Troubleshooting - Sub-Zero PRO3650 Use And Care Manual

T R O U B LE S HO O T I NG

Troubleshooting

U N IT O P E R AT I O N
No lights or cooling.
• Verify power is on.
• Verify electrical power to the unit and home circuit
breaker is on.
No lights in the refrigerator or freezer.
• The door/drawer may have been left ajar which has
disabled lights to eliminate excess heat. If the lights are
out, close the door/drawer for one hour. If the lights are
still out, contact Sub-Zero Factory Certified Service.
• LED interior lighting must be replaced by Sub-Zero
Factory Certified Service.
Frost, condensation, or ice build up inside the unit.
• Verify the condenser is clean.
• Verify the door/drawer is closing properly.
• Verify the door/drawer has not been left ajar.
• Verify the door/drawer gasket does not have rips or
tears. If it does, contact Sub-Zero Factory Certified
Service.
• If icing is heavy, turn the unit off and use a handheld
steamer to melt the ice. Do not use a hair dryer. Once
the ice has melted, wipe up any water with a cloth or
paper towel.
High temperatures, the unit runs excessively or is giving
off too much heat.
• Verify the condenser is clean.
• Verify the door/drawer is closing properly.
• Verify the door/drawer has not been left ajar.
• Increased ambient temperatures may cause the com-
pressors to run longer.
• If the temperature display shows 38° and 0°, but is not
cooling, the unit may be in showroom mode. Contact
Sub-Zero Customer Care at 800-222-7820.
O D OR
• The unit should be cleaned before using for the first time.
This will clear any odors that may have been trapped
during shipping.
• Replace the air purification cartridge.
• Clean the unit and shelving thoroughly.
• Uncovered food could create an odor which may require
cleaning.
• Remove and clean the drain pan located behind the
kickplate, and reinstall.
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