Solving Problems; Scanner Problems; Checking Messages On The Control Panel; The Scanner Does Not Turn On - Epson DS-870 User Manual

User's Guide

Solving Problems

Scanner Problems

Checking Messages on the Control Panel

If an error message is displayed on the control panel, follow the on-screen instructions or the solutions below to
solve the problem.
Messages
Prepare the rollers for a replacement. For details, see your
documentation.
To enable Restrict User Access, see your documentation.
Restrict User Access is enabled. For more details, see your
documentation.
Clean inside the scanner. For details, see your
documentation.
Scanner error. For details, see your documentation.
RECOVERY MODE
Related Information
"Updating Applications and Firmware" on page 114
&
"Installing Your Applications" on page 127
&

The Scanner Does Not Turn On

❏ Make sure the AC adapter is securely connected to the scanner and an electrical outlet.
❏ Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.
Solving Problems
Solutions
See the following section to find roller assembly kit codes
and information on how to replace them.
"Roller Assembly Kit Codes" on page 20
"Replacing the Roller Assembly Kit" on page 107
See the following section to enable Restrict User Access.
"Restricting User Access for the Control Panel" on page 15
See the following section to access restricted menus.
"Accessing Restricted Settings on the Control Panel" on
page 16
See the following section to clean inside the scanner.
"Cleaning Inside the Scanner" on page 102
Turn the power off and on again. If the error continues to
occur, contact your local dealer.
The scanner has started in recovery mode because the
firmware update failed. Follow the steps below to try to
update the firmware again.
1. Connect the computer and the scanner with a USB cable.
2. Visit your local Epson website for further instructions.
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