Troubleshooting; Unit Operation; Ice Production - Sub-Zero Designer Series Use And Care Manual

TROUBLESHOOTING

Troubleshooting

UNIT OPERATION

No lights or cooling.
• Verify power is on.
• Verify electrical power to unit and home circuit breaker
is on.
No lights in refrigerator or freezer.
• Door/drawer may have been left ajar which has disabled
lights to eliminate excess heat. If lights are out, close
door/drawer for one hour. If lights are still out, contact
Sub-Zero factory certified service.
• LED interior lighting must be replaced by Sub-Zero
factory certified service.
Frost, condensation or ice build up inside unit.
• Verify condenser is clean.
• Verify door/drawer is closing properly.
• Verify door/drawer has not been left ajar.
• Verify door/drawer gasket does not have rips or tears. If
it does, contact Sub-Zero factory certified service.
• If icing is heavy, turn unit off and use a hair dryer to melt
ice. Hair dryer should be set on low and kept moving
at all times. Once ice has melted, wipe up water with a
cloth or paper towel.
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High temperatures, unit runs excessively or unit giving off
too much heat.
• Verify condenser is clean.
• Verify door/drawer is closing properly.
• Verify door/drawer has not been left ajar.
• Increased ambient temperatures may cause compres-
sors to run longer.
• If temperature display shows 3° and -18°, but is not
cooling, unit may be in showroom mode. Contact
your authorized Sub-Zero dealer.
No water from dispenser.
• Wait one hour, then try dispenser again. Contact
contact your authorized Sub-Zero dealer if unresolved.

ICE PRODUCTION

No ice.
• Verify ice cube indicator appears in control panel display.
• Verify ice maker has been on for at least 24 hours.
• Verify freezer temperature near -18°C.
• Verify ice container is properly installed.
• Verify ice maker arm in down position.
• Verify water is being supplied to unit.
Blue or green ice.
• Possible copper supply line corrosion. Contact plumber
to clean or replace.
Black flecks in cubes.
• Stop use and contact Sub-Zero factory certified service.
Bad taste.
• Defrost freezer and clean with soap and water.
• Place coffee grounds or charcoal briquettes in freezer to
absorb odor.
Hollow cubes.
• Clean condenser. Contact Sub-Zero factory certified
service if unresolved.
ODOR
• Unit should be cleaned before using for the first time.
This will clear any odors that may have been trapped
during shipping.
• Replace air purification cartridge.
• Clean unit and shelving thoroughly.
• Uncovered food could create odor which may require
cleaning.
SERVICE
• Maintain the quality built into your product by contacting
Sub-Zero factory certified service.
• When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 3 for rating plate
location.
• For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 2.
SERVICE (FOR GREECE & CYPRUS ONLY)
WS PRODUCTS SA
78 Poseidon Avenue / 17455 / Alimos / Greece
+30 210 98 16 663 / +30 210 98 16 163
service@subzero-wolf.gr
www.subzero-wolf.gr