Esse WN Operating Instructions

INFORMATION FOR USE WHEN ORDERING SPARES:
Cooker Model:
Serial Number:
Colour:
GUARANTEE
CONDITIONS OF GUARANTEE
Your ESSE cooker is guaranteed against defects arising from faulty manufacture for three years, subject to the following
express conditions:
• This cooker must be commissioned by your ESSE Dealer (or an authorised HETAS engineer) upon installation. The
details must be recorded on the Commissioning card and registered with ESSE by returning the completed card. The
guarantee period commences upon delivery of the cooker (subject to receipt of the correctly completed card).
• The cooker has been used for normal domestic purposes only, and in accordance with the manufacturer's instructions.
• The cooker is serviced annually by the ESSE Dealer or authorised HETAS engineer, and the Service record completed.
The cooker must not be serviced, maintained, repaired, taken apart, or tampered with by any person not authorised by us.
• Any cooker or defective part replaced shall become the Company's property.
EXCLUSIONS
This guarantee does not cover:
• Parts deemed to be replaceable in the normal usage of the cooker. These parts are listed herewith: All firebricks, fire box
bottom plate, combuster, airslide, oven accessories.
• Enamel damage; the vitreous coating on your cooker is in effect an extremely thin layer of glass and as such displays
all the characteristics of glass. It can easily be damaged by impact, or by spillage of cold liquids onto a hot surface. Such
damage cannot be covered under this guarantee. (See also intermittent use of your cooker, below).
• This guarantee is personal to the original purchaser and is non-transferable.
INTERMITTENT USE OF YOUR COOKER
In the event of intermittent use and prolonged shutdown, it should be noted that in some circumstances enamel may
become displaced due to ingress of damp. Whilst this is rare, it is most likely to occur in situations where the unused
cooker remains in an unheated property. There is a layer (known as the groundcoat) between the vitreous enamel surface
and the cast iron. Groundcoat is porous and if exposed (e.g. after a chip in the vitreous enamel coat), may allow damp to
penetrate behind the vitreous enamel and spread through the groundcoat. Surface oxidisation of the cast iron may
thereafter occur, causing the vitreous enamel to fall off. Such damage will not be covered by your warranty.
We recommend that a light coating of petroleum jelly be applied to any damaged areas when the cooker is not in use to
help keep out the damp, in addition to following the instructions in your Operating manual.
CUSTOMER CARE
In the event you should require spare parts, please order through your ESSE Dealer.
Should you have cause for dissatisfaction with your cooker, you should contact your ESSE dealer who will, in most
instances, be able to offer you immediate assistance. You will be required to give the following details:
• Your name, address and postcode.
• Your telephone/contact details.
• Clear and concise details of the fault.
• Model and serial number of the cooker (found on the inside panel of the control oven door).
• Purchase date (Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee service calls).
We will then check that we have an accurately completed warranty card, if not then any work carried out will be charged.
We will assess the nature of the complaint and either send replacement parts for your dealer to fit, send an engineer to
inspect & report, or send an engineer to remedy. If the fault is not actually due to faulty workmanship but some other cause
such as misuse or failure to install correctly, a charge will be made to cover the cost of the visit and any new parts required,
even during the warranty period. Home visits are made between 08.30 – 17.00hrs Monday to Friday, and are arranged for
either a morning or afternoon appointment.
ESSE Engineering Ltd, Long Ing, Barnoldswick, Lancashire BB18 6BN
Tel: 01282 813235 Fax: 01282 816876 Email: enquiries@esse.com Website: http://www.esse.com
THE ORIGINAL CAST IRON COOKER
CONSUMABLE SPARE PARTS
1. Combuster (shown right)
2. Brick Linings
3. Ash pit base
08/08
ESSE Woodfired Cooker
OPERATING INSTRUCTIONS
MODEL: WN
THIS APPLIANCE MUST BE COMMISSIONED BY A HETAS REGISTERED ENGINEER OR A COMPETENT
PERSON. THE WARRANTY CARD MUST BE RETURNED TO ENSURE GUARANTEE VALIDITY
HETAS
Approved