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Troubleshooting; Unit Operation; Ice Production - Sub-Zero Designer Series Use And Care Manual

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TROUBLESHOOTING

Troubleshooting

UNIT OPERATION

No lights or cooling.
Verify power is on.
Verify electrical power to unit and home circuit breaker
is on.
No lights in refrigerator or freezer.
Door/drawer may have been left ajar which has disabled
lights to eliminate excess heat. If lights are out, close
door/drawer for one hour. If lights are still out, contact
Sub-Zero factory certified service.
LED interior lighting must be replaced by Sub-Zero
factory certified service.
Frost, condensation or ice build up inside unit.
Verify condenser is clean.
Verify door/drawer is closing properly.
Verify door/drawer has not been left ajar.
Verify door/drawer gasket does not have rips or tears. If
it does, contact Sub-Zero factory certified service.
If icing is heavy, turn unit off and use a hair dryer to melt
ice. Hair dryer should be set on low and kept moving
at all times. Once ice has melted, wipe up water with a
cloth or paper towel.
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High temperatures, unit runs excessively or unit giving off
too much heat.
Verify condenser is clean.
Verify door/drawer is closing properly.
Verify door/drawer has not been left ajar.
Increased ambient temperatures may cause compres-
sors to run longer.
If temperature display shows 3° and -18°, but is not
cooling, unit may be in showroom mode. Contact
your authorized Sub-Zero dealer.
No water from dispenser.
Wait one hour, then try dispenser again. Contact
contact your authorized Sub-Zero dealer if unresolved.

ICE PRODUCTION

No ice.
Verify ice cube indicator appears in control panel display.
Verify ice maker has been on for at least 24 hours.
Verify freezer temperature near -18°C.
Verify ice container is properly installed.
Verify ice maker arm in down position.
Verify water is being supplied to unit.
Blue or green ice.
Possible copper supply line corrosion. Contact plumber
to clean or replace.
Black flecks in cubes.
Stop use and contact Sub-Zero factory certified service.
Bad taste.
Defrost freezer and clean with soap and water.
Place coffee grounds or charcoal briquettes in freezer to
absorb odor.
Hollow cubes.
Clean condenser. Contact Sub-Zero factory certified
service if unresolved.
ODOR
Unit should be cleaned before using for the first time.
This will clear any odors that may have been trapped
during shipping.
Replace air purification cartridge.
Clean unit and shelving thoroughly.
Uncovered food could create odor which may require
cleaning.
SERVICE
Maintain the quality built into your product by contacting
Sub-Zero factory certified service.
When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 3 for rating plate
location.
For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 2.
SERVICE (FOR GREECE & CYPRUS ONLY)
WS PRODUCTS SA
78 Poseidon Avenue / 17455 / Alimos / Greece
+30 210 98 16 663 / +30 210 98 16 163
service@subzero-wolf.gr
www.subzero-wolf.gr

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