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2 0 1 9 C 5 0 - F C L I M B M I L L
S E R V I C E M A N U A L

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Do you have a question about the ClimbMill C50-F and is the answer not in the manual?

Questions and answers

Andy Krystal
February 10, 2025

Getting an autostop sensorerror, but nothing is blocking the sensor or on the control zone...all wires are plugged in properly.

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1 comments:
Mr. Anderson
February 11, 2025

To fix the autostop sensor error on the Matrix ClimbMill C50-F, follow these steps:

1. Ensure the emergency stop switch and safety key are properly connected and functioning.
2. Check if the autostop sensor detects any objects under the bottom step. Remove any obstructions.
3. Inspect the sensor for dirt or debris and clean it if necessary.
4. Verify the sensor’s wiring and connections for any damage or loose connections.
5. If the issue persists, replace the autostop sensor.

After performing these steps, test the ClimbMill to confirm the issue is resolved.

This answer is automatically generated

Summary of Contents for Matrix ClimbMill C50-F

  • Page 1 2 0 1 9 C 5 0 - F C L I M B M I L L S E R V I C E M A N U A L...
  • Page 2: Table Of Contents

    TABLE OF CONTENTS CHAPTER 1: SERIAL NUMBER LOCATION ............1 CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS Read and Save These Instructions ................2 Electrical Requirements ..................... 4 Locating the Unit ......................5 Stabilizing the Climbmill ....................6 CHAPTER 3: PREVENTIVE MAINTENANCE Care and Maintenance Instructions ................
  • Page 3: Chapter 1: Serial Number Location

    CHAPTER 1: SERIAL NUMBER LOCATION 1.1 SERIAL NUMBER LOCATION SERIAL NUMBER LOCATION...
  • Page 4: Chapter 2: Important Safety Instructions

    CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS 2.1 READ AND SAVE THESE INSTRUCTIONS • If you experience any kind of pain, including but not limited to chest • Do not use other attachments that are not recommended pains, nausea, dizziness, or shortness of breath, stop exercising by the manufacturer.
  • Page 5 CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS 2.1 READ AND SAVE THESE INSTRUCTIONS - CONTINUED PROPER USAGE MOUNTING THE CLIMBMILL There are two EMERGENCY STOP BUTTONS on the ClimbMill. One emergency stop button is located at the top of the handlebars and the second is located on the lower right side handlebar.
  • Page 6: Electrical Requirements

    CHAPTER 2: IMPORTANT SAFETY INFORMATION 2.2 ELECTRICAL REQUIREMENTS GROUNDING INSTRUCTIONS This product must be grounded. If the equipment should malfunction or breakdown, grounding provides a path of least resistance for electrical current to reduce the risk of electrical shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug.
  • Page 7: Locating The Unit

    CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS 2.3 LOCATING THE UNIT LOCATION OF THE UNIT Place the ClimbMill on a level surface. For ease of access, there should be an accessible space preferentially on both sides and the rear of the ClimbMill that is at least 0.6 meters (24 inches).
  • Page 8: Stabilizing The Climbmill

    CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS 2.4 STABILIZING THE CLIMB MILL LEVELING THE EQUIPMENT Locate a level, stable surface to position the equipment. The equipment has levelers located below the Control Zone step. Raise or lower one or both of the adjustable levelers using a 6mm allen wrench through the access hole. A carpenter’s level is recommended.
  • Page 9: Chapter 3: Preventive Maintenance

    CHAPTER 3: PREVENTIVE MAINTENANCE 3.1 CARE AND MAINTENANCE INSTRUCTION MAINTENANCE SCHEDULE ACTION FREQUENCY Clean and inspect the ClimbMill: • Turn off the machine with the ON/OFF switch, then unplug the power cord at the wall outlet. • Clean entire machine using water and a mild soap applied to a soft cloth. Never use solvents, as they can cause damage to the ClimbMill.
  • Page 10: Chapter 4: Troubleshooting

    CHAPTER 4: TROUBLESHOOTING 4.1 ELECTRICAL DIAGRAMS SYSTEM BLOCK...
  • Page 11 CHAPTER 4: TROUBLESHOOTING 4.1 ELECTRICAL DIAGRAMS - CONTINUED AG12- SAFE SWITCH SET (HANDLEBAR) AC15 - SAFE SWITCH SET (CONSOLE MAST)
  • Page 12 CHAPTER 4: TROUBLESHOOTING 4.1 ELECTRICAL DIAGRAMS - CONTINUED P01 - DIGITAL COMMUNICATION WIRE - ECB LOAD WIRE P17- SPEED FEEDBACK EXTENSION WIRE...
  • Page 13 CHAPTER 4: TROUBLESHOOTING 4.1 ELECTRICAL DIAGRAMS - CONTINUED P18 - SPEED FEEDBACK EXTENSION WIRE (PULLEY) P19 - POWER EXTENSION WIRE...
  • Page 14 CHAPTER 4: TROUBLESHOOTING 4.1 ELECTRICAL DIAGRAMS - CONTINUED P21 - SENSOR EXTENSION WIRE P27 - PULSE CONNECT WIRE...
  • Page 15 CHAPTER 4: TROUBLESHOOTING 4.1 ELECTRICAL DIAGRAMS - CONTINUED P28 - LIMIT SWITCH WIRE; A P69 - PROXIMITY SENSOR CONNECT WIRE...
  • Page 16 CHAPTER 4: TROUBLESHOOTING 4.1 ELECTRICAL DIAGRAMS - CONTINUED - H/P SENSOR WIRE (L) - H/P SENSOR WIRE (R)
  • Page 17 CHAPTER 4: TROUBLESHOOTING 4.1 ELECTRICAL DIAGRAMS - CONTINUED P51 - SENSOR WIRE SET P68 - SAFE SWITCH EXTENSION WIRE...
  • Page 18: Lcb Led Indicators

    CHAPTER 4: TROUBLESHOOTING 4.2 LCB LED INDICATORS Frame IR E_STOP (Receiver) LED8 LED7 LED5 LED13 LED20 LED15 LED10 ECB 1/ ECB 2 LED12 LED1/ LED2/ Brake LED3/ LED4 LED 21 Pressure Sensor (Control zone) LED18 LED19 Proximity Sensor Frame IR Console RPM1 (Transmitter)
  • Page 19 CHAPTER 4: TROUBLESHOOTING 4.2 LCB LED INDICATORS - CONTINUED Firmware definition --------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- DESCRIPTION DESCRIPTION STATUS LED1 LCB software working status Flashing - Working OFF - Default LED2 LCB Error status Light - LCB with error Off - LCB without error LED3 Safety Key action status Light - Active...
  • Page 20: Error Code List

    CHAPTER 4: TROUBLESHOOTING 4.3 ERROR CODE LIST 01XX: Motor Errors CODE CLASS DESCRIPTION MACHINE SOLUTION a. On standby mode, measure the resistance on ECB1. Please check the ECB extension cable connection Electro magnet at the LCB (pins 1 & 3 for ECB1, there should be between 10.13 ~ 10.27 ohms. 01AC (ECB) over cur- - If the ECB resistance is out of the range, replace the ECB.
  • Page 21 CHAPTER 4: TROUBLESHOOTING 4.3 ERROR CODE LIST - CONTINUED 02XX: LCB Errors - continued CODE CLASS DESCRIPTION MACHINE SOLUTION The frequency error 02C5 Replace LCB set. from frame IR sensor. The receiver discon- a. Check the connection of the control zone extension cable from the LCB to 02C6 nected from control the control zone.
  • Page 22: Chapter 5: Part Replacement Guide

    CHAPTER 5: PART REPLACEMENT GUIDE 5.1 SERVICE COVER REPLACEMENT 1) Turn off power and disconnect the cord from the machine. 2) Remove the 2 screws holding the service cover to the side cover (Figure A). 3) Pull up on the service cover to remove it (Figure B & C). FIGURE A FIGURE B FIGURE C...
  • Page 23: Side Cover Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.2 SIDE COVER REPLACEMENT 1) Turn off power and disconnect the cord from the machine. 2) Remove the service covers as outlined in Section 5.1 . 3) Remove the 3 screws holding the side cover to the frame (Figures A). 4) Use the flat-head screwdriver to separate the snap-fit of the handlebar cover (Figures B &...
  • Page 24: Console Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.3 CONSOLE REPLACEMENT 1) Turn off power and disconnect the cord from the machine. 2) Remove the 4 screws holding the console back cover to the console (Figure A). 3) Remove the 4 screws holding the console to the console mast (Figure B). FIGURE A FIGURE B 4) Disconnect the console cable and other wiring (hand pulse and quick key cables) from the console, then remove the console (Figure C).
  • Page 25: Front Shroud Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.4 FRONT SHROUD REPLACEMENT 1) Turn off power and disconnect the cord from the machine. 2) Remove the service cover as outlined in Section 5.1. 3) Remove the side covers as outlined in Section 5.2. 4) Remove the console as outlined in Section 5.3.
  • Page 26 CHAPTER 5: PART REPLACEMENT GUIDE 5.4 FRONT SHROUD REPLACEMENT - CONTINUED 8) Remove the console mast cover (Figure E). 9) Remove the 5 screws holding the console mast to the frame (Figure F). FIGURE E FIGURE F 10) Pull the console cable out of the console mast (Figure G). 11) Pull up the front shroud and remove it from frame (Figure H).
  • Page 27: Lower Control Board (Lcb) Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.5 LOWER CONTROL BOARD (LCB) REPLACEMENT 1) Turn off power and disconnect the cord from the machine. 2) Remove the service covers as outlined in Section 5.1 . 3) Remove the 2 screws holding the LCB cover to the frame (Figure A). 4) Disconnect all wiring from the LCB, and cut any wire ties holding the cable to the LCB (Figure B).
  • Page 28: Handlebar Set Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.6 HANDLEBAR SET REPLACEMENT 1) Turn off power and disconnect the cord from the machine. 2) Remove the screw connect the handlebar to the cover on right / left side (Figure A). 3) Remove the screw holding the the handlebar to the right / left of handlebar mast (Figure B). FIGURE A FIGURE B 4) Remove the 2 screws holding the handlebar to the console mast (Figure C).
  • Page 29: Emergency Stop Set Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.7 EMERGENCY STOP SET REPLACEMENT A. Emergency Stop Set (on the console mast) 1) Turn off power and disconnect the cord from the machine. 2) Remove the service cover as outlined in Section 5.1. 3) Disconnect the E-stop wire connector at the bottom of the console mast (Figure A). 4) Remove the screw holding the E-stop set to the console mast (Figure B).
  • Page 30 CHAPTER 5: PART REPLACEMENT GUIDE 5.7 EMERGENCY STOP SET REPLACEMENT - CONTINUED B. Emergency Stop Set (on the lower right side handlebar) 1) Turn off power and disconnect the cord from the machine. 2) Remove the 2 screws holding the E-stop set to the lower right side handlebar (Figure A). 3) Pull the E-stop cable connector out of the handlebar mast and disconnect it (Figure B).
  • Page 31: Handgrip Service

    CHAPTER 5: PART REPLACEMENT GUIDE 5.8 HANDGRIP SERVICE 1) Turn off the power and disconnect the cord from the machine. 2) All items on the handlebar are removed using a Phillips screwdriver from the underside of the bar. 3) Once the screws are removed, lift the part carefully then disconnect any wire connections to fully remove the part. This includes the handgrip cover (Figures A &...
  • Page 32: Stair Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.9 STAIR REPLACEMENT 1) Turn off power and disconnect the cord from the machine. 2) Remove the service cover as outlined in Section 5.1. 3) Remove the side covers as outlined in Section 5.2. 4) Remove the front shroud as outlined in Section 5.4. 5) Turn the brake bar to the right to lock the stairs in place (Figure A).
  • Page 33 CHAPTER 5: PART REPLACEMENT GUIDE 5.9 STAIR REPLACEMENT - CONTINUED 7) Remove the axle from the lower side of the stairs needing to be replaced following the same procedure as Steps 4-6. 8) Remove the stair set when you have removed both axles (Figure E). 9) Remove the E-shaped clip from the short axle between the 2 portions of the stair set (Figure F).
  • Page 34: Drive Belt Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.10 DRIVE BELT REPLACEMENT 1) Turn off power and disconnect the cord from the machine. 2) Remove the service cover as outlined in Section 5.1. 3) Remove the side covers as outlined in Section 5.2. 4) Loosen the belt tension bolt and rotate the idler set counter-clockwise until there is enough slack in the belt to remove it (Figures A ~ D).
  • Page 35: Drive Set Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.11 DRIVE SET REPLACEMENT NOTE: BEFORE REMOVING THE BRAKE SET, BLOCK THE STAIRS FROM ROTATING (PLACE A BLOCK UNDER THE BOTTOM STAIR) TO PREVENT INJURY. 1) Turn off power and disconnect the cord from the machine. 2) Remove the service cover and side cover as outlined in Section 5.1 &...
  • Page 36 CHAPTER 5: PART REPLACEMENT GUIDE 5.11 DRIVE SET REPLACEMENT - CONTINUED 7) Remove the 2 screws on each side holding the drive set to the frame (Figure G & H). FIGURE G FIGURE H 8) Remove the 1 screws holding the drive set to the frame (Figure I). 9) Remove the drive set from the frame (Figure J).
  • Page 37: Chain Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.12 CHAIN REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove the service cover and side covers as outlined in Section 5.1 & 5,2. 3) Before removing the chain, measure the distance of the chain run from the middle of the front bearing seat to the middle of the rear bearing seat (Figure A).
  • Page 38 CHAPTER 5: PART REPLACEMENT GUIDE 5.12 CHAIN REPLACEMENT - CONTINUED 8) Remove the the join link (Figure G). 9) The chain can now be removed. FIGURE G 10) Reverse Steps 1-9 to install a new chain. When installing a new chain, it is important to pay attention to the join plates. The join plates are wider than the chain itself. It is important that the side of the join plates that are flush with the rest of the chain get installed to the inside of the chain path (Figures H &...
  • Page 39: Brake Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.13 BRAKE REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Turn the brake lever to the right to lock the stairs and prevent movement that could cause injury. 3) Remove the 3 screws that connect the top cover to the drive set and remove it (Figure A & B). FIGURE A FIGURE B 4) Disconnect the brake wire connection and 2 cable ties holding the brake and brake wire to the plate (Figure C).
  • Page 40: Coded Disc Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.14 CODED DISC REPLACEMENT 1) Turn off power and disconnect the cord from the machine. 2) Remove the drive set as outlined in Section 5.11. NOTE: BEFORE REMOVING THE DRIVE SET, BLOCK THE STAIRS FROM ROTATING (PLACE A BLOCK UNDER THE BOTTOM STAIR) TO PREVENT INJURY.
  • Page 41: Speed Sensor Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.15 SPEED SENSOR REPLACEMENT A. Speed Sensor (on frame) 1) Turn off power and disconnect the cord from the machine. Remove the side cover as outlined in Section 5.2. 2) Remove the service cover and side cover as outlined in Section 5.1 & 5.2. 3) Remove the 2 screws holding the speed sensor plate to the frame (Figure A &...
  • Page 42 CHAPTER 5: PART REPLACEMENT GUIDE 5.15 SPEED SENSOR REPLACEMENT - CONTINUED B. Speed Sensor (on drive set) 1) Turn off power and disconnect the cord from the machine. 2) Remove the service cover as outlined in Section 5.1 . 3) Remove the 2 screws holding the speed sensor plate to the drive set (Figure A), and remove the speed sensor and plate. 4) Disconnect the speed sensor wire (Figure B).
  • Page 43: Control Zone Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.16 CONTROL ZONE REPLACEMENT 1) Turn off power and disconnect the cord from the machine. 2) Remove the 2 screws holding the control zone to the frame (Figure A). 3) Pull up on the Control Zone carefully (Figure B). FIGURE A FIGURE B 4) Unplug the wire from the Control Zone (Figure C) and remove the Control Zone from the unit (Figure D).
  • Page 44: Proximity Sensor Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.17 PROXIMITY SENSOR REPLACEMENT 1) Turn off power and disconnect the cord from the machine. 2) Remove the service cover as outlined in Section 5.1 . 3) Remove the proximity sensor cable from the LCB, and cut any wire ties holding the cable to the frame (Figure A). 4) Remove the 2 screws holding the proximity sensor to the frame (Figure B), and remove the proximity sensor.
  • Page 45: Ir Sensor Replacement

    CHAPTER 5: PART REPLACEMENT GUIDE 5.18 IR SENSOR REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove the service cover as outlined in Section 5.1 . 3) Remove the side covers as outlined in Section 5.2. 4) Remove the IR sensor cable from the LCB, and cut any wire ties holding the cable to the LCB (Figure A).
  • Page 46: Testing The Climbmill

    CHAPTER 5: PART REPLACEMENT GUIDE 5.19 TESTING THE CLIMB MILL ONCE THE UNIT OR REPLACEMENT PART IS FULLY INSTALLED AND ASSEMBLED AND PROPERLY PLACED ON THE FLOOR, USE THE FOLLOWING INSTRUCTIONS TO TEST THE MACHINE: 1) To enter Engineering Mode, input the serial number of the console and frame. Also set the Machine Type and verify that the Date and Time are correct.
  • Page 47: Xir/Xer Ucb Software Procedure From Usb

    CHAPTER 6: SOFTWARE UPGRADE PROCEDURE 6.1 XIR/XER SOFTWARE UPGRADE PROCEDURE FROM USB 1) Copy the XIR or XR console software onto the USB drive (Figure A). 2) Unzip the XIR or XR console software onto the USB drive (Figure B). 3) Insert the USB Drive into the USB port in the console (Figure C).
  • Page 48: Xir/Xer Ucb Software Procedure From Website

    CHAPTER 6: SOFTWARE UPGRADE PROCEDURE 6.2 XIR/XER SOFTWARE UPGRADE PROCEDURE FROM WEBSITE 1) Enter service mode by pressing the LEVEL UP and LEVEL DOWN keys from the hand grip. Then select the Update and update source "Check for Update" (Figure A). 2) Press the "Install"...
  • Page 49: Xr Ucb Software Procedure From Usb

    CHAPTER 6: SOFTWARE UPGRADE PROCEDURE 6.3 XR SOFTWARE UPGRADE PROCEDURE FROM USB 1) Create a file on the USB flash drive which will be used. The folders should be MATRIX\FW (create a folder called MATRIX, then a folder in MATRIX called FW (Figure A).
  • Page 50: Chapter 7: Document Update History

    CHAPTER 7: DOCUMENT UPDATE HISTORY 7.1 DOCUMENT UPDATE HISTORY Version Date Change Description 2018/09/4 Service manual draft released.
  • Page 51 NOTES...
  • Page 52 MATRIX FITN ES S SY S TE MS C O R P. 1610 LANDM ARK D R IV E C OTTA GE G R OV E WI 535 27 U S A REV. 01...

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