Generac Power Systems Mobile Link Installation And User Manual
Generac Power Systems Mobile Link Installation And User Manual

Generac Power Systems Mobile Link Installation And User Manual

Wi-fi remote monitoring

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Mobile Link™
®
Wi-Fi
Remote Monitoring
Installation and User Manual
004388
WARNING
Loss of life. This product is not intended to
be used in a critical life support application.
Failure to adhere to this warning could result
in death or serious injury.
(000209b)
Online Technical Support:
support.mobilelinkgen.com
MobileLink:
mobilelinkgen.com
855-436-8439—United States
844-843-9436—Canada
SAVE THIS MANUAL FOR FUTURE REFERENCE

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Summary of Contents for Generac Power Systems Mobile Link

  • Page 1 Mobile Link™ ® Wi-Fi Remote Monitoring Installation and User Manual 004388 WARNING Loss of life. This product is not intended to be used in a critical life support application. Failure to adhere to this warning could result in death or serious injury.
  • Page 2 Record When the unit requires servicing or repairs, the data label information on this page. The Mobile Link recommends contacting an IASD SSID and FCC ID numbers are printed on the for assistance. Authorized service technicians Wi-Fi label.
  • Page 3: Table Of Contents

    Connect to Home Network When Internet is NOT Available on the Mobile Device 13 Retry Network Connection ..................16 Reconnection ......................16 Wi-Fi Menu Map ..................... 17 Download Mobile Link and Complete Registration ....... 18 Disable Wi-Fi ..................... 18 Reset Wi-Fi to Factory Default Settings..........18 Section 4: Troubleshooting General Troubleshooting .................
  • Page 4: Section 1: Safety Introduction

    Safety Section 1: Safety Introduction General Safety WARNING Read This Manual Thoroughly The information in this manual is accurate Consult Manual. Read and understand manual based on products produced at the time of completely before using product. Failure to completely understand manual and product publication.
  • Page 5: Electrical Hazards

    Safety and regulations. The operator also must The generator may crank and start at any time comply with all such codes, standards and when utility is lost. When this occurs, load regulations. circuits are transferred to the STANDBY (generator) power source. Before working on WARNING this generator (for inspection, service or maintenance), to prevent possible injury,...
  • Page 6: Section 2: General Information And Setup Introduction

    Mobile Link cannot Glossary guarantee absolute security as a result. Mobile Link is not aware of or responsible for The back of this manual contains a glossary the level of network security provided by the Terms and Acronyms associated with network owner.
  • Page 7: Wi-Fi Network Signal Strength

    General Information and Setup Wi-Fi Network Signal Strength Wi-Fi Specifications home Wi-Fi signal strength Specification Value insufficient communicating with Networking IEEE 802.11.b/g/n generator, wireless repeater (signal standard booster) can be installed in the home. Transceiver RS485 Wireless repeaters may be purchased from any local computer or electronics retailer.
  • Page 8: Section 3: Setup And Operation

    Successful connection to the home network must occur before the user can access any of Pre-Installation Signal Strength Test the features in the Mobile Link application. and communicate with the Mobile Link NOTE: Most network routers automatically servers.
  • Page 9: Wi-Fi Setup At Generator Controller

    Setup and Operation Wi-Fi Setup at Generator Controller As part of the generator installation process, it Connect to Home Network When is recommended to connect Wi-Fi during the Internet is Available on the Mobile initial generator setup and power-up. The Device activation code...
  • Page 10 Setup and Operation Continue Connection Process 3. See Figure 3-9. Click “Continue” when the preparation screen appears. 1. See Figure 3-7. The controller display will change to SETUP WIFI NOW! along with a timer. You have 30 minutes to connect the Wi-Fi.
  • Page 11 Setup and Operation 5. See Figure 3-11. Select your country and 7. See Figure 3-13. Enter the homeowner’s time zone. network password and click CONNECT. 006631 Figure 3-11. Select Country and Time Zone 006633 6. See Figure 3-12. Select the homeowner’s Figure 3-13.
  • Page 12 Install Wizard. 11. Verify controller firmware is up to date by selecting Update From: WiFi. Any updates will be automatically loaded. This completes the connection process. Proceed Download Mobile Link and Complete Registration. Installation and User’s Manual for Wi-Fi Module...
  • Page 13: Connect To Home Network When Internet Is Not Available On The Mobile Device

    Setup and Operation Connect to Home Network When As part of the generator installation process, it is recommended to connect Wi-Fi during the Internet is NOT Available on the initial generator setup and power-up. The Mobile Device activation code will automatically Wi-Fi connection...
  • Page 14 Setup and Operation Continue Connection Process 5. See Figure 3-23. Select the homeowner’s network name from the drop-down list. 1. See Figure 3-21. The controller display will change to SETUP WIFI NOW! along with a NOTE: If the homeowner’s network is timer.
  • Page 15 10. Verify controller firmware is up to date by selecting Update From: WiFi. Any updates will be automatically loaded. This completes the connection process. Proceed Download Mobile Link and Complete Registration. Unsuccessful Network Connection Figure 3-27. If the connection attempt fails, the controller displays “Setup Failed...Retry?” 006634 Figure 3-25.
  • Page 16: Retry Network Connection

    Setup and Operation Retry Network Connection 3. See Figure 3-31. The controller will display SETUP WIFI NOW! with a timer. You have Figure 3-28. Wi-Fi network connection 30 minutes to connect Wi-Fi. Return to the may fail if incorrect information is entered Wi-Fi Setup process.
  • Page 17: Wi-Fi Menu Map

    Setup SSID The network name broadcast by the Wi-Fi module while the unit is in AP mode. The name begins with MLG, indicating “Mobile Link Generator.” Wi-FI IP ADDR Displays the IP address that the generator is using to connect to the homeowner’s network...
  • Page 18: Download Mobile Link And Complete Registration

    1. Go to www.mobilelinkgen.com. 2. Follow the on-screen prompts to create a Mobile Link account. 3. Enter generator serial number to associate the unit with the Mobile Link account. 4. Choose a service plan level. 5. Download the free Mobile Link application (app)
  • Page 19: Section 4: Troubleshooting General Troubleshooting

    Troubleshooting Section 4: Troubleshooting General Troubleshooting Problem Cause Correction ISP has changed Follow reconnection process. Wi-Fi module not Power outage has Wait for utility or backup power source to return. connecting to occurred home network Network router has been Follow reconnection process. replaced Server Status Messages—see Wi-Fi Menu Server Status OK...
  • Page 20: Section 5: Terms And Acronyms

    Section 5: Terms and Acronyms The following is a limited glossary of terms and acronyms that define the technology used with Mobile Link Wi-Fi enabled modules and controllers. Understanding these terms is important for proper and successful diagnosis of connectivity issues.
  • Page 21 Terms and Acronyms Term / Acronym Description Software Computer programs that perform specific tasks on a computer-based system. Software is loaded onto the system and (with certain limitations) can be removed, upgraded, changed, or modified to suit user needs and preferences. Wi-Fi Channel A given radio frequency spectrum is divided into channels;...
  • Page 22 Terms and Acronyms This page intentionally left blank. Installation and User’s Manual for Wi-Fi Module...
  • Page 24 ©2018 Generac Power Systems, Inc. Generac Power Systems, Inc. All rights reserved S45 W29290 Hwy. 59 Specifications are subject to change without notice. Waukesha, WI 53189 No reproduction allowed in any form without prior 1-888-GENERAC (1-888-436-3722) written consent from Generac Power Systems, Inc. www.generac.com...

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