Mercedes-Benz C-Class Saloon Owner's Manual page 344

342 Multimedia system
ically sent to the public emergency services call
centre.
If no connection can be made to the public
emergency services, a corresponding message
appears in the display.
Dial the emergency call number 112 on your
#
mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call centre service provider.
On the basis of the call, the service provider
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decides whether it is necessary to call res‐
cue teams and/or the police to the accident
site.
If no vehicle occupant answers, an ambu‐
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lance is sent to the vehicle immediately.
Triggering a manual emergency call
Press and hold the SOS button in the over‐
#
head control panel for at least one second.
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call centre.
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call centre service provider.
On the basis of the call, the service provider
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decides whether it is necessary to call res‐
cue teams and/or the police to the accident
site.
A message with accident data is transmitted
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to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call cen‐
tres.
In certain situations data is also transmitted
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in the voice channel to the Mercedes-Benz
emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
If the Mercedes-Benz emergency call system
cannot connect to the Mercedes-Benz emer‐
gency call centre, the emergency call is automat‐
ically sent to the public emergency services call
centre.
If no connection can be made to the public
emergency services, a corresponding message
appears in the media display.
Dial the emergency call number 112 on your
#
mobile phone.
Ending an unintentional emergency call
Select ~ on the multifunction steering
#
wheel.
Data transfer of the Mercedes-Benz emer‐
gency call system
The following data is transmitted to the
Mercedes-Benz emergency call centre:
the vehicle's GPS position data
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the last GPS position data on the route (a few
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hundred metres before the incident)
direction of travel
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vehicle identification number
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