relations
Provide all necessary details (including names of persons previously
contacted). Your problem will be reviewed and instructions will be
provided to the persons responsible for product service in your area
or we may contact you directly.
REMEMBER The faster we are informed of unresolved grievances, the faster we
can investigate them.
39

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