Planet VIP-2140PT User Manual
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Planet VIP-2140PT User Manual

High definition color poe ip phone with dual display
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High Definition Color PoE IP Phone with Dual Display
VIP-2140PT
High Definition Color PoE IP
Phone with Dual Display
VIP-2140PT
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  • Page 1 High Definition Color PoE IP Phone with Dual Display VIP-2140PT High Definition Color PoE IP Phone with Dual Display VIP-2140PT...
  • Page 2 "as it is". Should the programs prove defective following their purchase, the buyer (and not PLANET, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste; they should be collected separately. Revision User’s Manual of PLANET High Definition Color PoE IP Phone with Dual Display Model: VIP-2140PT Rev: 1.00 (November, 2016)

  • Page 4: Table Of Contents

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Table of Contents Chapter 1. Product Introduction ........................ 10 Package Contents ......................... 10 Overview ............................11 Features ............................14 Specifications ..........................16 Chapter 2. Hardware Interface and Installation ..................20 Physical Descriptions ........................
  • Page 5 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Set Ring Tone Volume and Type ....................56 Adjust LCD Contrast ........................56 Set Device Time/Date ........................57 Set Device Language ........................58 Reboot the Device ......................... 58 Reset to Factory Default ....................... 58 Chapter 7.
  • Page 6 High Definition Color PoE IP Phone with Dual Display VIP-2140PT OpenVPN ............................84 Chapter 9. Troubleshooting ........................86 Get Device System Information ....................86 Upgrade to the latest software ...................... 86 Reboot Device ..........................86 Reset Device to Factory Default ....................86 Network Packets Capture ......................
  • Page 7 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figures Figure 1 - Keypad ...................... 20 Figure 2 - Connecting to the Device................22 Figure 3 - Desktop Installation .................. 23 Figure 4 - Wall-mount Installation ................24 Figure 5 - Screen Layout/Default Standby Screen ........... 25 Figure 6 - Vertical Scroll Bar ..................
  • Page 8 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 38 - Call Holding Screen ................39 Figure 40 - Dual Calls ....................41 Figure 41 - Conference Call ..................41 Figure 42 - Phonebook Screen ................. 43 Figure 43 - Phonebook is Empty ................43 Figure 44 - Browsing Phonebook ................
  • Page 9 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Tables Table 1 - Specifications ..................... 16 Table 2 - Keypad Descriptions .................. 20 Table 3 - Interface Descriptions ................23 Table 4 - Time Settings Parameters ................. 57 Table 5 - Line Configuration on Web ................ 62 Table 6 - Global Settings for Lines on Web ..............

  • Page 10: Chapter 1. Product Introduction

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Chapter 1. Product Introduction 1.1 Package Contents Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device.

  • Page 11: Overview

    IP Phone with Color Display As the VIP-2140PT is a high-performance IP phone, it allows you to make calls from any location easily as long as it is online. Its 2.8-inch (main) and 2.4-inch (DSS) key-mapping LCD monitors with multi-languages make interaction easy by way of the web-based UI.
  • Page 12 IP networks. The VIP-2140PT supports Session Initiation Protocol 2.0 (RFC 3261) for easy integration with general voice over IP system. The VIP-2140PT is able to broadly interoperate with equipment provided by VoIP infrastructure providers, thus enabling them to provide their customers with...
  • Page 13 Professional Application The VIP-2140PT supports Busy Lamp Field (BLF) function that, via the lights on the phone, enables users to easily identify the status of other phones which are connected to the same IP PBX, such as busy, idle, ringing, etc.

  • Page 14: Features

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 1.3 Features  Highlights • 2.8-inch (main) and 2.4-inch (DSS) key-mapping LCD monitor • 30 configurable, 6 multicolored LED keys • IETE SIP compliant with 4 identities/accounts • Wideband G.722 HD audio with Handset and Hands-free function •...
  • Page 15 High Definition Color PoE IP Phone with Dual Display VIP-2140PT • White list and call limit • Do not disturb (DND) • Caller ID display • Dial without registration  Network Features • PPPoE/DHCP client • 802.1 VLAN (voice VLAN/data VLAN) •...

  • Page 16: Specifications

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 1.4 Specifications Table 1 – Specifications Product VIP-2140PT Hardware 4 SIP Lines Lines (Direct Numbers) Main 2.8-inch (320 x 240) color LCD monitor Display DSS Key-mapping color LCD monitor Keypad: 38 keys, including ...
  • Page 17 High Definition Color PoE IP Phone with Dual Display VIP-2140PT PPPoE 802.1x L2TP (basic unencryption) OpenVPN SNTP FTP/TFTP HTTP/HTTPS TR069 354, 1321, 1350, 1769, 1889, 1890, 2131, 2132, 2616, 2617, 2661, 2833, 2976, 3261, 3262, 3263, 3264, 3265, 3268, 3311, 3489, 3711,...
  • Page 18 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Anonymous Call (Hide Caller ID) Call Forwarding (Always/Busy/No Answer) Call Transfer (Attended/Unattended) Call Parking, Pick-up (depending on server) Redial/Auto-Redial Do-Not-Disturb (per line, per phone) Auto-Answering (per line) Voice Message (on server)
  • Page 19 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Operating Humidity 10 ~ 65% (non-condensing) Emission CE, FCC, RoHS...

  • Page 20: Chapter 2. Hardware Interface And Installation

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Chapter 2. Hardware Interface and Installation 2.1 Physical Descriptions Figure 1 - Keypad The above picture shows the keypad layout of the device. Each key provides its own specific function. User should refer to the illustration in this section about the usage of each key and the description in this document about each function.
  • Page 21 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Interface Description User can press the up/down navigation key to change line focus on the talking screen or move the cursor to a listed Navigation Key item on the screen. In some configuration or text editor screen, user can press the left/right navigation key to switch option or move cursor to the left/right.

  • Page 22: Using Handset/Hands-Free Speaker/Headphone

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 2.2 Using Handset/Hands-free Speaker/Headphone  Using Handset To talk over handset, user should lift the handset off the device and dial the number, or dial the number first, then lift the handset and the number will be dialed. User can switch audio channel to handset by lifting the handset when audio channel is opened in speaker or headphone.

  • Page 23: Desktop And Wall-Mount Installation

    Power port (This unit does not include the 5V/600mA power DC 5V adapter) Power adapter is optional for VIP-2140PT model. (This unit does not include the 5V/1000mA power adapter.) 2.3 Desktop and Wall-mount Installation The device supports two installation modes, desktop and wall-mount. To set up the phone on the desktop, please follow the instructions as shown in the diagrams below.

  • Page 24: Figure 4 - Wall-Mount Installation

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT To mount the device on the wall, please follow the instructions shown in the pictures below.. Figure 4 - Wall-mount Installation...

  • Page 25: Chapter 3. Introduction To The Phone User Interface

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Chapter 3. Introduction to the Phone User Interface 3.1 Screen User Interface Figure 5 - Screen Layout / Default Standby Screen The screen user interface is mostly presented in the above layout except some prompt messages. The upper area is the main screen to display the device’s status and information or data for viewing or editing.

  • Page 26: Web Portal

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 6 - Vertical Scroll Bar 3.2 Web Portal User can also use the device’s web portal to manage or operate the device. User should open the device’s web portal page by entering the device’s IP address in a browser. To get the device IP address, user could press the soft-menu button [Menus] ->...
  • Page 27 High Definition Color PoE IP Phone with Dual Display VIP-2140PT The first screen of the device’s web portal is the login page. Figure 8 - Web Portal Login Page Default IP Address: 172.16.0.1 Default username: admin Default password: 123 User must enter the username and password to log in to the web portal. The default username and password is “admin”...

  • Page 28: Chapter 4. Ip Phone Setup

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Chapter 4. IP Phone Setup In order to get the device ready for making and receiving phone calls, the device must be configured with correct network configurations and at least one of the lines must be configured with an IP telephony service.

  • Page 29: Line Configurations

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 4.2 Line Configurations A line must be configured properly to be able to provide telephony service. The line configuration is like a virtualized SIM card. Just like a SIM card on a mobile phone, it stores the service provider and the account information used for registration and authentication.

  • Page 30: Figure 10 - Configure Sip Proxy Server Port

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 10 - Configure SIP Proxy Server Port Figure 11 - Configure SIP Username Figure 12 - Configure Authentication Name...

  • Page 31: Figure 13 - Configure Sip Authentication Password

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 13 - Configure SIP Authentication Password Figure 14 - Configure Display Name Figure 15 - Enable/Disable Outbound Proxy...

  • Page 32: Figure 16 - Enable/Disable Sip Line

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 16 - Enable/Disable SIP Line Save the adjustment by pressing [OK] or [Save] when done. For users who want to configure more options, user should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options.

  • Page 33: Figure 20 - Enable/Disable Anonymous

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 20 - Enable/Disable Anonymous Figure 21 - Configure DTMF Mode Figure 22 - Enable/Disable STUN Figure 23 - Configure Local Port Figure 24 - Configure Ring Type Figure 25 - Configure MWI Number...

  • Page 34: Figure 26 - Configure Pickup Number

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 26 - Configure Pickup Number Figure 27 - Configure Park Number Figure 28 - Configure Join Call Number Figure 29 - Enable/Disable Missed Call Figure 30 - Enable/Disable Feature Sync...
  • Page 35 High Definition Color PoE IP Phone with Dual Display VIP-2140PT On the device, user can only configure whether STUN/Outbound Proxy is enabled to change the STUN/Outbound Proxy server address. User must edit in the device web portal. (Refer to 7.15 LINES (Global...

  • Page 36: Chapter 5. Using The Phone

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Chapter 5. Using the Phone 5.1 Making Phone Calls  Default Line The device provides 2 line services. If both lines are configured, user can make or receive phone calls on either line.

  • Page 37: Figure 33 - Dialing A Number Before Audio Channel Opened

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 33 - Dialing a Number before Audio Channel Opened  Opening Audio and then Dialing the Number Another alternative is the traditional way to firstly open the audio channel by lifting the handset, turning on the hands-free speaker or headphone by pressing hands-free button, or line key, and then dial the number with one of the above methods.

  • Page 38: Figure 35 - Calling Remote Party

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 35 - Calling Remote Party  Answering Incoming Call When there is an incoming call while the device is idle, user will be alerted to the following incoming call on the screen.

  • Page 39: Figure 37 - Talking Mode Screen

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 37 - Talking Mode Screen 1. Audio Channel -- The icon reflects the current audio channel being used. 2. Current Line -- The line is being used on the call.

  • Page 40: Make/Receive Second Call

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT  Call Ended When user finishes the call, user can put the handset back to the device to hang up the call or press the hands-free button to close the audio channel to hang up.

  • Page 41: Join/Split Two Calls (3-Way Local Conference)

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT  Switching between Two Calls When there are two calls established, user will see a dual call screen as shown in the following picture. Figure 40 - Dual Calls User can press the up/down navigation button to switch screen page, and switch call focus by pressing the [Hold] / [Resume] button.

  • Page 42: Call Transfer

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 5.4 Call Transfer When the user is talking with a remote party and wish to transfer the call to another remote party, there are two ways to transfer the call, attended and unattended.

  • Page 43: Figure 42 - Phonebook Screen

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 42 - Phonebook screen The device can save up to a total of 500 contacts. Figure 43 - Phonebook is Empty When there are contact records in the phonebook, the contact records will be arranged in the alphabet order.

  • Page 44: Figure 44 - Browsing Phonebook

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 44 - Browsing Phonebook...

  • Page 45: Add/Edit/Delete Contact

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 5.6 Add/Edit/Delete Contact To add a new contact, user should press the [Add] button to open Add Contact screen and enter the following contact information:  Contact Name  Tel. Number ...

  • Page 46: Browse And Add/Remove Contacts In Group

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT To edit a group, press the [Edit] button. Figure 46 - Group List 5.8 Browse and Add/Remove Contacts in Group User can browse contacts in a group by opening the group in group list with the [OK] button.

  • Page 47: Using Cloud Phonebook

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 48 - Add/Remove Contacts in a Group 5.9 Using Cloud Phonebook Cloud phonebook allows user to configure the device to download a phonebook from a cloud server. This is very useful for office users to use the phonebook from a single source and save the effort to create and maintain the contact list individually.

  • Page 48: Open Cloud Phonebook

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 5.10 Open Cloud Phonebook In cloud phonebook screen, user can open a cloud phonebook by pressing the [OK] / [Enter] button. The device will start downloading the phonebook. If downloading failed, user will be prompted with a warning message.

  • Page 49: Call Logs

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 5.11 Call Logs The device can store up to 600 call log records and user can open the call logs to check all incoming, outgoing, and missed call records by pressing the soft-menu button [History].

  • Page 50: Voice Message

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 53 - Filter Call Log Type 5.12 Voice Message If the service of the lines supports voice message feature, when the user is not available to answer the call, the caller can leave a voice message on the server to the user.

  • Page 51: Do-Not-Disturb

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT the up/down navigation keys.  Press the [Edit] button to enable and edit the voice message number, when done, press the [OK] / [Save] button to save the configuration. Figure 55 - Voice Message Screen Figure 56 - Configure the Voice Message Number 5.13 Do-Not-Disturb...

  • Page 52: Figure 57 - Dnd Enabled On All Lines

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT  Press the [DND] button to enable DND on all lines and icon will be displayed on the screen.  Press the [DND] button again to disable DND on all lines and icon will be disappeared.

  • Page 53: Auto-Answering

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 5.14 Auto-Answering User may enable auto-answering feature on the device and any incoming call will be automatically answered (not including call waiting). The auto-answering can be enabled on line basis.

  • Page 54: Call Forward

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 5.15 Call Forward Call forward is also known as ‘Call Divert’ which is to divert the incoming call to a specific number based on the conditions and configurations. User can configure the call forward settings of each line.

  • Page 55: Figure 62 - Select Call Forward Type

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 62 - Select Call Forward Type Figure 63 - Activate Call Forward and Configure Call Forward Number Figure 64 - Set Delay Time for Call Forward on No Answer...

  • Page 56: Chapter 6. Phone Settings

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Chapter 6. Phone Settings 6.1 Adjust Audio Volume When the device is in the default standby mode,  Press soft-button [Menu] till you find the [Settings] item.  Enter [Settings] item till you find the [Basic Settings] item.

  • Page 57: Set Device Time/Date

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT  Save the adjustment by pressing [OK] or [Save] when done. 6.4 Set Device Time/Date When the device is in the default standby mode,  Press soft-button [Menu] till you find the [Settings] item.

  • Page 58: Set Device Language

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Parameters Description Hh=00~23, mm=00~59, ss=00~59 6.5 Set Device Language When the device is in the default standby mode,  Press soft-button [Menu] till you find the [Settings] item.  Enter [Settings] item till you find the [Basic Settings] item.

  • Page 59: Chapter 7. Web Portal

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Chapter 7. Web Portal 7.1 Web Portal Authentication User can log in to the device web portal to manage the device or user’s profile. User must provide correct username and password to be able to log in.

  • Page 60: System (Information)

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Figure 66 - Web Call, Entering Number and Select Line 7.3 SYSTEM (Information) User can get the following system information of the device on this page:  Model  Hardware Version ...

  • Page 61: System (Account)

    7.7 SYSTEM (Auto Provision) The Auto Provision settings help IT manager or service provider to easily deploy and manage the devices in mass volume. For details on Auto Provision, please read “VIP-2140PT Administration Guide”.

  • Page 62: System (Tools)

    7.10 NETWORK (Advanced) The network advanced settings is often configured by IT manager to enhance the quality of service of the device. The configurations are addressed in “VIP-2140PT Administration Guide” 7.11 NETWORK (VPN) User may configure a VPN connection on this page. Please refer to 8.1 VPN for more details.
  • Page 63 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Parameters Description SIP Proxy Server Port Enter the SIP proxy server port; default is 5060 Enter the IP or FQDN address of outbound proxy server Outbound Proxy Address provided by the service provider Outbound Proxy Port Enter the outbound proxy port;...
  • Page 64 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Parameters Description Voice Message Subscription Period Set the interval of voice message notification subscription. Enable Do-not-disturb; any incoming call to this line will be Enable DND rejected automatically. Blocking Anonymous Call Reject any incoming call without presenting caller ID.
  • Page 65 Set the feature code to dial to the server. Set the line to collaborate with specific server type; this is to Specific Server Type be address more in “VIP-2140PT Administration Guide”. Registration Expiration Set the SIP expiration interval. Use VPN Set the line to use VPN restrict route.

  • Page 66: Lines (Dial Peer)

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Parameters Description Enable Feature Sync Feature Sync with server. Enable GRUU Supports Globally Routable User-Agent URI (GRUU). The registered server will receive the subscription package from ordinary application of BLF phone.
  • Page 67 High Definition Color PoE IP Phone with Dual Display VIP-2140PT  all: xxx - xxx will replace the phone number.  add: xxx - xxx will be dialed before any phone number.  del –The characters will be deleted from the phone number.
  • Page 68 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Examples of different alias applications This feature allows the user to create rules to make dialing easier. There are several different options for dial rules. The examples below will show how it works.
  • Page 69 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Example 2: Local Substitution To dial a long-distance call to Taipei requires dialing area code 02 before the local phone number. Using this feature 1 can be substituted for 02. For example, to call 62213123 would only require dialing 162213123 instead of 0262213123.
  • Page 70 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Example 3: Add Prefixes If the dialed number starts with the fixed prefix number, the phone will send out your dialed phone number adding prefix number automatically. For example, when users dial “9312”, the device will send out “0079312”.

  • Page 71: Figure 70 - Add Suffixes Configuration

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Example 4: Add Suffixes If the dialed number ends with the fixed suffix number, the phone will send out your dialed phone number adding suffix number automatically. For example, when users dial “1383322”, the device will send out “13833220088” .

  • Page 72: Lines (Dial Plan)

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Example 5: Deletion If the dialed number ends with the fixed prefix number, the phone will send out your dialed phone number deleting prefix number automatically. For example, when users dial “98322”, the device will send out “8322”...

  • Page 73: Lines (Global Settings)

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT The device supports 7 dialing modes:  Press # to Send -- Dial the desired number, and press # to send it to the server.  Dial Fixed Length -- Configure the fixed length to dial out ...

  • Page 74: Phone (Features)

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 7.16 PHONE (Features) Configure the phone features and common Settings: Table 7 - Common Phone Feature Settings on Web Parameters Description Configure the Phone DND. Enable Phone DND If enable Phone DND, the phone rejects any incoming call; the caller will automatically be prompted to hang up.
  • Page 75 Set the device to accept Active URI command from specific IP address. Restrict Active URI Source This feature is usually used for device management and will be described in “VIP-2140PT Administration Guide”. Configure the Push XML Server; when phone receives request, it will Push XML Server determine whether to display corresponding content on the phone which sent by the specified server or not.

  • Page 76: Phone (Audio)

    Action URL Action URL is used for device event submitting with IPPBX system. The detail is addressed in the “VIP-2140PT Administration Guide”. Restrict Outgoing Call The user with Administrators privilege can set the rule to restrict some numbers from dialing out. This setting is device-wide and applies to every user of the device.
  • Page 77 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Parameters Description The forth preferential DSP codec: Fourth Codec G.711A/U,G.722,G.723,G.729,G.726-32 , ILBC,AMR,AMR-WB,NONE The fifth preferential DSP codec: Fifth Codec G.711A/U,G.722,G.723,G.729,G.726-32, ILBC,AMR,AMR-WB,NONE The sixth preferential DSP codec: Sixth Codec G.711A/U,G.722,G.723,G.729,G.726-32, ILBC,AMR,AMR-WB,NONE...

  • Page 78: Phone (Mcast)

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 7.18 PHONE (MCAST) This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real-time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling.

  • Page 79: Phone (Advanced)

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Parameters Description manually input rules Offset The DST offset time Month Start The DST start month Week Start The DST start week Weekday Start The DST start weekday Hour Start...

  • Page 80: Phonebook (Cloud Phonebook)

    Access password (optional) In regard to creating a cloud phonebook and setting up a cloud phonebook server, please refer to “VIP-2140PT Administration Guide”. LDAP Settings The cloud phonebook allows user to retrieve contact list from a LDAP Server through LDAP protocols.

  • Page 81: Phonebook (Blacklist)

    Access password (optional) In regard to creating an LDAP phonebook and setting up an LDAP phonebook server, please refer to “VIP-2140PT Administration Guide”. 7.23 PHONEBOOK (Blacklist) By adding a number to the blacklist, user will no longer receive phone call from that number and it will be rejected automatically by the device until user deletes it from the blacklist.

  • Page 82: Function Key

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 7.26 FUNCTION KEY The device provides 2 users -- define DSS Keys at most. User may configure/customize each DSS key on this webpage. Table 11 - DSS Key Setting Parameters on Web...

  • Page 83: Function Key (Softkey)

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 7.27 FUNCTION KEY (Softkey) User can configure different functions in different screens for each softkey. Figure 73 - Softkey Configuration...

  • Page 84: Chapter 8. Advanced Features

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Chapter 8. Advanced Features 8.1 VPN Virtual Private Network (VPN) is a technology to allow device to create a tunneling connection to a server and becomes part of the server’s network. The network transmission of the device may be routed through the VPN server.
  • Page 85 High Definition Color PoE IP Phone with Dual Display VIP-2140PT  OpenVPN Configuration file: client.ovpn  CA Root Certification: ca.crt  Client Certification: client.crt  Client Key: client.key User then upload these files to the device on the web page [Network] -> [VPN], Section OpenVPN Files. Then user should check “Enable VPN”...

  • Page 86: Chapter 9. Troubleshooting

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Chapter 9. Troubleshooting When the device does not work properly, users may try the following methods to recover the device or gather related information. 9.1 Get Device System Information Users may get the device system information by pressing [Settings] -> [Status]. The following basic information will be provided: ...

  • Page 87: Network Packets Capture

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT 9.5 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets dump of the device, user needs to log in to the device web portal, open page [System] -> [Tools] and click [Start] in “Network Packets Capture”...
  • Page 88 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Trouble Case Solution flashing in the middle of the screen. 2. Please check if the device has an IP address. Check the system information, if the IP displays “Negotiating…”, the device does not have an IP address.

  • Page 89: Appendix I - Icon Illustration

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Appendix I - Icon Illustration Table 13 - Keypad Icons Redial Handsfree (HF) speaker Phone lock = Long-pressed Key(#) Mute Microphone (During Call) Volume Down/ Volume Up Table 14 - Status Prompt and Notification Icons...
  • Page 90 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Handsfree (HF) Mode Headphone (HP) Mode Handset (HS) Mode Microphone Muted Mixed type Input Lower Case Upper Case Numeric Input...

  • Page 91: Appendix Ii - Text Input From Keypad

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Appendix II - Text Input from Keypad Table 15 - Look-up Table of Characters Mode Text Characters Of Icon Mode Button Each Press Numeric ＊ #(space)@,.:/?<>[]%! &$~+- ＊ + - * % / | @ ! :...
  • Page 92 High Definition Color PoE IP Phone with Dual Display VIP-2140PT Mode Text Characters Of Icon Mode Button Each Press + - * % / | @ ! : A B C D E F G H I J K L...

  • Page 93: Appendix Iii - Led Definition

    High Definition Color PoE IP Phone with Dual Display VIP-2140PT Appendix III - LED Definition Table 16 - DSS KEY LED State Type LED Light State Line inactive Line Key Green On Line ready (Registered) Green Blinking Dialing / Ringing / Call holding Green On Subscribed number is idle.

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