Quantum StorNext QM1200 Replacing Manual page 4

StorNext QM1200, QS1200 or QS2400 Base System - Replacing a Controller
Use the command line interface (CLI) to run the save storageArray supportData command to
—
gather comprehensive support data about the storage array. For more information about this command,
refer to Command Line Interface and Script Commands. Running this command can temporarily impact
performance on your storage array.
2. Did the Recovery Guru direct you to replace a failed controller?
Yes – Go to step 3.
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No – Run the Recovery Guru to identify the failed component, and go to step 3.
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3. Put on antistatic protection.
4. Unpack the new controller.
a. Set the new controller on a flat, static-free surface near the base system with the top cover up.
b. Save all the packing materials in case you need to return the controller.
Locating the Failed Controller
1. Locate the failed controller by checking the Controller Service Action Required LEDs.
2. Refer to
Figure 1 Pikes Peak Controller LEDs
NOTE If a fault is detected, the amber Controller Service Action Required LED is on
canister, the blue Controller Service Action Allowed LED is on.
Figure 1 for a close-up view of the controller LEDs.
1. Host Link 1 Service Action Required LED (Amber)
2. Host Link 2 Service Action Required LED (Amber)
3. Battery Service Action Required LED (Amber)
4. Controller Service Action Allowed LED (Blue)
5. Controller Service Action Required LED (Amber)
(Figure
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2). If you can safely remove the controller
April 2015