Status Led Indicators; Contacting Cisco Customer Service - Cisco Catalyst 6840 Series Hardware Installation Manual

Status LED Indicators

Status LED Indicators

Status LED
Indication
Red
Orange
Red
Orange

Contacting Cisco Customer Service

If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter, contact
a Cisco customer service representative for assistance and additional instructions. Before you call, have the
following information ready to help your service provider assist you as quickly as possible:
• Date on which you received the switch
• Chassis serial number
• Type of software and release number
• Maintenance agreement or warranty information
• Brief description of the problem
• Brief explanation of the steps you have already taken to isolate and resolve the problem
Catalyst 6840-X Switch Series Hardware Installation Guide
82
Alarm Type
Major
Minor
Major
Minor
Component
Chassis temperature sensor
exceeds major threshold.
Chassis temperature sensor
exceeds minor threshold.
Redundant supervisor engine
temperature sensor exceeds
major or minor threshold.
Troubleshooting
Action
Syslog message and SNMP trap
generated.
If redundancy is configured, the
system switches to the redundant
supervisor engine and the active
supervisor engine shuts down.
If there is no redundancy and the
overtemperature condition is not
corrected, the system shuts down
after 5 minutes.
Syslog message and SNMP trap
generated.
Monitor the condition.
Syslog message and SNMP trap
generated.
If major alarm and the
overtemperature condition is not
corrected, the system shuts down
after 5 minutes.
If minor alarm, monitor the
condition.