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Cisco Catalyst 6807-XL Troubleshooting Manual
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Cisco Catalyst 6807-XL Troubleshooting Manual

Cisco Catalyst 6807-XL Troubleshooting Manual

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Troubleshooting

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Getting Started

When the initial system startup is complete, verify the following:
• Power supplies are supplying power to the system.
• The fan tray assembly is operating.
• System software boots successfully.
If one or more of the above conditions are not met, use the procedures described in this chapter to isolate and,
if possible, resolve the problem. If all of the above conditions are met, and the hardware installation is complete,
refer to your software release notes for hardware support information and software caveats.

Solving Problems at the System Component Level

The key to success when troubleshooting the system is to isolate the problem to a specific system component.
The first step is to compare what the system is doing to what it should be doing. Because a startup problem
can usually be attributed to a single component, it is more efficient to isolate the problem to a subsystem rather
than troubleshoot each separate component in the system.
The switch consists of these subsystems:
• Power supplies
Cisco Catalyst 6807-XL Switch Hardware Installation Guide
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Summary of Contents for Cisco Catalyst 6807-XL

  • Page 1: Table Of Contents

    The switch consists of these subsystems: • Power supplies Cisco Catalyst 6807-XL Switch Hardware Installation Guide...

  • Page 2: Identifying Startup Problems

    Turn off the power to the switch, connect the power cord to another power source if one is available, and turn on the power. e) If the IN LED is green, the problem is the first power source. Cisco Catalyst 6807-XL Switch Hardware Installation Guide...

  • Page 3: Troubleshooting The Fan Tray

    Removing and Installing the Fan Tray. b) Restart the system. c) If the FAN LED is still red, the system detects one or more fan failures. Contact a Cisco customer service representative for instructions. Cisco Catalyst 6807-XL Switch Hardware Installation Guide...

  • Page 4: Contacting Cisco Customer Service

    • Brief explanation of the steps you have already taken to isolate and resolve the problem Finding Serial Numbers If you contact Cisco Technical Assistance, you should know the serial number of the part you are having a problem with. You can also use the show version privileged EXEC command to see the serial number.
  • Page 5 Troubleshooting Finding Serial Numbers Figure 1: Chassis Serial Number Location Figure 2: Fan Tray Serial Number Location Figure 3: Power Supply Module Serial Number Location Cisco Catalyst 6807-XL Switch Hardware Installation Guide...
  • Page 6 Troubleshooting Finding Serial Numbers Figure 4: Power Supply Converter Serial Number Location Related Topics Rack-Mounting the Chassis Chassis Cisco Catalyst 6807-XL Switch Hardware Installation Guide...