Troubleshooting - Infinite Peripherals Infinea Tab C User Manual

USER MANUAL — INFINEA TAB C

Troubleshooting

General Issues
Issue Possible Cause
Unit does not connect to
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iOS device
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Unit connects but does not
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accept payments
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Unit accepts swipes but
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only partial card data is
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returned
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Barcode Scanner
Issue Possible Cause
Card data is not returned
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during swiping
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•
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Data/partial data not
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returned during reading
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•
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Battery is too low or fully discharged.
Unit is not powered on.
Unit is not properly connected to the iOS device in the iOS device Settings menu.
Battery is too low or fully discharged.
Unit is asleep or not powered on.
The card could not be read.
Device is in a tampered state.
The card was swiped too slowly or not properly inserted into the unit.
The magnetic stripe on the card is damaged.
The magnetic read head is faulty or damaged.
Unit not turned on.
Swipe method is incorrect.
Magnetic stripe is unreadable.
Secured read head requires decryption of data.
Faulty read head.
Unit is in a tampered state.
Unreadable NFC tags/cards.
Battery is too low.
Faulty NFC reader.
Software decoding incorrectly.
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