Faults And Troubleshooting - Bartec POLARIS SMART HMI 17-71V6-1 Series User Manual

Faults and troubleshooting

9. Faults and troubleshooting
Fault
Nothing is shown on the
display
No current consumption
Display turns on and off
constantly
Display always has stripes
Dark background
Touchscreen not working
Mouse cursor and point of
contact on the screen do not
agree
EN 48/54
POLARIS SMART HMI- for Zone 1/21
POLARIS Smart HMI 7" W
Possible cause
No power supply present
External back-up fuse has
tripped
Internal fuse has tripped
Backlighting faulty
Device malfunction
No power supply present
External back-up fuse has
tripped
Internal fuse has tripped
Device malfunction
Power supply is too low.
Display is defective or the
device doesn't boot up.
The backlighting is coming to
the end of its service life.
Power Save activated
Driver deactivated
Driver not installed
Touchscreen calibrated
incorrectly.
Remedy
Check connection of the power supply
Check fuse
Return to the manufacturer
Return to the manufacturer
Replace the backlighting
Return to the manufacturer
Check connection of the power supply
Check the fuse
Return to the manufacturer
Return to the manufacturer
Check diameter and length of cable.
see Chapter 5.8
Return to the manufacturer
Return to the manufacturer
Replace the backlighting
Press any button.
Check driver installation or
install a driver.
Calibrate touchscreen.
Technical data subject to change.
04/2018