Infinite Peripherals Infinea Tab C User Manual page 14

USER MANUAL — INFINEA TAB C
Magnetic Card Reader
Issue Possible Cause
Card data is not returned
•
during swiping
•
•
•
•
•
Data/partial data not
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returned during reading
•
•
•
Near-Field Communication
Issue Possible Cause
NFC reader does not turn
•
on
•
•
Data/partial data not
•
returned during reading
•
•
•
Unable to scan specific
•
tags or cards
•
Note:
If problems persist, contact a Mobility Expert at
Unit is not turned on.
Swipe method is incorrect.
Magnetic stripe is unreadable.
Secured read head requires decryption of data.
Faulty read head.
Unit is in a tampered state.
Unreadable NFC tags/cards.
Battery is too low.
Faulty NFC reader.
Software decoding incorrectly.
Battery is too low.
Software is not powering on the unit.
Faulty reader.
Unreadable NFC tags/cards.
Battery is too low.
Faulty NFC reader.
Software decoding incorrectly.
NFC type not enabled or supported.
Refer to Technical Specifications
https://ipcmobile.com/devices/
for additional information.
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