Troubleshooting; Printer And Tablet Connection Troubleshooting - Pitney Bowes SendPro Operator's Manual

SendPro Tablet Operator's Guide
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ROUBLESHOOTING

Printer and Tablet Connection Troubleshooting

How to remove a label jam:
1. Make sure that the printer is turned off and disconnect the AC adapter.
2. Open the DK Roll Compartment Cover.
3. Remove any jammed labels.
Warning - Do not touch the cutter. Personal injury could result.
How to prevent a label jam:
If a label causes the machine to jam due to adhesive residue attached to the label outlet, clean the label outlet
with a cloth. Use a slightly damp cloth if it is difficult to remove the adhesive.
1. Check if there is dirt or lint on the roller preventing it from rolling freely.
Clean the roller if there is any dirt or lint on it.
2. Check that the label output slot is not blocked.
3. Check that the DK Roll is installed correctly. If not, remove the DK roll and reinstall it.
4. Check that the DK Roll Compartment Cover is closed correctly.
5. Check that the label is not damp.
Do not expose the DK Roll to high humidity.
6. Do not use a label that has already been peeled off by sticking it back to the release paper.
It may peel off again and get stuck in the printer.
Print head maintenance
The DK Roll (thermal printing paper type) used with the printer is designed to clean the print head automatically.
When the DK Roll passes the print head during printing and label feeding, the print head is cleaned. If the print
head is not cleaned enough, use a cotton swab and wipe the head.
SendPro Tablet Operator's Guide
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