Epson DS-410 User Manual
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Epson DS-410 User Manual

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User's Guide
NPD5669-02 EN

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Summary of Contents for Epson DS-410

  • Page 1 User's Guide NPD5669-02 EN...
  • Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 3 ❏ Intel ® is a registered trademark of Intel Corporation. ❏ Epson Scan 2 Software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright © 1991-1997 Silicon Graphics, Inc.

  • Page 4: Table Of Contents

    Introducing the Manuals..... 6 Epson Scan 2......51 Marks and Symbols.
  • Page 5 Help for Users in Singapore....114 Cannot Start Epson Scan 2....98 Help for Users in Thailand.

  • Page 6: About This Manual

    Provides you with information on setting up the product and installing the application. ❏ User's Guide (digital manual) Provides instructions on using the product, maintenance, and solving problems. As well as the manuals above, see the help included in the various Epson applications. Marks and Symbols Caution: Instructions that must be followed carefully to avoid bodily injury.

  • Page 7: Operating System References

    User's Guide About This Manual Operating System References Windows In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003"...

  • Page 8: Important Instructions

    ❏ Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Place the product and options on a flat, stable surface that extends beyond the base of the product and options in all directions.

  • Page 9: Restrictions On Copying

    User's Guide Important Instructions ❏ Unplug the product, options, and the AC adapter, and refer servicing to qualified service personnel under the following conditions: The AC adapter or plug is damaged; liquid has entered the product, options, or the AC adapter;...

  • Page 10: Scanner Basics

    User's Guide Scanner Basics Scanner Basics Part Names and Functions Front ADF (Automatic Document Feeder) Feeds loaded originals automatically. Edge guides Feeds originals straight into the scanner. Slide to the edges of the originals. Input tray Loads originals. Pull out the tray extension if originals are too big for the input tray.
  • Page 11 User's Guide Scanner Basics Back Security slot Inserts a security lock for theft prevention. USB port Connects a USB cable. DC inlet Connects the AC adapter. Inside Scanner cover Pull the cover open lever and open the scanner cover when cleaning inside of the scanner and removing jammed paper.

  • Page 12: Buttons And Lights On The Control Panel

    User's Guide Scanner Basics Buttons and Lights on the Control Panel Buttons and Lights Power button Turns the scanner on or off. Power light The scanner is ready to be used. Flashing: The scanner is scanning, waiting to scan, processing, or sleeping.

  • Page 13: Error Indicators

    1. Connect the computer and the scan- ner with a USB cable. (During recovery mode, you cannot update the firm- ware over a network connection.) 2. Visit your local Epson website for fur- ther instructions. Related Information “Removing Jammed Originals from the Scanner” on page 99 &...

  • Page 14: Information On Applications

    Epson Web site. Epson Scan 2 Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. This also allows you to start either as a standalone application or by using TWAIN-compliant application software. See the Epson Scan 2 help for details on using the application.

  • Page 15: Epson Software Updater

    You can also sort multiple scanned images as separate files and save each file in specific folders by using these methods or by setting specific pages. EPSON Software Updater EPSON Software Updater is an application that checks for new or updated applications on the internet and installs them. You can also update the scanner’s digital manual.

  • Page 16: Roller Assembly Kit Codes

    Parts (the pickup roller and a separation roller) should be replaced when the number of scans exceeds the service number. Use dedicated parts with the roller axis in blue. You can check the latest number of scans in Epson Scan 2 Utility.

  • Page 17: Specifications Of Originals And Placing Originals

    User's Guide Specifications of Originals and Placing Originals Specifications of Originals and Placing Originals Specifications of Originals This section explains the specifications and conditions of originals that can be loaded in the ADF. General Specifications for Originals being Scanned Type of Original Thickness Size Plain paper...
  • Page 18 User's Guide Specifications of Originals and Placing Originals Specifications of Standard Size Originals The list of the standard size originals you can load on the scanner. Size Measurement Thickness Paper Type Loading Capacity Legal 215.9×355.6 mm 50 to 209 g/m2 Plain paper Thickness of the originals stack: under 8 mm (0.31 in.)
  • Page 19 User's Guide Specifications of Originals and Placing Originals Size Thickness Paper Type Loading Capacity Width: 50.8 to 215.9 mm 50 to 130 g/m2 Plain paper 1 sheet (2.0 to 8.5 in.) Fine paper Length (single sided): 393.8 to 3048.0 Recycled paper (15.5 to 120.0 in.) Length (double sided): 393.8 to 2032.0 (15.5 to 80.0 in.)

  • Page 20: Types Of Originals That Require Attention

    297 mm (11.7 in.) long. Otherwise, the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2.

  • Page 21: Types Of Originals That Must Not Be Scanned

    User's Guide Specifications of Originals and Placing Originals ❏ Curled originals ❏ Coated paper ❏ Thermal paper ❏ Originals with punch holes ❏ Originals with folded corners ❏ Thick originals ❏ Laminated cards Note: ❏ To scan delicate originals or originals that are easily crinkled, use the Carrier Sheet (sold separately). ❏...

  • Page 22: Placing Originals

    User's Guide Specifications of Originals and Placing Originals Related Information “Photographs” on page 40 & Placing Originals Standard Size Originals Specifications of Standard Size Originals The list of the standard size originals you can load on the scanner. Size Measurement Thickness Paper Type Loading Capacity...
  • Page 23 User's Guide Specifications of Originals and Placing Originals Placing Standard Size Originals 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. Note: ❏ For A4 size or larger originals, make sure you pull out and extend the input tray extension. ❏...
  • Page 24 User's Guide Specifications of Originals and Placing Originals 4. Fan the originals. Hold both ends of the originals and fan them a few times. 5. Align the edges of the originals. 6. Load the originals into the input tray facing down with the top edge facing into the ADF. Slide the originals into the ADF until they meet resistance.

  • Page 25: Long Paper

    User's Guide Specifications of Originals and Placing Originals 7. Slide the edge guides to fit the edge of the originals making sure there are no gaps between the originals and the edge guides. Otherwise, the originals may be fed skewed. Note: When scanning originals with punch holes such as loose leaf paper, load the originals with the holes facing the side or facing down.
  • Page 26 User's Guide Specifications of Originals and Placing Originals Placing Long Paper 1. Open the input tray, and then slide out the output tray. Note: Do not extend the input tray extension and output tray extensions and do not raise the stopper. 2.
  • Page 27 User's Guide Specifications of Originals and Placing Originals 4. Load the original straight into the input tray, facing down with the top edge facing into the ADF. Slide the original into the ADF until it meets resistance. 5. Adjust the edge guides to fit the edge of the long paper making sure there are no gaps between the edge of the paper and the edge guides.

  • Page 28: Receipts

    2,032 mm (80 inches) with a resolution of 300 dpi or less. ❏ You need to specify the paper size in Epson Scan 2. There are three ways to specify the paper size in Epson Scan 2.

  • Page 29: Plastic Cards

    User's Guide Specifications of Originals and Placing Originals Size Thickness Paper Type Loading Capacity Width: 76.2 to 215.9 mm 50 to 130 g/m2 Plain paper 1 sheet (3.0 to 8.5 in.) Fine paper Length: 393.8 to 3048.0 mm Recycled paper (15.5 to 120.0 in.) Thermal paper Thermal paper may not be successfully scanned.
  • Page 30 User's Guide Specifications of Originals and Placing Originals Placing Plastic Cards 1. Open the input tray, and then slide out the output tray and raise the stopper. 2. Slide the edge guides on the input tray all the way out. 3.
  • Page 31 User's Guide Specifications of Originals and Placing Originals 4. Load the plastic cards into the input tray facing down with the top edge facing into the ADF. Slide the plastic cards into the ADF until they meet resistance. Important: Do not load plastic cards vertically.

  • Page 32: Large Size Originals

    Specifications of Originals and Placing Originals 5. Slide the edge guides to fit the edge of the plastic cards. Related Information “Required Settings for Special Originals in Epson Scan 2” on page 51 & Large Size Originals Specifications of Large Size Originals By folding the originals in half, you can scan originals larger than A4 size, such as A3 or B4 sizes.
  • Page 33 User's Guide Specifications of Originals and Placing Originals Placing Large Size Originals Placing Large Size Originals without the Carrier Sheet 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper.
  • Page 34 Otherwise, the document may be fed skewed. Note: ❏ Clear Detect Double Feed in Epson Scan 2. See the Epson Scan 2 help for details. ❏ To scan both sizes and stitch them together, select Double-Sided from Scanning Side and select Left & Right from...
  • Page 35 User's Guide Specifications of Originals and Placing Originals Related Information “Required Settings for Special Originals in Epson Scan 2” on page 51 & Placing Large Size Originals with the Carrier Sheet 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper.
  • Page 36 User's Guide Specifications of Originals and Placing Originals 4. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the carrier sheet by folding it in half so that the side to be scanned is facing out, with the right side at the front. 5.

  • Page 37: Irregular Shaped Originals

    297 mm long. Otherwise, the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2.
  • Page 38 User's Guide Specifications of Originals and Placing Originals Placing Irregular Shaped Originals 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2. Slide the edge guides on the input tray all the way out. 3.
  • Page 39 User's Guide Specifications of Originals and Placing Originals 4. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the center of the Carrier Sheet with the side to be scanned facing down. 5.

  • Page 40: Photographs

    ❏ You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times. ❏ If you cannot find an appropriate size for the original you want to scan in the Document Size list in Epson Scan 2, select Auto Detect or select Customize to create a custom document size.
  • Page 41 User's Guide Specifications of Originals and Placing Originals 2. Slide the edge guides on the input tray all the way out. 3. Raise the page separation lever. 4. Place the Carrier Sheet with the illustration on the front edge facing up and place the photo in the center of the Carrier Sheet with the side to be scanned facing down.
  • Page 42 ❏ You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times. ❏ If you cannot find an appropriate size for the original you want to scan in the Document Size list in Epson Scan 2, select Auto Detect or select Customize to create a custom document size.

  • Page 43: Envelopes

    User's Guide Specifications of Originals and Placing Originals Envelopes Specifications of Envelopes The specification of envelopes you can load into the scanner. Size Measurement Thickness Loading Capacity 114×162 mm (4.49×6.38 in.) 0.38 mm (0.015 in.) or less 1 envelope (standard size) 110×220 mm (4.33×8.66 in.) (standard size) Placing Envelopes...
  • Page 44 User's Guide Specifications of Originals and Placing Originals 3. Raise the page separation lever. 4. Load the envelopes into the input tray facing down making sure that the opened edge (flap side) of the envelope is facing to the side. For envelopes with the opened edge (flap side) on the shorter side, you can load the envelope with the opened edge (flap side) facing up.

  • Page 45: Mixture Of Originals

    Note: To scan envelopes, we recommend selecting the appropriate rotation angle or Auto in Rotate on the Main Settings tab in Epson Scan 2 before scanning. See the Epson Scan 2 help for details. Related Information “Required Settings for Special Originals in Epson Scan 2” on page 51 &...
  • Page 46 User's Guide Specifications of Originals and Placing Originals Placing a Mixture of Originals at Different Sizes 1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. Note: To stop the originals from bumping into the output tray and falling off the tray, store the output tray and do not use it to stack the ejected originals.
  • Page 47 User's Guide Specifications of Originals and Placing Originals 4. Load the originals at the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Note: ❏ Load the originals into the input tray facing down with the top edge facing into the ADF. ❏...

  • Page 48: Basic Scanning

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan ❏ Mac OS Select Go > Applications > Epson Software > Epson Scan 2.
  • Page 49 User's Guide Basic Scanning ❏ Scanning Side: Select the side of the original you want to scan. Select Double-Sided to scan both sides of the originals. ❏ Document Size: Select the size of the original you placed. ❏ Image Type: Select the color for saving the scanned image. ❏...
  • Page 50 The scanned image is saved to the folder you specified. Related Information “Placing Originals” on page 22 & “Epson Scan 2” on page 14 & “Setting a Resolution That Suits the Scanning Purpose” on page 51 & “Image Adjustment Features” on page 67...

  • Page 51: Required Settings For Special Originals In Epson Scan 2

    User's Guide Basic Scanning Required Settings for Special Originals in Epson Scan 2 You need to set certain items on the Main Settings tab in Epson Scan 2 when scanning special originals. Type of Original Required Settings Plastic cards Select Plastic Card (Landscape) from the Document Size list.

  • Page 52: Scanning Using Document Capture Pro (Windows)

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs > Epson Software > Document Capture Pro. Note: You may need to select the scanner you want to use from the scanners list.
  • Page 53 User's Guide Basic Scanning 2. Click Job Settings. The job list screen is displayed. Note: A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this procedure and go to procedure 10. 3.
  • Page 54 User's Guide Basic Scanning 4. Set the Job Name. 5. Make scanning settings on the 1. Scan tab. ❏ Source: Select the source where the original is placed. Select double-sided to scan both sides of the originals. ❏ Document Size: Select the size of the original you placed. ❏...
  • Page 55 ❏ Skip Blank Page: Select to skip blank pages if there are any in the originals. ❏ Detailed Settings button: Select to use Epson Scan 2 features to adjust scanned images. 6. Click 2. Save, and then make the save settings.
  • Page 56 User's Guide Basic Scanning 7. Click 3. Send, and then select the Destination. Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click Help for details on each item. Note: ❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance. ❏...

  • Page 57: Scanning Using Document Capture (Mac Os)

    User's Guide Basic Scanning 12. Click the job icon. The selected job is performed. 13. Follow the on-screen instructions. The scanned image is saved using the settings you made for the job. Note: You can scan the originals and send the scanned image without using the job. Click on the Scan and bar, and then click the destination to which you want to send the scanned image.
  • Page 58 User's Guide Basic Scanning 1. Start Document Capture. Select Finder > Go > Applications > Epson Software > Document Capture. Note: You may need to select the scanner you want to use from the scanners list. 2. Click The Job List screen is displayed.
  • Page 59 User's Guide Basic Scanning 3. Click the + icon. The job setting screen is displayed. 4. Set the Job Name.
  • Page 60 User's Guide Basic Scanning 5. Make scanning settings on the Scan tab. ❏ Source: Select the source where the original is placed. Select double-sided to scan both sides of the originals. ❏ Document Size: Select the size of the original you placed. ❏...
  • Page 61 User's Guide Basic Scanning 6. Click Output, and then make the output settings. ❏ Save in: Select the save folder for the scanned image. ❏ Example of File Name: Display an example of the file name for the current settings. ❏...
  • Page 62 User's Guide Basic Scanning 7. Click Destination, and then select the Destination. Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click the ? (Help) icon for details on each item. Note: ❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance. ❏...

  • Page 63: Enabling A Job To Run From The Control Panel (Button Assignment)

    User's Guide Basic Scanning 12. Select the job from the pull down list, and then click the icon. The selected job is performed. 13. Follow the on-screen instructions. The scanned image is saved using the settings you made for the job. Note: You can scan the originals and send the scanned image without using the job.

  • Page 64: Assigning A Job To The Control Panel (Windows)

    User's Guide Basic Scanning Assigning a Job to the Control Panel (Windows) Explains how to assign a job to the scanner’s control panel in Document Capture Pro. See the Document Capture Pro help for details on the features. 1. Start Document Capture Pro. 2.

  • Page 65: Scanning Using A Scanner Button

    Note: ❏ Make sure that Epson Scan 2 is installed on your computer and the scanner is connected to your computer correctly. ❏ When Document Capture Pro (Windows) or Document Capture (Mac OS) is installed on your computer, you can assign the job to a button on the scanner and run the job by pressing it.

  • Page 66: Advanced Scanning

    ADF. 1. Start Epson Scan 2. 2. Select Automatic Feeding Mode on the Main Settings tab. 3. Make other settings for scanning on the Epson Scan 2 main window. 4. Click Scan. Automatic Feeding Mode starts.

  • Page 67: Creating Scanned Images To Suit Your Needs

    Creating Scanned Images to Suit Your Needs Image Adjustment Features You can adjust scanned images using the features on the Advanced Settings tab in Epson Scan 2. Except for a few features, you can check the adjustment results in the preview window.
  • Page 68 User's Guide Advanced Scanning Note: ❏ Some items may not be available depending on other settings you made. ❏ Depending on the original, the scanned images may not be adjusted correctly. Related Information “Remove Background” on page 69 & You can remove the background of the originals. “Text Enhancement”...

  • Page 69: Remove Background

    User's Guide Advanced Scanning You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area becomes larger. Decrease the threshold, the white color area becomes larger. “Unsharp Mask” on page 72 & You can enhance and sharpen the outlines of the image. “Descreening”...

  • Page 70: Auto Area Segmentation

    User's Guide Advanced Scanning Auto Area Segmentation You can make letters clear and images smooth when performing black and white scanning for a document that contains images. You can adjust the quality of the image part of the original from Brightness and Contrast. Note: ❏...

  • Page 71: Brightness

    User's Guide Advanced Scanning Brightness You can adjust the brightness for the whole image. Note: This feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the Advanced Settings tab. Contrast You can adjust the contrast for the whole image.

  • Page 72: Threshold

    User's Guide Advanced Scanning Threshold You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area becomes larger. Decrease the threshold, the white color area becomes larger. Note: This feature may not be available depending on the settings on the Main Settings tab > Image Type or the settings on the Advanced Settings tab.

  • Page 73: Saving As A Searchable Pdf

    User's Guide Advanced Scanning Edge Fill You can remove the shadow created around the scanned image. For double-sided scanning, the settings for the edge fill range are mirror-reversed for the back of the original. If you select Settings, the Edge Fill Level screen is displayed, and you can adjust the edge fill ranges for the top, bottom, left, and right.

  • Page 74: Saving As An Office Format File (For Windows Only)

    ❏ Text on the originals is recognized using Optical Character Recognition (OCR), and then embedded in the scanned image. ❏ This feature is only available when the EPSON Scan OCR component (Windows) or Epson Scan 2 OCR component (Mac OS) is installed.
  • Page 75 User's Guide Advanced Scanning 1. Place the original. 2. Start Document Capture Pro. 3. Click on the Scan and bar to display the destination screen. If you have already displayed the destination screen, skip this procedure. 4. Click Scan Settings to display the Scan Settings screen. 5.

  • Page 76: Setting A Job (Scan, Save, And Send)

    User's Guide Advanced Scanning 6. Click one of the destination icons. Scanning starts. After scanning, the Save Settings window or Transfer Settings window is displayed. 7. Select the Office format file you want to save as from the File Type list. 8.

  • Page 77: Creating And Registering A Job (Mac Os)

    User's Guide Advanced Scanning 5. Click OK to return to the Job List screen. The created job is registered in the Job List. 6. Click OK to return to the top screen. Related Information “Document Capture Pro / Document Capture” on page 14 &...
  • Page 78 User's Guide Advanced Scanning When scanning multiple documents and using separator information or a specified number of pages to separate the document into multiple files, each separated file can be saved to a specific folder. For example, you can make separation settings such as the following. Note: Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.

  • Page 79: Sorting And Saving Scanned Images Into A Separate Folder

    User's Guide Advanced Scanning Sorting and Saving Scanned Images into a Separate Folder You can sort scanned images automatically and save them to a separate folder using Document Capture Pro. To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the originals or barcodes on the originals.
  • Page 80 User's Guide Advanced Scanning 5. Set the Job Name. 6. Make scanning settings on the 1. Scan tab.
  • Page 81 User's Guide Advanced Scanning 7. Click 2. Save, make the save settings, and then select Apply job separation. 8. Click Separation Settings.
  • Page 82 User's Guide Advanced Scanning 9. Select Separator on the Job Separation Settings screen. ❏ Fixed Page: Select to separate by each specified page and split into files. ❏ Blank Page: Select to separate by detecting blank pages. ❏ Barcode: Select to separate by detecting barcodes. ❏...
  • Page 83 User's Guide Advanced Scanning 11. Click 3. Send, and then select the Destination. Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click Help for details on each item. 12. Click OK to close the Job Settings screen. 13.
  • Page 84 User's Guide Advanced Scanning 15. Click the job icon. The separation job is performed. 16. Follow the on-screen instructions. The scanned image is separated and saved using the settings you made for the job. Related Information “Scanning Using Document Capture Pro (Windows)” on page 52 &...

  • Page 85: Maintenance

    After using the scanner for a while, paper and room dust on the roller or the glass part inside the scanner may cause paper feed or scanned image quality problems. Clean the inside of the scanner every 5,000 scans. You can check the latest number of scans in Epson Scan 2 Utility. Important: ❏...
  • Page 86 User's Guide Maintenance 3. Pull the cover open lever and open the scanner cover. 4. Wipe off any stains on the plastic roller and glass surface at the bottom inside of the scanner cover using a soft cloth. Important: ❏ Do not place too much force on the glass surface. ❏...
  • Page 87 User's Guide Maintenance 5. Wipe off any dust or dirt on the separation roller using a soft cloth. 6. Wipe off any dust or dirt on the pickup roller using a soft cloth. 7. Plug in the AC adapter, and then turn on the scanner.
  • Page 88 User's Guide Maintenance 8. Hold down the button for at least two seconds while opening the scanner cover. The rollers on the bottom move momentarily, and then the scanner enters cleaning mode. The rollers rotate a bit each time you press button.

  • Page 89: Replacing The Roller Assembly Kit

    User's Guide Maintenance Replacing the Roller Assembly Kit The roller assembly kit (the pickup roller and the separation roller) needs to be replaced when the number of scans exceeds the Life Cycle of the rollers. When a replacement message is displayed on your computer, follow the steps below to replace it.
  • Page 90 User's Guide Maintenance 4. Press the hook on the right side of the pickup roller cover, and then open the cover. 5. Slide and remove the installed pickup rollers. Important: Do not place too much force on the arm. This could damage the inside of the scanner.
  • Page 91 User's Guide Maintenance 6. Attach the new lower pickup roller. Align the notches. 7. Attach the new upper pickup roller. Align the notches, and check that the smaller roller is on the bottom. 8. Close the pickup roller cover firmly. Important: Make sure the pickup rollers are installed correctly if the cover is hard to close.
  • Page 92 User's Guide Maintenance 10. Slide and remove the installed separation roller, and then remove the roller from the axis. 11. Attach the new separation roller to the axis, and make sure the notches align. Check that there are no gaps, and make sure the roller does not come off the axis. 12.

  • Page 93: Resetting The Number Of Scans

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...

  • Page 94: Energy Saving

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS...

  • Page 95: Transporting The Scanner

    User's Guide Maintenance 2. Click the Power Save tab. 3. Set the Sleep Timer (minutes) or Power Off Timer (minutes), and then click Set. Transporting the Scanner When you need to transport the scanner to move or for repairs, follow the steps below to pack the scanner. 1.

  • Page 96: Updating Applications And Firmware

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > Epson Software > EPSON Software Updater. ❏ Mac OS Select Finder >...
  • Page 97 User's Guide Maintenance Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications on your local Epson website. http://www.epson.com...

  • Page 98: Solving Problems

    ❏ Make sure the scanner cover is closed. ❏ Make sure the scanner is connected to your computer properly. ❏ Make sure Epson Scan 2 is installed correctly. ❏ If the firmware update fails and the scanner enters recovery mode, update the firmware again using a USB connection.

  • Page 99: Pressing A Scanner Button Does Not Start The Correct Application

    ❏ Clean the rollers inside the scanner. ❏ Reduce the number of originals being placed at a time. ❏ Use Automatic Feeding Mode in Epson Scan 2, and scan originals one by one. Related Information “Cleaning Inside the Scanner” on page 85 &...
  • Page 100 User's Guide Solving Problems 2. Pull the cover open lever and open the scanner cover. 3. Carefully remove any originals remaining inside the scanner. 4. Carefully pull out any jammed originals from the output tray in the direction of the arrow if you cannot pull originals straight up.

  • Page 101: The Original Jams In The Scanner Frequently

    ❏ Irregular shaped originals are scanned ❏ Originals are scanned askew Note: When you select Settings from Detect Double Feed in Epson Scan 2, you can set the Scanned image or Paper Protection settings. Related Information “Cleaning Inside the Scanner” on page 85 &...

  • Page 102: Paper Protection Does Not Work

    Note: When you select Settings from the Detect Double Feed in Epson Scan 2, you can set the Scanned image settings. ❏ If you enabled Paper Protection while setting the resolution to more than 300 dpi and the Image Type as Black &...

  • Page 103: Scanned Image Problems

    The Image Quality is Rough ❏ If the resolution is low, try increasing the resolution and then scanning. ❏ In Epson Scan 2, adjust the image using items on the Advanced Settings tab, and then scan. Related Information “Setting a Resolution That Suits the Scanning Purpose” on page 51 &...

  • Page 104: Expanding Or Contracting The Scanned Image

    ❏ In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement. ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab.

  • Page 105: Moiré Patterns (Web-Like Shadows) Appear

    If the size of the original you want to scan is not on the list, select Customize, and then create the size manually. Text is Not Recognized Correctly when Saving as a Searchable PDF ❏ On the Image Format Options window in Epson Scan 2, check that Text Language is set correctly on the Text tab.

  • Page 106: Cannot Solve Problems In The Scanned Image

    ❏ Originals with creases or wrinkles ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab. When you increase the Threshold, the black color area becomes larger.

  • Page 107: Uninstalling And Installing Applications

    User's Guide Solving Problems Uninstalling and Installing Applications Uninstalling Your Applications You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your operating system. Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.

  • Page 108: Installing Your Applications

    If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller. In this situation, select Finder > Go > Applications > Epson Software, select the application you want to uninstall, and then drag it to the trash icon.

  • Page 109: Technical Specifications

    User's Guide Technical Specifications Technical Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Sheet Feed, one pass duplex color scanner Photoelectric device Effective pixels 5,100×9,300 at 600 dpi 2,550×36,000 at 300 dpi (long paper) Light source RGB LED Scanning resolution...

  • Page 110: Dimensional Specifications

    User's Guide Technical Specifications Dimensional Specifications Dimensions * Width: 297 mm (11.7 inches) Depth: 152 mm (6.0 inches) Height: 154 mm (6.1 inches) Weight Approx. 2.5 kg (5.5 lb) Without protruding parts. Electrical Specifications Scanner Electrical Specifications Rated DC Input Power Supply Voltage DC 24 V Rated DC Input Current ❏...

  • Page 111: System Requirements

    Ordinary office or home conditions. Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty conditions. System Requirements The system requirements for Epson Scan 2 are as follows, some applications may not support all of the operating systems. Windows Windows 10 (32-bit, 64-bit) Windows 8.1 (32-bit, 64-bit)

  • Page 112: Standards And Approvals

    The following models are CE marked and in compliance with all the applicable EU Directives. For further details, visit the following website to access the full declaration of conformities containing reference to the Directives and harmonized standards used to declare conformity. http://www.epson.eu/conformity J342A A461H, A462E...

  • Page 113: Where To Get Help

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 114: Help For Users In Singapore

    User's Guide Where to Get Help Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

  • Page 115: Help For Users In Indonesia

    User's Guide Where to Get Help Epson Service Center 65 Truong Dinh Street, District 1, Hochiminh City, Vietnam. 29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.id...

  • Page 116: Help For Users In Malaysia

    Company Name Address Phone E-mail WEST ESC Pontianak JL. NUSA INDAH I NO. 40A PONTIANAK (+62561)735507 KALIMANTAN KALBAR 78117 pontianak-technical@epson- indonesia.co.id PEKANBARU ESC PEKANBARU JL. TUANKU TAMBUSAI NO. 353 - (+62761)21420 PEKANBARU RIAU pkb-technical@epson- indonesia.co.id DKI JAKARTA ESS JAKARTA KEIAI WISMA KEIAI LT.

  • Page 117: Help For Users In India

    Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...
  • Page 118 Our Customer Care team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line: +632-706-2609 Fax: +632-706-2665...

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