Troubleshooting - Generac Power Systems Mobile Link Installation And User Manual

Installation, Operation, and Troubleshooting

Troubleshooting

Problem Cause
All LEDs off No power to Mobile Link
cellular unit.
Power LED (A) No power to Mobile Link
off cellular unit.
Power LED (A) Loose electrical
flickering connection to Mobile
Link cellular unit.
Cellular Network Variable or weak
LED (B) flashing connection to cellular
or off network.
Connection to Mobile Link cellular unit
Controller LED not connected to
(C) off generator controller.
Poor connection to
controller.
Connection to Generator controller
Controller LED communicating with
(C) flashing Mobile Link cellular unit,
but has not yet been
identified.
Server Mobile Link cellular unit
Connection LED not connected to Mobile
(D) off Link server.
Unsupported controller. Verify controller is Nexus, Evolution 1.0, or Evolution 2.0.
Mobile Link cellular unit
in "Suspended" mode.
Server Mobile Link cellular unit
Connection LED connected to Mobile
(D) flashing Link servers, but con-
nection is not verified.
14
Correction
Inspect wire harness connections:
Evolution 2.0 controller: Mobile Link cellular unit receives
power directly from controller.
Non-Evolution 2.0 controllers: Mobile Link cellular unit
receives power from battery connections.
Verify harness is correctly connected to battery.
Reset connector to Mobile Link cellular unit.
Inspect thermal safety device (fuse, in-line circuit breaker, or
thermal coupler) in harness.
Verify harness is correctly connected to battery.
Reset connector to Mobile Link cellular unit.
Verify harness is correctly connected to battery.
Reset connector to Mobile Link cellular unit.
Reset connector at generator controller and Mobile Link
cellular unit. Verify external antenna is attached tightly to
Mobile Link cellular unit.
Verify external antenna is attached tightly to Mobile Link
cellular unit. Replace cable.
Wait for situation to resolve itself. LED should stop flashing
within 10 minutes. If not:
Purchase an extender antenna
•
• Contact Customer Support
NOTE: Cellular coverage may be intermittent. Verify
Verizon cellular coverage strength by trying to make a
phone call from a Verizon-supported mobile phone near
Mobile Link cellular unit, or contact Verizon directly.
Reset Mobile Link cellular unit wire harness to generator
controller.
Verify harness connections between Mobile Link cellular
unit and generator controller are correct.
Wait a few moments. Upon initial startup, Mobile Link will
not attempt to communicate with controller for approxi-
mately 15 seconds.
Inspect wire harness and battery connections (if applicable);
tighten if necessary.
Verify controller is compatible with Mobile Link cellular unit.
(Nexus, Evolution 1.0, and Evolution 2.0) Verify all harness
connections between Mobile Link cellular unit and generator
controller are correct and tight. Light will turn solid when
communications are established.
Server may be down. Wait for server response, or contact
Mobile Link Customer Support at 1-855-436-8439 (US) or 1-
844-843-9436 (CAN).
Contact Mobile Link Customer Service for assistance:
(US) 1-855-436-8439
(CAN) 1-844-843-9436
Server connection pending. Wait for server response.
Connection process may last as long as 10 minutes.
Installation and User's Manual for Mobile Link